Defective panels?

I bought a refurb MBP 2.16 about a month ago and from the moment I got it the screen was having problems (the whole left side would go dark) I didn't send it in right away because the problem didn't happen when the brightness was at 100%. Well that got me through last week and I finally had to send the machine in for repair.
I'd been holding off because I am in the middle of several large projects and really couldn't be without a computer. I have also noticed that there are many posts here and other forums regarding display problems with the MBPs. People are complaining about the inverter buzz or they are having similar problems like I had. Many people also reported the repairs were taking longer than normal due to Apple being out of parts.
Is it my imagination or does it seem that there may have been (may be) an issue with the displays on these machines failing? My machine had issues from the moment I turned it on so I am not sure how it passed QA plus the repair center always being out of stock on parts for it. Apple needs to tighten up their QA and beat on their display vendor to stop sending them bad panels.

No doubt other Mac owners will contribute their opinions, but I'd like to set a bit of perspective for you. These forums are intended for people to come here and post their problems, so by nature what you're going to see will indeed be problems. The many thousands of MBP owners who are having no troubles have little reason to post to a technical support bulletin board, so just reading here will give you a skewed perspective on the issues. Quoting another regular contributor to the Discussions, "Trying to judge Macs by this forum is like trying to judge the health of a community by looking at the hospital ER".
The inverter whine was indeed a problem with an early batch of systems, and Apple has, from reports, corrected that in the manufacturing and will repair any system that exhibits the problem. As to the panel going dark, I haven't seen that reported as a chronic problem, so my guess is that you just happened to get one that went bad.

Similar Messages

Led panel flickering - noticable in low brightness and white backgrounds

Hello I have an HP Pavilion x2 10 and it has a very annoying problem. The screen is randomly flickering especiall when set to a low bringhtness setting. Pages with white backgrounds are more noticable but still the screen flickers a lot. Tried to disable Intel HD grapfics power saving but still the issue is there.
any ideas?
It flickers both docked and undocked and on power or AC ... sometimes it stops for 30-40 seconds but after a while it starts to flicker again.
Anbybody else with this issue?
Ivo
This question was solved.
View Solution.

Sounds like a defective panel then, get it replaced.

How Can Customer Service Go From Great to Poor Like This?

