Customer interface errors

Hi all,
I'm getting the following errors when i submitted the Customer Interface Program to update the customer and contacts.
1. Telephone reference for update does not exist in HZ_CONTACT_POINTS. Please specify a telephone reference that exists in HZ_CONTACT_POINTS.
2. Telephone reference for insert is already defined in HZ_CONTACT_POINTS. Please specify a unique telephone reference.
3. You cannot change the TELEPHONE_TYPE value from telex to any other type, nor from any type to telex.
4. Contact reference for update is not defined in HZ_CUST_ACCOUNT_ROLES. Please specify a contact reference that exists in HZ_CUST_ACCOUNT_ROLES.
Please suggest me how to fix these errors.
Thanks in advance.

Please review the AR Customer User Guide. http://download.oracle.com/docs/cd/B25516_18/current/acrobat/115arug.zip
You will find pages 853 - 866 on the Customer Interface helpful. Also, please review pages 1245 - 1352.
I believe you are referring values incorrectly in the tables. Sometimes when you have one error, it snowballs into others that may not be true errors. I would suggest starting to correct the update and insert errors first. Please review the pages below to ensure you have the correct values required to perform the necessary updates/deletes.
Patrick

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Custom Interface Program Errors out with ORA-01722: invalid number in R12

Hi,
We were upgrading to R12 in which our custom interface load program errors out with "ORA-01722: invalid number". Please find structure of control file as below :
LOAD DATA
APPEND
INTO TABLE RRAT_RCAP_GIO_MAN_ADJ_STG
FIELDS TERMINATED BY ',' OPTIONALLY ENCLOSED by '"'
TRAILING NULLCOLS
PERIOD_NAME CHAR "ltrim(rtrim(:PERIOD_NAME))"
,SOURCE_TYPE CHAR "ltrim(rtrim(:SOURCE_TYPE))"
,ADJ_ACCOUNT CHAR "ltrim(rtrim(:ADJ_ACCOUNT))"
,USD_NET INTEGER EXTERNAL
,ERROR_CODE CONSTANT 'LOADED DATA'
,PROCESS_FLAG CONSTANT 1
,CREATED_BY "fnd_global.user_id"
,CREATION_DATE sysdate
,LAST_UPDATED_BY "fnd_global.user_id"
,LAST_UPDATE_DATE sysdate
,LAST_UPDATE_LOGIN "fnd_global.login_id"
,REQUEST_ID "fnd_global.conc_request_id"
=====================================Log file ================
Record 1: Rejected - Error on table "XXATORCL"."XXAT_VCAP_GIO_MAN_ADJ_STG", column USD_NET.
ORA-01722: invalid number
===================sample file ==========================
JUL-11,Manual,8213-880011-00000000-259390-1Z-0000-0000,1001
JUL-11,Manual,8213-880011-00000000-253701-1Z-0000-0000,73
==========================================
I had tried with last successfully uploaded file as well which is also now not uploading.
Please help me in this issue.
Thanks,
Piyush

i am using R12 now. Please avoide INTEGER EXTERNAL part from the control file. please refer below :
LOAD DATA
APPEND
INTO TABLE RRAT_RCAP_GIO_MAN_ADJ_STG
FIELDS TERMINATED BY ',' OPTIONALLY ENCLOSED by '"'
TRAILING NULLCOLS
PERIOD_NAME CHAR "ltrim(rtrim(:PERIOD_NAME))"
,SOURCE_TYPE CHAR "ltrim(rtrim(:SOURCE_TYPE))"
,ADJ_ACCOUNT CHAR "ltrim(rtrim(:ADJ_ACCOUNT))"
,USD_NET
,ERROR_CODE CONSTANT 'LOADED DATA'
,PROCESS_FLAG CONSTANT 1
,CREATED_BY "fnd_global.user_id"
,CREATION_DATE sysdate
,LAST_UPDATED_BY "fnd_global.user_id"
,LAST_UPDATE_DATE sysdate
,LAST_UPDATE_LOGIN "fnd_global.login_id"
,REQUEST_ID "fnd_global.conc_request_id"
====================
Srini,
Just one thing i want to explain you that previously it was working fine but suddenly (might after upgrading in R12) started giving error. I had tested with old data files also which were loaded successfully in the system. but now it is giving error. Please help me in this issue.
Regards,

Error in Customer Interface

I am getting following error while uploading data through customer interface.
You cannot associate a customer reference with different parties in the HZ_PARTIES table. Please update the customer reference so that it only refers to one party.
I am confused in orig_system_reference column in HZ_PARTIES and HZ_CUST_ACCOUNTS table.
Please help.
Regards
Suresh

