Ctios - agent log in error

Any solution for this issue.
Agent not able to log in agent desktop,
error returns
[agent.5001.6251]::Login()
08/01/13 08:16:36.082 6768 CTIOSSoftphone Thd(00000900) [agent.5001.6251]::SetAgentState()
08/01/13 08:16:36.082 6768 CTIOSSoftphone Thd(00000900) CCtiOsSession::MakeRequest(eSetAgentStateRequest)
08/01/13 08:16:36.348 6768 CTIOSSoftphone Thd(00004084) [agent.5001.6251]::OnQueryAgentStateConf()
08/01/13 08:17:36.692 6768 CTIOSSoftphone Thd(00004084) [agent.5001.6251] eControlFailureConf : (PeripheralID:5001 FailureCode:78
PeripheralErrorCode:0 AgentID:6251 UniqueObjectID:agent.5001.6251
MessageID:eControlFailureConf MessageType:eSetAgentStateRequest
ErrorMessage:The request failed because a timeout limit was exceeded.
But able to log in other device with the same agent login credentials.
Tried,
Restarted the computer
Restart \ Reset the IP Phone
Disassociate \ associate the device in pg user in call manager
Reconfigured the device profile \ Line configuration
Reconfigured the Agent profile \ device target in ICM
Restarted the cti manager services in call manager.
The issue still exists, any thaughts or resolution steps or advices will be acceptable...

Thanks you all for the response & sorry for the belated response.
As mentioned, deleted the phone profile / recreated / then added in pguser, but it didn't resolved.
Work arround done- Restarted the ctimanager service (off hours), after that disassociate / associate the phone under pg user in call manager, this resolved the issue.
But restart of ctimanager service for 1 user is not proper solution.....
Thanks,
Thanveer

