Customizing OBIEE with product name

Hi All,
I need to show a product name where 'Business Intelligence' is seen next to the Oracle Banner. I have updated productmessages.xml to include the changed name '<?xml version="1.0" encoding="utf-8"?>
<WebMessageTables xmlns:sawr="com.siebel.analytics.web/response/v1" xmlns:sawm="com.siebel.analytics.web/message/v1" sawm:systemMessages="false">
<WebMessageTable system="Custom Messages">
<WebMessage name="kmsgHeaderBIBrandName">
<TEXT>Customised Text</TEXT>
</WebMessage>
</WebMessageTable>
</WebMessageTables> ' as follows. This changes the name only in the login page and 'Business Intelligence' still shows up when I log in and go to the dashboards page. How do I change this?
Thanks a ton!

This change got it working in one env. So marking it as answered.

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    Dear Samir,
    Thank you for emailing Nokia Careline.
    With regards to your enquiry, kindly be informed that your case is still under investigation and a resolution is expected shortly. Rest assured, your case has not gone forgotten and we will revert as soon as a resolution is achieved.
    Should you require any further assistance, please do not hesitate to contact the Nokia Careline and speak to any of our Customer Service Executives on 19876, between the hours of 9am and 8pm (local time), Saturdays to Thursdays. For online assistance, please visit ‘ASK Nokia’ at our website www.nokia.com.
    Register with Nokia Connections and you will receive a bimonthly fun newsletter about the latest products and events. Click below to register.
    http://mea.nokia.com/A4211102
    Kind regards,
    Nokia Careline
    Nokia Middle East & Africa
    [THREAD ID:2-48X8FP]
    -----Original Message-----
    From: @yahoo.com
    Sent: 20/03/2008 06:12:29
    To:
    Subject: complian is done
    Dear ,
    48hrs passed and nothing happen no one come back tome
    with any feedback frpm complain department actualy its
    72hrs my case no. 2-262950130 for nokia n76.
    that's the maximum respect you show to you customer's?
    am asked lot's to call me or your manager to call me
    samir or the resposible to this
    department call me and nothing happen.
    Dear Samir,
    Thank you for emailing Nokia Careline.
    Thanks you for your cooperation, I do appreciate that
    and I did a
    complain for you and here is the Service Requisite
    for you complain:
    2-262950130. our complain department will come back
    to you within maximum 48
    Hours.
    Should you require any further assistance, please do
    not hesitate to
    contact the Nokia Careline and speak to any of our
    Customer Service
    Executives on 19876, between the hours of 9am and 8pm
    (local time),
    Saturdays to Thursdays. For online assistance, please
    visit
    http://www.nokia.com/mea/contactus.
    Register with Nokia Connections and you will receive a
    bimonthly fun
    newsletter about the latest products and events.
    Click below to register.
    http://www.nokia.com/mea/nokiaconnections
    Kind regards,
    Nokia Careline
    Nokia Middle East & Africa
    [THREAD ID:2-48X8FP]
    -----Original Message-----
    From: @yahoo.com
    Sent: 16/03/2008 23:46:13
    To:
    Subject: Advice about your complian
    Dear ,
    this 2nd time i send this information in 3 weeks :
    Nokia N76:
    1. Job Order Number./1526584 & 1537749
    2. Authorized Service Center./Raya
    3. your full name and your phone number./Samir Maher
    Khalil-
    4. issues./1. Camera with very bad Quality &
    resultion. 2.Voice incoming calls&outgoing calls. 3.
    Material of the mobile its very very bad & not safty
    for humane being for use it.. 4. Its restart suddenly
    wizout any reason manytimes on daily basis .
    5.Software not helpful at all very completcated & have
    errors cant be able to download any new proudcts.
    6.low or NO at all performence battery there no
    battery u can say so empty every 12hrs maybe less
    maybe more deping. 7.Handfree with errors in the
    cable. 8.sms date not accurate with local time .
    9.high price with no need 3650 LE in 25/05/2007.
    my mobile after this date sent to Raya to fix it
    twice everytime not less than week with very bad
    customer service attuide which bad experince for
    customer nokia(could u plz visit any of them as
    mystery shopper)let's feel as customer,after all they
    changed for me the battery & handfree & sent my mobile
    again for the same problem's till now suffring from
    this mobile while my job at Mobinil which means
    Egyptian mobile opertator,i think now u got it how
    much my mobile important in my life & my work.please i
    need a help from Nokia i have been esclated from 3
    weeks and till now u didnt solve anything 4 me or even
    give me any helpful feedback.waiting ur feedback plz
    offer me solve for every problem from those and
    clairfy with details in ur email ok.
    5. faulty.
    6. Serial Number./
    7. Date of purchase./ 25-05-2007
    8. Date of send to repair./1st. time : 16/06/2007 &
    2nd. time: 19/06/2007
    9. Person name that you did contact with./sure can't
    remmber but i contact with Raya- Mesadak shop manager.
    ****Case no. : 2-258561699
    ***I will wait call from you
    Thanks
    Samir
    Mpderator note: personal information removed. It is unwise to publish personal contact information and unique serial numbers on the internet.
    Message Edited by michaels on 20-Sep-2008 03:25 PM

    The issue of firmware on operator-variant models is a common sore point on these boards.
    Unfortunately, Nokia's hands are tied. The operators have to approve new versions of the software before they can be applied to any phone sold to them by Nokia as their own variant.
    You will probably find that the operators' customer service staff are trained only to give advice on network services, if you want answers on issues other than that you need to locate the operator's head office and pester them. If you are a contract customer, that address should appear on your bill.

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