Deleted Items recovery in Outlook question

I recently implemented a policy to users deleted items boxes via Exchange Server 2007. I applied this policy to just a few users to test it out and all appears to working well. The policy is set to delete any items that hit the deleted items
folder and sit there for seven days. My question is in regards to the deleted items recovery feature in Outlook. Does the policy I created in Exchange overwrite the server deleted item retention of 30 days? So, being that I currently have
the Exchange Server deleted item retention set at 30 days when I click on my deleted items box in Outlook and then on the Recover Deleted Items option under tools I should see 30 days of deleted emails right? When I do this I only see two emails though...
Can someone help clear this up for me please? Thanks - Abacus

Hi,
What’s the version of Outlook?
Deleted item retention must be configured on the server. Otherwise, there will be no deleted items
stored in the dumpster available for recovery. By default, the DumpsterAlwaysOn
registry key is set to 1 in Outlook 2007, so all folders are enabled for deleted item recovery. By default, all folders are recoverable on the Exchange server.
In Outlook 2003 and earlier versions, only the
Deleted Items folder is enabled for recovery by default. All folders are recoverable, however, you must enable the ability to see the items in the dumpster. You must use the DumpsterAlwaysOn
registry key to recover hard-deleted items, which are those items that were deleted while holding down the SHIFT key and that were never moved to the
Deleted Items folder.
More information:
How to Recover a Deleted Item
Recover deleted items

Similar Messages

How does the EDB handle deleted items and why am I only able to recover some and not all previously deleted emails?

Hello,
I have been unable to locate information regarding how the EDB handles deleted files. I am able to recover deleted emails from the EDB; however, there are numerous emails that I know have been deleted, that were not recovered during the recovery process.
Is this because the EDB dumps deleted emails once it reaches a certain amount of entries? Or is it more likely the deleted items are corrupted and thus not recoverable? Thank you for your time and I look forward to your responses. The
product in question is Microsoft Exchange Server 2007.

Great information from the other posters and one other possible explanation is if the users did a HARD DELETE. More information on this below
Pre-Exchange 2010 Dumpster 1.0 worked as follows;
1. When a user does a normal delete of an item via Outlook or OWA it gets sent to your deleted items folder
2. If the user then empties deleted items folder those items are then marked with the ptagDeletedOnFlag attribute which in essence hides them from the view of the user
3. At this point the user can use the Recover Deleted Items function in Outlook to recover those items as long as the items were NOT purged using the Recover Deleted Items option OR the items have not passed still the deleted item retention period.
NOTE: Every day there is a nightly maintenance process that in short looks through the DB and examines items that have been deleted. Items that have met or exceeded the deleted item retention period are purged from the system and are
completely non-recoverable. More about this at the end of my post.
4. However if the end user were to delete an item from the Inbox or another folder in Outlook by using Shift + Delete aka a Hard Deletion the item is left in its orignal location and gets marked with the ptagDeletedOnFlag attribute which again just
hides it from view.
5. By default you can only use the Recover Deleted Items option on the Delted Items folder. Howeve you can make it so that you can recover hard Deleted items from other folders. More on that here http://support.microsoft.com/kb/246153
5. The problem with this method though IMO is that you have to know where to look and that can be rather time consuming.
6. If you want a more elegant method to resolve this and are open to using 3rd party utilities check out Lucid8's DigiScope.
http://www.lucid8.com/product/digiscope.asp which will allow you to open any offline copy of the DB from a forensic point of view and to solve your specific issue you can either turn on a filter to ONLY
show hard deleted items OR you can search the entire store and all mailboxes for just deleted items and can then view or export them to PST or MSG format. You can download the product and obtain a 30 day demo license which will allow you to find any
hard deleted items, however to view them or export your would need to purchase a license.
NOTE: When a database is backed up or copied it is an "Offline" database and then its offline the data retention period is not an issue because the nightly online maintenance process can only act on a database that is mounted on an
Exchange server. So for this reason if you want to recover the most data possible use offline copies/backups of the DB with a 3rd party utility like DigiScope
NOTE 2: Exchange 2010 and 2013 use Dumpster 2.0 which is an entirely different beast and I will not go into that in this post since its nearly 1AM however DigiScope can expose that information as well
Search, Recover, & Extract Mailboxes, Folders, & Email Items from Offline Exchange Mailbox and Public Folder EDB's and Live Exchange Servers or Import/Migrate direct from Offline EDB to Any Production Exchange Server, even cross version i.e. 2003
--> 2007 --> 2010 --> 2013 with Lucid8's
DigiScope

Using "Deleted Items" folder for long term storage.

