Desktop Manager v6.0 is unusable.

Hi
I have a Curve 8310.
I have moved back to using DM 5.0.1.42 in place of 6.0.0.43 for the following reasons:
DM6 auto-mounts my BB's flash drive whether I want it to or not. This means I have to unmount (by hand) this drive before I unplug the BB. This is a nuisance. There is no option I can find to turn this off, and the handset prompts me (unanswered) if I want to do this.
DM6 runs the device back-up every time I connect the BB. This considerably increases the length of time it takes to to a "quick sync". There is no option I can find to turn this off.
DM6 does not update the "last backed up" date on the front page. This is sloppy and an indication of insufficient testing.
DM6 is extremely slow in comparison with DM5, the backup issue above notwithstanding.
DM6 frequently crashes, with the dreaded "BlackBerry Desktop manager has stopped working" message. I have been through the annoying "deinstall, clean out registry, reinstall" procedure (several times), and this hasn't helped a bit (Win 7 Pro, 64-bit, Outlook 2007).
The DM6 announcement page is full of complaints similar to this, and no usable help whatsoever from RIM. Someone called "BlackberryHelp_Pavel" (I think) keeps telling folks to "uninstall, follow the [registry cleanout] procedure, try installing under a different profile", with NO indication that this does anything useful.
The download page for DM6 gives me a file called 600_b047_multilanguage.exe, and I wasted time downloading what I thought might be an upgrade (6.0.0.43 -> 6.0.0.47) and hopefully some bugfixes, only to find it contained what I already had, which was 6.0.0.43.
DM6 has wasted a considerable amount of my time. Its back to DM5 for me, because DM5 works.
DM6 is a disgrace.
M

Sorry to hear you are having problems with Desktop 6 as I have had exactly the opposite experience.
I tried for many many months to get Desktop 5 to work with my Win 7 64 system, and gave up trying. Since updating to v6 it has been fautless,
Version 5 on a previous PC was fast when syncronising, but 6 is even faster.
Yes, connecting the media card is a pain, but only when using Documents To Go sync. I never dismount the card, just disconnect the BB from the PC by pulling out the USB connection, and no problems so far.
Regarding doing a Backup every time you connect, just turn it off, or set when you want it to happen. To do this from Desktop manager select Device options...> General tab > uncheck Backup my device (or choose when you want it done).
Personally I love v6 (so far), and hated v5 because I could not get it to work on my PC, but we are all different.
ps Should have said that I just installed it over the top of my non working v5 (no clean install)
pps Just did another backup and the date has changed on the home screen

