Desktop Manager Crashes after Sync

Every time I sync my BB Bold 9700 or even my old Pearl 8120 when the manager pops up the screen to review the changes for the calendar sync from MS Outlook 2007 Windows pops up with an error and requires BB Manger to close. I have sent the report many times but I keep having the problem I'm not sure what to do at this point as I am unable to get my calendar sync with my new BB Bold 9700, Nor do I see a convent way to contact RIM about the problem. Here is a picture of the error that I get

Hi and welcome to the forums!
A couple of places for you to visit: Blackberry 101 Tips & Tricks
Turn on advanced logging to find the corrupt calendar entry you probably have: Turn on Advanced Logging
Let us know how it goes.
Happy to have you here!
IrwinII
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Similar Messages

BB 9700 - Desktop Manager Crashing when Sync'ing Address Book

Hi all,
At work, we use Novell Groupwise. Calendar syncs fine, but BB Desktop Manager crashes when I sync addresses. I can load one-way from the computer to the BB, but not the other way. I may have a corrupt address, but haven't been able to get it all to work. What do I do to stop this?
thanks
Rowdy

Hi and Welcome to the Forums!
First, make sure that the version of GroupWise you are using is compatible with the version of the RIM DTM software that you are using:
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
Assuming it is so, then the next steps will depend on the error messages when it "crashes". If you have any text of that, you can try searching for it in the public KBs:
http://www.blackberry.com/btsc/microsites/microsite.do
You also can activate advanced synchronization logging to see if the log provides you with any better information:
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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FIXED - Desktop manager crashes when syncing with Notes 8

Hi - first post, so be kind!
Have installed desktop manager 5.0.1, and trying to sync with Notes 8 calender. When reading the calender, desktop manager always crashes with the following error:
AppName: desktopmgr.exe   AppVer: 5.0.1.28   ModName: lnsections.dll
ModVer: 7.1.1.129   Offset: 001a32ed
Have looked through forum and not seen a fix that seems obvious to fix this. Any help would be greatful!
thanks.
***** seems I had a corrupted old calendar entry - after archiving all old entries, the sync now works *******

Connected to the USB, can you do a Restore > Advanced and select the critical databases?
Are you connected to the PC via USB to a rear PC USB port--not a USB hub, or front monitor port?
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Desktop Manager Crashes During Sync Phase with Notes Calendar

Hello All,
My Destop Software continually crashes at the point of Syncing with Lotus Notes Calendar. Every other part of Syncing with Notes works fine and sometimes I get a partial Sync with the Calendar, but consistently every time it crashes during this part of the process and then I get the Windows error window saying the software has encountered a problem and needs to close. Here are some other facts to help.
I am running V4.7 of the Destop Manager, latest downloaded from this web site.
PC is Win XP Proffesional, 2002 SP2. 3Gb RAM Duo Core 2GH
I have uninstalled/re-installed the Desktop Manager twice
I get other C Runtime errors with Device Manager on a random basis.
I have a BB Storm.
Anything else?
I have emailed the BlackBerry Support but seems to be a Black Hole with no response despite prompting them several times since putting in the email. I am a relatively educated PC user, My laptop is near new, I have many simple and sohpisticated applications installed with a (other than the BB Desptop application) very clean, well maintained and error free operating environment. This is a very disappointing BB first time experience.

Hi and welcome to the forums!
What version of Lotus notes would that be?
Is this is this server based, an island, or standalone Lotus notes?
Are you setup as BES or BIS?
Thanks,
Bifocals
Please remember to resolve your thread. Put the check mark in the green box that contained your answer! Thanks
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB01870&sliceId=1&docTy...
Message Edited by Bifocals on 12-23-2008 08:46 AM
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BB Desktop Manager crashes trying to sync BB 8900 T-Mobile

