Customer clearing problem

Frnds
I have three line items open with one of the customer.
and all three open items are showing up while running FBL5N.
but when i try to run F-32 only one item shows up and that it is Credit memo posting, the other two which are not showing up are invoices.
i tried to check all teh settings but could nt find anyting, is ther any OSS note that can be helpful?
ur any input will be appriciated
Thanks

Hi Matt,
Yes I have the issue only for the specific customer. It does bring up documents (only few doc types like AB) but not the RV ( Billing document ) document. A similar doc type related open item for another customer does come up for clearing.
I have checked the data on all tables between the two customers wherein one appears and another does not and they are all in sync.
I am not sure which program lists the open items documents if found for a customer. If anybody can help to provide the program name, that will be of great help.
Many Thanks
Bala

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Customer Service Problems

After fighting with Verizon customer service over two service issues without any possibility of resolution I am canceling my account.
I’m doing this reluctantly because as a long-term shareholder of Verizon I would like to see the company succeed and keep profitable. Yet I am appalled by the cavalier, disrespectful, obstructionist treatment from your staff in dealing with customer service problems. When you were just the telephone company and operated as a monopoly in a regulated industry, you had to take customer issues seriously.   Now that you are an unregulated telecommunications giant it seems that you don’t feel the need to respond to your customers. Someone in your company needs to hear this and put a stop to these destructive business practices.
In brief, the first issue involved arranging a service call for interruption of internet service. The entire process kept me on the phone for a total of 3 hours over several days. I have given up my land line and use a cell phone exclusively. Verizon’s communication systems and staffing levels caused me to wait on hold for 10-15 for each person that I spoke to. Then each conversation averaged 10 minutes.   In addition, I was transferred to different departments but I did not understand the reason for the transfers. Then the pattern of hold-talk-transfer began again. Several times my calls were dropped necessitating more repeats of the hold-talk-transfer pattern. Some of your staff were South Asian and they either garbled or misunderstood English, thus prolonging the conversation beyond the average of 10 minutes.   During that time I incurred cell phone charges of $.45/ minute.
After the service was restored I called Verizon customer service and asked for a service credit to compensate me for those out-of-pocket expenses over and above 30 minutes which I consider to be a reasonable amount of time to arrange a service call. They denied any responsibility for the amount of time it took to arrange the service call or the amount of time to complain about their service. I was not happy with the outcome so I requested to speak with someone who was a decision maker and had authority to negotiate a settlement. I also asked to have them communicate with me through email. I was told that communicating through email was not possible. These calls followed the same pattern of hold-talk-transfer averaging 30 minutes each. I repeated myself to 3 or 4 people who wrote down my complaint before I got to a manager who had decision making authority. The manager denied any responsibility for the amount of time it took to arrange the service call and would not authorize a service credit.
The second issue involved billing. I signed up for auto-pay to have my monthly bill deducted directly from my bank account. Verizon’s computer system deducted the bill twice, overdrawing my account. I incurred a bank overcharge fee. The same pattern of hold-talk-transfer began for this complaint as well. The customer service staff refused to take responsibility for this error as well. Their solution required me to spend more time and incur extra expenses. I had to repeat myself to 3 or 4 complaint takers before I reached the same manager who denied my first request. He denied any responsibility for this billing problem too.   I had to have my bank retrieve the money under a fraud compliant.
Verizon is one of the largest *communications* corporations in the world.  If your internal systems can't handle customer service calls in a reasonable amount of time, then there is a problem. If your customer service staff is unwilling to take responsibility for such inadequacies and solve the issues that emerge from them, then there is a problem. If a customer has to contact the CEO of the company to try to resolve two service related issues, then there is a problem. When all of those actions prove inadequate, then there is a *communications* problem.
Customer service has flagged my account and put me down as a “problem” customer. Instead of offering even a token settlement, they are prepared to stonewall me by maintaining that the company is just not at fault and that they tried to solve the problems but I wouldn’t cooperate or accept their solutions. Early on in the process, if someone told me that Verizon messed up just a little, but still couldn’t compensate me, I would have accepted that, albeit reluctantly, and dropped the matter.
This is not the way I do business and I resent it when others don’t feel the need to honor any kind of code. I grew up working in my family’s retail liquor store. From the time I was a kid I learned four customer service lessons that I’ve carried over into my adult life:
Admit when you are wrong and try to make up for the mistake.
Never argue with a customer over small things.
Listen to the compliant and don’t just dismiss it out-of-hand
Try to make things right even though you may not be directly responsible for problem.
For my two problems, Verizon customer service staff didn’t even come close to following these common sense rules. I’ve learned that if you ask their customer service people they will repeat back to you some type of business code that they say they operate under. But their behavior tells a different story.
Unfortunately when I spoke with {edited for privacy} of the Executive Presidential Appeals office, I was taken somewhat aback by his manner and demeanor, which was coarse and inappropriate for a customer service discussion, and which I found personally offensive. He and members of his staff agreed to send me emails specifying which part of the Terms of Service they based their decisions on. To date I have not received the communications they promised.
Is this the image of your company that you want the public to see? Are you willing to just shrug off these complaints as an isolated case that is too small to concern yourself about? I’m afraid the answer will be yes. Not only do you feel that you are too big to fail, but you are too big to care.   Customer service means solving problems not manufacturing bad will and resentment.
My purpose in writing this note has been twofold: to make one last effort to solve my problem and to hope that someone will take note about the issues about customer service practices that are harmful to the company. I'd be happy to speak with someone with real authority to deal
with my issues but have no interest in repeating my past experiences.
It's too bad that this had to happen since the solution could have been so easy and simple.
I plan to publish some form of this letter and distribute it to the public.
Solved!
Go to Solution.

