Customer service calling other numbers

If i'm late for more than a day on my bill, customer service calls and texts my other lines but does not call or text my primary number. How can I get them to stop bothering the add'l lines and only contact me?

KinhavoK wrote:
If i'm late for more than a day on my bill, customer service calls and texts my other lines but does not call or text my primary number. How can I get them to stop bothering the add'l lines and only contact me?
It seems that the most obvious answer is to pay the bill on time.

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Can EE Customer service call me on my phone? I can not call to UK from abroad

URGENT Can EE Customer service call me on my phone? I can not call to UK from abroad

Hi ,
Very sorry this is a public forum no calls can be made.
How can I help with your query?
Thanks.

Customer Service called me at 5am!!!

Why would customer service call me at 5am???? To remind me of my appointment of my unreliable internet service! This has been the most unreliable internet service I've ever had with technicians coming out so often, I'm getting sick of it. I recorded and saved all my call logs and times with verizon calling me at weird hours.

Hi getyourmammogram,
I apologize for any frustration with getting a higher bill after getting your plan adjusted. Did you plan adjustment take effect on the start of your current bill cycle? Or was your plan adjusted during your last bill cycle? If you had the plan changed during your last bill cycle, there would be prorated charges moving from one plan to another. To confirm this and view your billing details, login to My VZW http://bit.ly/xB4iTc.
Thanks,
EdW_VZW
Follow us on Twitter @VZWSupport

Why doesn't customer service call back with answers?

I called to inquire about changing my plan. i decided to simply keep the plan I had, but customer service had already taken me off my current plan. I didn't know this. They put me back on the plan but unknown to me without the 5 friends and family. This was in March. In April, of course I was going over my 700 min. I called and was put on a tempory plan to cover the overages but was told all would be back in May. Well I still did not have my 5 friends and family!
So as of May 9th I have spoken to 10 people, including 2 managers, an Associate director and a resolution specialist, all were going to do all they could. It seemed the plan I had was a promotion, 5 friends and family with 700 min., and no longer available. A form was sent to the off line"people". This was not my doing. I did not request to be taken off my plan. I spoke to an associate director who scheduled a call back with me and gave me a number to call her back. No call and the number had nothing to do with Verizon. Today I spoke to a Resolution Specialist, "A man of his word." he said. He explained that my original plan was given to my by the loyalty "people" and there shouldn't be a problem getting back on it. I will call you back before the end of the day. The man of his word hasn't called back. Have been a Verizon customer for at least 40 years! What is wrong with Verizon? I was angry before but now I am very, very angry.
Anyone know where to go from here?

Having your promotion removed is very upsetting crowhollow. I'm sorry you are still dealing with this issue and I would like to find out the status so we can get this resolved and you can continue enjoying your service with us. Please send us a private message with your name and phone number. I look forward to hearing from you soon.
KinquanaH_VZW
Follow us on Twitter @vzwsupport

I need to pass my personal complaint against ur customer service called Brad how as so rude and hangup online chat and treated me as trash while i am facing a repetad problem for the third time which is not beig able to buy through store

rude behivoe of ur customer sevice called Brad

Sorry, you are not talking to Apple here, just user to user technical forum.

How to stop hanging up or calling other numbers while in a call.

My wife has the Droid 2 and she has been having continuous problems with the phone hanging up on her calls or dialing her voice mail while in a call. I have had several calls hang up on me as well. I have checked how she holds the phone to make sure the proximity sensor is working and everything appears fine. She has even tried pressing the power/lock button as soon as she enters a call with no improvement. Has anyone else seen this problem and what can be done to fix it?

When speaking on the droid devices once the phone is placed to your ear the screen should go black and once you pull the phone away from your face it should light back up giving options to either make a call or hang up or other options. If you are still able to call while the phone is in use and the device is up to your face, try to do a battery pull by removing the battery while phone is powered on and let the battery stay out for about 10 to 15 seconds then replace the battery and see if there is still an issue with the device calling other people while the phone is in use. The next option if you are still having the issue to do a factory reset but make sure the SD card is removed before performing the factory reset here is the link for instructions on the factory reset http://search.vzw.com/?do=viewdoc&id=31308&p=null
Hope this Helps

Adobe Customer Service Call - Over an hour on hold. How do I complain?