I work with the tech support for my company's IT department. We are tasked with providing support for any technical issue our users encounter. I am working with one user who is having issues with his BB Desktop Manager crashing out with a generic error whenever he tries to do a sync. Here are some of his details...
He was using BB Desktop Manager 4.3 I think and had a previous model blackberry device. Our organization uses Lotus Notes. He was previously syncing the email with Lotus and the Contacts and Calendar with Outlook. He upgraded phones to the BB 8900 (he is on T-Mobile) and upgraded his BB Desktop Manager to v4.6. When he first ran the setup, he did not tell it to sync the Lotus organizer data. He performed one sync, but nothing came over at all. He then went in and checked the LOTUS ORGANIZER data, but every time he tries to Sync, the BB Desktop Manager sits there for about 45 seconds, then it just closes with a generic error referencing the BlackberryDesktopManager.exe.
When that happens, we can open the Desktop Manager, but the PIN connection shows NONE until he actually unplugs and re-plugs in the phone.
If we try to go into the SYNCHRONIZE section and then hit the button that would normally show the sync settings, we get the same exact type of crash (but it happens almost immediately instead of waiting 45 seconds).
Here is what we have tried to do to fix it. We have completely removed and re-installed the BB Desktop Manager (but we have tried v4.5 and v4.7.) Each time we are uninstalling the software, I made sure to REMOVE USER FILES and then I am also going into the PROGRAM FILES folder and deleting the RESEARCH IN MOTION folder so it shouldn't be keeping any of the files from that folder. We also tried wiping the phone (three times) - twice by putting the PIN in wrong 10 times, and then once by calling T-Mobile and having them walk him through doing it on the phone itself.
We still have the same exact crash at the same exact places on all versions of this software for this model phone. If he had another computer to try it on (that also has Lotus) I would have him try to setup the phone on another PC. Since the phone has been wiped many times, I am thinking its something on the PC thats causing the crash, but I am not sure where to go or what to check next.
We have worked with this guy for a total of over 12 or 13 hours, and we have no idea what to try next. This is baffling many of our technicians trying to figure this out for him.
Does anyone have any clue why it may be doing this, or have any ideas what I can check next? Are there any logs I can collect or upload that may help identify whats going on?
Any help or suggestions would be GREATLY appreciated!
Thanks!

I work with the tech support for my company's IT department. We are tasked with providing support for any technical issue our users encounter. I am working with one user who is having issues with his BB Desktop Manager crashing out with a generic error whenever he tries to do a sync. Here are some of his details...
He was using BB Desktop Manager 4.3 I think and had a previous model blackberry device. Our organization uses Lotus Notes. He was previously syncing the email with Lotus and the Contacts and Calendar with Outlook. He upgraded phones to the BB 8900 (he is on T-Mobile) and upgraded his BB Desktop Manager to v4.6. When he first ran the setup, he did not tell it to sync the Lotus organizer data. He performed one sync, but nothing came over at all. He then went in and checked the LOTUS ORGANIZER data, but every time he tries to Sync, the BB Desktop Manager sits there for about 45 seconds, then it just closes with a generic error referencing the BlackberryDesktopManager.exe.
When that happens, we can open the Desktop Manager, but the PIN connection shows NONE until he actually unplugs and re-plugs in the phone.
If we try to go into the SYNCHRONIZE section and then hit the button that would normally show the sync settings, we get the same exact type of crash (but it happens almost immediately instead of waiting 45 seconds).
Here is what we have tried to do to fix it. We have completely removed and re-installed the BB Desktop Manager (but we have tried v4.5 and v4.7.) Each time we are uninstalling the software, I made sure to REMOVE USER FILES and then I am also going into the PROGRAM FILES folder and deleting the RESEARCH IN MOTION folder so it shouldn't be keeping any of the files from that folder. We also tried wiping the phone (three times) - twice by putting the PIN in wrong 10 times, and then once by calling T-Mobile and having them walk him through doing it on the phone itself.
We still have the same exact crash at the same exact places on all versions of this software for this model phone. If he had another computer to try it on (that also has Lotus) I would have him try to setup the phone on another PC. Since the phone has been wiped many times, I am thinking its something on the PC thats causing the crash, but I am not sure where to go or what to check next.
We have worked with this guy for a total of over 12 or 13 hours, and we have no idea what to try next. This is baffling many of our technicians trying to figure this out for him.
Does anyone have any clue why it may be doing this, or have any ideas what I can check next? Are there any logs I can collect or upload that may help identify whats going on?
Any help or suggestions would be GREATLY appreciated!
Thanks!

HELP-HELP-HELP Desktop Manager Crashes while loaded or connected with BB

Hi All... Please Help me out....!!!! I have recently purchased a BB 8310 Curve from Vodafone. From very 1st day, it could not be connected in my laptop with Desktop Manager supplied with the package CD. I have downloaded the latest version of BB Desktop Manager from the site, but it seems to be worst than before, it crashes before connecting the BB in USB port. Desktop Manager crashes every time, when the BB is connected : This shows an error message Box "BlackBerry Desktop manager has encountered a problem and needs to close" The error signature is shown from mshtml.dll file.

Hello and Welcome to the Forums!
sheberry wrote:
I am so frustrated. I'm just an everage old person and I cannot get straight information from your manuals, virtual help, these forums - whatever. It seems to me what I want to do is pretty simple, yet my brain is busting trying to figure it out and read all this junk!!! Sorry for the rant.
Just to set your expecations correctly...based on the above highlighted text, you need to be aware that these forums are a user-to-user support channel, not a user-to/from-RIM conduit.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop Software Crashes While Syncing... after initial reboot

This not my phone, I only have to make it work here in the office.
Device: Tour 9630
Carrier: Sprint
OS: Windows 7 Enterprise, 32-bit
Email: Outlook 2010, 32-bit
I can install the desktop software and get the phone to sync with Outlook Calendar and Address book just fine.
I can then sync and sync and sync all day... until I reboot the PC.
Then when I sync the desktop software will begin crashing at some point during the sync. Sometimes during the address book sync, sometimes during the calendar sync, and sometimes immeadiately.
Now if I close and restart the desktop manager and try again, it might work, it might not.
I'm not sure why it would sync fine right after setup but after reboot I have problems.
Any ideas?
Thanks.