Therefore, I request to please clear this unacceptable due balance, and contact Experian to removed and clarified the mistake in my credit report.
RE:  Cancellation fee charged on internet DSL service charged by mistake. {edited for privacy}
A $65 balance remain for a cancellation fee on internet DSL service, by Verizon New York mistake.
In February of 2010, I set up my phone and TV in a vacation plan but keep my internet service active. After a month I had a vacation plan, suddenly without notification, my internet service was suspended and a cancellation fee was issued.
My final statement was $ 24.47. I cleared a check from Verizon.
I contacted Verizon online to request connect my internet service and discuss the issue on the cancellation fee. The response was that I should pay the internet cancellation fee, and paid a new activation.
After fighting with Verizon customer service over the unacceptable fee charge service issue without any possibility of resolution I cancel my home phone which was in a vacation plan.
Later I kept receiving the statement with this cancellation fee every month. I called and discussed the issue more than 6 times during the next 6 months, The entire process kept me on the phone for a total of 2 hours over several months. The costumer representatives responded that the issue was in an investigation.
Later,  a Collector company start chasing me to get the $65 paid. Phone number: {edited for privacy}, Inclusive, they made an offer to reduce the amount if I accept to pay or contact Verizon to request a clarification.
By the end of the year, I contacted Verizon costumer services one more time but the representative stated that the account is not visible anymore.
Convinced that the problem on this account was resolved, the second week of November, I called Verizon to reestablish my account with a new home phone number and Internet DSL connection.
The answer was that  following Verizon policy I was unable to get a new account if a balance remain.
After I explained the events, a manager (non-identified) who spoke to me by phone told me that Verizon will investigate the issue and I should wait for approval.
On November 16, my account was confirmed approved and clear of debt, therefore, Verizon welcome me back with Home phone and internet DSL Service and confirmation on my online registration.
New number:{edited for privacy} ; Email:{edited for privacy}
Also, during the months of January and February 2010, Verizon New York, made other charges mistakes in my account (See details below) that have been resolved with an apologize and a refund.
Events that prove the lack of training and support Verizon customer and billing service have.
Chronology of the emails exchanged between Verizon Ecenter and myself after I requested investigation with the charges.
01/10/10   I have contacted Verizon customer support regarding of a mistake in my internet service statement.Tracking # 430824. Reference: Duplicate charges for Internet Security suites service.
1/12/10 Verizon eCenter responded. Angela. ' Apologized for the inconvenience. 'The cancellation and credit will appear on the next bill'.
2/08/10 Verizon eCenter responded. Cheniqua. 'I have issued a credit of $6.52 for a Verizon internet security suite charges'; your internet charges
2/04/10 I have contacted Verizon customer support in regard of clarification in my Direct TV  statement.
Tracking # {edited for privacy}. Reference: Balance from Direct TV due to my recently requesting vacation plan.
2/06/10 Verizon eCenter responded (John) Verizon Bill statement: February 26 = $6,73 paid
2/06/10 I have contacted Verizon customer support in regard of a mistake in my home phone statement.
Reference: By mistake, international fee in my home phone (inactive line/vacation plan) was charged.
Tracking # {edited for privacy}
2/08/10 Verizon eCenter responded. (Linnette) 'I apologize for the error'.
A credit for the international plan has been applied to your account and will appear on the next statement.'
2/08/10 Verizon eCenter responded (Cheniqua) 'The regional essential calling plan does not qualify for a discount during vacation suspension. Which prove that my home phone was in a vacation plan.
2/15/10 I have contacted Verizon customer support in regard of a non-notified, neither requested suddenly suspension on my internet DSL service and charged a cancellation fee for this suspension.
Tracking # {edited for privacy}
2/16/10 Verizon eCenter responded (Michael) I am sorry for the inconvenience you have experienced.
Please contact our Consumer Sales and Solutions Center directly at 1-800-Verizon or (800) 837-4966
Monday through Friday between 8:00 AM to 6:00 PM Local Time.
2/16/10 Verizon eCenter (Sue) responded : I am sorry for the inconvenience you have experienced.
I understand your frustration and concern regarding canceling your internet service in error. In order to provide you with the best customer service, please contact our Consumer DSL Sales and Solutions department directly at (800) 567-6789 and a representative will be happy to assist you.
I stand on my decision of not pay for someone else mistakes.
Your actions have damaged my integrity as a good costumer and citizenship.
Without doubt after this problem get clearly resolved, you will lose this good costumer, get a negative feedback and I am planning to publish this letter at every web forum available.