Not sure of the correct sub-forum to post this in so I decided to post my experience here.
I purchased a 55 inch Vizio TV off of BestBuy.com after my old TV blew a fuse and died back on January 11th and it scheduled for delivery on the 17th. Mainly because my work schedule conflicts with the 7am-7pm delivery times that Best Buy offers and they could guarnantee that it would be delivered by 8am on a weekday.
I received an automated call around 8pm on ther 16th letting me know that my delivery was scheduled for the 17th sometime between 4pm and 7pm. The delivery drivers called me twice on the 17th, the first time was around noon, informing me that they would be at my apartment sometime between 6pm and 7pm. And again at 6:30pm letting me know they were 5 minutes away and would be there shortly. The delivery drivers showed, dropped off my new TV, took away my old one, and since it was extremely cold outside, I let the TV sit before hooking it up so that it could get to room temperature.
All in all, I was satisfied with the experience. No issues whatsever, the delivery drivers were nice and once I had hooked the TV up it was great. I loved the new TV.
Then a little over a month later on February 24th, a very large section of the TV (about 1/6th) of the screen, was all of the sudden darker then the rest of the TV. It wasn't completely blacked out, but the entire top left hand side of the screen was darker, in an almost perfect rectangluar shape, going from the left hand side to the middle of the screen and about 1/3rd of the way down. Almost like for that section the brightness level was set a lot lower then the rest of the TV.
So I went into my local Best Buy, Store #295 on Morse Rd in Ohio, to ask them what the proper procedure was to get it fixed/replaced since I only had it for a little over a month and had purchased a 2 year protection plan on it. Since it was a 55 inch TV, I was given a number to call and told to talk with a Geek Squad Agent to schedule an appointment for someone to come out and look at it. I called the number and scheduled an appointment for that Saturday (do to work my schedule) for someone to take a look at it.
Again, the people I talked to in Customer Service were nice and helpful in this situation. And the Geek Squad Agent himself, Alex that came out to my apartment on February 28th was excellent and helpful. Said it was a defective panel and since Vizio doesn't make replacement panels, it would have to be exchanged. Though apparently that day, the number he was trying to call in to get an exchange confirmation for was screwed up and apparently all calls being made into Best Buy (i'm not sure if he was calling the main headquarters or not) were all being re-routed to Consumer Relations regardless of what phone option he chose, and if he tried to get transferred it would get transferred back to Consumer Relations. So he had to wait till later hoping the phone system got fixed to get me a confirmation. It was around noon that he was at my apartment it wasn't until about 6pm that I call back and an e-mail from Alex giving me my exchange confirmation number. I know that the phone issue wasn't his fault, but he was very apologetic about the situation.
He told me take the confirmation into any Best Buy and they would get me squared away with a new TV and schedule its delivery and pick-up the defective TV. Unfortunately, I was no longer at home and was about 2 hours away with family for the rest of the weekend. So on March 2nd, I went into my local Best Buy again, talked with Ebony and the Customer Service desk, who was helpful and polite. I gave her the exchange number, she got me all set up with a delivery date for March 7th (cause I couldn't be there at any point during the week) and I was on my way.
Up to this point, even though I've had issues with the product I've purchased, everyone I've spoken with in regards to getting it fixed/replaced has been extremely polite and helpful. And then it all goes wrong apparently.
Now, unlike when I first purchased the TV, I received no confirmations for my delivery. I didn't get any e-mail confirmations, no automated call the night before, and no calls from any delivery drivers the day of the delivery. So since I had heard nothing, I called my local Best Buy to see why I hadn't heard anything yet. It was around 3pm when I first called, it took 10 minutes for someone to answer the phone after going through the automated prompts, the person I talked to, whose name I can't remember took my info from my receipt and told me that he is showing me in the system as having being scheduled a delivery for the 7th and that my TV should be on the delivery truck. I asked him why I hadn't heard anything, he said he didn't know, that's all the information his system was showing him and to get more detailed info he would have to call the delivery company. Which to me means that its not Best Buy who is delivering the TV but a 3rd party company. He asked me if he should call them, but he didn't know how long it would take to get a hold of someone, but assured me that the delivery was on the truck and would be coming today.
Thinking back I should have asked him to call, but I told him as long as you're telling me that you are verifying that its coming today thats fine, I was just concernced since I hadn't heard anything or gotten any confirmations except what was on my receipt. He said according to his system my delivery would be there today.
Well, 8pm came around and I still hadn't had anyone show up, nor I had I received any calls. So I called back, talked to someone else, who then told me had to research it and call me back. 8:40pm I get a call back and am told that they have no idea what happened or why I didn't get my delivery today, but because its so late now they can't get a hold of anyone and would have to wait until tomorrow. And that if I didn't hear from them by noon to give them a call. So no one knows whats going on, their system gives them limited info, and no can answer my questions as to what happened.
So today at 11:30am I get a call from Best Buy to tell me that the situation has been fixed and they've scheduled a new delivery date for the 14th. And that they still have no idea what happened in regards to the delivery not showing up yesterday. To me this in unacceptable, I still have no info as to what happened and no one can tell me what happened, a new delivery date was made without asking me first and it was made for another week from now. Why couldn't if be delivered today? And all this person could tell me, was that the Back Office Manager fixed the problem and I have new delivery date according to the note he had.
Taking out my anger on an employee is pointless so I don't do it. I'm angry, but I also know that the people i'm talking to an on the phone aren't directly responsible. They were just handed the call or told to make a call. But something, somewhere got screwed up and the only response I get is the delivery has been rescheduled. If I had known that this would have have happened, I would have rented a U-Haul truck and brought the defective TV back and picked the new TV up myself. The whole reason I had it delivered was because I can't fit a TV this size in my car without causing damage to it or my car.
Just how did I go from getting helpful employees with answers, to a bunch of people who don't know what's going on and can only say i'm sorry?

Hello kschleper,
Discovering that your brand new TV is quite working as it should would be incredibly disappointing, so I’m glad to hear we were able to offer you an exchange when repairing it wasn’t a viable option underneath your Geek Squad Protection plan. It’s regrettable that the exchange delivery appointment didn’t go as smoothly as your first though, and I’m sorry for any frustration this may have caused.
As you may be aware, you should have received a call from us either the night before or early morning of your appointment date. Upon review of your account information using the information you provided when registering for the forum, I noticed that we never had you scheduled for March 7th despite your receipt indicating otherwise. This could explain why our agents were unsure as to why your delivery appointment wasn’t on our schedule. I truly apologize for the oversight.
Please know though I see that your new appointment is scheduled for March 14th, and I’ll be keeping an eye on it to ensure everything progresses as it should from here. If you have any further questions or concerns in the meantime, please feel free to let me know. I’ll be glad to help.
Best wishes,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Support - or lack of it

So, I'm a new iMac user - in fact this is probably the first time I have ever used something from Apple since I used a Lisa many years ago.
I received by 28" iMac towards the end of November. I used it for two days and then had to leave on a business trip. I came back yesterday and realised that there was a strange glow from the LCD panel at the bottom of the screen. I thought, OK, a defective panel - it happens - I'll just call support and get it fixed.
Wow, what a strange and frustrating experience. I was asked by the support rep to run some disk utilities and repair permissions (***?). I was then asked to unplug everything and press the power key (was this to get rid of static?).
Suprise, suprise, it didn't make any difference and he then said I would have to return this to an authorised repair centre to get it fixed.
So, the object of my posting is to ask what alternatives do I have. I looked on the support pages within this site and there is no e-mail address I can use to contact someone to explain why I feel Apple is not ready to enter the corporate computing world.
Does anyone have any advice for me? I am located in Madrid (just north of it) and this was a company purchase.
Many thanks in advance,
Emmet
Message was edited by: Host