Hey theknight571,
Welcome to the forums.
Try doing a clean uninstall of the BlackBerry Desktop Software. Then reinstall it in an admin account on the PC. http://bbry.lv/rbGsYK Once this is completed configure and try to sync again to see if you have the same issue.
-SR
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Desktop Manager crashes with "unknown error" message before sync starts

I have the latest phone software, the very latest version of the desktop software and I can't get the sync to get past the initialization stage before it crashes. I've read some of the other posts about changing the synch settings but I can't even get to the settings options before it crashes. I've uninstalled the desktop software and reinstalled it (both with and without the media manager add on). I've done a battery pull on the phone itself. I've even done a restore of the last good backup of the phone.
Is it just me or does this house of cards seem to collapse every time there's an update to either the desktop software or the phone software?

Hi and welcome to the forums! rjcanter wrote:
I have the latest phone software, the very latest version of the desktop software
Desktop Manager 4.7 with or without media manager?
and I can't get the sync to get past the initialization stage before it crashes. I've read some of the other posts about changing the synch settings but I can't even get to the settings options before it crashes. I've uninstalled the desktop software and reinstalled it (both with and without the media manager add on). I've done a battery pull on the phone itself. I've even done a restore of the last good backup of the phone.
If you have reinstalled the software without using the clean removal procedure I recommend you
use the procedure and the install the desktop manager again. The procedure cleans the registry and
completely strips all directories etc. This will save you headaches in the long run.
Use the first procedure to check the possible causes of the "unknown error".
Is it just me or does this house of cards seem to collapse every time there's an update to either the desktop software or the phone software?
Most posts I see regarding any new desktop manager are installation and setup errors by far.
The other posts mainly are Windows OS programs that aren't updated or unique to a specific PC setup.
House of cards? I don't think there are enough cards for a double deck pinochle game.
Thanks,
Bifocals
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB13801&sliceId=1&docTy...
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=SAL_Pub...
Message Edited by Bifocals on 06-14-2009 02:46 AM
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Desktop Manager crashes trying to synch

I have a Curve, desktop manager 4.7, vista 32 bit, outlook 2007. When I try to synch, I get the "Desktop Manager has encountered a problem and needs to close" error. I have done everythig is KB10340, deleted intellisync folders etc. When you delete the database files it will sync twice. After that, it crashes again. If you delete the dayabase files again, you can sync twice again.
I can't find any other help on their website. Any ideas out there?

Still looking for help on this topic!
This is a very serious issue for me and I really need some help fixing it asap.
Please and thank you!

Desktop Manager Crashes every time

Hello I have reciently acquired a BB Curve 8310. I installed the desktop manager and it went fine. Now I plug in my BB and it syncs just fine after it's done the desk top manager crashes and then it asks if I want to send an error report.
Does anyone know how to fix this?

Hi,
Do a clean uinstall as described here:
http://www.blackberry.com/btsc/dynamickc.do?externalId=KB02206&sliceId=SAL_Public&command=show&forwa...
Reload the DM,
Reboot the PC
Bring up DM
On the BB,
Pull the battery while the device is ON, replace after a minute,
let the device reboot 1-3 min,
Connect the BB and try a backup first.
Let me know how it goes~
Thanks
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Desktop Manager crashes upon connection

Just installed BB Desktop Manager 5.0, after removing the previous installation using the "clean uninstall" process suggested elsewhere on this Board (i.e. eliminating RIM and Puma entries in the registry).
v 5.0 is syncing with my BB 8830 just fine in my laptop computer (Vista OS); the problem is with my desktop (XP SP3 OS), which I'd also like to sync with the 8830. As soon as I plug in the BB to the desktop computer, the screen freezes and I receive an error message that says the Deskrop Manager has encountered a problem and must close. By clicking on "click here" (for details), I get an error message that says the following:
Error signature
EventType: BEX P1: DesktopMgr.exe   P2: 5.0.0.11 P3: 4a4bd539
P4: Synchronize.dll P5: 5.0.0.11   P6: 4a4bd6eb   P7: 00051ef7
P8: c0000409   P9: 00000000
Then, by clicking on a "click here" link the the Error signature box, I get an Error Report contents box that says:
C:\DOCUME~1\DAVIDM~1\LOCALS~1TEMP\WER7785.dir00\DesktopMgrexe.mdmp
C:\DOCUME~1\DAVIDM~1\LOCALS~1TEMP\WER7785.dir00\appcompat.txt
I've tried everything I can think of and I'm totally stumped. Any help would be much appreciated.
Many thanks.
Dave M.