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Hi All,
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Message
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Check this link
http://social.msdn.microsoft.com/Forums/en-US/906da9b5-2482-468c-a424-ae099da2d96b/sql-server-agent-service-account-error?forum=sqlsetupandupgrade
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Check this link
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Hi,
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Component A
Component B
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Root management server or management server
Agentless
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Also check if you have any Anti virus / Firewall which is blocking the install / communication. If yes disabe or add the "Monitoringhost.exe to the safe list or what your feature is.
Check if you have another IP assigned to the NIC card and remove it tempraurly andchecl.
Also post the event logs of the Agents which are in not monitored state for analysis.
SCOM Agent installation failure error codes
Error
Error Code(s)
Remediation Steps
The MOM Server could not execute WMI Query "Select * from Win32_Environment where
NAME='PROCESSOR_ARCHITECTURE'" on computer server.domain.com
Operation: Agent Install
Install account: domain\account
Error Code: 80004005
Error Description: Unspecified error
80004005
1. Check the PATH environment variable. If the PATH statement is very long, due to lots of installed third party software - this can
fail. Reduce the path by converting any long filename destinations to 8.3, and remove any path statements that are not necessary.
2. The cause
could be corrupted Performance Counters on the target Agent.
To rebuild all Performance counters including extensible and third party counters in Windows Server 2003, type the following commands at a command
prompt. Press ENTER after each command.
cd
\windows\system32
lodctr /R
Note /R is uppercase.
Windows Server 2003 rebuilds all the counters because it reads all the .ini files in the C:\Windows\inf\009 folder for the English operating system.
How to manually rebuild Performance Counter Library values
http://support.microsoft.com/kb/300956
3. Manual agent install.
The MOM Server could not execute WMI Query "Select * from Win32_OperatingSystem" on
computer “servername.domain.com”
Operation: Agent Install
Install account: DOMAIN\account
Error Code: 800706BA
Error Description: The RPC server is unavailable.
8004100A
800706BA
1. Ensure agent push account has local admin rights
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4. Firewall is blocking ICMP (Live OneCare)
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The MOM Server failed to open service control manager on computer "servername.domain.com". Access is Denied
Operation: Agent Install
Install account: DomainName\User Account
Error Code: 80070005
Error Description: Access is denied.
80070005
80041002
1. Verify SCOM agent push account is in Local Administrators group on target computer.
2. On Domain controllers will have to work with AD team to install agent manually if agent push account is not a domain admin.
Disable McAfee antivirus during push
The MOM Server failed to open service control manager on computer "servername.domain.com".
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Operation: Agent Install
Install account: DOMAIN\account
Error Code: 800706BA
Error Description: The RPC server is unavailable.
800706BA
1. Firewall blocking NetBIOS ports
2. DNS resolution issue. Make sure the agent can ping the MS by NetBIOS and FQDN. Make sure the MS can ping the agent by NetBIOS
and FQDN
3. Firewall blocking ICMP
4. RPC services stopped.
The MOM Server failed to acquire lock to remote computer servername.domain.com. This means there is already an agent management operation proceeding
on this computer, please retry the Push Agent operation after some time.
Operation: Agent Install
Install account: DOMAIN\account
Error Code: 80072971
Error description: Unknown error 0x80072971
80072971
This problem occurs if the LockFileTime.txt file is located in the following folder on the remote computer:
%windir%\422C3AB1-32E0-4411-BF66-A84FEEFCC8E2
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http://support.microsoft.com/kb/934760/en-us
The MOM Server detected that the following services on computer "(null);NetLogon" are not running. These services are required for push
agent installation. To complete this operation, either start the required services on the computer or install the MOM agent manually by using MOMAgent.msi located on the product CD.
Operation: Agent Install
Remote Computer Name: servername.domain.com Install account: DOMAIN\account
Error Code: C000296E
Error Description: Unknown error 0xC000296E
C000296E
1. Netlogon service is not running. It must be set to auto/started
The MOM Server detected that the following services on computer
"winmgmt;(null)" are not running
C000296E
1. WMI services not running or WMI corrupt
The MOM Server detected that the Windows Installer service (MSIServer) is disabled on computer "servername.domain.com". This service is
required for push agent installation. To complete this operation on the computer, either set the MSIServer startup type to "Manual" or "Automatic", or install the MOM agent manually by using MOMAgent.msi located on the product CD.
Operation: Agent Install
Install account: DOMAIN\account
Error Code: C0002976
Error Description: Unknown error 0xC0002976
C0002976
1. Windows Installer service is not running or set to disabled – set this to manual or auto and start it.
The Agent Management Operation Agent Install failed for remote computer servername.domain.com.
Install account: DOMAIN\account
Error Code: 80070643
Error Description: Fatal error during installation.
Microsoft Installer Error Description:
For more information, see Windows Installer log file "C:\Program Files\System Center Operations Manager 2007\AgentManagement\AgentLogs\servernameAgentInstall.LOG
C:\Program Files\System Center Operations Manager 2007\AgentManagement\AgentLogs\servernameMOMAgentMgmt.log" on the Management Server.
80070643
1. Enable the automatic Updates service…. Install the agent – then disable the auto-updates service if desired.
Call was canceled by the message filter
80010002
Install latest SP and retry. One server that failed did not have Service pack installed
The MOM Server could not find directory \\I.P.\C$\WINDOWS\. Agent will not be installed on computer "name". Please verify the required
share exists.
80070006
1. Manual agent install
Possible locking on registry?
http://www.sysadmintales.com/category/operations-manager/
Try manual install.
Verified share does not exist.
The network path was not found.
80070035
1. Manual agent install
The Agent Management Operation Agent Install failed for remote computer "name". There is not enough space on the disk.
80070070
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The MOM Server failed to perform specified operation on computer "name". The semaphore timeout period has expired.
80070079
NSlookup failed on server. Possible DNS resolution issue.
Try adding dnsname to dnssuffix search list.
The MOM Server could not start the MOMAgentInstaller service on computer "name" in the time.
8007041D
80070102
NSlookup failed on server. Possible DNS resolution issue.
Verify domain is in suffix search list on management servers.
The Agent Management Operation Agent Install failed for remote computer "name"
80070643
1. Ensure automatic updates service is started
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The Agent Management Operation Agent Install failed for remote computer "name". Another installation is already in progress.
80070652
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80072977
Install latest SP and verify you are installing to Windows system.
Not discovered
Agent machine is not a member of domain
Ping fails
1. Server is down
2. Server is blocked by firewall
3. DNS resolving to wrong IP.
Fail to resolve machine
1. DNS issue
The MOM Server failed to perform specified operation on computer "name". Not enough server storage…
8007046A
1. This is typically a memory error caused by the remote OS that the agent is being installed on.
There are currently no logon servers available to service the logon request.
8007051F
1. Possible DNS issue
This installation package cannot be installed by the Windows Installer service. You must install a Windows service pack that contains a newer version
of the Windows Installer service.
8007064D
1. Install Windows Installer 3.1
The network address is invalid
800706AB
Possible DNS name resolution issue.
Tried nslookup on server name and did not get response.
Verify domain is in suffix search list on management servers.
The MOM Server failed to perform specified operation on computer servername.domain.com
80070040
1. Ensure agent push account has local admin rights
The MOM Server detected that the actual NetBIOS name SERVERNAME is not same as the given NetBIOS name provide for remote computer SERVERNAME.domain.com.
80072979
1. Correct DNS/WINS issue.
2. Try pushing to NetBIOS name
Gautam.75801