SureshM wrote:
I am getting following error while uploading data through customer interface.
You cannot associate a customer reference with different parties in the HZ_PARTIES table. Please update the customer reference so that it only refers to one party.
I am confused in orig_system_reference column in HZ_PARTIES and HZ_CUST_ACCOUNTS table.
Please help.
Regards
Suresh
Please see (RACUST Customer Interface Still Shows Customer Reference Errors, After Patch 2394483 Has Been Applied. [ID 261886.1]).
Thanks,
Hussein

CNiGraph3D: MsgBox "Error accessing the controls custom interface"

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Hello,
this error occurs only for the Graph3D (the application has also a 2D-Graph which works fine).
I think the ActiveX is properly installed, since I can see the graph3D before the data is scanned. The user can rotate the view, zoom in, change the scale,...
Only when the scan is finished an the application wants to plot the data, the message box pops up.
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Custom PL/SQL API that inserts the data into a custom interface table.

We are developing a custom Web ADI integrator for importing suppliers into Oracle.
The Web ADI interface is a custom PL/SQL API that inserts the data into a custom interface table. We have defined the content, uploader and an importer. The importer is again a custom PL/SQL API that will process the records inserted into the custom table and updates the STATUS column of the custom interface table. We want to show the status column back on the spreadsheet.
Defined the 'Document Row' import rule and added the rows that would identify the unique record.
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The same issue.
Need help.
Also checked bne.log, no additional information.
<bne:document xmlns:bne="http://www.oracle.com/bne">
<bne:message bne:type="DATA" bne:text="BNE_VALID_ROW_COUNT" bne:value="11" />
<bne:message bne:type="DATA" bne:text="BNE_INVALID_ROW_COUNT" bne:value="0" />
<bne:message bne:type="ERROR" bne:text="An error has occurred while running an API import"
bne:cause="The ERRORED_ROWS step 20003:ER_500165, parameter number 1 must contain the value BIND in attribute 1."
bne:action="" bne:source="BneAPIImporter" >
<bne:context bne:collection="collection_1" />
</bne:message><bne:message bne:type="STATUS"
bne:text="No rows uploaded" bne:value="" >
<bne:context bne:collection="collection_1" /></bne:message>
<bne:message bne:type="STATUS" bne:text="0 rows were invalid" bne:value="" >
<bne:context bne:collection="collection_1" /></bne:message></bne:document>

Which one to use - Customer Interface or TCA APIs? And why?

Hi,
Please let me know the answer for the following questions. I have a legacy system in 11.0.3 (which does not have the TCA architecture) and the customers have to be moved to R12. I could get the details in different flat files for the import from source system. Which is the approach I should use?
1) What does customer interface does NOT do which the TCA APIs can do?
2) Doesn’t the customer interface use the TCA API within it?
3) Is it better to use APIs than customer interface? If so, why and what are the criterions I should look for for deciding on what to use?
Highly appreciate the help.
Thanks,
Dinesh

Hello Dinesh,
To answer your questions below:
user3331828 wrote:
1) What does customer interface does NOT do which the TCA APIs can do?The Customer Interface tables do the same things that TCA API does.
user3331828 wrote:
2) Doesn’t the customer interface use the TCA API within it?I have never been able to open a Spawned program to see which packages are used. Not sure if it uses the same API packages.
user3331828 wrote:
3) Is it better to use APIs than customer interface? If so, why and what are the criterions I should look for for deciding on what to use?Customer interface might be easier than the to implement than the use of API..
For customer interface, just right a program to validate the source data and insert into open interface table, submit the import program and view output for errors. Much easy to maintain than API.
API need a certain level of programming and you will need to investigate for all the flow of creating a customer and their corresponding create procedure to call..
Hope this help,
Vik

Customer Interface problem

Dear All,
I am working on customer interface.. everything is working fine .
i am inserting customer's header leval contact information everything is working okay only problem that i am having is i am not able to insert website addresses on header ..
when i am giving contact point type as web it gives me error that contact point type must be phone,email and tlx.. so any one please tell me how to insert web addresses through interface.