Hi
I am having exactly the same problems
When I connect my BB Storm it asks if I want to backup/restore to automatically back up my device if I click "yes" then the program immediately closes down
If I click "no" then synchronisation starts but almost immediately freezes then tells me:
"BlackBerry Desktop Manager has encountered a problem and needs to close. We are sorry for the inconvenience."
The error signature is:
EventType : BEX     P1 : DesktopMgr.exe     P2 : 5.0.0.11     P3 : 4a4bd539P4 : Synchronize.dll     P5 : 5.0.0.11     P6 : 4a4bd6eb     P7 : 00051ef7     P8 : c0000409     P9 : 00000000
and included in the error report is:
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\WER2061.dir00\DesktopMgr.exe.mdmpC:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\WER2061.dir00\appcompat.txt
I have tried an uninstall and reinstall and am drawing a blank, please help
Thanks Guys
Jus

Desktop Manager crashes on Vista

I have a client running Desktop Manager 4.7 on Vista Home Premium, synchronizing Outlook 2007 with his Curve. The sync. process consistently fails on the Calendar step, after it has gone through all the entries.
I found this thread:
http://forums.pinstack.com/showthread.php?t=65191
Following the instructions in the second post re. running scanpst.exe then reinstalling the Desktop Manager had some success. The scan found a number of errors which it repaired; I then uninstalled the DM and reinstalled it as administrator and ran the sync. step. The first time I ran it, it worked; however, trying it for a second time threw up the same uninformative error (the application has a problem and is now closing).
From what I can see, many users seem to be having this problem, with varying degrees of success resolving it. The client has had the device for 6 months or so, and it worked OK until last week. Ant idea/suggestions would be appreciated.
Thanks,
Des

ddougan wrote:
The client has had the device for 6 months or so, and it worked OK until last week. Ant idea/suggestions would be appreciated.
Have the user delete all events he added to his calendar since last week.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Blackberry Desktop Manager crashes on connect of Tour on Vista 64-Bit

Hi,
I'm running Windows Vista 64-bit with my Blackberry Tour 9630. I've been using the phone for a while, syncing it with no problem to my PC. Recently I connected it and once Blackberry Desktop Manager recognizes the phone, it takes a couple of seconds and then crashes.
I retrieved the following from the Event Viewer.
Faulting application DesktopMgr.exe, version 5.0.1.18, time stamp 0x4a8f1751, faulting module DesktopMgr.exe, version 5.0.1.18, time stamp 0x4a8f1751, exception code 0xc0000005, fault offset 0x000e6535, process id 0x166c, application start time 0x01ca6994947f0712.
I've tried uninstalling Desktop Manager entirely (as well as removing registry entry keys), reinstalling it again, deleting out the whole Intellisync folder, etc. all to no avail.
What else can I do?
Thank you.

ddougan wrote:
The client has had the device for 6 months or so, and it worked OK until last week. Ant idea/suggestions would be appreciated.
Have the user delete all events he added to his calendar since last week.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

T450 - Power Manager crashes after Sysprep

After Sysprepping a T450 with a clean Windows 7 64 bit Professional custom build, Lenovo Power Manager crashes with "An error occurred while loading resource DLL". Followed by "There was a problem starting C:\Program Files (x86)\ThinkPad\Utilities\PWMTR64V.DLL The Power Manager toolbar on the taskbar also will not load. Reinstalling Power Manager (latest version 6.67.5) resolves issue. Reinstalling it immediately prior to Sysprep does NOT resolve the issue. Anyone else seen this?

Probably because the tools aren't added to the taskbar in "Default" user. Did you added the tools to the taskbar in Audit mode?
Though sysprep will not keep some settings. You may need to use `unattended.xml` to configure scripts to add those tools to the taskbar.
Just another question: does the PM tool appears in its factory state?

Mac Blackberry Desktop Manager Won't sync with New Bold 9650

I have a new Bold 9650 (upgraded from a curve). My curve recognized and would sync with no problems. I used BB Desktop Manager to restore my new bold with all it's contacts and such. When showing up in DM, the options for restore and back up are available. When I click on applications it says I need a newer version of desktop manager. I have downloaded the most recent from the website and it still says this.
More importantly, the SYNC option doesn't even come up while the two are connected. It stays greyed out and won't let me get the option to sync. This worked fine with the curve, but the bold won't sync!!! Help please!!!

I too had the same problem. See below... there's a workaround. Apparently they are working on it.
BlackBerry Desktop Manager is unable to detect the BlackBerry smartphone when the Mac computer is bo...

Desktop Manager Crashes after Sync

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