Customer creation problem

while creating a customer in xd01,i find that after entering the country and clicking enter, the entry is missing and system is throwing an error message---"Fill in all required entry fields."
  I request you to kindly solve this problem.
Regards,
Phani Prasad

HI
Please check for the customer account group again and try to reset the customer country code and try again.
Also check for the company code- country assignments
If this still aint working then i reckon u will have to have a use exit implemented for the same.
Try creating for some other customer for the same company code and country.If its not working then am sure u should go for an ABAP'er for user exit. Try sending the screen shot so that we can have a better view

Similar Messages

  • PROBLEM IN CUSTOMER CREATION

    hi
    friends
             when i am creating customer master data by xd01 an erros is coming----
    Sales area INSO ID CP is not defined for customers
    this is my sales area
    i have checked all set up
    sales organisation to distribution channel
    sales organisation to division
    set up sales area
    even in database table TVTA entry is there
    also customer creation screen if i click all sales area tab i sales area is not appearing
    though it is coming
    but it is allowing me to creat customer under company code view through fd01.
    i am working in ecc 6 version this is totally new system & i am configuring sd module 1st time.
    plz give some quick solution 
    ambarish

    Dear Ambarish,
    The Enterprise Structure Configuration you have already checked & as mentioned by you, it sounds to be appropriate.
    As per my understanding, you are facing an issue with Sales Area Tab Pages. There are 2 recommendation, which I can suggest:
    1. Check the configuration setting in VOR1 & VOR2, & ensure that the distribution Channel & Division are maintained appropriately for the Sales Organization.
    2. Also ensure to check Account Group setting:
    2.1.1     Account Group
    2.1.1.1       Maintain Number Range for Account Group
    Use
    The purpose of this activity is to control number range of Account Group.
    Procedure
    Access the activity using one of the following navigation options:
    IMG --> Financial Accounting (New) --> Accounts Receivable and Accounts Payable --> Customer Accounts --> Master Data --> Preparations for Creating Customer Master Data --> Create Number Ranges for Customer Accounts --> Select the Icon to maintain Number Range
    Transaction Code: SPRO
    Data to be maintained:
    No | From      | To | Current No | Ext (Tick in Check Box)
    01 | 0000000001 | 0000099999 | 0 | No
    02 | 0000100000 | 0000299999 | 0 | No
    XX | A | ZZZZZZZZZZ |      Yes
    2.1.1.2       Assign Number Range to Account Group
    Use
    The purpose of this activity is to maintain number range of Account Group.
    Procedure
    Access the activity using one of the following navigation options:
    IMG > Financial Accounting (New) > Accounts Receivable and Accounts Payable > Customer Accounts > Master Data > Preparations for Creating Customer Master Data > Assign Number Ranges to Customer Account Groups
    Transaction Code     : SPRO
    Data to be maintained:
    Group | Name | Number Range
    0001 | Sold-to party | XX
    0002 | Goods recipient | XX
    0003 | Payer | XX
    0004 | Bill-to party | XX
    2.1.1.3       Define Account Groups with Screen Layout (Customers)
    Use
    In this step, you determine the account group of the customer.
    Procedure
    Access the activity using one of the following navigation options:
    IMG > Financial Accounting (New) > Accounts Receivable and Accounts Payable > Customer Accounts > Master Data > Preparations for Creating Customer Master Data > Define Account Groups with Screen Layout (Customers)
    Transaction Code     : SPRO
    The groups indicated below are a few examples. There are many groups in Standard SAP & if we require additional Group, it can be copied from appropriate group & maintained.
    Group | Name
    0001 | Sold-to party
    0002 | Goods recipient
    0003 | Payer
    0004 | Bill-to party
    0005 | Prospective customer
    0006 | Competitor
    Select Sold-to-party > go to Details > Double Click on General data / Company code data / Sales data. It will take to next screen which details Tab Pages of General data / Company code data / Sales data. Double Click on Tab Page for example: Address, Control, Marketing & so on. Here you can maintain whether the field is to be Suppress, Req. Entry, Opt. entry or Display
    IS THIS MANDATORY IN TOTALLY NEW SYSTEM WHEN I WILL BE CREATING ENTERPRISE COMPONENT ALAWAYS I NEED TO COPY ? BECAUSE WHEN I AM COPYING IT FROM STANDARD IT IS PERFORMING AS PER EXPECTION
    It is not Mandatory, but a recommended Practice. The Advantage is when we copy from Standard, by default it updates all relevant table, which sometimes misses out if we are creating without using copy functionality.
    Regards,
    Rajesh Banka
    Edited by: Rajesh Banka on Jun 28, 2008 9:08 PM

