Customer TIN and CST In PLD

Dear Members,
In PLD I want to include the customer TIN and CST No. In PLD i could not view the CRD7 Or DLN12 tables.Anyone could tell the varaible Name for the same.Please tell me the work around for this.
Jai
Edited by: JaiShankarRaman on Dec 12, 2009 8:19 AM
Edited by: JaiShankarRaman on Dec 12, 2009 8:20 AM

Dear Jai,
You have created 3 identical threads for your question. However, none of them is one the right forum. You would be better post one question on this forum:
Reporting and Printing
As for the duplicates, please close them and leave only one open.
Thanks,
Gordon

Similar Messages

VAT TIN and CST NO

Dear Frds,
Where do we maintian VAT TIN and CST NO for a comapny? if it is at plant level, then where do we maintian that in plant?
If Possible provide Table name and field names also
Thanks in Advance.

Go to J1ID, select "Excise Indicator for Plant" and maintain the CST and VAT numbers of that plant.
Table::::::::J_1IMOCOMP
Field names are
CST No.::::::J_1ICSTNO
VAT No.::::::J_1ILSTNO
PAN No:::::::J_1IPANNO
thanks
G. Lakshmipathi

Print TIN and CST Number of BPs

Hi,
In PLD when we select TIN no. of the BP (From CRD7 table fields TexId 01 And TaxId 11)then all records not show on the Print preview Show only Total .And remove the TIN number field from PLD then show all record.
WHY ?
Thanks

We also had the same problem. We followed this workaround:
Create UDF in the Marketing Documents and write a FMS to show the TIN No of the BP.
Now show the UDF in the PLD.

ECC No.,TIN No.,CST No. in PLD

Greetings ,
I want to show ECC No.,TIN No.,CST No. of a customer/vendor in a Report through PLD.In which table these information has stored?
Regards

Create a database field in PLD
and select
TIN No. - Table Name RDR12-Sales Order Tax Extension
Column Type -TaxId1
CST No.-Table Name RDR12-Sales Order Tax Extension
Column Type -TaxId11
ECC No.-Table Name CRD7-Fiscal IDs for BP Master Data
Column Type-ECCNo
Hope it will be helpful.
Jeyakanthan

How to display the customer VAT TIN number in the PLD

Hi All,
Can anybody tell me how to get the customer's VAT TIN number in the PLD.
Plz help me, i will reward u with max points.
Thanks,
Suresh Yerra

Hi Suresh Yerra,
Pls do this.this will surely help you.
Go to concerned PLD. eg: AR Invoice
draw one database field.In table field use alt + click in drop down
this will give u all the tables in the database.
Now u choose the AR Invoice tax extension table - choose tax id 11 for TIN and tax id 1 for CST
like this yu can get any tax information.check the tax info. is filled in the BP master data ( accounting tab-tax information)
Reward points if helpful
Rgds,
Suresh Kannan

Report for LST and CST no of the customer.

Hi
All
Is there any report available to know the LST and CST no of the customer.
Table name not required.
Thx.

Dear Dwarkesh,
I don't know, whether, there is any specific report or not;
But, you may check the same in to Transaction: J1ID
(Select "Customer excise Details" and Click View-icon). This will list out for all Customers.
Similarly, You may check for Vendors - "Vendor excise Details"
Best Regards,
Amit

Regarding Linking Customer Name in Purchase Order PLD

Dear Experts,
I need to show the Customer Name in Purchase Order PLD. Purchase Order's base document is Sales Order. Eventhough i mapped the sales order table and customer name in the Purchase PLD, the system is hanging and coming slowly like some 1234 blank pages.
How to show the same ?
Pl help, Thanks
Regards
Sundaram

Hi Sunrag......
If your PO is linked with SO. Then you can fetch customer name easily by FMS in PO.
From there you ca gte the Customer Name into your PLD and it wont hang also.....
Regards,
Rahul

Customer TIn Number to be printed in our invoice

Hello evertone,
I have a end user requirement of printiing the xustomer TIN number to be printed in our invoice....is it possible if we maintain the same in customer master data.
Thanks in advance

Hi,
we maintain the customer excise details in t.code J1ID. We have the PAN no. Just check whether we have TIN no. for customer also and in SAP what is the field name. Now are you using the standard ouput type for printing the invoice - RD00? If RD00 layout has the field for printing the TIN number, then if you maintain the TIN no. for customer then when you take the print out of your invoice the TIN of customer will be diaplayed.
If the TIN no. field is not there in the standard layout of the output type RD00, then ask your ABAPER to make the required changes in the standard layout and include the required field in the layout. Give the specifications to the ABAPER.
Reward points if solution helps.
Regards,
Allabaqsh G. Patil