Similar Messages

Bluetooth Desktop Manager communications - a Solution

There has been some chat about this already on this forum, but I haven't seen a simple statement of the problem, its cause, and the solution. As of today I have a Blackberry (an 8310) successfully resyncing over Bluetooth, so here's a quick summary.
The Problem (if you have one)
======================
You can't get the "Synchronize" Option in Blackberry Desktop Manager 4.1-up to work over Bluetooth with your Blackberry. (And for this discussion we will assume that you CAN get it to work over USB - just not over Bluetooth.
The Cause
========
The cause is that your computer and your Blackberry are not communicating properly over Bluetooth. You may have no Bluetooth connectivity between the two at all, or it may seem that you have the BB and computer properly paired - either way it is an illusion and makes no difference. If you can't complete the following on your computer - get to the Options/Connection Settings dialog box in Desktop Manager, check the "Enable Bluetooth Support" box, hit "Configure Bluetooth", hit "Add" and then successfuly see and add your BB handleld - then you can safely assume you do not have the proper type of Bluetooth connection you need to make it all work properly for the BB. Quit trying and read on.
Assuming you have Bluetooth on your computer working properly for other uses (ie. not broken), that you have Bluetooth discoverability turned on for both computer and BB and that your BB is healthy, the problem is with the Bluetooth drivers on your computer. Specifically the problem is that many Bluetooth drivers handle the usual Bluetooth functions like audio connection and networking, but NOT the one function you need, which is data transfer. Hence these drivers - which are almost always proprietary, non-Microsoft drivers - may work just fine for many purposes but they will never, ever talk to your BB in the way that you need them to.
The solution is to replace the Bluetooth driver you have with the generic Microsoft Bluetooth driver from Service Pack 2 or later. These Service Packs are easy to download and install from Microsoft, but the trick is that this does NOT replace the Bluetooth drivers your computer is actually using. Even deleting the Bluetooth drivers doesn't work because the computer instantly realizes it is missing the driver, looks for the appropriate Okie Fenokee brand driver that goes with the Okie Fenokee Bluetooth driver definition still sitting there in your proprietary computer, thoughtfully re-installs it and leaves you back right where you started.
The Solution
=========
The solution is easy once you know. I DO NOT PROMISE what this may do to other Bluetooth applications you have working perfectly right now, so if Grandma's kidney dialysis machine is hooked intimately to your working Bluetooth setup as it is right now, then proceed no further. Otherwise, hit "Start" and right-click on My Computer, then left-click on "Properties". Choose "Hardware", then "Device Manager". Find "Bluetooth Radios" in the list you get, expand it, and then delete EVERY entry you get below it in the hierarchy. Now get back out of all that. You have left your computer with a piece of hardware (the Bluetooth radio) and absolutely no software to drive it. Your computer will realize this and immediately start searching for software (drivers) to remedy the problem. It will ask you where to search, so make sure it either picks up the current MICROSOFT drivers from the web or the MICROSOFT drivers you have lying around (unused, till now) on your computer from a previous installation of Service Pack 2 or higher. This is easily checked just by going back into My Computer/Properties/Hardware/Device Manager/Bluetooth Radios and looking.
Give it all a minute to settle and then the previously-mentioned procedure- get to the Options/Connection Settings dialog box in Desktop Manager, check the "Enable Bluetooth Support" box, hit "Configure Bluetooth", hit "Add" and then successfuly see and add your BB handleld - should work. Moments later you'll see the PIN of your BB appear at the top of the Connection Settings dialog box, a sure sign of success. Now just go ahead and finish configuring Desktop Manager as you would normally, do the Sync and all's well! Contrary to some beliefs you do NOT need to do one successful USB sync before Bluetooth synce will work; the Bluetooth problem is entirely about having the right Bluetooth drivers that can cope with the special needs of the BB.
Hope this helps and good luck!

Your solution sounds pretty good but doesn't work for me. I'm running Vista with service pack 1 and two USB-Bluetooth adapters I've bought have no Microsoft driver. The manufacturer's driver works great but device manager does not find a Microsoft driver.
Is there a registry key I can modify? What about a list of compatible USB-Bluetooth adapters?
I'll try another adapter from a different manufacturer but most of them do not list Vista as a supported os.
By the way. Just what is so special about the Microsoft driver that Desktop Manager needs? The whole point of a Bluetooth and USB interface is to isolate the app from the implementation to avoid just this type of circumstance. Almost implies that Desktop Manager doesn't support Vista.
Thanks,
Bill

Can not install Desktop Manager because of DEP.

Good day BlackBerry users,
I've just got myself a BlackBerry Storm 1, and I'd like to install the desktop manager.
I've downloaded the install from the site and I tried to install it.
In the beginning it's going well, I start it, select my country... but then...
...When I've selected my country and I click next the install freezes and I get the DEP error.
I've looked around these forums, but I do not get any help.
Could someone please help me?
I'm pretty annoyed by this error.
I hope to get a useful answer.
Kind Regards,
Jurriën van Rooij.
Solved!
Go to Solution.