G.R refence to custom cleared material

Hi every one,
     our client use to follow these senerio, for those materials imported from foreign vendor he use to do the comercial invoice(custom clearing) and he will raise the Goods receipt. here problem is
one single P.O contains one material with different qty of number with different delivery dates with different line items
P.O    123
line item      material     qty    delivery date
10              abc          20       21.08.08
   20             abc          32       25.08.08
30              abc          22       24.08.08
my requirement is we do custom clearing for line items and then we do Goods receipt. in this some time user will do custom clearing to line item 20 and goods reciept to line item 30.
we need a solution to restrict the system while doing Goods receipt it should not allow the line items for which custom clearing is not finshed..
can any one suggest whether its possible in sap or not if ossible what is the solution how do we customise this n mark with standard process..

thks for ur effort

Custom clearing agent payment issue

Dear experts
Purchase order was created and the material was received on port (imports).
custom clearing agent has cleared the goods.
now custom clearing agent needs his charges.
the inv from vendor with reference to PO is not received.
any solution to settle the custom clearing agent payments.
till the inv. from vendor not received custom agent payment is is pending.
what should be done to resolve this issue.

Hi,
Copy one of your freight condition types and create a new condition type as custom clearing charges, please ensure that condition category is Delivery charges (B). In calculation schema enter this condition type at the appropriate position. Now when creating the PO, enter this condition type put the value, then select this condition type and go to details, here you will have a field to enter the vendor code, there key in the vendor code of custom clearing agent.
Now in MIRO enter PO no. and choose layout for Planned delivery cost, you can now enter the value for your agent and pay him.
Note: Please use this to pay only for service charge for the agent, for payment of custom duty you should use the condition type for custom duty and key in the vendor code for the customs clearing office there so that its easy to differentiate between custom duty and the service charges charged by clearing agent.
Regards
Chandra Shekhar

F110 - Automatic payment Program Vendor /Customer Clearing

I have entered all the settings related to the Vendor/Customer clearing.
1.Entering the Vendor and Customer account numbers in the relevant master records.
2.Activating the clearing with Vendor/Customer in both master records.
But when F110 is executed,the customer line items are thrown in the exception list.The line items are all due on both the sides.When i reallocate the customer line item,it is giving the option of deducting it from the Vendor line item.
It has to do autmotically and pay the balance amount to the Vendor,instead of doing it manually.
Request to contribute your ideas for solving this issue.
Regards
Sunil