Hi,
In *'RA_CUSTOMERS_INTERFACE_ALL'* Interface table you can find a column named *'URL'*, insert your web address in to this column, this should bring up URL at customer header level.
Regards,
Yuvaraj.C

Vivado 2015.1 Bug Report: Adding Required Port without Default Value in Custom Interface Definition

When adding a port using the Custom Interface Definition window and not defining a Default Value, the attached error message appears. Not only are the html tags visible, but this error should not be thrown in the first place if both Master/Slave Presense is set to "required". As it is, a port can only be added if a Default Value is given, but can be removed later from the ports table.

yes,I have successfully install petalinux2015.2,but,the issue still be the same as before,the axi 16550 is not working,when I run echo 123 > /dev/ttyS1,my ttyPS0 stop working and axi com keeping null output...
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I found that pl.dtsi file is quite different between the three mode:
M1,petalinux2014.4+vivado2015.1
M2,petalinux2015.2+vivado2015.1
M3,petalinux2014.4+vivado2014.4
most confuse for me is the interrupt ID,
in vivado I connect the axi intterrupt to ID 62 but I get different auto generate dts file
M1:nothing about interrupt and i add manuually in system-top.file
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M3:vivado ID is 62 but dts "interrupts = <0 31 4>"
does petalinux auto detect the vivado interrupt connection and ID and write to dts file right or User have to verify and rewrite in ststem-top.dts?
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Customer Upload Error

Hi,
I am uploading the customers and I am getting the error on RA_CUSTOMERS_INTERFACLE_ALL.
INTERFACE_STATUS: a1,
Error Description from Metalink Note ID: 1073634.6
A1 --> The customer reference for update does not exist in RA_CUSTOMERS
What does this mean?
Regards,
Waqas Hassan

I am using following script and I am getting error:
error in "ra_customers_interface_all" table, interface_status = a1,
-- ra_customers_interface_all
INSERT INTO ra_customers_interface_all (orig_system_customer_ref,
orig_system_address_ref,
orig_system_party_ref,
insert_update_flag,
site_use_code,
primary_site_use_flag,
customer_name,
location,
--customer_number,
customer_status,
country,
city,
address1,
last_updated_by,
last_update_date,
created_by,
creation_date,
org_id)
VALUES (h1.orig_system_customer_ref,
h1.orig_system_address_ref,
h1.orig_system_customer_ref,
'I',
'BILL_TO',
'Y',
TRIM (h1.customer_name),
'RIYADH',
--h1.customer_number,
'A',
l_territory_code,
h1.city,
TRIM (h1.address1),
1151,
SYSDATE,
1151,
SYSDATE,
l_org_id);
error in "ra_customer_profiles_int_all" table, interface_status = b1,a1,
--ra_customer_profiles_int_all
INSERT INTO ra_customer_profiles_int_all (insert_update_flag,
orig_system_customer_ref,
ORIG_SYSTEM_ADDRESS_REF,
customer_profile_class_name,
standard_term_name,
credit_hold,
overall_credit_limit,
currency_code,
last_updated_by,
last_update_date,
created_by,
creation_date,
org_id)
VALUES ('I',
h1.orig_system_customer_ref,
h1.orig_system_address_ref,
'DEFAULT',
h1.standard_term_name,
'N',
NVL (h1.overall_credit_limit, 0),
'SAR',
1151,
SYSDATE,
1151,
SYSDATE,
l_org_id);
I have followed this note CUSTOMER INTERFACE STATUS ERROR CODES [ID 1073634.6] to get the error meanings.
A1 --> The customer reference for update does not exist in RA_CUSTOMERS
B1 --> ORIG_SYSTEM_ADDRESS_REF is mandatory when specifying an address
I am giving this value ORIG_SYSTEM_ADDRESS_REF and still B1 error is occurring.
and I do not understand the error code A1,
Please guide me, How could I resolve these errors?

Custom 404 Error page in Sharepoint Foundation 2013

Hi all,
How to point to the custom 404 error page in Share Point Foundation 2013. I have seen some links but not working for me. Please me let me know if you have any suggestion.
Thanks.

Can i create any page and pass the page url in it,like if i have created a page as custom404.aspx under pages library so do i need to do like this?
$spsite = Get-SPSite "<http://sharepoint:1000/>"
$spsite.FileNotFoundUrl = "<pages/custom404.aspx>"
is this the correct way or i am doing incorrectly??
please suggest

Interface errors (crc, in/output, collisions etc.) via snmp

Hi,
I'm trying to understand how to get interface errors via SNMP. I do get stats via SNMP for ifInErrors / ifOutErrors etc, but I'm trying to get output via SNMP for the errors visible via the 'sh int x' command - CRC errors, input / output errors, collisions, runts. giants etc.).
1) The SNMP ifInError / ifOutError seems to give an overall counter of all errors from the time the device has started - Am I correct about this?
2) Is there any way I can get the interface-specific errors noted above via SNMP?
Thanks,
Mario

Depends on the device and version of code, but most likely you will get what you want from the CISCO-IF-EXTENSION-MIB. Look at objects like cieIfInRuntsErrs, cieIfInGiantsErrs, and cieIfInFramingErrs. You will also get some ethernet-specific errors from the ETHERLIKE-MIB.