Lst and cst

Hi Guru's,
tell me the LST and CST tax field name.
thanking yoy

Hi Sam,
CST - Central Sales Tax
LST - Local Sales Tax
Table - J_1IMOCUST (Customer Master Excise Additional Data)
Fields:
J_1ICSTNO - Central Sales Tax Number
J_1ILSTNO - Local Sales Tax Number
Regards,
Chandra Sekhar

Apple Customer Service and warranty exceptions

Hello all,
Whilst I love my Apple hardware and software, and have had many good experiences with them over the years, unfortunately I post today with a complaint about what I perceive to be poor customer service and product quality.
In late March/early April of 2006, I purchased a 1.83GHz MacBook Pro with great anticipation- Intel inside, Tiger OS, inbuilt webcam, and general awesomeness all round. I also purchased the 3 year AppleCare warranty, which was to be a godsend as during the following three years I would experience:
*The replacement of the battery under the original MacBook Pro battery exchange program
*The left fan on the unit dying in 2007
*The logic board itself dying in late Feb/Early March 2008, thus bricking my laptop
*Another battery replacement as the replacement for the original died before it (realistically) should have (Apple very nicely made an exception to the battery's 1 year technical warranty and replaced it for me).
Fair enough, it's a new unit and was bound to have some problems. Unfortunately, last week the logic board died AGAIN; a mere 18 months after it was replaced in 2008. The unit is out of AppleCare warranty by 5 months or so, but I was urged by forumites and friends to call Apple, who would surely make an exception for me and pay for the replacement part, given my service history with the laptop and Apple's reputation for excellent customer service.
Unfortunately, this has proved to not be the case. Calling customer service at Apple Australia I talked to Steven, who was firm to the point of rudeness when he stated that my laptop was out of warranty and Apple would cover nothing but the labour charges involved, as a "guesture of good will". When stretched, he offered me a $125 voucher if I wanted to purchase anything over $400 in the Apple store, and stressed he didn't have to do this but the company was attempting to provide good service to its customer.
Despite my argument that I forked out over $3000 for this laptop a mere three years ago and am now looking at over $1000 to repair something replaced only 18 months ago, his line was that Apple provided a warranty and that was simply that (apart from a month or two grace). Five months is apparently "far outside the warranty period".
I received no challenge to my assertion that after buying something which cost over $3000, it was reasonable for Apple to expect a consumer to pay an extra $1000 every year after the warranty finishes to replace a broken logic board. In truth, I find this near incomprehensible, considering one can buy the supposedly inferior build quality of a Dell, HP, Toshiba, etc and see it last not just beyond the warranty but another two or three years before it finally suffers something terminal.
While from a warranty perspective Apple are well and truly within their rights to refuse to pay for the part, at the end of the day I am left to pay $1000+ for a repair for something which may only last another 12 months, plus $3500+ for a new Macbook Pro with AppleCare if I want a replacement- minus of course the $125 they are offering.
I did some reading of the ACCC's website about my statutory rights and the Trade Practices act, and I note the following with interest:
*Statutory conditions (goods)*
The Trade Practices Act implies the following statutory conditions into consumer contracts:
* The goods must be of merchantable quality. That is, they must meet a basic level of quality and performance, taking into account their price and description. They also should be free from defects that were not obvious to you at the time of purchase.
* The goods must be fit for their purpose. That is, they should do what they are supposed to do and be suitable for any purpose that you might have made known to the supplier.
* The goods must match the description you were given or the sample you chose from. For example, any carpet laid must be the same quality and colour as the sample you chose from.
* You must receive clear title to the goods, including goods bought at auction. In other words, you can expect to own the goods outright and any restriction on ownership should be explained to you beforehand.
While I don't particularly want to make a big deal of things, I hardly see $3000+ for three years use and $1000 each year thereafter to be merchantible quality or fit-for-purpose! This is supposed to be a high end laptop with excellent build quality, and yet I've a secondhand iBook that has been chugging for longer without issue than this machine!
I told Steven from Customer Service that his offer didn't satisfy me in the slightest, and still put me in an awkward position with regards to repair and repurchase. He simply wouldn't budge, and refused to see things from my point of view (which another operator, Anu, was able to do and thus produce a much better response from myself). I have since asked to speak to his manager which- after initial resistance- I have been able to secure a future callback from. I have no idea how well discussions with he/she will go.
What I'd like to hear from you guys and girls is your experience with similar situations, and whether you think I've a leg to stand on with regards my replacement request or the ACCC stuff above. Again, I love my Apple products but I hardly think asking them to replace the part while I pay for labour is a big ask, given the service history and my desire to continue buying and using their products.
Love to hear your points of view on this one; thanks for taking the time to read it!
Cheers,
Dave.