I can't use my Adobe Creative Cloud license because there was a "payment error" - I suspect caused by a change of address. Online support tell me they can't do anything and told me to ring 0207 365 0735. I have now been on the phone to London for over an hour listening to music with no clue as to when somebody might get around to picking up the phone and it's not even across a lunch break.
Who can I write/complain to?
Adobe Customer Support is seriously broken.
I click on the "Edit my billing details" link on CreativeCloud and all I've ever got is "Error. Please call xxxxx".
Over an hour on hold at the customer's cost (phone calls to London are not cheap) is completely unacceptable, especially when there is no clue given as to where in any queue you are.
In the meantime I can't do any work.
Does anybody have an address I can complain to?

I've tried that and many other things, which is WHY I want to find a "higher up" to complain to.
The link you sent was what I originally used (whilst waiting over an hour on the phone to customer support permanently on hold) to chat to a rep who told me he didn't have the authority to tell Adobe to "re-select payment" now that my address change has been implemented. He spent about 10 minutes changing my address.
My phone support call was eventually answered after 1 hour 47 seconds and my initial problem was finally solved. I spent the first 10 minutes with a non-native English speaker spelling out each word of my new address. This is something I'd already done via the online chat facility, and had been assured was now actioned. More poor customer support.
After an hour of music with no clue as to how long I'd have to wait I was greeted with an apology along the lines of "unexpectedly high number of calls". In the 15 years I've used Adobe products I've NEVER had a call answered in less than half an hour (admittedly I've only rung them about 4 times in total over the 15 years) so I fail to see how this can in any way be seen as "unexpected". Because of prior experience I made a point of avoiding the Monday after the weekend and lunchtime. Still took over an hour of a long distance call I was paying for to get a human being to speak to. This is totally unnecessary. It's not rocket science to build a web page that lets you edit your address or say "Re-attempt payment" instead of insisting customers clog up your phone lines at their cost waiting over an hour for someone to answer.
After leaving this web site I was asked to fill in a survey. I spent some time doing it and clicked "Submit" to be met with "Our website survey is temporarily unavailable" and a suggestion that I should remember everything I'd answered and send it in an email. More poor customer support.
Honestly, after years of this I want to write to their MD and explain to him that this is completely unacceptable in this day and age. Of course staff refuse to give you any contact details to complain to other than a bland generic [email protected]
Even the forums do their best to obfuscate any entry or requests for help, driving the casual user mad insisting you "ask a question" before redirecting you off to somewhere else.
The whole mess is just appalling and will never change because there's no way of officially complaining to anybody other than a hired non-English speaker who has no power or access to do anything.

Osb proxy service calling other proxy services

hi
I'm new to the oracle service bus and i need some help
i created 3 proxy services and i need to create one proxy service that call the other proxy services and return the output of these proxy services in one response message
please help me in that problem. it'll be helpful to show me example
thanks in advanced

bear in mind that all exchanges amongst services are done by writing /reading the $body variable.
The easiest way to produce a valid $body is to start from the preexisting $body and use the action
replace <yourPayloadHere/> in variable $body
using the option "replace node content"
If you want to store a response from a service for later reuse:
assign $body/* to myvariable

Ee didn't refund my customer service call charge

ee are impossiblle to get customer service

Customer Agreement | Verizon Wireless
WHAT HAPPENS IF MY POSTPAY SERVICE IS CANCELED BEFORE THE END OF MY CONTRACT TERM?
Cancellations will become effective on the last day of that month's billing cycle, and you are responsible for all charges incurred until then
See above. If you terminate service after the bill closing date it means you would be paying for a full months service even if you never use it.
The Verizon wireless representative was correct. And it is in your agreement.
Good Luck

Horrible Customer Service! And a 33 month old BB problem continues to exist!