Interface errors

Is there an script that can monitor interface errors (input and output errors) and send an email out when it reaches threshold?
Thanks
Sent from Cisco Technical Support iPhone App

Sure. Here's an example:
event manager applet error_monitor_GigabitEthernet0/1
event interface name GigabitEthernet0/1 parameter input_errors entry-op ge entry-val 5 entry-type increment poll-interval 10
action 2.0 cli command "enable"
action 3.0 cli command "show int GigabitEthernet0/1 | inc error"
action 4.0 mail server 10.1.1.1 from [email protected] to [email protected] subject "Errors on interface GigabitEthernet0/1" body "
Interface GigabitEthernet0/1 has seen $_interface_delta_value input errors in the past 10 seconds: $_cli_result"

Customer Interface vs HZ API

Gurus,
I need your help in Customer Conversion (R12). I tested the Customer Open Interface (ra_customers_interface, ra_customer_profiles_interface, ra_contact_phones_interface). Everything goes through fine into HZ Tables.
But I want some more Customer Master fields to be passed from Legacy system.
Eg:
- Account Description / Name (hz_cust_accounts)
- SalesPerson (Acct Site Level - hz_cust_account_sites_all)
- Order Management Attributes like PRICE_LIST (Account Level or at Acct Site Level)
We have the option to pass DEMAND_CLASS_CODE (one of the OM attributes) but not the other OM attributes like PRICE_LIST etc.
What would be the best approach to do conversion in this case ?
- Use "Customer Interface" first and then use HZ APIs to update the specific fields
- Directly use HZ APIs to upload all the attributes. (I am not comfortable with this as it
needs much more effort making sure to populate all relevant tables)
Am I missing something ? Could you please provide your suggestions.
Thanks,
Dinesh

Dinesh,
In my opinion, unless you are comfortable that you know entire TCA architecture, I do not suggest to use the indivdual pieces of code to convert the modules like Parties, Accounts, relationships and so on. One specific example is, Credit Holds at the customer sites. If you check this, it inserts a row into a OM table oe_hold_sources (ofcourse this is obsolete in R12).
So you can use the customer interface with updates later.
One idea is this:
Use all the Site_use_attributes (unless you are using them to store your own values) to store these values like price_list_id, order_type_id and convert them using the Customer Interface into attributes. At the end of the program (request set) your program fires and updates all the site uses with respective values in the attributes to the destination columns and wipes off the attributes so that they can be used in the future. Also you can insert the values into an audit table.
Thanks
Nagamohan

Open DeviceNet interface error when TestStand call VIs of NI PCI-8532

Hello,
We use NI PCI-8532 was used as DeviceNet master to do functionality test with a slave (AC Drive).
But when open DeviceNet interface, it happen the error.
We can't find the solution and hope to find help from you.
The basic sequence in TestStand is:
1). Call "Open DeviceNet Interface.vi" to open interface and creat interface object.
Interface(master) setting: interface name=dnet0, MAC ID=0, baudrate=125000bps
2). Call "Open DeviceNet IO.vi" to creat DeviceNet IO object.
Device(slave) setting: MAC ID=63
3). Call "Operate DeviceNet Interface.vi" and operation code=start
4). Call "Wait For State.vi"
5). Call "Read DeviceNet IO.vi" to read data from IO object
6). Call "Close Object.vi" to close IO object handle
7). Call "Close Object.vi" to close interface object handle
Remark, these DeviceNet VIs locates at "C:\Program Files\National Instruments\LabVIEW 2012\vi.lib\DeviceNet\VIAPI".
First time to run sequece in TestStand, it can pass to run step 1) to open DeviceNet interface.
But once there is some error with these steps, and it will happen "Open DeviceNet Interface" error (error code=0xBFF62006) when run these steps again.
Then even use LabVIEW DeviceNet example to test, and it happen the same error except restart computer.
The DeviceNet example locates at "C:\Program Files\National Instruments\LabVIEW 2012\examples\NI-Industrial Communications for DeviceNet\Basic Examples\PXI & PCI\MixedCommunication.vi".
Some information more:
PC operate system: Windows XP SP3
LabVIEW version: 2012 SP1
TestStand version: 2012 SP1
PCI 8532 driver version: 2.3.0
Other installed PCI board: PCI 8531 CANOpen