Good morning Emmet,
Just to correct you on your On-Site interpretation...
This comprehensive plan includes expert telephone technical support, global repair coverage, onsite repairs for desktop computers(1)
If you read a bit further down...
1. Onsite service is not available in all locations. Please see the Terms & Conditions for details.
Which delving into the Terms and conditions for your Region...
(ii) Onsite service is available for many desktop computers if the location of the Covered
Equipment is within 50 miles/80 kilometers radius of an Apple authorized onsite service
provider located in a country listed in section 7(d). Apple will dispatch a service technician to
the location of the Covered Equipment. Service will be performed at the location, or the service
technician will transport the Covered Equipment to an Apple Authorized Service Provider or
Apple repair service location for repair. If the Covered Equipment is repaired at an Apple
Authorized Service Provider or Apple repair service location, Apple will arrange for
transportation of the Covered Equipment to your location following service. If the service
technician is not granted access to the Covered Equipment at the appointed time, any further
onsite visits may be subject to an additional charge.
(iii) Direct mail-in service is available for most Covered Equipment. If Apple determines that your
Covered Equipment is eligible for mail-in service, Apple will send you prepaid shipping labels
(and if you no longer have the original packaging, Apple may send you packaging material) and
you will ship the Covered Equipment to Apple’s repair service location in accordance with its
instructions. Once service is complete, the Apple repair service location will return the Covered
Equipment to you. Apple will pay for shipping to and from your location if all instructions are
followed.
So in short, Apple doesn't promise on-site service at any time unless you meet a very specific set of conditions, make sure you read the fine print!
Please also keep in mind this ONLY applies to AppleCare customers, those who have the extended warranty program, as the on-site mentions all come from the AppleCare pages and guides.
Hope this helps! 
David

Satellite P855-105 - 3D is not working

Problem with a brandnew Satelite P855-105 with the glasses Free 3D Display:
Brandnew unit - Factory installed. Even playing of one of the 3 3D Videos preloaded from Toshiba does not workt. The Toshiba Player start's but it displays 2 pictures side by side (same on all 3 Videos) Pressing the 3D button help's for 1 secound - ! Secound the picture is correct and then it falls back to even for samll pictures!
Beside this, Playing of any 3D DVD does not work - it plays always in 2D or in th econfiguration of 2 Pictures side by side... (I'm useing th epreloaded Toshiba Blue Ray disk player).
3D Function is correctly enabled in the Nvidia driver. Insatllation is still ex factory.
Need help to use the 3D function.
Thanks!

Check that you're using the latest OS version released (upto-date OS) and make sure your Blu-Ray drive has the correct f/w... every once in awhile a piece of hardware slips through the cracks and doesn't get its required f/w update to handle new features... if all is well software wise and all version/rev. No's jive, you may have a problem in either
A; The Blu-Ray Optics and or Encoder/Decoder are bad and the drive is scrap,
or
B; The Display's 3D Optics sensor and or the Display Panel itself are scrap...theres no fixing a defective panel and its not a cost effective solution for anyone to change the panel short of warantee.
or
C; The graphics adapter is scrap, some are interchangeable and socketed, some are not, depends on the hardware matrix and rev. of your mainboard.
Connect your PC to a 3D-TV with the HDMI output and see if the machine outputs 3D to the outboard display... this will help diagnose the problem and remove suspect devices from question. If it outputs 3D, your panel is bad, if it doesn't, your panel is good, and now you need to start walking backward through the hardware to see where the problem one lies.
**Dont forget, windoze is great at fukking up software FAST, your problem might be a stupid little registry keying issue.
Unfortunatley you're dealing with a problem that has potentially thousands of causes, none necessarily liked to another. it could be simply a software conflict in the machine brought on by a user installed driver or software suite that just won't work properly with another in the system.

White backgrounds OS5

Hi again
Since updating to OS5, when i click my BB icon to bring up my full icon menu the backgroud on the phone turns bright white which im not keen on and is straining my eyes, how do i go about changing this? i have my own theme added which used to have a black backgroud?
Cheers
Matt

Sounds like a defective panel then, get it replaced.