Unfortunately no, like with most software installations, information has to be written to certain parts of the computer, such as the registry, and you can't just use a USB flash drive to run your applications.
This error is a Microsoft Windows error and occurs when Windows detects code running from a protected location. At this point, Microsoft is your best bet for support as this is not a BlackBerry Desktop Manager error.
Thanks
-CptS
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Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Error message can not download desktop manager

my laptop os vista home premium i uninstalled the desktop manager ,when i downloaded and tryed to reinstall the softwear i get this message Error 1723 There is a problem with this windows installer package.A DLL required for this install to complete could not be run.Contact your support personel or package vendor Action RepairRimUsbDriverNT.191E2coc_5A62_43E3_B035...please hep

The mini says it has 869gigs of free space.
I am totally confused. You posted in the iMac forums. If your problem is with an iMac, we need to know what your iMac shows as to how much space you have left and how large your HD is. This info can be found in Disk Utility and/or at the bottom of a Finder window among other places.

Unable to install Blackberry Desktop Manager on Windows 8

Hi Team,
Please help as I am trying to install Blackberry Desktop Software for my Blackberry Bold 4 (9900) phone,
I did not get any software CD with the phone hence downloaded the software from
http://us.blackberry.com/software/desktop.html
and when I try to install I get the following error,
I do not understand this issue can any one help me on this.
Windows ® Installer. V 5.0.9200.16384
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
Display Options
/quiet
Quiet mode, no user interaction
/passive
Unattended mode - progress bar only
/q[n|b|r|f]
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
/help
Help information
Restart Options
/norestart
Do not restart after the installation is complete
/promptrestart
Prompts the user for restart if necessary
/forcerestart
Always restart the computer after installation
Logging Options
/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
/log <LogFile>
Equivalent of /l* <LogFile>
Update Options
/update <Update1.msp>[;Update2.msp]
Applies update(s)
/uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
Remove update(s) for a product
Repair Options
/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
[PROPERTY=PropertyValue]
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.

Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB19300 Windows Installer command line parameters information box appears when attempting to install BlackBerry Desktop Manager
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop Manager 6.0 stopped working

For no apparent reason my DM version 6 stopped working yesterday. I have de- and re-installed it and rebooted with no improvement. When the application opens I see a partially loaded screen. Very limited text and drop down arrows that do nothing, no menu options. I do not get an error message. I'm using Windows 7 and nothing about my laptop has changed since the last time I used the DM, except for I installed SKYPE.
What can I do if a re-install did not take care of it?
Thanks,
Carolyn

In Desktop Manager, Help > About, what is your version number?
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Easy guide to troubleshooting the Desktop Manager