The following errors may be resolved by resetting the CAN, DeviceNET or LIN device:
Error -1074388986 occurred at ...
NI-CAN: (Hex 0xBFF62006) The object is already open in another application. Solutions: Ensure that only one application at a time uses an object , and that you close all objects prior to exiting your application (don't use LabVIEW toolbar's Abort button).
Error -1074388969 occurred at ...
NI-CAN: (Hex 0xBFF62017) This attribute's value must be provided prior to the Open. Solutions: Set the attribute using the Config function before the Open, and do not set the attribute at any later time; Do not configure multiple CAN Objects for the same ID.
SO,you should reset the DeviceNet.
And another similar issue can explain some points of your problem http://digital.ni.com/public.nsf/allkb/7D9383E9BEAD0B21862571640002F687?OpenDocument

SQL to register custom Interface

Steps to register a custom interface are given below.
1) Assign iSetup super user role.
2) Create Function
3) Create Menu
4) Create Grant
5) Register Interface.
Since it consumes good amount some time, it may not be required in development or UT environments. I have provided the query that would directly register interface with iSetup schema without having to go through the above flow.
Also, this provides a chance for customer who are on 11.5.10.2CU to create and register customer interfaces with iSetup.
Please note that this short cut must be used only in development and UT environments.
INSERT INTO az_apis
API_NAME,
APPLICATION_SHORT_NAME,
SEQ ,
DISPLAY_NAME,
DESCRIPTION,
COMMIT_IF_WARNING,
TYPE_CODE,
METHOD_NAME,
PATH,
CREATED_BY,
CREATION_DATE,
LAST_UPDATED_BY,
LAST_UPDATE_DATE,
LAST_UPDATE_LOGIN,
API_CODE,
SEQ_NUM,
API_DESC,
COMMIT_IF_WARNING_FLAG,
API_TYPE,
REPORT_LAYOUT,
FILTERING_PARAMETERS,
DATA_SOURCE_NAME,
UPDATABLE_FLAG,
CHANGE_UPDATABLE_FLAG,
ALLOW_SET_TARGETVAL_FLAG,
ALLOW_FILTER_FLAG,
API_STANDALONE_FLAG,
ACTIVE,
DISABLE_REPORT_FLAG
VALUES
NULL ,
:1 ,
NULL ,
:2,
NULL ,
NULL ,
NULL ,
'importFromXML',
:3,
1,
to_timestamp('03-JAN-07','DD-MON-RR HH.MI.SSXFF AM'),
1,
to_timestamp('21-MAR-07','DD-MON-RR HH.MI.SSXFF AM'),
0,
:4,
NULL,
NULL,
'N',
:5,
'MULTIPLE',
:6,
NULL,
NULL,
NULL,
NULL,
'Y',
'Y',
'Y',
NULL
Where
          *:1 => APPLICATION_SHORT_NAME* => Product code under which you would like to register the interface.
          *:2 => DISPLAY_NAME* => Any user friendly name to identify the API. This would appear as data object name while creating custom selection set.
*:3 => PATH* => Path to lct file or Java path to refer AM.
Example, for BC4J iSetup framework API => oracle.apps.az.isetup.server.ReportCurrenciesAM
for Generic Loader (FNDLOAD) API => patch/115/import/mysamplelct.lct
*:4 => API_CODE* => A unique identifier to register the API.
                              Naming convention => Application Short Name + “_” + API Name without any spaces.
                              Example => AZ_Currencies
*:5 => API_TYPE* => Type of API.
For iSetup framework BC4J APIs => BC4J
                              For generic Loader APIs => FNDLOAD
          *:6 => FILTERING_PARAMETERS* => Filtering Parameters is stored as XML. Keep it NULL if there are no filtering_parameters.
I have provided a sample XML.
<?xml version="1.0"?>
<parameters>
<conjunction>AND</conjunction>
<language></language>
<mode type = "Export">
<param type = "NameValuePair" seq = "1" display = "DisplayEnabled" editable = "Editable">
<operator>=</operator>
<separator></separator>
<name>PRODUCT_CODE</name>
<value></value>
<msgcode>AZ_R12_PRODUCT_CODE</msgcode>
<appcode>AZ</appcode>
<filtercode></filtercode>
<datatype>java.lang.String</datatype>
<sqlforlov>select distinct product_code from fnd_application_vl</sqlforlov>
<sqlforlovcol>PRODUCT_CODE</sqlforlovcol>
</param>
</mode>
</parameters>
Delete Record Query
          DELETE FROM az_apis WHERE api_code= :1;
where
*:1 => API_CODE* => A unique identifier to register the API.
                              Naming convention => Application Short Name + “_” + API Name without any spaces.
                              Example => AZ_Currencies

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Customer interface errors

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