I have a user that is using the "Deleted Items" folder in Outlook for long-term storage. He has unchecked the box in the options which would remove the items in the Deleted Items folder at shutdown
and is having problems with his Outlook freezing up several times a day. He was using a Microsoft Surface as his primary computer and has since changed to a Dell Latitude, but Outlook still freezes up. He has an Office 365 Pro Plus license.
I have been looking for articles to explain all the reasons for not using "Deleted Items" for storage, but in order to get him to change, This is not a .pst, it is the Outlook default “Deleted Items”.
. I really need some "ammunition" to let him know the consequences of keep that much mail in Deleted Items.
Could you tell me when Outlook starts, does it enumerate the Deleted Items folder as it does the Inbox?

I have to agree with Robert's point here. The question of whether or not the user should be doing this answers itself: of course he shouldn't. On a lighter note there's a Dilbert cartoon from 2003 which covers this very point:
http://dilbert.com/strips/comic/2003-11-13/
I'd suggest you ask him to create a sub-folder of his inbox and get him to move everything over, then he still has his history and can use deleted items the way it was intended.
The question I would ask is are you sure that this has any bearing on his Outlook freezing issue? I have encountered people who never empty their recycle bin and I have encountered issues with Outlook freezing, but I don't recall ever having the two together.
If you still have issues after he's moved everything then it's a general Outlook freezing issue, so you have to look at those sort of things. For a start, is it bang up to date with Microsoft Updates? If so how big is his mailbox? Presumably he has an ost
file, so how big and fragmented is that? I'd probably try creating a new Outlook profile. If not then what add-ins does he have, could they all be disabled for a while to see if it's one of them, then add them back one at a time? If not is it worth running
a repair in Office? I've had that fix a fair few issues.
Just a few thoughts. I don't know if any of them will help.

Outlook 2010 messages that have not been deleted are available in Recover deleted Items list

Hello,
Outlook 2010\Exchange 2010 SP1-clustred
I have looked at several mail accounts through Outlook 2010 client, they are not using the cached mode, they have not emptied the trash.
When I look in Recover deleted items I am seeing messages, mostly sent messages that are available for recovery, the problem is that these messages have not been deleted, they are
still in the sent folder.
I have restored one to see what will happen, it does restore to the deleted items folder.
It seems to random messages some sent to groups some sent to a single individual
Some Outlook 2010 clients I have checked do not show this problem, but several do including myself, I would have assumed that the Outlook 2010 client user had somehow deleted
it and restored it causing this problem if I did not see this on my own account.
Is this normal behavior? Perhaps some from replication or temp draft's
Any help or information would be appreciated.
Thanks

Since the post is over two year old, I'm not sure manotelli is still following it, but I think he is talking about something else:
1. He starts a message and does not complete it (or send it).
2. The message is saved as a draft pending completion.
3. Once he completes the message and sends it, there is an autosaved version that is deleted.
I'm not sure what relationship exists between the "draft" which (I would think) is what is ultimately sent when the message is completed and whatever is sent to the recycle bin.
It has nothing to do with webmail (OWA) or any form of remote access.
Please mark as helpful if you find my contribution useful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you.

Recover Deleted Items - where do they recover to when the mailbox is selected from Outlook, versus a particular folder

We are using Outlook 2010 and Outlook 2013 in our Exchange 2013 SP1 environment.
I noticed the following behavior when recovering deleted items:
From Outlook, I select my mailbox name and choose Folder-Recover Deleted Items. Then, I select some items and click Restore Selected items. However, I cannot find where these items are restored.
If I select a folder under my mailbox, then go to Folder-Recover Delete Items, the restored items go into that particular folder.
So, my question is, in the first scenario (entire Mailbox selected, not a particular folder), where are the restored items going?
Has anyone else encountered this?