Dear meacod
I have live the same, except that I Cure my MBP before it goes to die.
A lot of older participants here just talk about Aplle care, which seem the automatic thing in front of a lack of real good quality on Apple products .
But I think we pay the price, and my second hand MBP was much more expensive than a brand new PC with more ram, more Hard disk, and even a blue ray...
I don't know your mbp history, but that's sure that we are not equal, in world, with Apple customer support. France is not so great, I don't know for your country.
The only thing I think is that Apple should take care of us, as we have some unacceptable issues, for An Apple Product...
Since 1996, when Apple was almost dead, saved by Bill Gates investment !!! , I have every year promote it, and it was not easy, but I have bring to Apple between 3 to 10 customers each year..
since One year, I have stop that, because I don't believe anymore in Apple product's superiority .
Oh, yes, on the paper, it's better, the system is really good. But the overall experiment can be so bad that I don't want to loose friends, or customers...
I don't say it's always bad : I just say that it CAN BE SO BAD and that Apple DON'T take care of that...
so, for your computer, open it, check it a lot, may be it's too late, but for instance, you talked about a fan, I have solved that case just by putting oil on the fan's axe...
good luck

Free Goods Import Process with Customs, Freight, and Other Taxes.

hi,
I have to import free goods but have to pay for Customs, Freight, and other Taxes.
1. If I tick Free Goods Indicator in PO Line Item, Condition Tab at line item disappears. It will not to calculate other conditions at Header level also. - So I cant execute this option.
2. If i take price of material and insert Condition Type: R001:Discount/Quantity with material price/qty, then it gives Error Message - "Price Must be greater than 0".
So, Is there any way through which I can procure Free Goods and can maintain conditions for Customs, Freight, and other Taxes in Purchase Order.
Please help me in this regard.
- Jignesh

Hi,
1) Create an import PO in ME21N with material price and all custom duty conditions (as you normally create). no need to put free tick indicator.
2) Process MIRO for goods and delivery costs simultaneously.
3) Maintain zero amount for goods item and actual values for the duties (Ensure selection of goods item including delivery cost items)
4) Save the LIV document
5) Check PO item history got updated with IR-L and DCIn. (IR-L will updated with zero amount)
6) Do MIGO w.r.t. IR document number.
7) GR FI document will get updated with the non-set off duty values only.
Regards
Rajesh

Diff b/w "Customer exits" and "User-exit"

Hi,
What is the difference b/w customer exits and user-exit and also please explain me what are the various types of customer and user-exits.
Thanks in advance.
Ramana