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Peter-
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apologise for the caps lock.
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Please help
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Amit

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Hello,
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SQL> startup nomount;
SQL> alter database mount;
SQL> alter database open;
ORA-00333: redo log read error block 8299 count 8192
SQL> SELECT * FROM V$VERSION;
BANNER
Oracle Database 10g Enterprise Edition Release 10.2.0.1.0 - Product
PL/SQL Release 10.2.0.1.0 - Production
CORE 10.2.0.1.0 Production
TNS for 32-bit Windows: Version 10.2.0.1.0 - Production
NLSRTL Version 10.2.0.1.0 - Production
SQL> select group#,members,THREAD, STATUS,ARCHIVED,BYTES,FIRST_TIME,FIRST_CHAGE#,SEQUENCE# from v$log;
GROUP# MEMBERS,THREAD,STATUS,ARCHIVED,BYTES,FIRST_TIME,FIRST_CHAGE#,SEQUENCE#
1 1 1 CURRENT NO 52428800 29-FEB-12 1597643 57
2 1 1 INACTIVE NO 52428800 29-FEB-12 1573462 56
Dump file c:\oraclexe\app\oracle\admin\xe\bdump\alert_xe.log
Wed Feb 29 19:46:38 2012
Recovery of Online Redo Log: Thread 1 Group 1 Seq 56 Reading mem 0
Mem# 0 errs 0: C:\ORACLEXE\APP\ORACLE\FLASH_RECOVERY_AREA\XE\ONLINELOG\O1_MF_1_7LZYZK8S_.LOG
Wed Feb 29 19:46:40 2012
Completed redo application
Wed Feb 29 19:46:40 2012
Completed crash recovery at
Thread 1: logseq 56, block 6568, scn 1597642
270 data blocks read, 270 data blocks written, 1460 redo blocks read
Wed Feb 29 19:46:43 2012
Thread 1 advanced to log sequence 57
Thread 1 opened at log sequence 57
Current log# 2 seq# 57 mem# 0: C:\ORACLEXE\APP\ORACLE\FLASH_RECOVERY_AREA\XE\ONLINELOG\O1_MF_2_7LZYZL5V_.LOG
Successful open of redo thread 1
Wed Feb 29 19:46:43 2012
SMON: enabling cache recovery
Wed Feb 29 19:46:55 2012
Successfully onlined Undo Tablespace 1.
Wed Feb 29 19:46:55 2012
SMON: enabling tx recovery
Wed Feb 29 19:46:56 2012
Database Characterset is AL32UTF8
replication_dependency_tracking turned off (no async multimaster replication found)
Starting background process QMNC
QMNC started with pid=19, OS id=3024
Wed Feb 29 19:47:09 2012
Completed: alter database open
Wed Feb 29 19:47:14 2012
db_recovery_file_dest_size of 10240 MB is 0.98% used. This is a
user-specified limit on the amount of space that will be used by this
database for recovery-related files, and does not reflect the amount of
space available in the underlying filesystem or ASM diskgroup.
Wed Feb 29 20:33:30 2012
MMNL absent for 1537 secs; Foregrounds taking over
Wed Feb 29 20:33:31 2012
MMNL absent for 1540 secs; Foregrounds taking over
Wed Feb 29 20:33:31 2012
MMNL absent for 1540 secs; Foregrounds taking over
MMNL absent for 1540 secs; Foregrounds taking over
Wed Feb 29 20:33:32 2012
MMNL absent for 1540 secs; Foregrounds taking over
Wed Feb 29 20:33:33 2012
MMNL absent for 1540 secs; Foregrounds taking over
Wed Feb 29 21:45:24 2012
MMNL absent for 4318 secs; Foregrounds taking over
MMNL absent for 4318 secs; Foregrounds taking over
MMNL absent for 4322 secs; Foregrounds taking over
Dump file c:\oraclexe\app\oracle\admin\xe\bdump\alert_xe.log
Wed Feb 29 22:30:01 2012
ORACLE V10.2.0.1.0 - Production vsnsta=0