Hi,
Recovered items are restored to the folder you’re working in. But root mailbox (mailbox name) is not supported to show items by default.
To find these messages, please take the following steps:
Right-click on root mailbox (mailbox name), choose Data File Properties.
Under Home Page tab, uncheck the box “show home page by default for this folder”
Click OK to save this change, then check the root mailbox.
Best Regards.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Lynn-Li
TechNet Community Support

Outlook 2013 Deletes mail older than 30 days in deleted items folder

Environment: Outlook 2013 and Exchange 2007 (fully patched)
One user has an issue where only 30 days worth of email is maintained in the deleted items folder. Every day, any email sent to deleted the previous day, will be gone.
Any thoughts?

Hi,
Outlook itself doesn't auto-delete anything. It could be something that's automatically being done by the server.
Let's first check the behavior on Outlook Web App (OWA), and see if issue persists.
If issue repro's on OWA, then it's something on Exchange server side, I would suggest you post the question in
Exchange server forum for further assistance.
If issue doesn't repro on OWA side, it might be something on Outlook client side that deletes emails from the trash. For this scenario, I would suggest you first check if he/she has
AutoArchive configured for the deleted folder which might delete messages older than a certain period of time.
Please feel free to post back with any findings.
Regards,
Ethan Hua
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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here

Litigation Hold, Single Item Recovery, & Mailbox Database Deleted Items Retention

Hello
I'm looking for a simple explanation of how the three features mentioned in the subject line interact and affect one another.
Specifically, I'm after the answer to the following question:
If a users mailbox has litigation hold enabled, and the mailbox database it lives on has a deleted items retention value of 365 days, does that users "Recoverable Items" get deleted after 365 days, or does litigation hold, as I supspect bypass the retention
value?
If Single Item Recovery is enabled for said user as well, and added to the scenario above - how does this affect the retention of the deleted items?
I cannot find a definitive article that describes mailbox database deleted items retention, litigation hold and single item recovery and their behaviours when used together.
Regards
Matt
Matt

Hello again,
Just wanted to open this thread up again, and gain some further clarification, specifically on the behaviour of items in "Recoverable Items\ Deletions" folder.
In the following scenario how will items be processed:
-SingleItemRecoveryEnabled -True
-LitigationHoldEnabled - True
-UseDatabaseRetentionDefaults -True
-Items in the Deletions folder have passed the retention value date as specified on the database.
Given the parameters above, when the I run the Managed Folder Assistant against a mailbox, I'm expecting to see the items in the Deletions folder move, and be placed in Purges folder.
This is not happening however, items are only removed from the Deletions folder when LitigationHold is disabled. Then, items bypass the Purges folder altogether and are removed from the mailbox/database altogether.
I referred to the article below for clarification:
http://blogs.technet.com/b/exchange/archive/2009/09/25/3408389.aspx#_Short-Term_Preservation_of
"...the message was not purged from the mailbox store. Instead the message was moved from the Recoverable
Items\Deletions folder to the Recoverable Items\Purges folder. All store hard-deleted items end up in this folder when single item recovery is enabled. The Recoverable Items\Purges folder is not visible to the end user, meaning that they do not see data retained
in this folder in the Recover Deleted Items tool.
When the message deletion timestamp has exceeded the deleted item retention window, Records Management will purge the item."
Can anyone assist in explaining the behaviour I'm observing?
I'm in a transition period where by our organisation has been journalling all
email to an Online service since 2008 and this service will continue to be used solely as our archiving and compliance mechanism.
Since Exchange 2010 was adopted by the company around 18 months ago, the previous mail administrator had litigation hold enabled on all mailboxes
from the outset, so I'm in the position now where by I have two retention methods running side by side.
Long story short, the online archiving will be used moving forward and litigation hold will be disabled within Exchange.
What I want to do is transition from long term data
preservation inside Exchange, to short term preservation - hence the reason for now enabling SIR.
Currently I have mailboxes with 10's of GB's of mail sat in the "Recoverable Items\Deletions" folder, and very little, if anything in some
cases, in the respective "Purges" folder.....
Can anyone advise on a "correct" procedure for making this transition?
Regards
Matt
Matt

How do I get my deleted emails to go to the deleted items in Outlook and not the archived folder?