I have been a Verizon Wireless Customer for over 7 years. I have been a Blackberry user for even longer. In November of 2008, I switched my Blackberry World phone for the then new, Blackberry Storm. I kept my same phone number, had no previous problems with the World phone or any calling issues, etc. I just thought I might like the latest and greatest. Almost immediately after getting the Storm, I started getting these strange 1 way audio problems. When I say 1 way audio, I mean, I could here the other person on the end of the line, but they could no longer here me. It was strange and it happened infrequently. After about two weeks of having the storm, I decided that I really did hate not having the qwerty keyboard and so I took the storm back and got the BB Curve. Again, noticed that I had the same 1 way audio problems and contacted VZW customer service. After sending me out a new phone and several customer service calls, VZW opened a trouble tickets. It was never resolved and conveniently closed, with Verizon saying they could not duplicate the problem. I was not experiencing dropped calls. I still had full bars, was still connected to the party on the other end of the line and it was happening in a bunch of different places. I went thru this with the Storm, the Curve, the Tour and the Bold, all with this same sporadic one way audio, all with multiple different Blackberries being sent out to me, because Verizon was sure it was the Blackberry and not them! Customer service suggested, on many occasions, that I switch my phone number. WHY??? It didn't happen the first 3 years I had the phone number. They also, had the audacity to suggest that I switch to a different platform. HUH??? All of the sudden, I'm the only one in the neighborhood, who cannot have a blackberry phone, because it just no longer works for me???? Numerous tickets were open and no one would ever get back to me. I couldn't get a VZW Tech to call me back if my life depended on it. Call with one way audio were hounding me and VZW told me to mark my calls, where this happened. Did all of that and they still couldn't find the problem. The one way audio even happened when I was on one of the many calls to a Verizon Tech....yet they still could not "duplicate" my problem. To this very day, they still have not found a solution. After many months of dealing with Verizon (or not dealing with them, because they wouldn't call back) and researching new phones, I decided today, to try out an Android platform phone, just to stop the madness. I called VZW and told them which phone I wanted (I needed something that would have a long battery life, had good reviews, etc) and they told me that I could NOT have the Motorola Android 3, but I would have to take a reconditioned Droid Pro instead. I explained to them in no uncertain terms, that I was unwilling to pay for this change, as it's been an ongoing issue, that Verizon failed to ever fix or even acknowledge. While I was getting stuck with a phone that I really don't want, I was completely tired of dealing with these issues, Verizon and my understandably irritated customers. After the phone order was placed, the Verizon Customer Service guy, tells me that I have to return my Blackberry, within 10 business days or I would be charged for it. WAIT!!!! I don't even really want to change to an Android phone, I just want to try one out and see if this is going to give me the same issues as the BB. Why do I have to return the Blackberry? And why did Customer Service wait until we were almost finished with the conversation to unleash that little bit of information?? I would have never agreed to getting an Android, should I have known they were going to make me give up my BB too. No, I don't want the Android phone just to have an Android. I want Verizon to figure out what is wrong with my phone in the first place, but it's not going to happen!!!! So, I was really left with no alternative, but to try another phone. I have never gotten any compensation, in the almost 3 years this problem has been going on. I have not asked for anything, except for Verizon to fix an issue that is clearly their problem. We have another Verizon phone in our house and another line somewhere else and we have no problems with the other phones. I have had at least 10 different blackberries in the last 33 months and all have had the same issue. Quit blaming the phone VERIZON. Don't ask your customers to give up their phone numbers and change platforms, all because of your incompetence. I NEVER write reviews or go into any kind of forums, etc., but I've had it!! Customer Service ignores the issues. I didn't even know that any of the tickets were closed, until I called back with a ticket number, only to find out that the issue was unresolved and because of this, they had closed yet another ticket. To me, the fact they are making me return my Blackberry, just to try out another phone, is beyond comprehension. To top it all off, at the end of each of the conversations, the guy had the nerve to ask me if all of my needs were met, due to the issue. Lol! Yeah, they were all met! Why ask that question to someone you know that is completely ticked off at you????