LENOVO S300 LAPTOP LCD PANEL MANUFACTURING DEFECT ISSUE-REQUEST FOR DOA AS LAPTOP IS JUST 6 DAYS OLD

Dear Lenovo service team,
This is to inform you that I have purchased a Lenovo laptop from Kolkata dealer called Balaji solutions ltd.Bill no E02PSI120xxxxx Date of purchase is 27/02/2013 @ 7.30 pm Model no Lenovo s300,Sr no: xxxxxxxx.
As it is a dos machine windows was not installed there after purchasing the laptop i have installed the software on 2.03.2013and i saw that a line wave is coming on my LCD screen.and i have called to customercare @ 180030029929 and one of your executive has told me that it is a issue of software not of the laptop,he suggest me to install the software once again .then i have installed the software once again but the same problem was there after that on 5/03/2012 i go to the dealer and told my problem and they said they cant change the laptop and suggested me to go to service centre today i go to service centre at DIGITAL CARE PVT LTD. and one of the engineer named Mr t has checked the laptop and told me" it is a problem of LCD panel and it is a manufacturing defect".The LCD have to change . The problem is a manufacturing defect then why should i repair it????.The laptop is just 6 days old and why i would take a repaired one?? Either you people replace the laptop from your end or make it a DOA that i can change it from dealer end or suggest the dealer to replace it. i have spend 30,700 rs for a new one and if it comes a manufacturing defect then you people are liable to replace it out.
Request you please solve this issue as soon as possible. I will not repair it as it has a manufacturing defect it if will use it for 6-7 month i will think to repair but i will not take a repair one as it is just 6 days old and it is a manufacturing fault.
Please reply soon for this issue or suggest the dealer to replace or make it a DOA from your end.
CASE ID: 42706xxxxx
SR.NO OF LENOVO S300: xxxxxxxx
DATE OF PURCHASE: 27/2/2013
BILL NO: E02PSI120xxxxx
DEALERS NAME: BALAJI SOLUTIONS LTD
Regards,
Sudipta kar
Moderator Note; s/n and information which should not be posted openly edited for member's own protection

Can you take a photo of the damage? Once before I saw an LCD that arrived truly internally cracked. The ink was in a perfect circle, writing off any user fault.
In the worst case situation, it might be worthwhile to call Lenovo and purchase a new screen. If you purchase one through them, you can get warranty support for the new screen. I realize that is a terrible alternative, as you should not have to invest more money, but it is the cheapest route to get a functioning LCD.
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Tap that kudos button if I helped ^^
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Brand new T530 issues. (Defective FHD panel/dead pixels)

Just received my T530 yesterday, and honestly I've got to say it's a great machine, but I have noticed a couple of minor problems with it, along with a factory defect.
1. The battery is too loose.
2. The keyboard has no caps lock indicator, yet the mute button has its own indicator (can't complain there)
I bought the FHD screen, which is absolutely exceptional, except for the fact that it has about 4 DEAD pixels on the middle right..
Also I bought this unit brand new on eBay, but my warranty status says it has expired before it ever started. What's up with that?
One final thing, when I opened up the box, the power adaptor, was in its own little compartment, unprotected, though it works fine, but is a little scratched, not sure if that's Lenovo's fault, or if the seller accidentally removed packing material when including the recepit/invoice.
Looks like I'll have to send this unit in, I assume Lenovo's warranty covers factory defects with the screen?
Thanks.

I ended up getting a full refund, and now I am ordering directly from Lenovo.
Thanks everyone!

X60: mechanical display panel open lock clip is little bit defective - I need tips ...

Hi all.
This is my first post. My name is Ciro and I live in Italy. I've purchased a beautiful used Thinkpad X60 in a local flea market and I am really thrilled about this tablet/pad/laptop. Now I would like to restore some small things. The fisrt one is the display panel open/lock clip ... look my video:
http://youtu.be/WZwAOABwNmc
What can I do to improve or solve this problem? ...or where can I find a spare part ?
Thanks a lot
Ciro
Solved!
Go to Solution.

You bet,
Here's your Hardware Maintenance Manual . Page 92 shows it. You only have to take off the bezel to change it out.
Dave
T430u, x301, x200T, x61T, x61, x32, x41T, x40, U160, ThinkPad Tablet 1838-22R, Z500 touch, Yoga Tab 2 Windows 8.1, Yoga Tablet 3 Pro
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Defective t440s and the worst customer support I've ever received

2 months ago I purchased a t440s that arrived defective. Notably, the screen was the upgraded FHD IPS panel. My unit came with the LG model, which is notorious for being defective. The screen had bad viewing angles (its main selling point...), about 1.5 inches of light bleed along the bottom, and significant yellow tinting outside of a medium-sized circle in the middle of the screen. Additionally, the trackpad was too far left in its housing and would ocassionally *get stuck beneath the case* and ALWAYS scrape against it.
After waiting 3 weeks for my laptop to arrive, I requested a repair after owning it for 2 days and sent in my laptop-- at the end of September. I didn't receive any updates on the status of my repair until several days ago. I was unable to answer the call and the voicemail Lenovo left only said that my repair was pending. After attempting to contact support myself and being placed on hold for absurd lengths of time, I gave up.
Earlier today I received another call. The rep told me that my laptop wouldn't be able to BEGIN being repaired until November 24th, at the very least. This is due to a backorder on replacement screens. I'm assuming that's because they're having to replace more than just a few.
The rep offered to have my laptop swapped with a new unit, yet I'll have to speak with another person who won't be calling me until "sometime next week" to actually have this done.
The girl I spoke with to initially request my repair was very kind and knowledgeable. Everything following that has been unacceptable at best.
I purchased from Lenovo after being told by numerous peers that their quality was legendary across the board. I don't think I'll ever purchase another Lenovo product in my life and I will definitely try to dissuade anyone from making the same mistake I did.
You suck, Lenovo. You really **bleep**ed me here.

