Customer Service for Closing a Bundled Account

Let me start this post by saying that when my husband and I moved, we wanted to keep our Verizon bundled service. We were happy and had no reason to switch to another company. However, Verizon does not service the community that we moved to so we were forced to close our Verizon account when we moved and go with another service provider.
We moved December 10, 2011 and closed our account at that time. We did everything we were told to do, when we were told to do it. Since that time we have been receiving monthly statements from Verizon stating that they owe us $66.28. When we got the first statement, I called to make sure we had done everything we needed to do and they assured us that we had and that we would receive a check within 60 days. So, we waited. It is now July 6, 2012 and we are still getting statements from Verizon saying they owe us $66.28. After MANY phone calls from me to Verizon "Customer Service", I have determined that someone did not close out my account properly back in December and that is why we have not received our refund. I have been assured that there was nothing we could have done differently on our end...but I have received no apology from anyone for why this was not handled properly and in a timely manner.
To say that I am frustrated with Verizon is an understatement. Does no one there monitor closed accounts to make sure they are closed properly? Does no one there monitor money that is owed to customers? I'm pretty sure if the tables were turned and I owed Verizon money...they would be tacking on late fees every month. Well, guess what....I consider you at least 4 months late with the refund. Also, when I asked the finance person if there was anything they could do to go ahead and cut the check, since it's obvious what has happened, she said "no, it takes 60 days to go through the system". Sorry, that's not an acceptable response when you are the ones who messed up.
It really isn't about the money. It's the principal. Take responsibility and treat your customers the same way you expect to be treated.

Please visit the Verizon Residental forums for questons on the landline services. This thread will now be locked.
Thank you,
Verizon Moderator <>

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Apple has been rated #1 in customer service for a few years now.
With millions of iTunes customers, ther are bound to be some that have issues.
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problem I had with an unrecognized charge to my account.
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Thank you for visiting the HP Support Forums. I'm sorry but this is a peer-to-peer community of HP customers, and not a venue to contact HP directly. Most of the users here are consumers like yourself who are offering solutions because they like to help others, and any HP employees you see are here on their own capacity and not representing the company.
If you have additional or direct feedback for HP about their products or services, or questions about repair, you can use the link below for contact information.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
If you have other questions and concerns about using the forum, please feel free to send me a private message.
OrnahP
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Clicking the "Kudos Star" to the left is a great way to say thanks!
When your problem has been solved, accept the solution by clicking "Accept as Solution" to help other members in the future!
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Re: BT - Your customer service for the bereaved st...

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Hi RichardeRichard,
Welcome and thanks for posting!
I'm really sorry for the problems you're having with this. I completely understand the difficult circumstances at this moment in time and I'll be happy to help smooth everything out from here.
Click on my username and under the "about me" section you'll see the link to get in touch with us. If you could also include the link to this thread when you complete the form that would be great!
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BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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Customer Service for Closing a Bundled Account

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