Hi,
Types of Exits
There are several different types of customer exits. Each of these exits acts as hooks where you can attach or "hang" your own add-ons.
Menu Exits
Menu exits add items to the pulldown menus in standard SAP applications. You can use these menu items to call up your own screens or to trigger entire add-on applications.
SAP creates menu exits by defining special menu items in the Menu Painter. These special entries have function codes that begin with "+" (a plus sign). You specify the menu items text when activating the item in an add-on project.
Screen Exits
Screen exits add fields to screens in R/3 applications. SAP creates screen exits by placing special subscreen areas on a standard R/3 screen and calling a customer subscreen from the standard screens flow logic.
Function Module Exits
Function module exits add functions to R/3 applications. Function module exits play a role in both menu and screen exits. When you add a new menu item to a standard pulldown menu, you use a function module exit to define the actions that should take place once your menu is activated. Function module exits also control the data flow between standard programs and screen exit fields.
SAP application developers create function module exits by writing calls to customer functions into the source code of standard R/3 programs. These calls have the following syntax: CALL CUSTOMER-FUNCTION 001.
<b>User exits:</b>
https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/com.sap.km.cm.docs/library/abap/abap-code-samples/userexits%20in%20a%20transaction.doc
In order to find out the user exits for any tcode,
1. get the developement class of the tcode from SE93.
2. Now goto transaction SMOD and press F4,
3. give in the Deve class in the dev class and Press ENTER
this will show u the exits for any tcode.
or execute this report
http://www.erpgenie.com/sap/abap/code/abap26.htm
which gives the list of exits for a tcode
http://help.sap.com/saphelp_nw04/helpdata/en/bf/ec079f5db911d295ae0000e82de14a/frameset.htm
For information on Exits, check these links
http://www.sap-img.com/abap/a-short-tutorial-on-user-exits.htm
http://www.sapgenie.com/abap/code/abap26.htm
http://www.sap-img.com/abap/what-is-user-exits.htm
http://wiki.ittoolbox.com/index.php/HOWTO:Implement_a_screen_exit_to_a_standard_SAP_transaction
http://www.easymarketplace.de/userexit.php
http://www.sap-img.com/abap/a-short-tutorial-on-user-exits.htm
http://www.sappoint.com/abap/userexit.pdfUser-Exit
http://www.sap-img.com/abap/a-short-tutorial-on-user-exits.htm
http://www.ficoexpertonline.com/downloads/User%20ExitsWPedit.doc
http://www.easymarketplace.de/userexit.php
http://help.sap.com/saphelp_nw04/helpdata/en/c8/1975cc43b111d1896f0000e8322d00/content.htm
Check out these links too...
http://www.sap-img.com/abap/a-short-tutorial-on-user-exits.htm
http://www.sapgenie.com/abap/code/abap26.htm
http://www.sap-img.com/abap/what-is-user-exits.htm
http://wiki.ittoolbox.com/index.php/HOWTO:Implement_a_screen_exit_to_a_standard_SAP_transaction
http://www.easymarketplace.de/userexit.php
http://www.sap-img.com/abap/a-short-tutorial-on-user-exits.htm
http://www.sappoint.com/abap/userexit.pdfUser-Exit
http://www.planetsap.com/userexit_main_page.htm
http://wiki.ittoolbox.com/index.php/HOWTO:Implement_a_screen_exit_to_a_standard_SAP_transaction
USER EXITS
https://forums.sdn.sap.com/click.jspa?searchID=672084&messageID=312792
https://forums.sdn.sap.com/click.jspa?searchID=672084&messageID=1320078
https://forums.sdn.sap.com/click.jspa?searchID=672084&messageID=2669896
****Reward points if helpful.
All the best

Problems with Customer Service AND unexplained charges!

I've been with Verizon for I-don't-know-how-many years, and through the years you are bound to have a few problems here and there but some of the problems are just ridiculous! It's also the same reocurring problem!!!!!!!!!!!!!!!! I was with Alltel first, before it was bought out by Verizon. The years I was with Alltel, I didn't have near as many problems. It seems EVERY time I do the smallest change or something to my phone or bill, I get a ridiculous amount of charges that I was NOT aware of, nor told about... EVEN IF I ask "So this isn't going to change my bill, or there will not be any unexpected/unexplained charges that I don't know about?"... BUT not matter how many times I ask... and NO matter how many times I am told "no"... there always is. For example.... last year, I updated and signed a new 2 year contract and purchased the first Driod. Before, my 30 day warranty was up, I was having problems with my Driod, and decided to send it in and get a new one. Before I did this.. I called customer service to make sure there would be no interuption in my bill, and there wouldn't be any unexpect charges, and there would be no difference in anything. I was told there was not, and once I recieved my new phone, just send it in and nothing would be changed. Of course, when I get my bill.. I see I was charged $500 for the new phone. It was explained to me that my credit card was reimbursed (which I never check that card, because I never used it expect to purchase the phone) and that I was recharged for the new phone, since it was a new phone. So I had to fork out the $500 (on top of my bill) and then wait months to get the $100 rebate card. Months after that, I "assumed liablity of my line" because I was on a plan with my family. I decided to have my own line, so I "assumed liability." I was not told that when I did that, I "renewed" my contract date. So I just added 6 more months to my 2 year contract. Was NOT told about that! Then again...... I was recently having problems with my Driod (the screen went black and would not come back on.) I had to turn on an OLD motorola razor, so I would not be without a phone for two days while I was waiting on my phone to come in. As soon as my phone came in, I had my Droid turned back on. I recieved my bill recently, and my bill was $200 over what it normally should be.... so I called in... apparently, when I had my phone replaced, they dropped off my data package and when I recieved my replacement driod, they never put it back on. So I was being charged for alllll my data usage... again I was NOT told about this. I wasn't even aware that they had dropped off my data package, and when/where did they get the authority to do that??? These are just a FEW of the problems that I have had.................................
Does anyone have these reoccuring problems!?