"Your messaging server does not support wireless synchronization."
-Make sure the user is on the BES. Typically they will get this error message when they are not on the BES.
The desktop manager is showing "disconnected."
-Make sure that the user has gone into the desktop manager and selected options > connection settings > detect.
-Complete a hard reset.
     Disconnect the BB from the computer.
     Perform a hard reset on the BB. (Leave the battery out a little longer then normal, 2 minutes).
     Reconnect the BB to the computer.
     In desktop manager, verify that the BB is shown to be connected.
-If the user is using a laptop, make sure it isn't in a docking station.
     Have them take the laptop out of the docking station.
     Make sure their Outlook is still up and online.
     In desktop manager, verify that the BB is shown to be connected.
-Uninstall/Reinstall the desktop manager.
-Some other options to try if none of these work:
     Try different USB ports on the computer.
     Try a different USB cable.
The desktop manager is showing "disabled."
-Make sure that the user has gone into the desktop manager and selected options > connection settings > detect.
-Complete a hard reset.
     Disconnect the BB from the computer.
     Perform a hard reset on the BB. (Leave the battery out a little longer then normal, 2 minutes).
     Reconnect the BB to the computer.
     In desktop manager, verify that the BB is shown to be connected.
-If the user is using a laptop, make sure it isn't in a docking station.
     Have them take the laptop out of the docking station.
     Make sure their Outlook is still up and online.
     In desktop manager, verify that the BB is shown to be connected.
-Uninstall/Reinstall the desktop manager.
The desktop manager remains in "working" mode.
-Complete a hard reset.
     Disconnect the BB from the computer.
     Perform a hard reset on the BB. (Leave the battery out a little longer then normal, 2 minutes).
     Reconnect the BB to the computer.
     In desktop manager, verify that the BB is shown to be connected.
-Complete a hard reset while the BB is still connected to the computer.
     Leave the BB connected to the computer and keep desktop manager open.
     Remove the battery from the BB while it is connected.
     Re-insert the battery.
Synchronize icon is grayed out.
-Make sure that the BB is attached to the USB cable and to the computer.
-If the user is using a laptop, make sure it isn't in a docking station.
     Have them take the laptop out of the docking station.
     Make sure their Outlook is still up and online.
Synchronize option is grayed out.
-Make sure that the BB is attached to the USB cable and to the computer.
-If the user is using a laptop, make sure it isn't in a docking station.
     Have them take the laptop out of the docking station.
     Make sure their Outlook is still up and online.
Internal Errors such as: internal error #-725 (0x8004fd2b).
-Delete the Intellisync folder.
     Close the desktop manager application.
     Disconnect the BB from the computer.
     Double Click on My Computer> Local Disk (C Drive>Documents and   Settings>(username)>Application Data>Research In Motion>
   Blackberry>Intellisync.
     Note: If the Application Data folder is not present, click Tools>Folder Options at the top of the screen.
     Click the View Tab, then click on Show Hidden Files and Folders.
     Click Apply>Ok and continue through the remaining steps.
     Delete everything within the Intellisync folder.
     Launch desktop manager and attempt sync the device with the computer.
Error: "Unable to write or update application data."
-Complete a hard reset.
     Disconnect the BB from the computer.
     Perform a hard reset on the BB. (Leave the battery out a little longer then normal, 2 minutes).
     Reconnect the BB to the computer.
     Try to sync again.
-A contact in the Outlook address book is missing information or has invalid information.
     There must be a first name in the first name field and a last name in the last name field.
     Make sure there aren't any characters in the first name field or last name field (%, $, *).
-The BB does not have enough free memory to synchronize organizer data with the computer.
     Use desktop manager to reduce the range of days on the Calendar.
     In desktop manager, click on the synchronize icon.
     Click Configure Sync and select Calendar.
     Click Configure and select Advanced Settings.
     On the Date Range Tab, select one of the following options:
     Transfer all scheduled items
     Transfer only future items
     Transfer items within a range of days.
     Type a value in the Days prior to today and Days after today fields.
-Wipe the BB and re-sync through the desktop manager.
Error: "No Outlook or MS Exchange folders appear to be configured."
-Delete the Intellisync folder.
     Close the desktop manager application.
     Disconnect the BB from the computer.
     Double Click on My Computer> Local Disk (C Drive>Documents and Settings>(username)>Application Data>Research In Motion>
   Blackberry>Intellisync.
     Note: If the Application Data folder is not present, click Tools>Folder Options at the top of the screen.
     Click the View Tab, then click on Show Hidden Files and Folders.
     Click Apply>Ok and continue through the remaining steps.
     Delete everything within the Intellisync folder.
     Launch desktop manager and attempt sync the device with the computer.
-Wipe the BB and re-sync through the desktop manager.
Error: “No applications configured for synchronization.”BlackBerry Desktop Manager 4.6To configure organizer applications for synchronization using BlackBerry Desktop Manager 4.6, complete the following steps:
Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
Click Synchronize.
Click the Synchronization link on the left side of the screen, and then click the Synchronization button.
Select a BlackBerry smartphone organizer application and click Setup.
Select a desktop organizer application and click Next.
Outlook needs to be set for Address book, Memopad and Tasks.
BlackBerry Wireless Synch needs to be set for Calendar.
Select synchronization options and click Next.
If applicable, select Microsoft® Outlook® options and click Next.
Click Finish.
Repeat steps 4 to 8 for the remaining BlackBerry smartphone organizer applications.
Click OK to close the Device application window.
Click the Synchronize link on the left side of the screen, and click the Synchronize button.
BlackBerry Desktop Manager 4.2To configure organizer applications for synchronization using BlackBerry Desktop Manager 4.2, complete the following steps:
Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
Click Synchronize and click on the Configuration tab.
Click Configure synch.
Select a BlackBerry smartphone organizer application and click Choose.
Select a desktop organizer application from the Available Translators list and click OK.
Repeat steps 4 and 5 for the remaining BlackBerry smartphone organizer applications.
Choose the appropriate operation from the following list:
Synchronize – This option allows the BlackBerry Desktop Manager to synchronize updated information between the BlackBerry smartphone and the desktop organizer application. Select this option if you want to have both the BlackBerry smartphone and Microsoft Outlook reflect the changes.
Export – This option exports organizer data from the BlackBerry smartphone to the desktop organizer application.
Import – This option imports organizer data information from the desktop organizer application to the BlackBerry smartphone.
Note: For both the Export and Import operations, you will be prompted to accept changes if similar organizer data exists in the desktop organizer application or on the BlackBerry smartphone.
Click OK.
Click OK to close the Configuration window.
Click the Synchronize tab and click Synchronize now.
~Tami~
Intellectuals solve problems; geniuses prevent them.
-- Albert Einstein

