Do NOT wish to renew my Creative Cloud membership, where can I cancel?

Hello folks,
I have an Abode Creative Cloud membership, which will complete 1 year this week. I have not been using any of the desktop software for at least the last 5 months and do not wish to continue with the membership since I do not need them any more. My next payment is scheduled on 23/06/2014.
I can not find the "Cancel" option in the member plan details as mentioned in Cancel your membership or subscription | Creative Cloud under **To cancel your membership in the last month (month 12), follow the steps in the "Cancel a month-to-month membership" section below.**
Could someone kindly guide me to the right place, or if someone from Adobe could cancel my CC membership, I will be very thankful to you.
Beverley Gray, Rajshree, Gurleen_K
Thanks in advance,
Sumit Datta

Rajshree
Hi there, same as OP. I cannot cancel my plan. This should be fixed.
Meanwhile replace the "FAQ/Help" as it is misleading, and help me cancel my single app month to month subscription.
Thank you.
Ryan.

Similar Messages

  • I have renew my Creative cloud membership. I still can login into my account yet I get a message "We are having trouble identifying your membership" 00 days remaining. This message may refer to my old membership?!

    I have renew my Creative cloud membership on 20 July 2014. I still can log in into my account yet I get a message "We are having trouble identifying your membership" 00 days remaining. This message may refer to my old membership?!  How can I reconstruct the automatic login and have the right days remaining number?

    bridge_system_error,Please try the following steps.
    Delete the opm.db file from the following location based on your operating system.
    <user account> is your user-specific folder Mac OS:
    Mac HD/Users/<user account>/Library/Application Support/Adobe/OOBE
    Note: The <user account>/Library/ folder is hidden after OS 10.7, follow the instructions here to access it: Access hidden user library files | Mac OS 10.7 Lion
    Windows:
    C:\Users\<user account>\AppData\Local\Adobe\OOBE folder
    Note: The AppData folder is hidden by default. Follow these instructions to unhide it if needed: Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7
    (if you get error while renaming it, use the Task Manager for Windows and Activity Monitor for Mac to end all Adobe Processes.)
    Launch the Creative Cloud app again for the Start Menu (Windows) or Applications Folder (Mac OS).
    Launch the Adobe Photoshop CC and click 'Not my Adobe ID' in the Sign in window and sign in using the Adobe ID and password that was used to purchase the subscription.

  • My changes to a duplicated page are not syncing up in the Creative Cloud. How can I fix this?

    I'm using Adobe Proto on an iPad. I created one page and successfully viewed it in the Creative Cloud. Then I duplicated that 1st page so I could work on the next page in that project. I made some changes to the 2nd page and then synced the project with the Creative Cloud again.
    Once I try to view the 2nd page in the Creative Cloud, it's still an exact copy of the 1st page. In other words, my changes on the 2nd page don't show up. I've tried synching the project many times and I get the same result. Tried opening the project from another browser, same result.
    My changes to a duplicated page are not syncing up in the Creative Cloud. How can I fix this?
    Thank you.

    Yes, I'm 99% certain the project is being synced. If I duplicate more than the one page so that I end up with more than 2 pages, I still see every single page that I duplicated and made changes as the initial version of the page.
    I duplicated that 1st page again so that I have 3 pages. I made changes to the 3rd one and I'm still not seeing those changes when I look at the page in Creative Cloud. I see the new, 3rd page, so that should mean the project is being synced, correct?

  • How do i renew my creative cloud membership single user?

    how do i renew my creative cloud membership single user?

    Google is your friend
    http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html
    http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • I subscribe to Creative Cloud.  Where can I download AE CC (12) NOT 2014 :-)

    I subscribe to Creative Cloud.  Where can I download AE CC (12) NOT 2014 :-)
    All links on the Adobe website have gone.
    I do not want trial (I have already paid through subscription)
    I need older version for working with group. 
    Ta!

    Sorted!!!! IT is on the Creative Cloud desktop under "previous versions!  Hurrah!

  • This is how I am supposed to contact to have my annual creative cloud membership refunded?  I cancelled immediately upon seeing the charge and followed the instructions given and wound up here.  Am I supposed to share my username and password with the for

    This is how I am supposed to contact to have my annual creative cloud membership refunded?  I cancelled immediately upon seeing the charge and followed the instructions given and wound up here.  Am I supposed to share my username and password with the forum?  Adobe, I am about to go social with my frustrations!