I understand that my bill can be viewed online, and I do view it fairly regularly, so if there are any unexplained charges, I can call Verizon asap. The problem does not come from me not understanding my bill, but from customer service. I have been with Verizon for a very long time, and it is a continuing problem. Where did Verizon get the 'OK' to drop my data package off my plan? Who authorized that?
After calling Verizon and trying to find out the problem, the gentleman told me that when I activated on old phone while I was waiting on my new Droid to arrive, my data package was dropped off and I "should" have been told about that. When I reactiviated my new Droid, I "should" have called and had them restart my data package. I was not aware that when you activate an old phone that data plan is taken off your plan. In all my years of having cell phones, I never make two years with one phone. I have always, at one point, had to turn on an old phone, and my data package has NEVER changed. Why would I have my data package dropped and why would I have to call Verizon to have it restarted. I would never know to do that unless I was TOLD that my data packaged HAD to be re-added when I recieved my new phone, but I was never told of that.
All of that is beside the point, the point is, Verizon was never given the authorization to change my plan. Never. My bill was taken care of and readjusted, and I am thankful for that. It does not change the fact it is always a hassle with Verizon Customer Service and I am always the one having to PROVE that I am not at fault, or that I was NEVER told of certian things. EVERY TIME I HAVE CALLED CUSTOMER SERVICE, I AM TOLD "I'M SORRY, THEY SHOULD HAVE TOLD YOU THAT."
"they should" does not help my bill with the extra armount of charges.