suzukisteve wrote:
Hi do you know how to stop the desktop manager opening automatically when i start up the pc.
in the Windows System tray, you should have a BlackBerry icon. click on it to invoke the window. there will be several tabs, in one of them you can untick the option to load Desktop Manager at startup.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

LaCie Desktop Manager doesn't recognize LaCie RAID with my 2011 MacBook Pro

Hello,
I have a new MacBook Pro 17" but I am not able to use the LaCie Desktop Manager with the LaCie 4big Quadra Enterprise Class RAID. The drive is recognized by the finder via eSATA, FireWire, USB, but is not recognized by the LaCie Desktop Manager. This prevents me from encrypting the drive. The LaCie Desktop Manager could recognize the raid with my early 2008 MacBook Pro.
I'd like to know if anyone else is having the same problem with their 2011 MacBook Pro.
I have been communicating with LaCie support but he tells me that he can't check the same or similar configuration as mine.
Thanks,
Dennis

Looks like the cable is the same if you still have the 2010.
http://www.ifixit.com/MacBook-Parts/MacBook-Pro-15-Inch-Unibody-Mid-2009-Mid-201 0-Early-2011-SATA-SuperDrive-Cable/IF161-040

Problems setting up S/MIME on Desktop Manager 5.0

I just got a BlackBerry Bold that I'm using with BES and it's working fine, but I'm having trouble setting up the S/MIME portion of it on Desktop Messenger 5.0.1.
I downloaded and installed the BlackBerry S/MIME add-on package, but when I launch Desktop Manager, the option to manage certificates isn't available at all, even after restarting the computer, it doesn't come up, so I can't add any digital certificates to my device.
I downloaded v4.1 of the S/MIME package, was that the right one to use? Has anyone else seen this happen, and if so, is there a relatively simple solution?
Any help is appreciated!
The PDADoc!
Blackberry Bold 9780 (6.0.0.448)
BlackBerry PlayBook 64GB

Sorry, I was away on business and on and off planes.
How I ended up getting it working was to reinstall BB Desktop Manager, and when given the option to modify my installation, I could add S/MIME support that way, and after rebooting I was good.
The PDADoc!
Blackberry Bold 9780 (6.0.0.448)
BlackBerry PlayBook 64GB

BB Desktop Manager no longer works with Mac Maverick - Need Help Urgently

I have been a loyal Blackberry user since the Government of Canada officially began using these cell phones. I feel, however, abandoned by Blackberry (they obviously don't believe that it is easier to retain an existing customer than acquire a new one). I'm using a Blackberry Bold (9900) with a Macbook Pro. Everything was fine until I upgraded my Mac operating system to Maverick; my Blackberry Desktop Manager no longer works, so I cannot sync the content (contacts, calendar) of my phone with my Mac, but that's not the worst of it.
I recently had a momentary lapse and exceeded the 10 password attempts to access my phone... this accidentally wiped my phone clean... and because Desktop Manager does not work with Mac, I do not have a way to recover my data. Rogers was of no help and had Blackberry updated its desktop software months ago, as it should have, this issue would have been moot. I do not know how or why, but I was able to recover most of my data, but I'm not sure just how up-to-date tha data is and am still going through it, but I'm having issues with some functionality.
I'm in the US for several months and have suspended my Canadian services. Prior to the wipe, I was able to use wifi on my phone to send and receive emails with no problem. After the wipe, I can't send emails or bbms. I checked my blackberry internet service and all email accounts are good to go. BBMs are another issue. I need help. Suggestions please.

