CUIC Custom Report

Question

Hi guys,
I have a couple of troublesome custom reports in CUIC I need some help with.
The reports are build on the Dialer_Detail table with integration of some custom data from a linked MSSQL server.
The reports are built as Stored Procedures and I am having trouble passing the DateTime values from CUIC.
The SP starts as
[dbo].[cuic_CollectorPerformanceReport] ( @campaign_list VARCHAR(max), @start_date DateTime, @end_date DateTime )
then the WHERE clause
FROM Dialer_Detail DD
WHERE  DD.CampaignID IN (SELECT * FROM dbo.CSVToTable( @campaign_list ))
AND DD.DateTime >= @start_date
AND DD.DateTime <= @end_date
When I execute the procedure in SSMS it runs as expected.
When I run the report from CUIC I get an error...
Nested SQLException; SQLState: S0005 Vendor code: 8114 Message: Error converting data type varchar to datetime.
CUIC calls the SP like so
{call [cuic_CollectorPerformanceReport ]('2015-03-31 00:00:00','2015-03-31 23:59:59','5124,5123,5121')}
And when I run the SP via SSMS like so
execute cuic_CollectorPerformanceReport '5124,5123,5121','2015-03-31 00:00:00','2015-03-31 23:59:59'
everything works as expected.
I tried playing around and converting the DD.DateTime to varchar, as well as @start_date|@end_date to no affect.
Other real-time reports that have no DateTime filters work as expected also.
Any and all suggestions are wellcome.
Regards,
Kenan

Answer 1

dicharville,
Our 3rd party solution lets you produce historical reports by "shifts" by each day.  In your case each day agents having the shift of 8 - 5.  Let me know if you would like to discuss in detail how our solution can accomplish this and more.
Thanks,
Ron Reif / [email protected]
651-635-2822