I gotta say that when I was dealing with customers services I thought they were fantastic, and this was back in June. Now my player has sadly broken again...ugh...twice in a year...which is making me consider just buying something else, I know all mp3 players are reportedly like this, but its just not right... ...and I'm pretty sure Creative just have a big warehouse of faulty Zen's which they put all the faulty ones in when they get returned, and then they just pick up another one and send it out to you. I also find it ridiculous that there is no telephone support for everyone...which would solve alot of problems... I sent Customer Support an e-mail, so when should I hear back? My Zen doesn't charge properly, and for the past couple of days any time i turn it on it just freezes...Message Edited by Kid-Eternity on 2-0-200608:23 AM
Message Edited by Kid-Eternity on 2-0-200608:26 AM

WRT1900ac: Defects, Issues and Other

This is follow up on the issues, I had with WRT1900ac, in case others stumble over them as well.
Setup:
+-----+----(R) Internet - via Cable-modem 30Mb/5Mb
|Fire |----(O) Internet Spur – to switch (here for completeness)
| wall|----(G) Protected wired network – to switch
|-----+----(B) Protected wireless network
+-----+----(I) Internet Port – connected to FW(G) via switch
|WRT |----(S) Switch 10/100/1000 ports – connected to FW(B)
| 1900|----(2) 2.4GHz wireless
+-----+----(5) 5.0Ghz wireless
+-----+
| RPi |----(R) Internet – '11n via WRT(2)
| FW |----(G) Protected wired network (Private) – to switch
+-----+
+-----+----(2) '11n – connected WRT(2) – Also default router
|Desk | \- Vnet0 for vmware Vms
| Top |----(E) Ethernet – connected to RPi(G) via switch
+-----+ \- Vnet2 for vmware VMs
Other wireless devices set to use WRT(2)
4 phones
3 tablets
3 media players
4 desktops/laptop/netbooks
DHCP Servers and the subnets they control:
FW(G) x.x.13.0/24
FW(B) x.x.23.0/24
RPi(G) x.x.0.0/24
Tests:
1) Disconnecting FW(B) from WRT(S) and WRT1900ac is DHCP server. All traffic is then passed through WRT(I) to FW(G) and finally to Internet. Gateway via DHCP is point to WRT(S,2,5)
2) FW(B) us connected to WRT(S) and WRT1900ac DHCP server is turned off. All traffic is then passed thought FW(B) and finally to Internet. Gateway via DHCP is pointing to FW(B)
Defects:
1) Cannot connect between wireless channels even though they are on the same subnet. A device connected to WRT(5) cannot ping nor connect to service on WRT(2). This prevents a device on WRT(5) form using a printer on WRT(2). Similarity, a media device on WRT(5) cannot access a media server on WRT(2).
WRT (S) (2) (5)
(S) OK OK OK
(2) OK OK __
(5) OK __ OK
Workaround is using two wireless routers. One handling 2.4 traffic and the other 5.0 traffic, internet connect routers together via a switch port.
2) Connectivity → Local network → Router Details is not editing IP address telling you are duplicating another address on the subnet. Instead it acts like it made the change you asked, then changes it to a random IP address in 10.0.0.0/24 network. If WRT1900ac is the DHCP server, then this change is not too bad, since it changes the DHCP Ips also to this new subnet and DNS server in the WRT1900ac hands out the correct new information. You are left thinking all is OK, but it is not what you set out to do.
If you are changing this IP and Turning off DHCP server same time (they are on the same panel), then the action will basically leave you with an unreachable WRT1900ac. It will forward traffic between wired and wireless, but you are unable to connect to it to make any changes. From a user veiw, the WRT1900ac “console” is gone. You have to do a hard factory reset to gain access again.
Work around be very careful.
Suggested solution would be for the WRT1900ac to valid the address the user has requested to change to. Like DHCP server validates the address there is with-in the subnet of WRT1900ac own IP.
Further since this function of checking and change IP is part of base system, if the IP is changed, then the DHCP server should be corrected and re-enabled as well. This would allow the user regain access to the WRT1900ac and correct the error with a full factory reset.
Lastly an error panel should display once the user signs into the WRT1900ac, telling what the router did to make it work again. Further assisting the user is making correct entries.
3) WRT1900ac (via looking at Network Map) incorrectly identifies if a device is connected via wired or wireless, leading to bad return routes.
In Test1, when WRT1900ac was controlling the DHCP. When a vm was started on the Desktop use Vnet0 that bridged network via WRT(2), the VM would get an IP and would show up on the Network Map. But the connection Icon shows up as wired and not via 2.4 wireless. After a few moments (less than min) all tested (one at time, Linux, BSD, and WindowsXP) lost the connection though Network Map showed them as if the MAC manufacturer ID (the first three hex pairs) were used to determine the route in WRT1900ac. When I switched the from Vnet0 to Vnet2 (private network with Rpi acting as the DHCP server and wireless bridge) all got connections and were able to work correctly (as expected).
In Test2, did not have an issue with this vm bridge function. Though Network Map does not display hosts. Yes, I turned on all View Device and Connection Types.
There was one strange thing did happen though, when WindowsXP was connecting, Network Map changed the Linux Desktop Host Name to WindowsXP name as all capitals. The WindowsXP host did still appear all lowercase with an icon wired. WindowsXP worked longer than the others, as if this “cross wiring” help WRT1900ac understand the route better.