Apple has ceased synchronization with Mavericks. The issue lies with Apple, not with the desktop software. To mitigate the lack of sync capabilities in Mavericks you can sync your contacts and calender on your Mac with the usual suspects (Yahoo, Google). Create a backup (archive) for Contacts and Calender on your Mac first, then create one of those email accouonts that allow syncing. On your 9900 and with BlackBerry provisioning enabled create the new or existing email account. See which email accounts can sync with BB, I know Yahoo is working fine. For Yahoo, get the Yahoo Calender sync (a few bucks one-off payment required), Contacts sync works off the shelf within BB. If you reset the 9900 you should be able to restore all data with BB DTM. Please note that emails you received during the 9900 reset and the date of restore will not be available on the device. You will still not be able to sync contacts/calender over BB DTM. I hope that helps.
BlackBerry Bold 9900, Blackberry Z10 and BlackBerry PlayBook.

BLACKBERRY TORCH - won't turn on and desktop manager won't recognise it - I can't get my contacts

Hi all,
I'm new to this so please bare with me.
I'll try and be as brief as possible. Up until last week I had the Blackberry Torch 9800. I was due an upgrade and about two days before I went to contact my network provider my Torch battery died (it wasn't broken at this point, it just was drained and needed charged) so I went to charge it and it did that thing where the battery was so dead it wouldn't even switch on whilst charging.
I plugged it in and rather than charge like normal it was completely dead and the only activity it offered me was two red flashing lights as it 'charged'. From that moment on it has not turned on. Dead as can be. If I plug to charge (wall charger OR USB port) I get the two bright red flashing notification lights but it will not go on.
Anyway rather than send it to be repaired I opted for a new phone as I was due an upgrade anyway and intended on doing so whether the Torch was alive and kicking at this point or not. Cut a long story short I got my new blackberry (9360 curve) it is all set up with my e-mail etc, media card and same sim card swapped over but as Blackberry insist on your contact numbers being saved to the handset and not the sim my contacts are stuck in my Torch 9800.
When I go to plug the Torch in to Desktop manager to get the contacts saved to there and then sync over to my new handset the Torch is so dead that DManager won't even read/recognise it. My network say since this is not an issue with network etc they can't really help and gave me a number for Blackberry services in England somewhere (they are office hrs so can't phone until Monday morning).
Please can someone help? I have my new 9360 all up and running but my contacts are stuck in my Torch and that is the only place they are? DManager won't recognise the Torch because it is dead - except the two flashing lights - and therefore won't let me at the contacts that way.
ANY help would be appreciated - please not too techinal as not great with all of that side of things!
Sorry for the long post.
Sco123.

Sco123 wrote:
Sorry for the long post.
Sco123.
Then let me counter with a short reply:
www.blackberry.com/btsc/KB10144 .
Cheers.
- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.