Pepsio07 wrote:
I'm sorry, but when does swaping from a Blackberry Bold to an Droid Pro (certified pre-owned) qualify as an upgrade?
Secondly, I've had my phone number for over 7 years. It worked just fine for over 3 of those years. Why should I have to give up my phone number? It's not only a personal number, but a business number as well. I have more than worked with Verizon to figure out this problem. Done way more than my share and for anyone to say that I'm unwilling to work with them is beyond belief. I have marked every single call that has gone bad. I have turned off my phone for a period, to see if it was the network. I have switched Blackberry's numerious times. Why does everyone just jump to changing a phone number? Say I did this. What are they going to do with that phone number? It goes right back out there for someone else to have. That's what Verizon told me. If that's the case and the next person who picks it up has no problem, then it wasn't the phone, or me, or the number.
Oh, and Verizon has spent a lot of money trying to fix my problem?? Well, I've spent a ton of money myself, paying for a phone that doesn't work, time and energy switching from Blackberry to Blackberry, and not even mentioning the amount of time I've spent trying to figure out this problem, to no avail!
If something didn't work for 4 years I would be willing to try something else. Then again I don't run a business from a cell phone..

Terrible Transfer Experience - 10+ hours with bad customer service

I've been a Verizon Fios customer for 3 years. For the most part service has been good, though there were a few instances where I've lost internet and cable for no apparent reason for a few days here and there. However, my experience with Verizon Fios over the past few days has been a nightmare. I called Verizon a few weeks ago to tell them that I was moving from an apartment on the 5th floor of my building to an apartment on the 7th floor in the same building. Additonally, I wanted to sign a 2-year contract for phone, tv, and internet. This process went smoothily and my service to my old apartment was to be cut off on 8/10/2012 while the same day my new apartment went get the Triple-play deal on the same day (8/10/2012).
The day finally arrives and Verizon goes 1 for 2 by shutting off my old apartment service (at 6am no less) while not activating my new service. I was told that a servicemen was to be sent between 1pm-5pm. At 4:00pm I call Tech support to check on the status of my order, and they tell me that there are "engineering problems" in my building and there are not enough "ports" for my service, but that a technician is on his way; he's just running late. 6:30pm rolls in and still no contact from a technician or anyone. I call again, 45 minute wait, talk to another support person who tells me the techician is still coming; just running late. It's now 10pm and I call Tech support again. I get tossed around from department to department (Tech Support, Sales, Fiber-Optic installation) and finally I'm told that the "engineering problem" will be resolved in the morning 8/12/2012.
The next morning, 8/12/2012, 11am, no contact at all so I call Tech Support again, 35 minute wait. They now tell me that no technician will be coming out because there's a "serious engineering problem" and they try to schedule me for 8/16/2012. I say that's unacceptable, and that I need a technician out that day (8/12/2012). My customer support puts me on hold for 20 minutes, comes back on the phone, only to hang up on me. I stop trying to call Tech support, and head out of my building around 4pm and right in front of my building is a Fios technician. He says that he's there for another apartment! I ask him about the "serious engineering problems" they're having in my building. He has no idea what I'm talking about and when asked if he'd take a look at our apartments connection, he declines. So at this point, I know I've previously been lied to about my techinical issues and that they couldn't send out a technician until 8/16/2012.
Extremely frustrated, I call customer service tech support again, 45 minute wait, and I talk to Michele who tells me that my order is still pending (yea I figured that) but that it's in the system as only phone and TV, no internet! So it just keeps getting better! She fixes the order to reflect tv, phone, internet and and then connects me to Fios "elite" customer service, to reschedule my technician appointment, and to talk about compensation (first mention of this). I talk to Carolyn{edited for privacy} (SP?) at Elite customer service and she says she is talking to dispatch to get a technician out that day 8/12/2012. I get put on hold for 40 minutes and then Carolyn comes back on the phone to say that she'll give me a call back when a technician has been dispatched. I give her my cell number and say goodbye. Hours go by and no call back. I call back customer service, immediately ask for "elite" customer service. I get put in touch with Ms. C{edited for privacy}. I ask to be put in touch with Carolyn, but Ms. C{edited for privacy} has no idea who I'm talking about. I tell Ms. C{edited for privacy} my story (pretty angrily at this point). I request that she tell me the employee numbers of the people that have worked on my account the past couple of days so that I can make a formal complaint. Ms. C{edited for privacy} tells me my account has only been notated once (the 10pm call I made on 8/10/2012). Ms. C{edited for privacy} offers to reschedule my technican but offers first again 8/16/2012. I say no way, and then she offers me 8/12/2012. I accept reluctantly. I also inquire about the compensation Carolyn mentioned, and Ms. C{edited for privacy} says that she can't discuss that until installation is complete. Ms. C{edited for privacy} says she'll call me Monday (8/13/2012) to make sure installation went accordingly I ask Ms. C{edited for privacy} for a direct line of contact so I can call her. She gives me the number 443-436-3954. I ask her "Are you sure this is a direct line and I won't be on hold for 45 mintues". She says of course. Turns out this number is a voice mailbox number and doesn't put me in touch with anyone.
Sunday 8/13/2012 rolls around. Our techinican shows up on time (hallelujah!!). Lloyd, our technician, is the first Verizon Fios representative who's on top of his stuff. He quickly deduces that the "serious engineering problem" was simply that the people that lived in the apartment before us did not cancel their subscription. Therefore, they were taking up the "port" we needed for service. Lloyd does his job, and in under 2.5 hours. We have TV and internet, but no phone because Lloyd's technical support needs to do some things on their end.
So the tally at the end of this awful expereience:
1) 10+ hours of calling customer service, tech support, fiber optic installation, sales, and "elite" customer service.
2) Over 5 hours of wait time.
3) Spoke with 12-15 representatives with 3-4 different stories for my problem.
4) Complete failure of communication from Fios.
5) TV and internet installed 2 days late
6) Phone still uninstalled
7) Too many lies to count
I am debating if I should just switch at this point, but I'm not sure if Verizon will penalize me (like they haven't done enough already!) . Anyone know if there's a grace period at which to cancel without penalty? Also Moderators, can you please have someone from your "super duper elite" customer service call me cause this issue is still not resolves and I still need to file a formal complaint either with your corporate office or my state business bureau.
Exhausted,
Mike