vsnsql=14 vsnxtr=3
Windows XP Version V5.1 Service Pack 3, v.3244
CPU : 2 - type 586, 2 Physical Cores
Process Affinity : 0x00000000
Memory (Avail/Total): Ph:3097M/3546M, Ph+PgF:5143M/5429M, VA:1943M/2047M
Wed Feb 29 22:30:01 2012
Starting ORACLE instance (normal)
LICENSE_MAX_SESSION = 0
LICENSE_SESSIONS_WARNING = 0
Picked latch-free SCN scheme 2
Using LOG_ARCHIVE_DEST_10 parameter default value as USE_DB_RECOVERY_FILE_DEST
Autotune of undo retention is turned on.
IMODE=BR
ILAT =10
LICENSE_MAX_USERS = 0
SYS auditing is disabled
ksdpec: called for event 13740 prior to event group initialization
Starting up ORACLE RDBMS Version: 10.2.0.1.0.
System parameters with non-default values:
sessions = 49
__shared_pool_size = 201326592
__large_pool_size = 8388608
__java_pool_size = 4194304
__streams_pool_size = 0
spfile = C:\ORACLEXE\APP\ORACLE\PRODUCT\10.2.0\SERVER\DBS\SPFILEXE.ORA
sga_target = 805306368
control_files = C:\ORACLEXE\ORADATA\XE\CONTROL.DBF
__db_cache_size = 587202560
compatible = 10.2.0.1.0
db_recovery_file_dest = C:\oraclexe\app\oracle\flash_recovery_area
db_recovery_file_dest_size= 10737418240
undo_management = AUTO
undo_tablespace = UNDO
remote_login_passwordfile= EXCLUSIVE
dispatchers = (PROTOCOL=TCP) (SERVICE=XEXDB)
shared_servers = 4
local_listener = (ADDRESS=(PROTOCOL=TCP)(HOST=winsp3ue)(PORT=1522))
job_queue_processes = 4
audit_file_dest = C:\ORACLEXE\APP\ORACLE\ADMIN\XE\ADUMP
background_dump_dest = C:\ORACLEXE\APP\ORACLE\ADMIN\XE\BDUMP
user_dump_dest = C:\ORACLEXE\APP\ORACLE\ADMIN\XE\UDUMP
core_dump_dest = C:\ORACLEXE\APP\ORACLE\ADMIN\XE\CDUMP
db_name = XE
open_cursors = 300
os_authent_prefix =
pga_aggregate_target = 268435456
PMON started with pid=2, OS id=2176
PSP0 started with pid=3, OS id=2204
MMAN started with pid=4, OS id=2208
DBW0 started with pid=5, OS id=2212
LGWR started with pid=6, OS id=2220
CKPT started with pid=7, OS id=2240
SMON started with pid=8, OS id=2460
RECO started with pid=9, OS id=2464
CJQ0 started with pid=10, OS id=2480
MMON started with pid=11, OS id=2484
Wed Feb 29 22:30:02 2012
starting up 1 dispatcher(s) for network address '(ADDRESS=(PARTIAL=YES)(PROTOCOL=TCP))'...
MMNL started with pid=12, OS id=2492
Wed Feb 29 22:30:02 2012
starting up 4 shared server(s) ...
Oracle Data Guard is not available in this edition of Oracle.
Wed Feb 29 22:30:02 2012
alter database mount exclusive
Wed Feb 29 22:30:06 2012
Setting recovery target incarnation to 2
Wed Feb 29 22:30:06 2012
Successful mount of redo thread 1, with mount id 2657657770
Wed Feb 29 22:30:06 2012
Database mounted in Exclusive Mode
Completed: alter database mount exclusive
Wed Feb 29 22:30:07 2012
alter database open
Wed Feb 29 22:30:07 2012
Beginning crash recovery of 1 threads
Wed Feb 29 22:30:07 2012
Started redo scan
Wed Feb 29 22:30:15 2012
Errors in file c:\oraclexe\app\oracle\admin\xe\udump\xe_ora_2544.trc:
ORA-00333: redo log read error block 10347 count 6144
ORA-00312: online log 2 thread 1: 'C:\ORACLEXE\APP\ORACLE\FLASH_RECOVERY_AREA\XE\ONLINELOG\O1_MF_2_7LZYZL5V_.LOG'
ORA-27070: async read/write failed
OSD-04016: Error queuing an asynchronous I/O request.
O/S-Error: (OS 23) Data error (cyclic redundancy check).
Waiting for Help
Regards