Desktop Manager Will not Load. Hangs on splash screen when loading, then crashes

My desktop manager is not loading, and hangs whenever it is attempted to load. I have done a clean uninstall, removed rim registry entries, and did a fresh download and install 3 times with full shut downs between each attempt. I am running Windows 7 service pack 1 with an HP Laptop. It is an HP Pavilion dv6 Notebook PC. Product Number LY080UA. I hope that is enough information, but I will give more if asked and informed how to gather such info.
When I right click on the Desktop Manager Icon, I choose to run as Admin. Once it loads the splash screen shows. After a little bit (4-6 seconds) a small Icon appears in my systems tab at the bottom right of my screen. This stays for a little while and then goes away. After this happens the Splash screen hangs, and get a black border around it. If I click on the Splash screen it grey out and says not responding, prompting windows to ask me if I want to wait for the program or close. If I choose to wait, it will sit there and do nothing. If I close it will prompt windows to "look for an error" but has not yet been able to return an answer.
When I log into safe mode, Desktop Manager loads, but does not work well as only a bare bones set of drivers are enabled. If I turn off all but the non-essential services off using services.msc it will load, but again the services needed for it to run and the services for windows to be fully functional are not on at all.
I have attempted to turn off all but the Desktop manager in the start up, using msconfig, but that does not help either.
I am at my wits end here, and would really like some help with this. It loads up (desktop manager) on my Desktop, but I am unable to log that mammoth box around with me while I travel.
Thank you for your time and efforts, I will be very grateful for any and all help.

I'm having the exact same problem here! I'm running Windows 7 Ultimate SP1 x64. Please help! This was posted a month ago.

Multiple Email Accounts on Desktop Manager?

Are there any plans to add functionality to the desktop manager to manage all of the email accounts in my phone? I have some accounts that aren't in outlook that only need to be sent to my phone, and I was wondering if you can manage multiple accounts, can you manage accounts that aren't in outlook. I had to use the email site to setup my accounts to begin with which is fine, but if I have to fine tune things, I don't always want to have to sign into it.

apart from BES users (= Corporate BlackBerry), the Desktop Manager does not deal with emails except for making backups.
Your device can get up to 9 email addresses, you just have to configure that by going on the BIS website of your carrier.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Multiple instances of the same calendar events using Oulook and Desktop Manager

BB Curve 8310
OS 4.5
Desktop Manager 5.0
Theme = Dimension Today
Outlook 2007 “full version”
Using two POP3 email accounts. One is a personal gmail and the other is most important a business email. I do not use gmails calendar.
12 Months or so back I would sometimes get duplicate appointments in my BB calendar after a sync but Outlook showed a single appointment. I had read that it was intermittent with the theme “Today” and the advice was “do not accept appointment invites in Outlook”.
I forgot and accepted several I the past week. Now almost all my appointments are doubled up in my BB and again, my Outlook seems fine. I just noticed that I can now select which calendar to “show” in my BB.
Is this caused by getting an email invite to an appointment?
1)   Does anyone know what is causing this?
2)   Could you suggest a quick fix?
3)   Could you suggest a permanent fix?
Thanks
Patrick
Solved!
Go to Solution.