Hii Neeraj,
The error says it consists of the debit balance.But the settings are already made in both the vendor and customer records.But if we click the execption item and reallocate ,it is accepted to deduct it from the vendor line item.
Thanks and Regards
Sunil

Difference in Stock account , Custom clearing account

Hi All.
I found the amount difference issue when GR document is reversed. The background is as follows.
1. Material is procured from import vendor for which PO order currency is CNY.
2. The conditions maintained in PO are indian standard customes conditions.
3. After GR was made , user realised error and reversed the material document.
4. Upon reversal it is found that
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                  c. Custom clearing account adjusted with amount greater than GR account docuement.
5. Exchange rate is maintained properly for CNY to USD
Thanks in advance.
Regards,
Deepak Dalvi

Thanks for the reply.
POSTING date for GR and reversal document is same i.e today. As I said in previous mail, the GR/ IR account is properly adjusted. Stock account and CENVAT account shows difference.
Thanks & Regards,
Deepak

MR11 docuemnt for custom clearing

Hi All,
we are unable to do MR11 for customer clearing of the co.code aginist the purchase order.
Please let us know your views and thoughts above issue.
Kind Regards,
Ram
Edited by: Ramanjaneyulu.B on Jul 27, 2011 12:35 PM

Hi Naresh,
Thanks for your quick reply.
We are getting error message'No documents found'
Thanks
Ram

Assigning custom,stamp duty,custom clearing agent conditions by all Vendor

well i have create above condition i want to assing all this with the all vendor. ie custom duty must go to commissioner vendor, custom clearing charges must go to C & F agent.
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particular            condition type vendor
basic duty           xxxx                 123
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Regard
nabil

hI,
You can assign this in PO, when u give the condition type say customs, there you can mention the vendor to which charges refer to.
Path: Me21ncondition-condition detail---vendor in changeable mode, keep the customs vendor thre...
Thanks
Abdul Raheem

Vendor document clearing problem in F-44

Hi SAP Guru's
I am facing one unique issue with my client. When I simulate and clear the vendor documents the below error is coming.
And checked the documents in FBL1N Document type - WE is coming i.e GRN document .
It is a service PO and the entry is below.
Pkey          Spe.GL             Account                Desc
81          45000005     REP & MAIN- P & M
96          16011099     SR/IR CLG-EXP&SERV
39     F     119445     Vendor
27          119445     Vendor
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Diagnosis
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System Response
Procedure
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Procedure for System Administration
    If it is not an input error, check and possibly change the system
Thanks
Ranganadh

Dear All,
Thank you for your reply.
Tax code for non taxble items are already created and assigned to co.code. The error is showing tax code but as per my analysis it is not related to tax code. It is some how posting problem except this vendor rest of all vendors there is no clearing problem.
My concern is why the document tupe "WE" i.e MIGO document is coming vendor line items.
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Ranganadh

CHA Charges and Custom clearing

In Import PO i am getting the error
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Provision account key missing for condition type ZCHA in schema ZJICIM
Message no. ME172

Hi,
Assign FR2 to condition type ZCHA in schema ZJICIM.
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Biu K

General Ledger Account Custom Clearing - Implement Custom Algorithm

Hi,
We have a situation where we have a lot of entries that fall into a clearing account within the balance sheet. These entries are currently being cleared manually, because to the best of my knowledge the Automatic Clearing Program F.13, cannot cater for the logic performed by the users manually clearing the account.
The Entries in the clearing account do not simply conform to the criteria as defined in OB74. I was wondering if anyone else has got any ideas no how we can implement a custom clearing routine with far more complex logic than F.13. Will this likely be a custom ABAP program that i will need to write?
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Steve

ps has different tables and have different calculations done on them to extract the data, your best bet is to search help.sap for oco_om_nwa_1, nwa_2 extractor and go through the list on which extractor is brining in what. then create a cube or multiprivder to satisfy your need.

