Display pm service order on application area CIC0

Hi Experts,
We have a requirement that the pm orders created for a business partner can be displayed on CIC0 on the navigation area. (Actually only display Costumer Service Orders) . What can we do?
Thanks in Advance
Nicolas

Hi Abdul,
For this case, It will required some coding. You need to create an subtype for object ISUSMORDER. For exmaple ZISUSMORDE. And add new attribute 'person responsible' to the subtype, create a code to get person responsible into that attribute, and delegate the object to the subtype. then it will show up on transaction ENVD for you to select.
Chaiphon

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Warranty tab not getting displayed in service order

DEAR ALL,
I have an issue with crm services, I HAVE NOT ACTIVATED/USED INSTALL BASE IN MY SCENARIO AND HAVE CREATED PRODUCTS DIRECTLY/ DOWNLOADING FROM R/3.
NOW WHEN I MAKE A SERVICE ORDER THEN WHEN I ENTER THE PRODUCT (EG: FINISHGED GOOD) ITEM CATEGORY BEING YANN (TEXT ITEM CREATED BY US) THEN THE WARRANTY TAB IS NOT COMING UP.
when we add an expense item in the next line item warranty tab is getting displayed.
KINDLY HELP.
REGARDS,
AMIT

Hi for this u can use VCT but you to check for doc flow action settings and work flow before, then only you will get Guranty Data tab hope this will helpful
Regards
Venkat

Opening a Service Order directly in BSP application

Hi Experts,
I would like to know if its possible to pass the service Order no as a part of the BSP URL, so that the service Order is displayed in the BSP application.
For e.g. Service Order BSP application URL is: http://system:port/sap/bc/bsp/sap/crm_bsp_frame/entrypoint.do?appl=CRMD_BUS2000116
Is it possible to pass the object_id(Transaction Number) also as a part of this URL, which can display that particular order when the link is clicked?
Thanks,
Piyush

post this in CRM forum for better response.
SAP CRM: Webclient UI - Framework
Regards
Raja

Error while creating service order in web ic 5.0

Hi All,
we are facing problem with service order in web ic 5.0.whenever we click on service order in navigation area it is throwing an error message as given below.
Note
The following error text was processed in the system RQ4 : No business transaction type was found
The error occurred on the application server pssapcmq_RQ4_01 and in the work process 0 .
The termination type was: ERROR_MESSAGE_STATE
The ABAP call stack was:
Module: %_HTTP_START of program SAPMHTTP
What can I do?
If the termination type was RABAX_STATE, then you can find more information on the cause of the termination in the system RQ4 in transaction ST22.
If the termination type was ABORT_MESSAGE_STATE, then you can find more information on the cause of the termination on the application server pssapcmq_RQ4_01 in transaction SM21.
If the termination type was ERROR_MESSAGE_STATE, then you can search for more information in the trace file for the work process 0 in transaction ST11 on the application server pssapcmq_RQ4_01 . In some situations, you may also need to analyze the trace files of other work processes.
If you do not yet have a user ID, contact your system administrator.
Error code: ICF-IE-http -c: 370 -u: BEJAW1M -l: E -s: RQ4 -i: pssapcmq_RQ4_01 -w: 0 -d: 20080111 -t: 133612 -v: ERROR_MESSAGE_STATE -e: No business transaction type was found
HTTP 500 - Internal Server Error
Your SAP Internet Communication Framework Team
Please help me
Regards
Madhav

Hello Madhav,
You have to maintain your 'business transaction profile' (SPRO->CRM->IC Web->Business Transaction->Define bus. trans. prof.) in the customizing and assign that profile to your IC WebClient profile (the one you assigned in the org. model)
In the business transaction profile you must make sure that at least one transaction type (e.g. ZSRV) is assigned as 'Dependent business transaction' and that entry is flagged as 'Service'.
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This should solve your problem!
Kind regards,
Joost

Customer Factsheet: Service Orders

Hi all,
Web UI: All sales orders belonging to sold-to-party XY are assigned to a specific assignment block of sold-to-party XY. What about service orders? How can I integrate service orders into the Customer Factsheet?
Thanks in advance.
Best regards,
AEV

Hi AEV,
If you want to display the service order data related to specific business partner then you have to go first BP_FACTSHEET component ,then select the service order view ,click on configuration tab and adjust the field what ever you want to display in web ui corresponding business roll.then you have to go BSP_DLC_FS component ,there you can assign the particular view to specific business roll and layout also.
Thanks
Vishwas Sahu

Credit block should not prevent service order creation

An upgrade from 4.7 to ECC6, without any changes made to the configuration or program change, has lead to the following issue. ECC6 is not creating a service order connected to a sales order, when the customer has exceeded the credit limit. The sales order of custom order type is getting saved with a warning message that credit limit has exceeded. However, earlier in 4.7, the message would not stop creating subsequent service order. What could be different, that prevent ECC6 environment to hold on to service order creation? A subsequent release of the credit block through VKM1 however triggers the service order being created.