4) When force to do factory reset, WRT1900ac does reset the hardware password to that on the router, instead assigns a random password. It does for default correctly for wireless WPA2. By not defaulting back to to the known hardware password, the user is forced to go through the simplified configuration including connecting WRT(I) to an Internet connection.
Issues:
1) Connectivity → Local Network once you click on this tab, you cannot click on any of the other tabs without getting “Save changes” panel. The choice there are Cancel, Yes and No. Only Cancel works. Then you have to Cancel from prior to page to actually get out.
2) Network Map failing to correctly identify devices. Showing devices with incorrect hostnames or descriptions. Examples:
a) Win8.1pro on wireless has an icon of printer.
b) Linux box with vm of WindowsXP and Plex Web Server loaded, is showing with the XP machine host name and Manufacturer of Plex
c) iPad showing up a general network device, where an iPhone shows up as phone. The both have the same release of iOS.
d) Windows phones and display as network with a host name of “Network Device”.
e) Epson wireless printers, only 1 out of 3 display with host name.
f) “Roku Streaming Player” is the same name of each Roku on the network, not the one that displays on iPhone or wireless or on the player itself.
Suggested solutions include:
a) Try using SMTP to get device information.
b) Looking up the device name via DNS then DHCP to show what other equipment calls it.
c) Showing the IP address for a host name instead of a nondescript “Network Device”
Other:
1) Only a single MAC address. WRT1900ac uses a single MAC address. This address is used for both internal [WRT(S,2,5)] and external [WRT(I)]. This maybe OK under connecting the WRT1900ac directly to Internet, but causes routing issues when both are connected to same internal hardware, since the ARP will have to routes to same “equipment”. This found when determining why WRT190ac was changing its IP address from assigned.
Workaround is to go to Connectivity → Internet Settings → MAC Address Clone and enable it and makeup a MAC address for WRT1900ac. I used added 1 to my WRT1900ac MAC.
2) Simplified setup does not allow setting 5.0GHz CCSID. It will copy 2.4GHz ot add _5GHz on to it, but not to name it, this thrid option would be a great help.
3) Connectivity → Local Network → DHCP Server setup allows for 3 DNS, bBut this list is not sent to cleints. Instead DHCP server sends the IP of WRT1900ac. This is by design, since Linksys wants the “linksyssmartwifi.com” to resolve to 192.168.1.1, or what you set as WRT1900ac to under Router Details on the same page.
It would be better if those fields where moved from DHCP Setup, to at less the otherside of the panel so the user does not assume that these DNS will be informed to clients.
4) External Storage not only allows access to mounted usb drive, but access to /sda including subdirectories of .tmp and cache, which in turn gives access to client.data, db.info, tsbyebye, twonky.log, twonymedia-config.html and twonkymeida-locations-6.db.
5) There is no effective method to block or tuen off the WRT1900ac from talking to Linksys Command and Control (for my router it was 50.18.198.232 port 5222), on the Internet except disconnecting WRT(I) wire. Even if blocked in the firewall, the WRT1900ac keeps pounding the firewall, to get access to the Internet, at rate up to 1Mbps.
Yes, this means I have disabled the ability of WRT1900ac from auto-updating, but I also blocked the risk of someone gaining access to my router via Linksys Command and Control. If you log-in via your email address and password, even if you “connected” directly in to the router (say 192.168.1.1), this traffic sent/validated though Linksys Command and Control (ie: a request leaves your router and sent over the Internet to Linksys CnC, then sent back). The iPhone app again, goes through Linksys CnC, and with it ALL setting on the router, including passwords, SSID, open ports and device list with IP. In the end, the router is not under your direct control or ownership, but that of Linksys and their ability to protect your information on their Amazon cloud server.
Miscellaneous:
1) The download EULA for the software update for this device is 117 pages long, with a two step acceptance. The warranty is 135 pages long.
2) Calling Linksys Support Line custom for WRT1900ac, and after working with the person of almost 1.5hrs, found out the person had no clue what an IP was or how to configure normal static IP. When requesting the next level for support, “They will call you back in 24 to 72 hours.” After hanging up and starting again, found the next person equally unable to answer simple direct questions, asked for a manager. She suggested that this call was really about Quality, then said “they will call you back in 2 to 5 days, after receiving the a support ticket.”
In closing:
Support for WRT1900ac is either massively back-logged with problems or so understaffed that there is no hope to get anything really fixed. OpenWRT, at my last view, is still in testing phase and Linksys will not warrant any damage or problems that arise out it use. So my only real option is return this equipment, since there is no likely fix any of the issues above. Long term Linksys needs to work on its quality controls, and stop burning up goodwill that brand name had carried.

