Desktop Manager stops working

Desktop manager version 6.0 connecting to Torch 9800.
Today for the first time as soon as the phone connects and synchronisation begins desktop stops working and a windows box pops up telling me so and then closes the software.
Any suggestions?

Hey,
Welcome to the BlackBerry® Support Community Forums.
To better assist you with the problem you are having with the BlackBerry® Desktop Software can you provide the full error message you receive?
Thank you.
-HB
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C:\Users\myusername\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_mstsc.exe_fe9be6b453d387663f457b9f305ac5e3ae6f5fc2_00000000_2fb47393\Report.wer
Version=1
EventType=CLR20r3
EventTime=130332895175356766
ReportType=2
Consent=1
UploadTime=130332895176424161
ReportIdentifier=1d23a02d-7507-11e3-81f8-f0def1f95c65
Response.BucketId=c93f173301a697688e31de36235ffda6
Response.BucketTable=5
Response.LegacyBucketId=-439202015
Response.type=4
Sig[0].Name=Problem Signature 01
Sig[0].Value=mstsc.exe
Sig[1].Name=Problem Signature 02
Sig[1].Value=6.3.9600.16384
Sig[2].Name=Problem Signature 03
Sig[2].Value=5215e2b5
Sig[3].Name=Problem Signature 04
Sig[3].Value=WHSOLConnector
Sig[4].Name=Problem Signature 05
Sig[4].Value=2.5.7.7
Sig[5].Name=Problem Signature 06
Sig[5].Value=4beac4d4
Sig[6].Name=Problem Signature 07
Sig[6].Value=70
Sig[7].Name=Problem Signature 08
Sig[7].Value=71
Sig[8].Name=Problem Signature 09
Sig[8].Value=System.NullReferenceException
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.3.9600.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
UI[2]=C:\WINDOWS\system32\mstsc.exe
UI[3]=Remote Desktop Connection has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\WINDOWS\system32\mstsc.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\system32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\system32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\system32\ADVAPI32.dll
LoadedModule[5]=C:\WINDOWS\system32\GDI32.dll
LoadedModule[6]=C:\WINDOWS\system32\USER32.dll
LoadedModule[7]=C:\WINDOWS\system32\msvcrt.dll
LoadedModule[8]=C:\WINDOWS\system32\ole32.dll
LoadedModule[9]=C:\WINDOWS\system32\OLEAUT32.dll
LoadedModule[10]=C:\WINDOWS\system32\SHELL32.dll
LoadedModule[11]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.16384_none_62475f7becb72503\COMCTL32.dll
LoadedModule[12]=C:\WINDOWS\system32\COMDLG32.dll
LoadedModule[13]=C:\WINDOWS\system32\SHLWAPI.dll
LoadedModule[14]=C:\WINDOWS\system32\CRYPT32.dll
LoadedModule[15]=C:\WINDOWS\system32\WINHTTP.dll
LoadedModule[16]=C:\WINDOWS\system32\credui.dll
LoadedModule[17]=C:\WINDOWS\system32\Secur32.dll
LoadedModule[18]=C:\WINDOWS\system32\CRYPTUI.dll
LoadedModule[19]=C:\WINDOWS\system32\CFGMGR32.dll
LoadedModule[20]=C:\WINDOWS\system32\WS2_32.dll
LoadedModule[21]=C:\WINDOWS\system32\NETAPI32.dll
LoadedModule[22]=C:\WINDOWS\system32\RPCRT4.dll
LoadedModule[23]=C:\WINDOWS\system32\WINMM.dll
LoadedModule[24]=C:\WINDOWS\system32\IPHLPAPI.DLL
LoadedModule[25]=C:\WINDOWS\SYSTEM32\sechost.dll
LoadedModule[26]=C:\WINDOWS\SYSTEM32\combase.dll
LoadedModule[27]=C:\WINDOWS\system32\MSASN1.dll
LoadedModule[28]=C:\WINDOWS\system32\NSI.dll
LoadedModule[29]=C:\WINDOWS\system32\netutils.dll
LoadedModule[30]=C:\WINDOWS\system32\srvcli.dll
LoadedModule[31]=C:\WINDOWS\system32\wkscli.dll
LoadedModule[32]=C:\WINDOWS\system32\WINMMBASE.dll
LoadedModule[33]=C:\WINDOWS\system32\WINNSI.DLL
LoadedModule[34]=C:\WINDOWS\system32\SHCORE.DLL
LoadedModule[35]=C:\WINDOWS\system32\DEVOBJ.dll
LoadedModule[36]=C:\WINDOWS\system32\SSPICLI.DLL
LoadedModule[37]=C:\WINDOWS\system32\IMM32.DLL
LoadedModule[38]=C:\WINDOWS\system32\MSCTF.dll
LoadedModule[39]=C:\Windows\system32\nvinitx.dll
LoadedModule[40]=C:\WINDOWS\SYSTEM32\kernel.appcore.dll
LoadedModule[41]=C:\WINDOWS\system32\CRYPTBASE.dll
LoadedModule[42]=C:\WINDOWS\system32\bcryptPrimitives.dll