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Series Primary overlaps object Service Call

hI SAP gurus,
i am trying to create new series in Document Numbering for 'Service Call' , it doesn't allow me to create Series Numbering and following Error is showing ...
Series Primary overlaps object Service Call
Does any one know how should i create a new Series for Service Call..?
i appreciate your help.
Thanks and Regards,
kaviprashu

hi,
ok i will quote this for you
Symptom
It is a legal requirement in Brazil that service calls are numbered.
Solution
To facilitate the legal requirement that users can trace and manage service calls efficiently, it is now possible to assign service calls to sequential series numbering. All marketing document numbering rules (search, overlapping numbers, manual series, and etc.) are also applied on service calls. The following fields and objects are added:
In the Document Numbering - Setup window, the service calls object is added.
To access the Document Numbering - Setup window, choose Administration -> System Initialization -> Document Numbering.
In the Series - Service Calls - Setup window, the 'Primary' series is added.
For new and upgraded companies, the application automatically creates the 'Primary' series for service calls.
In the Numbering Series - Setup window, the 'Primary' series is added.
In the Service Call window, the No. fields (selection of series and number) are added.
To access the Service Call window, choose Service -> Service Call.
In the Relate Series to Document - Setup window, the service calls object is added.
For the service reports (Service Calls, Service Calls by Queue, Response Time by Assigned to, Average Closure Time, Service Monitor, My Service Calls, My Open Service Calls and My overdue Service Calls, Service Contract document - subtab Service Calls and Customer Equipment Card - subtab Service Calls):
Call No. (label text) is changed to Call ID.
The Document No. field represents the new call no. field.
Series column is added to service reports.
The Check Document Numbering - Selection Criteria window also includes checking of the service calls sequence.
To access the Check Document Numbering - Selection Criteria window, choose Administration -> Utilities -> Check Document Numbering.
For new created service calls, no record will be written to History Change Log when you add service calls (the same as the system behavior in the marketing documents).
Only after the actual update on an already added service call, a history record will be added.
There is no change in the already existing Call ID field, the behavior of this field stays the same.
Other terms
service calls, series, numbering, B1, sequential
Header Data
Released on     15.08.2011 15:48:33
Release status     Released for Customer
Component     SBO-SER-SCL Service Call
Priority     Recommendations/additional info
Category     Advance development
References
This document is referenced by:
SAP Business One Notes
1606253           Overview Note for SAP Business One 8.81 patch 07
Validity
Software Component
Version
SAP BUSINESS ONE
8.81
regards,
Fidel

