Dead phone & intermitent broadband

On Thursday night, we received a phone call, and noticed that the line was very noisy. Shortly after, our phone rang once and then stopped. After that, there was no longer any ringtone when we picked up the phone. Early Friday morning, the phone ran once again, and a quick check revealled we had the ringtone back. Five minutes later, the same one ring, and the line is dead again. And it's been dead ever since.
We have tried a corded phone in all sockets, and a cordless phone in all sockets, and it's always the same problem.
Oddly, our broadband still works, but it is much slower than usual, and is intermitent as well.
An online BT line check claims the fault is with our equipment, and not the network, though given the tests we've done I can't see how it can be our equipment.
We haven't changed any of the sockets, cables or anything like that, and have been with BT at this house for 9+ years, so nothing has changed at all.
Does anyone have any suggestions? The BT website says we can have an engineer come out, but will be charged if it's not their equipment at fault, and while I can't see how it can be our equipment and therefore must be BT's equipment, I'd really rather not be charged for a call out!

Sorry a little confused here? Im a little confused as to whether you're referring to a NTE5 master, or have you got an exterior NTE5 socket?
On this picture which part of the plate is the wire connected to?
Does your master look like this? I presume it does
Regards Edd
Check your Line
BT Speedtester

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  • Ongoing phone and broadband problems

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    Solved!
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    have you tried connecting you phone to the test socket this will eliminate any internal wiring and give a direct connection to the exchange 
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    Hi JokerDurdan,
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    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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  • Phone and Broadband Drops out at same times every ...

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    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Phone and Broadband drops out at exactly the same ...

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    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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  • No phone or broadband for one month and no fix in ...

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    Hi jplongw,
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