Errors in file c:\oraclexe\app\oracle\admin\xe\udump\xe_ora_2544.trc:
ORA-00333: redo log read error block 10347 count 6144
ORA-00312: online log 2 thread 1: 'C:\ORACLEXE\APP\ORACLE\FLASH_RECOVERY_AREA\XE\ONLINELOG\O1_MF_2_7LZYZL5V_.LOG'
ORA-27070: async read/write failed
OSD-04016: Error queuing an asynchronous I/O request.
O/S-Error: (OS 23) Data error (cyclic redundancy check).Might your redo log file is corrupted or not exist, check physically. -> C:\ORACLEXE\APP\ORACLE\FLASH_RECOVERY_AREA\XE\ONLINELOG\O1_MF_2_7LZYZL5V_.LOG
is it archivelog mode?
perform fake recovery and open resetlogs.

Passing "Caller Entered Digits" to CTIOS Agent Desktop through IVR.

Hi,
Please suggest me on the below issue-
I need to Customize CTIOS Agent Desktop for the Screen POP-UP, where is Customer ID and Customer Address etc should be populated in CTIOS Agent Desktop. I have created the tabs for these (i.e. Customer ID and Customer Address), Now I need to send values(Customer ID) from IVR to CTIOS Agent Desktop, so that it can populate on Agent Desktop.
Please let me know to achive this.
Thanks in advance.
Thanks,
Manish Gupta.

Use the Call.PeripheralVariableX (X could equal 1-10). The call leaves the IVR and you pass the CED to ICM, ICM looks at this CED and puts it in a peripheral variable (PV for short). These 10 PVs are past on to the desktop once a call is received, they are part of the call context and travel with the call.
david

How can we a validate a CSV file in SSIS and log the error details in another CSV File by using Sript Task.

How can we a validate a CSV file in SSIS and log the error details in another CSV File by using Sript Task.

Please see:
http://www.bidn.com/blogs/DevinKnight/ssis/76/does-file-exist-check-in-ssis
http://social.msdn.microsoft.com/Forums/en-US/01ce7e4b-5a33-454b-8056-d48341da5eb2/vb-script-to-write-variables-to-text-file

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