PatS wrote:
Thanks Bifocals ,,,,, I'm blushing just a bit. I'd put one of those red smiley faces but I would have to post another question to find out how!
BB Calendar CICAL = personal email
BB Messaging CMIME = work email
This is not correct the default services values need both reflect the main email associated account.
They need to both be your work address. This could very well explain the duplicates
Outlook has/uses only the work email address show it has to be the default one - I have long ago deleted my personal one from Outlook.
Outlooks Calendar Data File recurrence (none) 339, in Outlook 2007 I had to find them a different way but I think it's what your looking for.
My BB shows a "default" = 217, "personal" = 185, and "work" = 309
The records in the device default calendar will not synchronize. The are in effect "orphaned"
records that at one time belonged to an email address. Usually caused by deleting the email account or losing the service books for the email account. We need to remove them
can you tell what email account they were created from? And where they would logically be moved?
A couple of notes - now that you have had me flipping through different areas I have noticed a few interesting things that maybe would be beneficial. While using Outlook 2003, I used several email addresses. Don't know if Outlook updates to 2007 or installs a new 2007 program using data from 2003. There was a time that I was sending emails in Outlook from my personal account, there was a slight hiccup and every so often it would revert back, hence I simply deleted it.
I would need to verify it, but I'm pretty sure that the email addresses would have to be installed again.
I'll split that one with you. I'll take the Blackberry knowledgebase. You take the Microsoft outlook support site
I'm now wondering if I delete all the calendars on my BB and do the one way sync? That seems simple enough.
We are gong to do just that, to repair what happened. It will not prevent another recurrence.
You asked for three things:
You wanted a a reason this happened, I think we found it in the default services setup.
You wanted a quick fix, It will be done in with an hour's work.
You also wanted a permanent fix, Want to go for all three?
If you have multiple calendars you will have problems. It's just the nature of the beast.
It's not an "if " but just a matter of "when" deal!
Personally I can't find any logic in the concept of multiple calendars.
People explain they use one for work appointments and one for personal appointments.
I always want to ask why they don't use two watches one for personal and one for work?
I do see the need for separating personal and work email accounts.
Here is I think the best of both worlds answer.
Leave your work email configured and use the work calendar as you would normally.
For your personal email install the Gmail for mobile application. You have access to your
personal and work emails, they are kept separate due to the nature of the Gmail app.
Here is the the cherry on the top. The Gmail app doesn't install a calendar.
So two email addresses one calendar, ain't life grand!
So here is the plan Stan, let me know what you think.
1) On the Blackberry options advanced options, default services. Match both options to your work email.
2) Decide what needs to happen with the 217 device default "orphans".
Also 185 personal records. Are they worth keeping, can they be sent to the work calendar, do they need to be on Outlook.
3) Read this article you can see your options and help you make the best decision.
KB19240 How to merge multiple calendars into one calendar on the BlackBerry smartphone
Read about the Gmail for mobile app see if you think it will work for you: Gmail mobile app
If you don't like it or don't think it's a good fit just let me know and we can go a different way.
Let me know what you want to do,
Thanks,
Bifocals
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MULTIPLE PROBLEMS STILL WITH DESKTOP MANAGER 1.0.1

Could you please let me know if you are having the same problems with the new desktop manager for Mac 1.0.1. (simply state the number on the list below - no need to write anything else)
I doubt very much anyone has a fix for the problems since RIM doesn't, but could you just post a quick reply identifying which of the following issues you're also having in the list below. I Would like to prove to RIM how many people are having the same issues - I'm not so sure they realize how pervasive these issues are. Thanks
(1) Several fields in each contact in my Mac Address Book are not transferred to my Blackberry, for instance: the phone number category "Work 2", the phone number category "Other", the email category "home" - if there is two of them only one is transferred;
(2) It cuts off the end of the "Note" section in the Address Book contacts;
(3) The software crashes when syncing Entourage calendar;
(4) The software severely retards the functioning of my other programs while syncing the Entourage calendar and it is necessary to restart my computer for normal function to resume;
(5) Calendar event alarms are removed from my blackberry even though they are active on my desktop; and
(6) Some recurring Calendar events are not transferred over to my Blackberry.
Lance

My problems are also different. It was working for a while (a few weeks and maybe 4 syncs). Now, it always gives an non-descript "Sync Error" message when trying to sync Contacts with Address Book on my MacBook running Mac OSX 10.5.8, and DTM 1.0.1.   I've UNinstalled it, REinstalled it, and can get it to sync with iCal, but not Address Book.
I've tried all sorts of possible solutions, like eliminating all the Groups in my address book and only having 1. I've tried clearing the Blackberry data before syncing. I've tried syncing both directions, and I've tried syncing with overwriting everying in the Blackberry. None of those solutons works.   I also had problems with iCal, but got that to sync by clearing the calendar on the BB first, then syncing calendar alone (not with contacts).
I cant even express how disappointed I am with the Blackberry Destop Manager after waiting for more than year for it after PocketMac failed as a useless piece of code.   The limited setup features, and now its lack of any useful functionality has me ready to dump my Blackberry for an iPhone.   If that happens RIM, I won't be back, and I won't be advising any associates to stick with Blackberry. I'm at the end of my consumer satisfaction, so you don't need to spend millions with J.D. Power to figure this one out. Just make the **bleep** thing work with a MAC! (Just in case anyone from RIM is lurking...you'd think at least one of those software guys would use a Mac?)!!

Desktop Manager v6.0 is unusable.

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