    No, this is a public forum, as in user-to-user, so you should not share any private information here.  You will need to contact Adobe Support by chat or phone, which is apparently getting harder and harder to do.  Use the link below and choose the Still Need Help? option at the bottom in the blue area - in the section that opens take your pick of chat or phone.
    Contact Customer Care

  • Activating code for renewal of creative cloud membership

    i´m idug chapter rep in germany and i have not received an activating code for renewal of my creative cloud membership yet and it expires in two days! can anybody help?

    Did you buy from a reseller or direct from Adobe?
    If direct from Adobe you do not receive a code, you use your Adobe ID and your paid account https://www.adobe.com/account.html

  • Creative Cloud Membership, but can't access photoshop, lightroom, etc.

    I ordered the creative cloud team business membership for $69.99 which said that I would have full access to services when I made the purchase. However, I only have access to applications like Edge Code, Edge Inspect, etc. I was under the impression that applications like photoshop, lightroom, after effects, etc. were included. What can I do to have full access to these applications? As of right now I can only use them as a trial. It was not clear that these applications were not included in the membership when I purchased them. 

    Hi Waltmusiczoo,
    Welcome to Adobe Support,
    You have purchased the Creative Cloud for team last month. It is for one seat which you have assigned to a different e-mail ID of yours.
    The E-mail ID provided here in Forum is the Team Admin but no seat has been assigned to this Adobe ID.
    1.If you are logging with this E-mail ID given in forum to the CC desktop App, you will be able to get the trial version.
    2.If you are logging in with Adobe ID to which the seat is assigned & still getting the trial mode, please refer to :
    a.http://forums.adobe.com/thread/1241330
    b.http://forums.adobe.com/message/4444448
    c.http://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html
    Please let us know if it worked.
    Regards,
    Rajshree

  • I would like to cancel my creative cloud. How can I cancel it?

    How can I cancel my creative cloud=?

    Cancel your membership or subscription | Creative Cloud
    https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  • Creative cloud membership but can't push sites live

    hi, i have a creative cloud full membership but can't push sites live.
    i thought five sites can be pushed live with the membership, or?
    build my site in adobe muse and when i click the the push live button within businesscatalyst it tells me, that i have to make a purchase? thank you for answering

    webBasics
    $6.59 USD/month
    Content Management
    Site Analytics
    Web Forms
    Social Media Sharing
    Phone & Tablet Support
    FTP & File Manager
    don't understand. i have no site pushed live ever.
    to lowest plan is web basics (see above). this is what is written underneath my plan in my businesscatalyst. and you say it is included to my membership.
    but still can't push sites live. why?
    Websitestatus
    Planung 
    webBasics
    Status 
    Temporär

  • Helppp just got the creative cloud membership but can't get illustrator to work :/

    So i recently purchased the annual student membership for creative cloud as i need it for my uni course, ive downloaded both photoshop and illustrator...photoshop opens and works fine but as soon as illustrator opens i get a error message and it closes itself down this has happend over and over again can someone please HELP!!!???

    Hi nikkibaby1988,
    Please refer the kb: http://helpx.adobe.com/photoshop/kb/cc-applications-crash-immediately-launch.html.
    Regards,
    Romit Sinha

  • How do I cancel auto-renewal of Creative Cloud membership?

    Hello! I started my one year, prepaid CC membership February 17 of last year. It's due to auto renew on February 17 of this year, and I don't want to continue my membership and be charged  $200 again. How do I cancel the auto renewal? I've checked the FAQs and nothing has brought me results so far. Thanks!
    - Emily

    Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    HOWEVER
    This is an open forum, not Adobe support... you need Adobe support
    Adobe contact information - http://helpx.adobe.com/contact.html may help
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • Creative Cloud Membership Vs. Professional Edition DPS Subscription

    Hello,
    After reading the buying guide and going through many of the previous discussions in the forum, I just need to confirm a number of points
    1- With Creative Cloud Membership - I can publish unlimited Single Issue apps without any extra cost, is that correct ?
    2- Lets assume that after one year of Creative Cloud Membership, I do not renew (not my intention, but want to know), the Single Issue Apps will remain in the App Store, and those already published apps has nothing to do with my annual membership. is that correct ?
    3-For the professional Edition, I can create unlimited Single Issue Apps, and unlimited Kiosk/Newstand apps, is that correct ?
    4- Lets assume that with professional edition, I created 3 newsstand apps (multi issue), Are the download bundles purchased specific to the overall account ? or are they specific to each newsstand app ? or do I have the option to choose between those two options ?