  • WLCS 2.0 Customer creation

    Hi,
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    I have a NullPointerException in the findByPrimaryKey()
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    Thanks in advance.
    Laurent Laudinet
    Somepost
    [email protected]

    I have a NullPointerException in the findByPrimaryKey()
    method when doing : Customer myCustomer =
    myCustomerManager.createCustomer(userInformation.userName);I worked with Laurent on this problem and here is how we solved it:
    I created a test client class that created a Customer and then did a
    findByPrimaryKey() on the Customer to retrieve them. It worked on my system
    (WLCS 2.0.1 sp1), but gave Laurent a NullPointerException when he ran it.
    He was using CMP with the Oracle oci driver. He tried it with BMP and the
    Cloudscape database and it worked. He switched to CMP with the Oracle thin
    driver and it worked. He probably had a configuration problem with the oci
    driver.
    Ture Hoefner
    BEA Systems, Inc.
    1655 Walnut Street; suite 200
    Boulder, CO 80302
    www.beasys.com

  • How to restrict Duplicate Customer Creation in SAP

    Dear all,
    How can we restrict duplicate customer creation in SAP SD.
    We are into retail sector, across the store customers are being created by different employees.
    in this way for many customers more than one business partner records are being created.
    we are looking for a sytem wise functionality to restrict the customer master creation (for Sold to party only) if name1, telephone number and street field values are same, then system has to stop customer creation by giving an error message.
    Is there any standard functionality to address these requirement. If so how could we configure it.
    Any of you can help us to solve the issue. your solutions and help will be highly appreciated.
    thank you.
    Raghu ram.
    Edited by: Raghu Ram on May 26, 2008 5:34 PM

    Hi,
    2 solutions :
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    - Use extension SAP (SMOD : SAPMF02D) to check with differents data before recording.
    No solution in standard.
    Regards,
    Lionel

  • CRM E-Commerce BOB Web shop - Duplicate check for New Customer Creation

    Hi,
    In CRM E-Commerce BOB Web shop we have a requirement wherein new customer creation should go through a duplicate check. Only unique customers should be created as BP in backend GUI, in case a customer already exists with the same credentials, BP should not be created and user should get a message that the customer already exist in the system.
    Currently the system is not preventing me from creating new customers with same credentials.
    In case anybody has worked on the similar requirement or has any idea about the same, Kindly help.
    Regards, Vipul
    Edited by: vipul_kumar02 on Jun 21, 2011 4:20 PM

    Hi,
    Any pointers for function module used for creation of a new BP for a new customer request in BOB Web shop?
    Is it same as B2C Web shop?

  • Customer Creation - Want to pass custom field data to KNA1(Customer Master)

    Hi,
    I have created BAPI for customer creation which uses standard program RFBIDE00 for customer creation.
    I have appended new custom field(ZZATTR1) in the table KNA1 and its currosponding stucture used in the standard program BKNA1.
    Import parameters of my BAPI is one structure which is having this custom field, on executing this BAPI it creates the customer but data which I give through this field is not getting transfered in the table KNA1.
    This sstandard progaram uses file to containing customer information, In the BAPI I on the data from the structure to the file and further it gets submitted to the program.
    My requirement is to pass the data of teh custom field which I have created, How to achieve this ?
    Pls Suggest.
    Regards
    Vishal

    Hi Vishal,
    When implementing a customer exit (i.e. field, user etc) have you ever wanted to be able to read additional
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    FUNCTION field_exit_bstnr.
    ""Local interface:
    *"  IMPORTING
    *"     REFERENCE(INPUT)
    *"  EXPORTING
    *"     REFERENCE(OUTPUT)
    create field symbol
      FIELD-SYMBOLS: <status>.
    Assign value of variable from calling prog to field symbol
      ASSIGN ('(SAPMM06E)RM06E-BSART') TO <status>.
    Display value retrieved in message
    Note: Messages of type i and w are not allowed
      IF sy-subrc = 0.
        MESSAGE e003(zr) WITH <status> 'kkk'.
      ENDIF.
    ENDFUNCTION.
    Rewords some point if it is helpful.
    Rgds,
    P.Naganjana Reddy

