Do i have to pay replacement price under warranty?

Microphone of my iphone didn't work so i went to apple and as it was under warranty they gave me a new one but now i received an e-mail saying that proce of repair is £115 but amount due is £0 does it mean i have to pay anything?

Likely "Accidental Damage" done to the device, this voids free repair under warranty. Things like broken screen, dented casing, or liquid damage are considered accidental. Call apple and they will have notes reporting the reason for charging out of warranty repair cost. They have pictures too, so lying is not smart =)

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Replacement ipod under warranty DOWNGRADED from 30gig to 20gig!

Hi,
I just received a replacement ipod under warranty (it was purchased less then 6 months ago). Everything was great until I realized that they sent me a 20gig ipod - MY ipod was a 30gig. There seems to be no avenue for sending a support request for this. Does anyone have any suggestions on how to contact support to get this remedied?
Thank you
ipod 30gig

2 years ago I got a 10gig ipod as a replacement for my 20gig 3rd generation ipod. called the hotline, they checked it and sent me a new 20gig even before i had to send them the 10gb unit.
Just call the support hotline...they should know which serialnumber belongs to which unit, what size it has and who it was sent to.
mfg

If I take my Iphone 5c to the apple store to be fixed with the service charge of $269, if they can't fix it do they replace the phone? Or will I have to pay retail price for a new phone?

I have a water damaged iphone 5c. I was thinking about taking it to the Apple store and paying the 269 dollar service charge for them to attempt to fix it. My question is: If they can't fix it, will they replace my phone for that $269 dollars, or will I have to pay full retail price for a new phone?

They do not repair at all.
The replace.
The $269 is for a replacement.

Replacement Nano under warranty also defective. Will not pay shipping 2x!!

I had a Nano 2nd Gen purchased last December. It had an audio jack problem and needed to be replaced. I do not have Apple Care, btw. I had to pay shipping to get the Nano replaced; about $30, a shipping fee that is a bit ridiculous in and of itself.
The replacement Nano is defective OUT OF THE BOX. It constantly exhibits playback artifacts (chirping sounds) on podcasts and eventually just stops playing the files altogether. I'm an audio engineer by trade, and a pc geek, so I'm pretty clear on this being defective. I've done the restore, tried different files, different bitrates, blah blah blah. It's defective, period.
The real problem is that Apple simply has the automated service requestor page, and I'm again instructed that I will have to pay shipping to get this REPLACEMENT! Nano serviced. Again, this came to me defective right out of the box.
There's no way I should have to pay shipping to get a replacement of a replacement. In other words, for a Nano that cost about $149 new, I'm going to have to end up paying $60 under warranty to get something that works?
What are my options here? Other people must have had this happen to them. I would appreciate some help. Is there any other way to get Apple to waive the replacement of a replacement shipping fee?
I don't want to go ahead with the request for service until I know I can get it fixed/replaced free of charge this time.
If I have to pay again to get a replacement for something that was sent defective, I will just throw the thing in a drawer, and Apple will have lost a customer for life.
Ipod Nano 2G 2nd Generation Windows XP Pro
Windows XP Pro

Doesn't matter what carrier you go to if it happens again then you'd be in the same place. Carriers are only the middlemen so that you don't have to wait long for device replacements and the guidelines are set by the manufacturer is what is and isn't covered. Your best bet is to pressure Samsung if you believe it's a manufacturer defect.

I replaced my iPhone screen myself and now my phone is over heating. i have no idea if its under warranty and if so will apple do anything even though i took it apart?

So my iPhone screen cracked and i ordered a new screen to replace it. Finally when i finished i went to turn it on and the screen just stayed blank. I plugged it in and the apple symbol came up but then went off, and kept doing this. so i let it set for about an hour and tried again. it gave the charging symbol and just stayed on this for about half an hour. i unplugged it and when i did it just went off. after a while it did come back on but it began to overheat and the battery lasts about 45 minutes. i took the back off and its the logic board that is hot and not the battery. can this be fixed? i dont know if its under warranty but if it is will they replace it after the fact that i took it apart?

In the U.S.:
Out-of-Warranty Service
If you own an iPhone that is ineligible for warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple will service your iPhone for the Out-of-Warranty Service fee listed below.
iPhone model
Out-of-Warranty Service
iPhone 4S
$199
iPhone 4, iPhone 3GS,
iPhone 3G, Original iPhone
$149
A $6.95 shipping fee will be added if you arrange service online or by calling Apple Technical Support. All fees are in U.S. dollars and are subject to local tax.
When setting up out-of-warranty service, Apple will request credit card pre-authorization for the maximum service fee listed above. This amount will be deducted from your credit limit. The final service fee we charge will be determined during testing and may be less than the service fee listed above.
Certain damage is ineligible for out-of-warranty service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications. However, an iPhone that has failed due to contact with liquid may be eligible for out-of-warranty service.
Apple reserves the right to determine whether or not your iPhone is eligible for Out-of-Warranty service. iPhones that are repaired or replaced have a 90-day limited hardware warranty or assume the remainder of your standard warranty or AppleCare service contract coverage, whichever is longer. Please see Apple's Repair Terms And Conditions for further details."
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne

Replacing phone under warranty

The backlight on my Kin Twom has died. I went to the store today and confirmed that the phone is under warranty. However, they said that they could not order another Kin Twom as a replacement because none were available. Instead, they offered a different phone I am not interested in. I have read in several posts on this forum that it might be possible to get a certified pre-owned phone. I would very much like to replace my current phone with the same model, so if there are pre-owned phones available how could I go about getting one?
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I called someone at the Warranty Center. They gave me the Jest as well. They didn't say if it' was the new Jest 2 or the old one. The old one I didn't like the form factor. I asked if there was another resolution. She said she could do a manager over-ride and I could renew my contract now and pick out a new phone. I can't pick a 4G phone or an I phone, but otherwise, I could get a new phone now.
I don't know how they could even consider the jest a compairable phone (they are going by price not quality..how convenient for them!). Unfortunately anything compairable is a smart phone! I may call back and ask if there is a place where I could send my phone in to be repaired. I have a back-up phone. So I'd be willing to send it in to be fixed.
Not sure if I'm taking the upgrade option. As most phones I"m looking at will cost me something. Well more than I want to pay right now. There are free ones, but I don't think I can choose a certified used one to do the swap with.

Apple store replaced my under warranty phone with a blacklisted phone??

I took in my phone that was still under warranty for a defect and apple replaced it. At the time I was still under contract with AT&T. I had no problems with the phone until my contract was up and now suddenly started to have network problems. After some research I found that my phones imei was blacklisted. I then contacted AT&T and they were able to find it has been blacklisted dating back to the date of me being granted the new phone from Apple. The rep for AT&T and myself can't figure out how it worked up until now being it's been blacklisted for 4 months nor do we understand how a phone straight from the distributor is marked as stolen. Any advice will help at this point. Also, my warranty is up now so would this effect them fixing there mistake? TIA

Did you contact Apple since you got the phone fromt them? AT&T can't help you. Apple has the IMEI of the phone they gave you.

If I downloaded a free app in the past(iphone), lost everything in a restore, and now that free app isn't free anymore, if i try and re-download it, will it be free, or will I have to pay whatever price the app is now?

Lost it all in the restore, have been redownloading the ones I bought just fine.. it's the ones I snagged when they were free I am worried about. Will it prompt me that I have already "purchased" this before.. or will it just go ahead and assume I am buying it if I click "buy". Can I go into itunes and into the purchase history and download all the apps that are there and even though the ones i got when they were free cost money...will they download for free?? Can't find any info on this anywhere, thanks a bunch!!!!

If you Go to the app store on your phone, then go to updates you should have a purchased icon at the top.
Click on that and it will show the apps you have downloaded before as they are stored on the icloud.
Then you should be able to click on the app and redownload it, not sure if it will charge but its worth a try.

How much does a ipod replacement cost under warranty?

How much does an in-warranty ipod touch replacement cost? It was dropped and the screen cracked.

Apple - Support - iPod - Repair pricing

Why do i have to pay for a battery repair if i am under warranty?

My battery has been having problems
It will say its at 50% and then drop to 1% and turn off
When i plug it in it will be around 45% depending where it was when it turned off
I went to apple and they told me they would replace it
When i went they told me i had to pay 79.99 to replace it
Why do i have to pay if im under warranty
The diganoses says the battery needs service

If the phone is within its one year warranty the battery replacement should be free. If Apple tests it and says it is defective. If their test says it is not defective then you have a software problem that can be fixed.

Replacing an iphone under warranty?

i have an iPhone 4 (not 4S). last night it fell in a cup of water. will the apple store replace it if it is under warranty? last time i went into my local store, they would not replace my screen because it was cracked although it was under warranty!

Nothing has changed: user-caused damage is still not covered under the factory warranty. If you purchased AppleCare+ when you purchased your iPhone, Apple will replace the iPhone for their normal fee - $45 in the US. If you did not purchase AppleCare+, as I presume you did not or you would have been covered for the cracked screen, then you will again have to pay the out-of-warranty replacement charge just as you did when you dropped the iPhone.
Regards.

Can apple replace my 32g 3gs which is broken (under warranty) even though they are no longer sold??

since they are not being sold any more can i still get a replacment??

I also have a 32G 3GS (also under warranty), and it was having issues with the side volume on/off key and with 3G reception. I took it to the Apple Store, and I got a new version of the same model. It might have been refurbished -- don't know. But it's new to me. Though the side volume on/off key works just fine now, I'm still having some 3G access issues. But I just read some possible solutions for that in these forums and will try those next.

If my ipod touch 5th generation charger doesn't work anymore and i go back to apple, will they give me a new free charger or will i have to pay for a new one?

Lately my Ipod 5th generatioon charger hasnt been working very well. I wanted to know if this is a problem in where if i go to apple they will give me a new charger in which i need to pay for or will i go to apple and they will give me a new one for free. I've already had to pay for 2 new chargers somewhere else so i really hope someone can give me an honest answer because to be honest i really dont want to pay for a new charger! Hurry please

If this is an Apple charger less than a year old, Apple will replace it under warranty.

Broken screen on 561-373-3900 under warranty ?

replaced screen in january under warranty its broken again
can it be replaced ?

If you mean defective and the screen was replaced by an Apple Store and the iPhone is still under the original warranty, then yes, it will be replaced again under warranty. Otherwise you will have to negotiate with Apple on the matter, though they're usually pretty rigid about providing service after the warranty has expired.
If by broken you mean damaged, that's not covered by warranty, but Apple will still replace the screen or the entire iPhone, though you'll have to pay their standard charge for such service.
Regards.
Message was edited by: varjak paw

Do i have to pay replacement price under warranty?

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