Are you using credit card processing in SAP to get the authorization?
If you are then the authorization should not block the order.
Or are you using credit card as a form of payment (without authorization) in which case this needs to be put on the customers account as a payment and then the order entered.
Where are you holding the credit card details?

Business Object "Service Order" not found in Web Service Tool

Dear Experts,
We're trying to create a web service for Service Order via Web Service Tool,
but we can't find the business object "Service Order" there.
How to step to reproduce the problem:
1. Logon CRM WEBUI with the business role ITSERVICEPRO.
(or T-cd:BSP_WD_CMPWB > Enter component WS_DESIGN_TOOL > Test)
2. Go to Service Operations>Web Service
3. Create a new Web Service
-> In "Service Objects" area at step 1 "Select Objects", there's a drop down list box of "Business Object".
In this list, "Service Order" does not exist.
Other objects such as "Service Confirmation", "Service Order Quotation" etc are available.
How can we create a new web service for Service Order?
Any advise would be highly apprecaited.
Best regards,
F.T.

Hello Rocca,
It is hard coded in FM CRM_SALESDOCUMENT_FILTER that the item which is assigned to object type BUS2000140 would be removed from the upload relevant item list.
To get it replicated, I am afraid that you need to modify the relevant coding here.
Best regards,
Maggie

Requirement to add new field in Location Tab of Service order

We have a requirement in which it is needed to add anew field in Location Tab of Equipment and Service order. For Equipment part , we have added the field via Enhancement ITOB0001 and activating the field via "Set View Profile for Technical Objects".
But for Service order part, we are not able to add the new field in the Location tab , please suggest how can we achieve this.

Hi Deepika,
If you are not particular about having it in Location tab use Screen-Exit provided in the Enhancement IWO10018 to add an additional tab to host your custom fields. as under:
ABAPer will be able to readily follow these steps
Steps will be,
1. Create a Data type to capture the your custom values. (SE11)
2. Include your Zfield (with this datatype) through in the include structure CI_AUFK of the Order Header table (AUFK)
3. Create a project with Tcode CMOD and assign the enhancement above (IWO10018)
4. Go to Components and Click on Screen Exit
5. Here Go to Screen-painter (Blue Arrow named Layout) , Create your Field screen-box, field Text field and field Input field. In the field input field Name you should use the above Zfield details (table-field)
6.Activate the project CMOD and come-out.
Run IW31, you will see an additional tab like shown above. But here the field is nothing.
We haven''t told the system what is to be filled here.
For this in continuation to the above steps between 5 and 6, insert this step.
5a. Write your code in Function Exits : EXIT_SAPLCOIH_018 and EXIT_SAPLCOIH_019 of the same enhancement (IWO10018.)
Code to be written in exit 18:
move-corresponding COCI_AUFK_IMP to AUFK.
Code to be written in exit 19:
move-corresponding aufk to COCI_AUFK_exp.
After this exercise your Z-field will be visible in the Enhancement Tab as shown in the picture in the beginning. Now your values will be saving to AUFK table.
So, this is completely an ABAPer job.
Hope this information helps you.
Jogeswara Rao K

Object Type (OBJTYPE ) for Service Order & Billing

Hi,
I am developing a report for billed service orders . I wanted to know what is the
OBJTYPE for billing.
In the CRM_ORDER_READ function module we can see
OBJTYPE = BUS2000117 ( For Service Confirmation)
OBJTYPE = BUS2000116 ( For Service Order)
How my report will fetch only those service order details which are billed ?
Is there any common key ?
I am using extracxtors in BW:
0CRM_SRV_PROCESS_H
0CRM_SRV_PROCESS_I
Regards
PK

OK, next step could be to have a look to see if Plant is checked (I think it might be) and if you so could create roles on groups of plants which represent each Sales area. It's not perfect but short of changing the code (you could speak to an ABAPer to see if there is a user exit or enhancement point they could use) you could reduce some of your risk this way

How ot make classifications mandatory in service order

Hi,
We are using classifications configured through category modeler in interaction center for service orders. How can we make classifications mandatory for the service orders. We are using SAP CRM 7.0.
Thanks
Dan

Hi.
The fields are on the service order details screen?
If so, you may set each of the categorization fields as required using the UI configuration tool.
Regards.

Service order to sales order settlement

Hi Team,
While settling service order to sales order via KO88, our Product Costs settled to one secondary cost element say-962100 & Labor Costs settled to secondary cost elemnt-say 968000. We need to pass journal entry for transfer labour cost to GL account manually.
Do we have any option to post enrty to GL account"salaries & wages" at the time of settlement itself.