  • Customer Service Problems

    After fighting with Verizon customer service over two service issues without any possibility of resolution I am canceling my account. 
    I’m doing this reluctantly because as a long-term shareholder of Verizon I would like to see the company succeed and keep profitable.  Yet I am appalled by the cavalier, disrespectful, obstructionist treatment from your staff in dealing with customer service problems.  When you were just the telephone company and operated as a monopoly in a regulated industry, you had to take customer issues seriously.   Now that you are an unregulated telecommunications giant it seems that you don’t feel the need to respond to your customers.  Someone in your company needs to hear this and put a stop to these destructive business practices. 
    In brief, the first issue involved arranging a service call for interruption of internet service.  The entire process kept me on the phone for a total of 3 hours over several days.  I have given up my land line and use a cell phone exclusively.  Verizon’s communication systems and staffing levels caused me to wait on hold for 10-15 for each person that I spoke to. Then each conversation averaged 10 minutes.   In addition, I was transferred to different departments but  I did not understand the reason for the transfers.  Then the pattern of hold-talk-transfer began again.  Several times my calls were dropped necessitating more repeats of the hold-talk-transfer pattern.  Some of your staff were South Asian and they either garbled or misunderstood English, thus prolonging the conversation beyond the average of 10 minutes.    During that time I incurred cell phone charges of $.45/ minute.   
    After the service was restored I called Verizon customer service and asked for a service credit to compensate me for those out-of-pocket expenses over and above 30 minutes which I consider to be a reasonable amount of time to arrange a service call.  They denied any responsibility for the amount of time it took to arrange the service call or the amount of time to complain about their service.  I was not happy with the outcome so I requested to speak with someone who was a decision maker and had authority to negotiate a settlement.  I also asked to have them communicate with me through email.  I was told that communicating through email was not possible.  These calls followed the same pattern of hold-talk-transfer averaging 30 minutes each.  I repeated myself to 3 or 4 people who wrote down my complaint before I got to a manager who had decision making authority.  The manager denied any responsibility for the amount of time it took to arrange the service call and would not authorize a service credit.  
    The second issue involved billing.  I signed up for auto-pay to have my monthly bill deducted directly from my bank account.  Verizon’s computer system deducted the bill twice, overdrawing my account.  I incurred a bank overcharge fee.   The same pattern of hold-talk-transfer began for this complaint as well.  The customer service staff refused to take responsibility for this error as well.  Their solution required me to spend more time and incur extra expenses.  I had to repeat myself to 3 or 4 complaint takers before I reached the same manager who denied my first request.  He denied any responsibility for this billing problem too.    I had to have my bank retrieve the money under a fraud compliant.
    Verizon is one of the largest *communications* corporations in the world.  If your internal systems can't handle customer service calls in a reasonable amount of time, then there is a problem.  If your customer service staff is unwilling to take responsibility for such inadequacies and solve the issues that emerge from them, then there is a problem.  If a customer has to contact the CEO of the company to try to resolve two service related issues, then there is a problem.  When all of those actions prove inadequate, then there is a *communications* problem.
    Customer service has flagged my account and put me down as a “problem” customer.  Instead of offering even a token settlement, they are prepared to stonewall me by maintaining that the company is just not at fault and that they tried to solve the problems but I wouldn’t cooperate or accept their solutions.   Early on in the process, if someone told me that Verizon messed up just a little, but still couldn’t compensate me, I would have accepted that, albeit reluctantly, and dropped the matter.
    This is not the way I do business and I resent it when others don’t feel the need to honor any kind of code.  I grew up working in my family’s retail liquor store.  From the time I was a kid I learned four customer service lessons that I’ve carried over into my adult life:
    Admit when you are wrong and try to make up for the mistake.
    Never argue with a customer over small things.
    Listen to the compliant and don’t just dismiss it out-of-hand
    Try to make things right even though you may not be directly responsible for problem.
    For my two problems, Verizon customer service staff didn’t even come close to following these common sense rules.   I’ve learned that if you ask their customer service people they will repeat back to you some type of business code that they say they operate under.  But their behavior tells a different story.
    Unfortunately when I spoke with {edited for privacy} of the Executive Presidential Appeals office, I was taken somewhat aback by his manner and demeanor, which was coarse and inappropriate for a customer service discussion, and which I found personally offensive.  He and members of his staff agreed to send me emails specifying which part of the Terms of Service they based their decisions on.  To date I have not received the communications they promised.
    Is this the image of your company that you want the public to see? Are you willing to just shrug off these complaints as an isolated case that is too small to concern yourself about?  I’m afraid the answer will be yes.  Not only do you feel that you are too big to fail, but you are too big to care.   Customer service means solving problems not manufacturing bad will and resentment.  
    My purpose in writing this note has been twofold: to make one last effort to solve my problem and to hope that someone will take note about the issues about customer service practices that are harmful to the company. I'd be happy to speak with someone with real authority to deal
    with my issues but have no interest in repeating my past experiences.
    It's too bad that this had to happen since the solution could have been so easy and simple.
    I plan to publish some form of this letter and distribute it to the public. 
    Solved!
    Go to Solution.