Customer "service" phone maze needs a complete redesign

A billing glitch with my prepaid account required me to talk to a real person to solve my problem. First I tried calling *611, but each attempt got me into a dead-end phone maze that only allowed for routine automated transactions. There was no option given for speaking to a customer service representative.. NOT ONE! None of the options allowed me to return to the main menu, either, so each dead end required that I hang up and start over.
Several times I also tried entering "0" for a live person as most other companies allow, only to get the following message: "We're sorry you're having difficulties. Goodbye [click]" What idiot thought that one up??? WHEN A CUSTOMER IS HAVING DIFFICULTIES YOU SHOULD NEVER NEVER NEVER EVER SAY GOODBYE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Unless your goal is to say goodbye to a customer forever! In fact, if I didn't have a fairly substantial prepaid balance to protect, that definitely would have been the end of my 12-year relationship with Verizon.
I also tried calling other numbers listed on the so-called "support" section of your website, which were accompanied by the words "We have Customer Service Representatives that can help with your account, plan and bill questions." That is a lie. These numbers directed me into the same dead-end phone maze described above with the same disastrous results.
I then called my local Verizon store, and on the first try I got sucked back into the same dead-end phone maze as before. I tried my local store a second time, selecting the "sales" option. That got me to a local person, but she couldn't deal with my problem. She gave me two other toll-free numbers to try. The first one sent me back into the same dead-end maze, while the second one was no longer in service.
In desperation, I joined this forum. In one thread I found the number to the "porting" department, which took me to a live person almost immediately. They in turn transferred me so a customer service rep who was able to solve my problem in five minutes. But my total time invested was closer to two hours. That is unacceptable!
Last year I had similar difficulties, but was finally able to connect with someone after about 30 minutes of trying. This time it took two hours, clearly indicating that Verizon customer service has gone from bad to horrific in less than 12 months.
So by this post I'm putting your company on notice. The next time I need help, if I don't get it on the first or second try, I will end my 12-year relationship with your company that very day. I will also post my experience on Facebook and every other public forum I can find. That's a promise. So fix your dysfunctional phone maze if your want to keep me as a customer.

Dear Readers,
Skype does not host a customer call-center facility. Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Here are a few extra notes to guide you along the way ...
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the web-form and click Submit, your information is relayed to Skype and you will receive a reply via e-mail unless you are transferred to start an instant message chat session with a Customer Service agent.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

How can I email customer service?