Hi,
I would like to describe the question in detail:-
We have a client requirement in one of business scenario of   u201CService order to sales order settlementu201D:-
Business Scenario:
Customer sends goods for repair to us. We create a repair sales order and on saving the sales order u2013 it creates a service order.
Goods are issued and labor costs are booked on the service order.
Item is repaired and we bill the customer.
At the month end,
-     we settle the material cost and labor cost to repair sales order (hence matching cost with revenue from management books view)
-     we settle repair sales order to COPA.
Question/Issue:
When the labor cost is booked on the service order, the cost center gets the credit and costs are debited to the service order. However, from accounting perspective, the costs are still sitting on the SALARIES AND WAGES GL account.
What we need is to make an accounting entry for this labor cost to COGS u2013 OTHERS for all such labor cost booked.
How can we achieve this?
Thanks
Pooja

Service order PCUI Config CRMD_BUS2000116

HI Gurus,
In the service order PCUI application i.e crmd_bus2000116, under the billing tab (header level), we need to add the field PAYMENT_METHODS.
Please let me know the configuration required for the same. I tried doing this through CRMC_BLUEPRINT_C but no success so far. Please be as detailed as possible. Your help is really appreciated.
Regards,

Dave,
We had the same issue in the Service Confirmation Application(CRMD_BUS2000117). The feature to edit the ship to party address is available in the SAP GUI ,but it is was not available in PCUI.
You can amend the Ship to party address under the partners tab by adding the following entry in customizing. It worked for us for service confirmation.The following entries will allow the maintenance of the address in CRMD_BUS2000116 application for version 0001 :
Entry 1:
Application CRMD_BUS2000116
View <<<<< Your own view if relevant
Version 0001
Event S1O_HD_PARTNER_ORG
Position
Screen Variant
Scrn Elmnt Typ MULT
Field Group ADR_DETAIL
Toolbar Group ADR_DETAIL
Tab Page Group BTX_ADDR_H
Search Grp
Viewset Group
Step Group
DocuClass
Object ID
Structure Name CRMT_BSP_ADDRESS
Entry 2:
Application CRMD_BUS2000116
View <<<<< Your own view if relevant
Version 0001
Event S1O_IT_PARTNER_ORG
Position
Screen Variant
Scrn Elmnt Typ MULT
Field Group ADR_DETAIL
Toolbar Group ADR_DETAIL
Tab Page Group BTX_ADDR_I
Search Grp
Viewset Group
Step Group
DocuClass
Object ID
Structure Name CRMT_BSP_ADDRESS
It has to be added using transaction crmc_blueprint_c under
the "Define Application Layout" customizing.
If you use a specific view, do not forget to add it to the two entries in the VIEW field.
Try adding the first entry first and see if it works.Second entry might not be needed.
Thanks
Swami.
Reward points if it helps.

Help with IW33 Service order!!!

Hey Guys
Please help me in the foll scenario.
When we go to IW33 and put in a service order, then hit the costs tab. There is a Rep.Plan/Act. pushbutton over the tabstrip. When we hit that we can see the detailed planned and actual costs.
My problem is I need to capture these values, especially the Outgoing freight SP that appears in some service orders (where parts are used).
I have heard there is a standard function module that can return all this data if we simply export the service order number, does anyone have any idea about this ?? .
Please help , I have already wasted 72 hours of development time on this looking for a solution.

You can use the function module CO_COST_READ_ORDER.
Hope it helps.
Reward if it is useful.
Thanks,
Srinivas

Diff. between Sales order and Service order

Hi Gurus,
Can anybody tell me what is the diff. between sales and service order? What are the customization settings will be different for the sales and service order?
Thanks in advance

Hi Devi,
Both are two different scenarios. But both are transactions having different purpose.
Sales order comes to the picture when ever any product or service are going to sale. Service order comes to the picture either after sales order processing, when ever any damage happened to the product or replacement required or in order to return the product. or Service sales scenario.
For Configuration settings please refer the Best Practices Configuration guides.
If any clarification please revert...
Reward if it helps
Johnny.

DP90 - order of items from service order

Hi,
how can I define in which order the items are put into the sales document during DP90? Right now, the system just puts them in, sorted by material number.
Thank you!
Florian

Hi
Through material determination DIP profile determine materials in sales order.
In service order activities/Operations are available,but in sales materials
Say in my service order, operation/activity is Service in office Hours
This operation/activity we can not put in to sales order as there we speciefy material
Now create one material by MM01
maintain item category goup as DIEN(Only maintain basic data & sales related information)
Example - 11000 - Service in office hour
Now DIP profile determine that
Operation/activity service in office hours = materail 11000 in sales order
In DIP Profile
Select characteristic, Activity Type and in
Material determination
Put the material - 1100
Select it >>> Click on Criterial
Here you can speciefy operation/activity
Kapil

Display pm service order on application area CIC0

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