LoadedModule[43]=C:\WINDOWS\system32\uxtheme.dll
LoadedModule[44]=C:\WINDOWS\system32\credssp.dll
LoadedModule[45]=C:\WINDOWS\system32\NTASN1.dll
LoadedModule[46]=C:\WINDOWS\SYSTEM32\clbcatq.dll
LoadedModule[47]=C:\WINDOWS\system32\PROPSYS.dll
LoadedModule[48]=C:\WINDOWS\system32\dwmapi.dll
LoadedModule[49]=C:\WINDOWS\system32\mstscax.dll
LoadedModule[50]=C:\WINDOWS\system32\PSAPI.DLL
LoadedModule[51]=C:\WINDOWS\system32\d2d1.dll
LoadedModule[52]=C:\WINDOWS\system32\d3d11.dll
LoadedModule[53]=C:\WINDOWS\system32\MSACM32.dll
LoadedModule[54]=C:\WINDOWS\system32\VERSION.dll
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LoadedModule[71]=C:\WINDOWS\assembly\NativeImages_v2.0.50727_64\mscorlib\97d2eb053ee241db571311577790ae43\mscorlib.ni.dll
LoadedModule[72]=C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorjit.dll
LoadedModule[73]=C:\WINDOWS\assembly\NativeImages_v2.0.50727_64\System\8b12c5fec7e8912da325ee73b380e652\System.ni.dll
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LoadedModule[76]=C:\WINDOWS\System32\Essentials\VCListener.dll
LoadedModule[77]=C:\WINDOWS\system32\MF.dll
LoadedModule[78]=C:\WINDOWS\system32\MFCORE.DLL
LoadedModule[79]=C:\WINDOWS\system32\ksuser.dll
LoadedModule[80]=C:\WINDOWS\system32\MFPlat.dll
LoadedModule[81]=C:\WINDOWS\system32\RTWorkQ.DLL
LoadedModule[82]=C:\WINDOWS\system32\AVRT.dll
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LoadedModule[88]=C:\Windows\System32\rasadhlp.dll
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LoadedModule[92]=C:\WINDOWS\system32\DNSAPI.dll
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State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=CLR20r3
AppName=Remote Desktop Connection
AppPath=C:\Windows\System32\mstsc.exe
ReportDescription=Stopped working
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Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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== Issue
==
I have another kind of problem with Firefox
== Description
==
My Plug in = "Free Download Manager" stopped working after I updated FIrefox !
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**** Also I've forgotten my User name, but Firefox says that my email is registered already
I was on some other Internet provider; and have been a PC user since 1987 ! I am a Retired Network Administrator for both Microsoft NT4 & Novell 4.x Networking; and a former IS Dept. Tech' for an Orlando, FL Corp' that had over 500 PC's;
both Lap & Desk Top for some 3 1/2 yrs.
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<blockquote>Removed personal info. Please don't out yourself, or post personal info on forums. thanks! -T </blockquote>
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==
Every time Firefox opened
== I updated Firefox to the Newest Version !
==
== Troubleshooting information
==
PLEASE !!!!
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==
3.6.6
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==
Windows XP
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==
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Problem Event Name:   APPCRASH
Application Name:   DesktopMgr.exe
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Application Timestamp:   4a8f1751
Fault Module Name:   DesktopMgr.exe
Fault Module Version:   5.0.1.18
Fault Module Timestamp:   4a8f1751
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Exception Offset:   000e6535
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Locale ID:   1033
Additional Information 1:   403f
Additional Information 2:   403f35dd908937b530ffdc22ba261dd5
Additional Information 3:   9f45
Additional Information 4:   9f455bf85c8eaf21790c645909366eab

Hi and welcome to the forums!
Try removing both device and desktop manager programs from the startup group in WIndows and see if the error continues.
Thanks,
Bifocals
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