F-32 customer clearing prroblem

Hi..
Kindly tell me while I am going to clear throguh F-32(customer clearing), Partial payment tab then Assigned value and Non Assigned value become 0 after seleting individual all records under Net Amount. And shows error message :"Enter line item first of all and choose open items"
With regards,
Samrat

Hi,
There is no cash discount and withholding tax here. In f_32 while I go through partial paymnt double click all the amount under Net Amount column and corresponding value under payment column tab become 0. Atlast Not Assigned and Assigned field become 0 because I am knocking off and Amount entered field also 0. Now while I am going to save then I got the messge "Enter the line item first of all or choose open item". Why it is asking for open item here. ? While it become 0 both not assigned and assigned then it shoul allow to save .
Kindly give me urgent solution.
With Regards,
Samrat

GR for import Vendor before Invoice verification of Customs clearing agent

Dear MM Gurus,
I have a client requirement as follows,
Its a Import purchase with Batch management
The Import PO is created without taxes because the client does not know the exact taxes applicable.
The client gets invoice from the vendor only after 7 days after he receives the material.
But they want to do GR for the material as they need the material urgently for their production before doing Invoice verification for the customs clearing agent.
In such a scenario how to go about with invoicing for the clearing agent and subsequent posting of taxes .
Is there any standard procedure available or any round about solutions or user exits. Your suggestions and solutions will be highly appreciated.
Thanks in advance.
Arul.

You can do GR and then do the MIRO for planned delivery costs i,e all the taxes to be paid to customs and then do MIRO for the cost of materials

Custom Clearing Charges

hi,
I have few Custom Clearing charges i.e. once shipment reaches the port, there will be few custom clearing charges like:
Shifting charges,Demurrage charges...
My question is these custom clearing charges will be copied from which condition types???
I don't think these conditions will come into freight....
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Utsav

Thanks Sanjoo,
Please also let me know If the price quoted is in CIF that is cost insurance and freight..
Like Basic price      = 100 Usd
        Freight to port = 50 usd
        Insurance        = 2 USD
After that there will be all Custom clearing charges like
Custom duty, Counter vailing duty and Education Cess....
So as per your reply i will copy all custom clearing charges by Freight cahrges...
What about
        Basic price      = 100 Usd
        Freight to port = 50 usd
        Insurance        = 2 USD
Do these charges will be trreated as a Gross Price or taxes.....
Pl advise..
utsav

Custom clearing MIRO

All Experts,
In Purchase order i have maintained total 20 conditions out of which 7 are custom conditions.
Now while doing custom clearing miro, only those 7 conditions ( JCDB,JCV1,JECV,J1CV,JEDB,JADC,JSDB ) are displayed ?
Why and How ?
And every time while creating miro system asks for company code, Why ?
Thanks & Regards,
Sandeep

In Purchase order i have maintained total 20 conditions out of which 7 are custom conditions.
> Now while doing custom clearing miro, only those 7 conditions ( JCDB,JCV1,JECV,J1CV,JEDB,JADC,JSDB ) are displayed ?
>
> Why and How ?
>
> And every time while creating miro system asks for company code, Why ?
Hi Sandeep,
What exactly is your query?
For these 7 condition types (JCDB,JCV1,JECV,J1CV,JEDB,JADC,JSDB) which are payable to a particular party (customs dept) you are entering the MIRO with Planned Delivery Costs and system will list all those condition type records maintained in the PO.
Now you have a main supplier (ABC Ltd) whom you are paying base price value, packing, etc.
You are paying various custom duties to customs dept which you maintain in JCDB,JCV1,JECV,J1CV,JEDB,JADC,JSDB etc and in the PO You will be assigning the Vendor to each of the condition type to enable system to post payments to other vendors (such as customs dept)
If other charges/costs such as Freight, Insurance, labor charges, Demmurhage, Port charges etc are to be paid to another vendor/vendors the same you assign in the PO per condition type.
Thus in MIRO with the option Planned Delivery Costs system will display all the vendors you have assigned in PO per condition type.
If you select Goods/service+Planned Del Costs then its implied that all the costs are going to a single vendor. In your case, of 20 condition types, you have 7 conditions relevant for Customs Dept and other will go to main vendor. If they belong to some other vendor then assign the vendor accordingly.
If you have more than one Co.Cd in your client it will ask fo Co.Cd for each MIRO trxn since MIRO postings are ar Co.Cd level.
Hope its clear
Revert if needed
Regards
Shiva

Customer clearing problem

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