See if wireless isolation is enabled.
When logged into your WRT1900AC using local access replace the end of the browser URL with:
/dynamic/advanced-wireless.html
Please remember to Kudo those that help you.
Linksys
Communities Technical Support

New problem with display on Macbook Pro retina (Samsung panel)

Hello All,
I am a very new people on your forum but a few weeks ago i bought a new macbook pro retina with samsung panel.
I haven't ghosting effect on my macbook but i have a new and really bad problem.
I try to found a some information on Russians forums but nobody can help me with it.
I can see an artifacts in the form of flashing pixels on all display.
It occurs in 20-30 minutes after the start of work.
Today i try to test it on game Dirt 2 and i can see defects after 2 minutes after start. So i think it can be reason with Geforce 650 but when i back to desktop and use HD 4000 i still see a problem.
This is best seen on a black screen with high backlight.
When i try to connect TV via HDMI i can't see any problem in my TV.
So i really don't know what could be the reason.
I attached the video with issue to video hosting
http://vimple.ru/579f880e8b7045e09f8fc5bc097c5e2b
Also i have a many software problem like Crashing safari and iTunes. It can be a few times per day.
I really disappointed with my new Macbook.
I haven't any problem with old 2009 Macbook pro with Snow Leopard but Mountain Lion is not working well.

Option 1
Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Choose to Rebuild iPhoto Library Database from automatic backup.
If that fails:
Option 2
Download iPhoto Library Manager and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one. .
Regards
TD

Why does Auto Tone button in Quick Develop panel fail with Win 7 platform?

I have been a user of Photoshop since the inception of Photoshop CS. I recently purchased a subscription to Photoshop CC, which comes with Photoshop Lightroom 5.
I have never used Lightroom, so I purchased the Kindle version of Adobe Photoshop Lightroom 5, CLASSROOM IN A BOOK. I have this eBook installed on the same Windows 7 PC that I have Photoshop CC and Lightroom 5 installed on.
I ran into a problem in a section of the first chapter titled “Using Quick Develop in the Library module.” This section, in part, instructs how to quickly improve the color tonal balance of an image.
After selecting the required image from the sample images for this lesson, I found the histogram in my Lightroom 5 Loupe view to be the same as the lesson’s photo illustration for this original image. As described in the lesson, the photo did not have a balanced tonal distribution.
I followed the lesson’s instruction: “4. In the Quick Develop panel, watch the tone distribution curve shift in the Histogram panel as you click the Auto Tone button. Although the automatic adjustment hasn’t done a perfect job with this particular photo, there is substantial improvement; a lot of image detail has been recovered from the overexposed hair and face and there is more depth in the mid-tones. The contrast, however, remains unimpressive, and the darker areas still look flat.” (See Adobe Creative Team [2013-08-06]. Adobe Photoshop Lightroom 5: Classroom in a Book [Kindle Locations 1024-1026]. Pearson Education. Kindle Edition.)
This is where I ran into a problem. After clicking on the Auto Tone Button in the Quick Develop panel, my results were completely different than what was described and shown in the Histogram displayed in the lesson. Instead, in my Lightroom 5, clicking the Lightroom Auto Tone button has increased the exposure, making it even more over exposed than the original image! Therefore continuing to follow the instructions in the lesson was a waste of time, since my Auto Tone results were so totally out of sync from that of the lesson.
This disturbed me, so I decided to open the same sample image in Photoshop CC, Camera RAW 8.2. Camera RAW provides an Auto Button which improves exposure and color tonal balance to an image. The results were exactly the same as the Auto Tone functionality in the Quick Develop panel in Lightroom 5. I couldn't understand why the lesson instructor's results were so positive and mine were so disastrous. Then it hit me! I discovered that the lesson writer of this Adobe Classroom in a Book was using Lightroom 5 on a MAC computer. I could tell by looking at his lesson images. Just to be sure, I tried this lesson scenario on a different PC with Win 7, Photoshop CC and Lightroom 5. I got the same failed results.
I’ve heard from other professionals that Photoshop and Lightroom software only work properly on Apple computers. I’ve always thought that this was a myth, but have infrequently experienced a good result using the Auto button feature in Photoshop Camera Raw on a Windows PC platform, so I don’t use it often.
What really has me frustrated is the fact that Adobe no longer has a direct way to report software defects to their tech support or process improvement teams. Their online bug reporting process is woefully inadequate. I've tried twice to create a support ticket on the Adobe site, only to have my case withdrawn mysteriously. I've tried their online chat, telephone support, and sent emails with image attachments to the address provided by their agent on the telephone. My email goes unanswered and my open cases somehow get closed.
Any ideas on how to get this issue addressed by Adobe are sincerely appreciated.

