GCU Trade-in bonus not applied

On Thursday July 31st I traded in Dragon's Crown for the PS3. I was just reviewing the benefits of being an unlocked member and noticed that I did not receive the 10% trade in bonus. The base trade-in value was $10 and I only received $10 credit. While 10% of that is a small amount, I am concerned that my GCU is not working properly as I entered in and confirmed my information in store. Should I be concermed about this?

Hi rareliga,
Sorry to hear your GCU benefits might not have been properly applied to your recent trade! As long as your My Best Buy membership info was entered at the beginning of the transaction, then both the trade-in credit bonus and bonus points should have been applied automatically.
I've sent you some information, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
 Private Message

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  • Trade In Bonus Not Applied

    This topic has been moved to our My Best Buy board under My Best Buy Gamer's Club for further moderation.

    Hello again ghost1914, 
    So we meet again! It's regrettable that it isn't under better circumstances. I'm sorry to hear that your Gamers Club Unlocked bonus may not have been added to your recent trade-in. Adding a Gamers Club Unlocked membership to a trade-in should be a fairly simple process, and it's discouraging your experience may not have gone as planned. 
    So that I can ensure I have all of the details regarding this trade-in, please email me a copy of the trade-in receipt you should have received at [email protected] with "Attn: Tasha" in the subject line. Once I receive this, I should be able to look further into this trade-in experience. 
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    I've replied to the private message you sent earlier this week, so please make sure to check your private messages when you can.
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    To send me a private message, simply sign into the forum and then click on either the link in my signature below or the letter icon in the upper right-hand corner of the page.
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  • 10% Bonus not applied

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    Hi twick87,
    Sorry to hear your Gamers' Club Unlocked bonuses might not have been applied to your recent trade! As long as your My Best Buy membership information was collected during the transaction, then the 10% trade-in bonus should have applied automatically.
    I've sent you some information, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
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  • GCU trade in - no 10% bonus

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  • Didn't get GCU 10% Trade In Bonus

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