1. I have spent the last 1 1/2 hours trying to find an email address for Customer Service, is there one and how do I get to it?
2. I have noticed a number of calls to and from the "233" and "324" area codes, but when I look them up on an area code search site they don't seem to exist. How can I be charged for calls to a non-existent area code?
3. Also, my husband changed phone numbers mid July and I would like to see the calls from that number (removed) as well as from his current number (removed) on the same bill. Or at least be given a chance to view the charges on that number for the beginning of the billing period.
Anybody have answers to these three questions?
>> Personal information removed to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

I too had spent close to an hour today on hold with Verizon Wireless. I have been with them since they started. The service was first called Air Touch then it changed to Verizon. I was treated like crap at the company Burbank, CA store at the Media Center. I wanted to E-mail customer service about the issue and there is no E-mail address. I was unable to connect with someone live. What is up with this company. They have gone downhill very fast. They used to be very caring about their customers. I am due for an Iphone upgrade. I could had bought an Iphone 5s but waited for the Iphone 6 to come out. I went to the Burbank store and asked if there was any Iphone 6 or 6 plus 64g for sale and there was only a 128g available. I have no use for that much memory and did not want to spend the extra money to buy the phone. I also had a question about both phones and I wanted them to release the sample phones that were locked to the table so I could see which one would work for me. I wanted to see how each phone feels being operated by one hand and how the new phone would feel in my front pocket. That is where I keep my Iphone 4 phone. The store would not give me the time of day since they knew I was not buying that day. The Verizon store reminded me of a car dealership and I think many people know how frustrating it is to deal with a car sales person. I am thinking of leaving Verizon. Today was the last straw. The only problem is they have the best coverage across the United States and since they know that they could care about customer service.

Best Buy should be ashamed of their lack of customer service.

On Saturday, 7-26-14, I attempted to file a claim on a cell phone warranty. In store I was notified that the policy was inactive, yet a second phone that was attached to the account was all active. I researched the cause of this and found my credit card was cancelled due to my bank discovering possible fraud. My wife called customer service in May, and after dealing with rude representatives, she was able to get both phone insurance policies reinstated.
When I called customer service today, after being hung up on twice, I was told that the policies were reinstated, but my wife failed to update the credit card information. I thought the error was on our part. My wife was able to find another email from Best Buy, that proved she updated the information. Conveniently however, Best Buy supervisor Mark was unable to find this proof email, but could find the earlier email. I find this highly unlikely.
Mark did reluctantly reinstate the policy, and told me I would have to go back to store to follow through with the claim. I notified Mark that due to the incompetence of Best Buy, and their insistence that I was the one that failed to update my policy, I threw the paperweight of a phone away. He then told me that I was out of luck, but referred me back to the store.
I understand the concept of "passing the buck" back to the store because that allows him to get off the phone with me. He also told me that my bank was the problem, yet I find it odd that the second phone on the account was current on payments. He also could not explain why, if it was my bank's fault, that no email was sent. Best Buy was quick to send an email when my credit card was cancelled due to fraud protection, but not this time?
Best Buy customer service gives people the run around, fails to live up to their obligations, and loses certain emails that show the costumer is correct. Best Buy also refuses to make their mistakes right or to even admit mistake on their behalf. I was told by Mark that he is in charge of the Customer service call center, so I obviously will not receive a reasonable resolution to this problem.
Best Buy has the absolute worst costumer service that I have ever dealt with. I will never conduct business with Best Buy again and I'll encourage every person that I come in contact with to do the same.

Hello molonlabe-
I’ve been fortunate enough to not have to need service on my cell phones to this point (knock on wood), but if I ever do, I hope that my experience doesn’t match yours. It certainly sounds like it was frustrating.
Generally, if we are unable to collect payment on a monthly Geek Squad Protection plan three months in a row, we should be sending out an email to whichever address we have on file instructing you to contact us about this issue. I’m sorry that this did not happen.
Usually, the email letting your know that your credit card information has been updated in an automated system email and Mark would not have visibility to that, though he should have been able to see when your wife called in and had the plans reinstated. I will definitely be documenting this feedback for training opportunities.
If you no longer have the phone, we would be unable to assist you, however, if the plans have been reinstated, you may still end up being charged each month if you did not have Mark cancel the plan. If you did not cancel that plan, I would recommend contacting us at 1-888-237-8289 for assistance with cancelling this to avoid any future issues.
Thanks for connecting with us; I do hope that at some point in the future, you will allow us another opportunity to earn your business.
Bill|Senior Social Media Specialist | Best Buy® Corporate
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