How do I get my deleted emails to go to the deleted items in Outlook and not the archived folder?

Who is the email account provider?
With an Apple iCloud account, there is a preference setting with the account settings on the iPhone to archive messages - save deleted messages in your Archive folder.
I believe the same is available with a Gmail account.

I can't delete items in my address bar how to do it is my question

I can not delete items in my address bar, have tried previous instructions to click onto arrow high light item to be deleted.
I have press the delete key it seems to delete, but is still there
when i click on to arrow on address bar HOW TO PERMANENTLY
DELETE ITEMS IN ADDRESS BAR IS MY QUESTION.
Thank you

I'm not sure I understand why you say "I want the excel file storing part outside the case structure".
From the rest of your description, it sounds like you want to write to file only if something is true. That means that you put the write to file function inside the TRUE case.
You can pass the file refnum into the case and back out again, if you need to. Pass it straight thru in the FALSE case, and thru the WRITE FILE function in the TRUE case.
Steve Bird
Culverson Software - Elegant software that is a pleasure to use.
Culverson.com
Blog for (mostly LabVIEW) programmers: Tips And Tricks

Duplicate deleted items one read one unread in Outlook 2010, 2013 using Exchange 2010

We have a user who has these devices connected to our MX server;
iPhone
iPad
Desktop Win 7 Pro, Outlook 2010
Laptop Win7 Pro, Outlook 2013
He will open an e-mail look at it, then delete. It then goes into the deleted items folder and duplicates as one read and one unread. We have not been able to figure out why this is happening. We have tried disconnecting all devices and reconnecting them, no
joy. Tried recreating the .ost, no joy. Tried recreating user profile, no joy.
At one point we disconnected his laptop because he was getting a new one and it stopped doing it for the most part, still happened but not very often. Then we brought the new laptop online and it returned with a vengence. So we disconnected all devices and
reconnected all devices except his desktop. He ran the weekend with no duplicates, Monday when we reconnected the desktop it came back strong.
It seems to be tied to the cached mode and Offline use. I did a complete uninstall/re-install and turned off cached mode for the re-up and had zero duplicates. A few days later
I renamed the .ost and started Outlook and it immediately started popping dups on the other machine. I cancelled the build went and turned off the offline files option in outlook and restarted. No dups. I don't want to have this user operating without cached
mode due to it being slower and having to wait if he loses the network briefly. Any ideas?

"So we disconnected all devices and reconnected all devices except his desktop. He ran the weekend with
no duplicates, Monday when we reconnected the desktop it came back strong."
"It seems to be tied to the cached mode and Offline use. I did a complete uninstall/re-install and turned off cached mode for the re-up
and had zero duplicates. A few days later I renamed the .ost and started Outlook and it immediately started popping dups on the other machine. I cancelled the build went and turned off the offline files option in outlook and restarted. No dups."
However now it seems he has started getting the duplicates again even though he is Not running in cached mode and is not downloading shared
folders.
Corey Carmickle

Help please? Outlook 2011 stuck on 'updating message list' after deleting 1000's of emails from my 'deleted items' folder

Hello.
I've been searching online for an answer and can't find one - hopefully someone can help...
I recently updated to Yosemite and decided on a general clear-out, so went through 1000's of documents, photos, emails, etc. I ended up deleting the all of the emails in my 'deleted items' folder. Since then, when I go into Outlook and hit the 'send/receive' tab it logs on as normal, but then gets stuck on 'updating message list' - it shows me that there are emails and how many, but will not download them.
Does anyone have any experience of this?
Many thanks!

As Outlook, part of MS Office, is not an Apple product, I strongly recommend asking in the Microsoft Office:Mac forums here:
Office for Mac
Everyone there is a Mac user AND an Office user, something you can't say about Apple's forums. You will get the fastest help there and I think you will find the contributors more than helpful.