    Therefore, I request to please clear this unacceptable due balance, and contact Experian to removed and clarified the mistake in my credit report. 
    RE:  Cancellation fee charged on internet DSL service charged by mistake. {edited for privacy}
    A $65 balance remain for a cancellation fee on internet DSL service, by Verizon New York mistake.
    In February of 2010, I set up my phone and TV in a vacation plan but keep my internet service active. After a month I had a vacation plan, suddenly without notification, my internet service was suspended and a cancellation fee was issued.
    My final statement was $ 24.47. I cleared a check from Verizon.
    I contacted Verizon online to request connect my internet service and discuss the issue on the cancellation fee. The response was that I should pay the internet cancellation fee, and paid a new activation.
    After fighting with Verizon customer service over the unacceptable fee charge service issue without any possibility of resolution I cancel my home phone which was in a vacation plan. 
     Later I kept receiving the statement with this cancellation fee every month. I called and discussed the issue more than 6 times during the next 6 months, The entire process kept me on the phone for a total of 2 hours over several months. The costumer representatives responded that the issue was in an investigation.
    Later,  a Collector company start chasing me to get the $65 paid. Phone number: {edited for privacy}, Inclusive, they made an offer to reduce the amount if I accept to pay or contact Verizon to request a clarification.
    By the end of the year, I contacted Verizon costumer services one more time but the representative stated that the account is not visible anymore.
    Convinced that the problem on this account was resolved, the second week of November, I called Verizon to reestablish my account with a new home phone number and Internet DSL connection.
    The answer was that  following Verizon policy I was unable to get a new account if a balance remain.
    After I explained the events, a manager (non-identified) who spoke to me by phone told me that Verizon will investigate the issue and I should wait for approval.
    On November 16, my account was confirmed approved and clear of debt, therefore, Verizon welcome me back with Home phone and internet DSL Service and confirmation on my online registration.
    New number:{edited for privacy} ; Email:{edited for privacy}
    Also, during the months of January and February 2010, Verizon New York, made other charges mistakes in my account (See details below) that have been resolved with an apologize and a refund.
    Events that prove the lack of training and support Verizon customer and billing service have.
    Chronology of the emails exchanged between Verizon Ecenter and myself after I requested investigation with the charges.
    01/10/10   I have contacted Verizon customer support regarding of a mistake in my internet service statement.Tracking # 430824. Reference: Duplicate charges for Internet Security suites service.
    1/12/10 Verizon eCenter responded. Angela. ' Apologized for the inconvenience. 'The cancellation and credit will appear on the next bill'.
    2/08/10 Verizon eCenter responded. Cheniqua. 'I have issued a credit of $6.52 for a Verizon internet security suite charges'; your internet charges
    2/04/10 I have contacted Verizon customer support in regard of clarification in my Direct TV  statement.
    Tracking # {edited for privacy}. Reference: Balance from Direct TV due to my recently requesting vacation plan.
    2/06/10 Verizon eCenter responded (John) Verizon Bill statement: February 26 = $6,73 paid
    2/06/10 I have contacted Verizon customer support in regard of a mistake in my home phone statement.
    Reference: By mistake, international fee in my home phone (inactive line/vacation plan) was charged.
    Tracking # {edited for privacy}
    2/08/10 Verizon eCenter responded. (Linnette) 'I apologize for the error'. 
    A credit for the international plan has been applied to your account and will appear on the next statement.'
    2/08/10 Verizon eCenter responded (Cheniqua) 'The regional essential calling plan does not qualify for a discount during vacation suspension. Which prove that my home phone was in a vacation plan.
     2/15/10 I have contacted Verizon customer support in regard of a non-notified, neither requested suddenly suspension on my internet DSL service and charged a cancellation fee for this suspension.
    Tracking # {edited for privacy}
    2/16/10 Verizon eCenter responded (Michael)  I am sorry for the inconvenience you have experienced. 
    Please contact our Consumer Sales and Solutions Center directly at 1-800-Verizon or (800) 837-4966 
    Monday through Friday between 8:00 AM to 6:00 PM Local Time. 
    2/16/10 Verizon eCenter (Sue)  responded : I am sorry for the inconvenience you have experienced. 
    I understand your frustration and concern regarding canceling your internet service in error. In order to provide you with the best customer service, please contact our Consumer DSL Sales and Solutions department directly at (800) 567-6789 and a representative will be happy to assist you.
    I stand on my decision of not pay for someone else mistakes.
    Your actions have damaged my integrity as a good costumer and citizenship.
    Without doubt after this problem get clearly resolved, you will lose this good costumer, get a negative feedback and I am planning to publish this letter at every web forum available.

  • Customer Creation Date

    Hi all,
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    Hi,
    Check OV50 transaction,there you get creation date in the last column.
    Reward if it helpful.
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    BUT100                         BP: Roles
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    Does APPS account have access to this table ? Since you have not qualified the name of the table with the schema name, is there a public or private synonym (in APPS account) that points to this custom table ?
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