Adobe tries to improve the Auto Tone function from time-to-time. I used to completely underexpose an image that had a few bright spots such as car headlights turned on in an otherwise properly exposed image. This is probably what you’re seeing, LR now guessing brighter more of the time, and it might change, again, in a future version so don’t be too concerned.
As others have said, Auto Tone works on some images and not on others, and Adobe can only try to make it work better on more images by changing how it works on all images. For the lesson example, the author purposely used an image that was improved with auto-tone that LR did at the time of authorship. You will never have a picture exactly like the lesson’s example, either, so it’s not that important if the lesson is 100% accurate for future versions of LR, just that the general idea that some pictures are improved in certain ways by Auto Tone will still be applicable, and you’ll need to learn, by trial and error, what to do when Auto Tone doesn’t work well or the image needs further adjustment. That is the important lesson, what to do with your own pictures.
You can reset a particular slider after a bad Auto Tone by double clicking on that slider. The Exposure slider is the one I reset most often.
You can also LR set the Auto Tone value for just one slider by holding down the Shift key and double clicking on that one slider. I do this a lot for the Blacks slider to set the black point, without messing up everything else.

HP Split 13-m008tu x2 Multiple Defects(worst HP Service)

Hello HP Officials,
I have purchased
HP Split 13-m008tu x2 on 7th Nov'13
Product No. E6F70PA,
Serial No. [Personal Information Removed]
From day one I am facing multiple issues with the Notebook.
DEFECT OBSERVATION :
Whenever I use my Logitech MK220 Wireless Keyboard and Mouse then system gets hanged up & pointer of the mouse starts dangling but when I remove the battery of keyboard or the mouse then only one device works fine at a time i.e either the mouse or keyboard but simultaneously both doesnt work while checked on other notebooks same device work fine.
After few days I used dell wireless keyboard&mouse & found the same issue.But I ignored this issue this for future assuming minor one.
Second issue I observed when I started using datacard for internet,after the use of datacard for 2-3 or sometime 4-6 hrs,sim card fails to detect network even it stops detecting in mobiles thereafter.This way I have almost replaced 6-7 simcards after failure which according to retailer,simcards are getting shortcircuited.Assuming myself that retailer is wrong & problem might be with my datacard or simcard , I tried from other datacards also but resulted into same failure problem.
Thirdly the major & most irritating issue happened with me is files after opening from flashdrives or external harddisks,It gets automatically closed after few minutes or an hour,it can be frequently observed when you open & close the screen panel of the notebook,drive gets rebooted.I had this severe problem when I was showing presentation in a meeting in front of senior officials & PPT file got closed so many times during presentation.
All these have really frustrated me bcoz this newly brought notebook has so many issue.I had real faith on HP from so many past years and whole my family uses HP notebook & it has been always been my 1st preference so I recommended them to buy HP products.This is the reason I have bought this costly notebook IN PLACE OF APPLE MACBOOK but today I really feel repent on my decision.
I have tried onsite customer service but never got response & any visit.Finally when I went to delhi for official work & spared my time to get it checked from HP authorised service centre "JABIL Center,JASOLA DISTRICT CENTRE,JASOLA NEW DELHI 110025.
I told them these issues very clearly & shown them the demo also of external drive or flash drive getting rebooted.I was not having keyboard & mouse with me so told them to check them with theirs.
I submitted notebook on 9th Jan & since I was suppose to leave the city on 13th & told them that will take it back on 12th sat. evening.
Finally when I went there after getting call from them to take the notebook back as issue has been resolved but to my surprise nothing was resolved.They just updated the BIOS.Again I shown them the rebooting issue in front of the technician & he was like surprised & never known about this issue.It was so unsatisfying experience again & ended up by wasting my whole time.They ended up saying that comeagain to delhi & we will get you resolved from this issue & also they make us understand like we are illiterate on use of notebooks & their issue.
I dont understand whether HP professionals require this much huge time to diagnose issue even after detail description & demo of the problem in front.
After Repair from HP Service Centre :
Now sometimes even small movement or walk, the notebook reboots the docking station.
Audio Jack not working properly.
Some Keys of keyboard appears hard to press & rest as earlier.
Already its too tough for me to spare my time from notebook as I have to work on it contineously. I dont know how much time you people will take it to resolve but this time unless & untill this whole newly purchased & defected notebook is replaced with newone I am not going to take it back from technician & I will reach to those person who will really get it finally replaced.
Looking Forward to listen from HP Officials & awaiting for positive intiative which will lead to customer satisfaction as per HP's quality pledge.
Please request you for DOA of this notebook.
Thanks & Regards
Dip Ranjan

Hi @dipRanjan ,
I have sent an escalation for review and check your inbox when a HP employee will contact you.
Best,
Russ
I worked for HP.

Defect in glass on 24" aluminum iMac

There is a small defect in the middle of the glass of my iMac's screen. At first I thought it was dust or something on the inside. It turned out to be a divot on the inside.
My main question is, when I bring my iMac to the Apple store, will it be as simple as them replacing the glass right there, or do they not have the equipment and need to ship it off. Its incredibly simple to take off. All you need is a suction cup.
Thanks for your help.

It depends on when you bought it. If you're still within the 14 day period, they'll probably just replace the whole computer. After 14 days, they'll replace the glass panel, but I doubt they'd have it in stock. They'd probably have to order it.

Defective panels?

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