Cannot empty Deleted Items - Exchange 2010 and outlook 2007

Dear All,
In my organization a user have a problem, they are unable to delete emails from Deleted Items folder nor from Outlook 2007 nor from OWA.
The messages are very small (few KB) so I think it's not a problem of messages dimension. The user can move the messages from a folder to another (from Deleted Items to Drafts or to another folder and viceversa) but no way to delete permanently these messages.
Outlook runs on Remote Desktop Server so I can't put it in Cached Mode.
Error Message:
"some items cannot be deleted. They were either moved or already deleted, or access was denied "
Environment:
Exchange 2010 with SP1 update rollup 4-v2
2 Server Box Installation
Mailbox Clustered (DAG)
HUB & CAS (NLB)
Incoming message size 50MB
Send Connectors Message Size: 50MB
User Client (Outlook 2007 with Latest Updates)
Any IDEA??
Regards,
Milena.

I reply to myself:
the user had exceeded the Dumpster quota.
I purged a lot of recoverable items and this seems had resolved the problem.
What I can't understand is WHY exchange server does not tell that the quota of the dumpster was exceeded: no warning to user, no event in event viewer, nothing at all...
Milena.

Loss the "Deleted Items" folder on Exchange 2007 WEB interface and any Outlook with any version.

Hi,
My client had lost his "Deleted Item" folder in his outlook, and I try to used the WEB interface to help to check, also can't find out the "Deleted Item" folder.
Then we're try to used outlook 2003,2007 and 2013 also can't find that.
Could you mind let me know any solution we can solve this problem with my client?
Thanks

I believe the Deleted Items folder was just hidden from view, as I don't think a user can delete their Deleted Items folder. Here's a KB for the fix: Contacts or other default folder hidden, but shortcut works with Open in New Window Article ID: 924226
(http://support.microsoft.com/?scid=kb%3Ben-us%3B924226&x=12&y=12). In short, you need to change the PR_ATTR_HIDDEN value for the hidden folder, which in your case is the
Deleted Items folder.

Outlook 2010 Moves message directly to Deleted Items - How can I determine why this has happened?

Has anyone see this before? – using a PHP script to send mail (uses SMTP authentication). For me it works perfect, for my client (who has Outlook 2010) the email goes direct to the Deleted Items folder. I’ve not seen that behaviour before.
I have Outlook 2007 and it seems fine on that.
Email is plain text, from address is in ‘Always allow..’ list – there is a ‘Reply-To’ header which is set to the email of the contact which is different to the ‘From’ and ‘Sender’ headers which are
set to the clients email address. The conversation has not been 'ignored'.
To muddy the water, script is installed on another server and it works fine from there to my client.
Is there anyway of determining how Outlook 2010 recognises what is Junk and what is not?
Any ideas?
Thanks
Adge

I have the same problem - user has Outlook 2010 on Exchange 2007. Mail goes directly into the deleted items folder. After browsing around the net I found 2 different site with the same potential fix. It seems that when migrating a user from Exch 2003 to
2007 (which we did) some of the configs get set incorrectly. The weird thing is we migrated over 2 years ago, and some others are experiencing the same after a long period after the migration. The fix that was suggested is:
Go to your Exch server, open up Exchange Management Shell and type the following:
get-mailboxcalendarsettings "domain/ou/user" | fl
set-mailboxcalendarsettings "doman/ou/user" -automateprocessing: Autoupdate
My user already had Autoupdate set, but this seems to have fixed it for me...

"Deleted items: Synchronize deleted items between this mailbox and my device?" questions

When I log into the BIS site for Sprint, it gives me the option at the bottom that says
"Deleted items: Synchronize deleted items between this mailbox and my device." at the very bottom
What does this really mean? I am confused because when you delete an email off the blackberry, it gives you 3 options, delete from "mailbox & handheld," "handheld," and "cancel".
So, if I have the "Deleted items: Synchronize deleted items between this mailbox and my device." clicked...does that mean when I just choose delete from "handheld" only, it will STILL delete the email from my actual "mailbox" too?
I don't want it to delete the email from my "mailbox" if I choose to delete from "handheld" only on my blackberry
Does anyone know more about this?
Thanks guys

in my opinion :
if you choose to delete on device only, it will never delete on your server.
but best is you to try for one test message and you'll know for sure. And tell us.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Deleted Items recovery in Outlook question

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