WORST CUSTOMER SERVICE AND CLIENT SUPPORT OF ANY COMPUTER COMPANY EVER

i bought the new thinkpad and recd the end of dec 2012. I recoomended it to many in my company and am sorry they all started buying them. We all got the ultra book think pads. My was core 17-quite expensive/4333 SERIES. I bought iT with the warranty. NOTE- WHEN YOU BUY THE THINK PAD - YOU NEED THE EXTRA WARANTY NO ONE TELLS YOU ABOUT -PRO WARRANTY.THE WARANTY YOU GET FOR 3 YEARS IS BOGUS.
i USED MY THINK PAD LIGHTLY AND ALWAYS TOOK GOOD CARE OF IT. I PREPARED FOR 6 MONTHS A PROJECT AND HAD IT SAVED TO MY HARD DRIVE BUT NO COPIES. THE MACHINE WENT COMPLETELY DEAD. I PANICKED AS THE INFO WAS NEEDED FOR A MAJOR PRESENTATION I AM MAKING NEXT WEEK.
i CALLED LENOVA IMMEDIATELY AND THEY FGAVE ME 5 PHONE NUMBERS SO I CAN BRING IT IN AND HAVE IT SERVICED. IT WAS UNDER WARANTY UNTIL 2015.
ALL 5 PLACES THEY GAVE DO NOT FIX THE COMPUTERS. I CALLED LENOVO BACK BECAUSE THEY COULD NOT EVEN FIND A DEALER THAT COULD FIX THE MACHINE. I SENT IT TO THEM ON THE 25TH. ON THE 27TH I USED MY CASE NUMBER AND FOUND IT WAS IN REPAIR. I CALLED ON THE 27,28,29,30,1,2,3, I SPOKE TO EVERY DEPARTEMT AND COLLECTIVELY SPENT 30 HOURS OF TIME(YES I WAS HING UP ON, SENT TO WORNG DPARTMENTS, PLACED ON HOLD FOREVER) TRYING TO TRACK MY COMPUTER AND THE PROBLEM. EVERY PERSON SAYS "I AM SORRY, I UNDERSTAND , ETC. THEY DO NOT. I NEEDED TO EITHER RETRIEVE THE INFO FROM THE HARDRIVE OR HAVE IT REPAIRED BEFORE I LEAVE FOR EUROPE IN 2 DAYS FOR A POWER POINT PRESENTATON THAT TOOK 6 MONTHS TO PREPARE AND NO BACK UP. FINALLY I WAS TOLD THE ADAPTER PORT WAS BROKEN AND THE COMPUTER BOARD BURNT OUT AND TO GIVE THEM 950.00 TO FIX A COMPUTER I DID NOT DROP, TAMPER WITH OR BREAK. i USED THE POWER CORD THEY GAVE ME AND CANNOT UNDERSTAND HOW THEY CAN CHARGE ME FOR A COMPUTER THAT IS NEW-WITHOUT A SCRATCH AND UNDER THE WARRANTY THEY SOLD ME. WHY DID I BUY A WARRRANTY?. SHAME ON IBM AND LENOVO. 950.00 . SHAME ON YOU OVER AND OVER.
I SPOKE TO EVERY DEPARTMENT AND THEY KNOW NOTHING EXCEPT HOW TO TRANSFER ME FROM ONE DEPARTMENT TO ANOTHER DEPT. ONE MAN TOLD ME THE COMPUTER IS UNDER WARRANTY AND HE WOULD HAVE IT FIXED AND THEN TRANSFERED ME TO A MANAGER TO REVIEW ALL HE CONFIRMED. . AGAIN I WAS SENT TO TECH SUPPORT AND THEN SALES AND THEN WARRANTY AND BACK AGAIN. THERE IS NO MANAGER, JUST PEOPLE THAT PASS THE BUCK AROUND WITHOUT RESPONSIBILITY. i WROTE EACH PERSONS NAME DOWN -AND THE LIST IS LONG. i DID SPEAK TO THE WARRANTY DEPT AND I WAS TOLD I COULD NOT GET THE RIGHT WARRANTY AS THE MACHINE IS MORE THAN 90 DAYS OLD AND NOW IN REPAIR. . LENOVO KNOWS ONE THING- CHARGE THE CUSTOMER AND THEY DO NOT CARE ABOUT WHAT THEY DID WRONG OR THAT THE MACHOINE I RECIEVED WAS FAUTLY. I AM TO BLAME AND HELD HOSTAGE FOR 950.00. I FINALLY SPOKE TO A WOMAN WHO SAID SHE WOULD SEND MY CASE TO A MANAGER TO ESCALTE. SHE WAS CONDESCENDING AND HORRIBLE. I EXPLAINED THE PROBLEM AND TIMING AND SHE IS SORRY AND SHE UNDERSTANDS- BUT I DO NOT THINK ANYONE UNDERSTANDS THE WORDS THEY ARE SPEWING. IF THEY UNDERSTOOD- WHY IS IT GOING TO TAKE 3-5 MORE DAYS TO GET THE CASE TO ESCALATE.I WILL LEAVE ON A TRIP WITHOUT MY WORK AND ONE OF THESE DAYS -SOMEONE TILL WAKE UP AND JUST START THE WHOLE PROCESS OVER AND ASK ME THE PROBLEM AND DEMAND THE 950.00. WAKE UP IBM AND LENOVO AND KNOW I WILL DO ANYTHING I CAN TO DISCOURAGE MY COMPANIES AND ANYONE I AM ASSOCIATED WITH TO NOT CONSIDER IBM PRODUCTS.YOUR CUSTOMER CARE IS HORRIBLE. YOUR SYSTEMS AND TRAINING OF PERSONAL IS TERRIBLE. i WANT MY COMPUTER BACK, FIXED AND NO CHARGE AND ACCEPTED AS IT WAS UNDER THE WARRANTY I BOUGHT. iF THERE IS AN EXTRA PRO THNKPAD WARRANTY I NEED TO BUY- I AM MORE THAN HAPPY TO DO SO. i AM POSTING THIS BLOG ON ALL MY COMPANIES WEBSITES INCLUDING FACEBOOK, TWITTER ,LINKED IN -GLOBALLY. PERHAPS I WILL DO SOME GOOD IN WARNING ANYONE THAT WAS THINKING OF IBM PRODUCTS TO NOT BUY THEM

Dave,
Sorry to hear about your troubles - I can only imagine your frustration and the time crunch.
The best approach is to ask that your case be escalated to customer relations - this will usually take 24-48 hours and it sounds like that may be already in the works. Customer relations should be able to work with service and depending on the circumstances have the system repaired under your exisiting standard warranty terms.
A standard or extended warranty should be enough in most instances - the accidental damage upgrade is really to cover drops, spills, physically broken parts - cracked LCDs, hinges, etc. These types of damages are often rulled as "customer induced" and not covered under normal warranty which results in a billable ammount quoted for the repair.
Service applies their best judgement on these, but we recognize that circumstances can vary and so there is an escalation and review process to make sure we can intercede and help customers as appropriate given the particulars of the case.
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

Worst customer support and website in the world!

I have had bad service from businesses here and there, but Verizon home phone service (which I am forced to use in this location) has amazingly bad customer support and a website from hell!
Any tips or tricks how to get any human at Verizon to respond about a phone line that has been dead for days?...

Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

Customer TIN and CST In PLD

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