    1. No additional cost to Adobe. You still need an Apple Developer account for $99/year.
    2. Correct
    3. Correct.
    4. Overall account and there's no other option, as far as I know.
    Bob

  • How do I delete creative cloud so I can open CS6?

    I purchased CS6 in April, after canceling my subscription to creative cloud. And now a pop-up comes up when I try to get into my CS6 applications, telling me that I need to renew my creative cloud membership. So I am not able to open the CS6 files anymore. I've been told by somebody at Adobe that I need to delete the creative cloud applications and files from my computer to stop the pop-ups, however, I thought I had done this and now I can't find the creative cloud files anywhere on my computer. Am I missing something? I just spent a ton of money on CS6 and now creative cloud is preventing me from using it.

    After calling and recalling 6 different people at Adobe, I finally found a solution. It's too complicated to explain on here but what you should do is call Adobe and tell them that a pop-up keeps coming up saying you need to renew your subscription and that you need to figure out how to delete the creative cloud programs from your computer. They will have you go to utilities on your computer and uninstall creative cloud programs and then go from there. You have had yours a lot longer though so I don't know if you still have the serial number. I still had mine so when i re-downloaded the program i entered the serial number I had and it worked. The issue is that the creative cloud programs that I had once had on my computer weren't properly uninstalled and deleted so it was blocking my ability to use creative suite. I hope this helps a little. Definitely don't give up calling adobe because eventually you'll reach someone who knows how to solve it. This forum just is not supportive enough for this type of issue in my opinion. it's much better to have someone on the phone talking you through it.

  • Do I need a Creative Cloud membership to have Premiere Elements?

    Everytime I download the application Manager that is required to run Premiere Elements 13, it gets updated to Creative Cloud. To have stuff installed to Cloud, I must have a membership. I bought Elements from Amazon and have had nothing but problems with it.

    Marenoc
    No, would be my answer to needing a Creative Cloud Membership for Premiere Elements.
    Premiere Elements (any version) is not a Creative Cloud application.
    http://www.adobe.com/creativecloud.html
    I am not seeing that you need Creative Cloud Membership. The Adobe Application Manager, you would need that. The Creative Cloud Membership, you would not need that.
    Where are your run ins with the Adobe Application Manager - when you do uninstall reinstall as part of a troubleshooting plan?
    What kind of Premiere Elements 13 problems are you having? Have you updated 13 to 13.1 using an opened project's Help Menu/Update?
    If not, please do so.
    Depending on the details of your problems, you might consider downloading installation files for the tryout of Premiere Elements 13 from
    the following web site and then inserting your purchased serial number into them during installation of them.
    Adobe Photoshop Elements 13 Direct Download Links, Premiere too | ProDesignTools
    You need to do a careful read on the web site's Note: Very Important Instructions in order to avoid an Access Denied message.
    As your schedule permits, please update us on your progress.
    Best wishes
    ATR

Maybe you are looking for

  • Sharing one ethernet cable with two macs using a USB Ethernet Adaptor

    I have two computers running Mac OS 10.6 but only one ethernet cable in my office. One ethernet cable goes from the wall to Mac #1. I have a cisco USB Ethernet Adaptor USB300M that I like to use as OUTGOING ethernet cable from Mac #1 to plug into Mac

  • How can i create an dynamic report in Java

    hello everybody, I want to make dynamic reports in Java. Report contain data and images with good layout.. such as crystal reports presentation.. Reports fields decided at run time or we can say that it is generated according to user requirement... c

  • Adobe form in Web Dynpro Submit Button Problem

    Hi all, I've created an Adobe form as a UI element in Web Dynpro as a development component. In this Adobe form, I've included a "Submit to SAP" button from the Web Dynpro Library. My whole purpose is to expose this DC as a callable object into Guide

  • Hiding column in BPM workflow inbox

    There is a requirement to hide few columns. Using IBPMUICustomizations, I can show required columns. But as this list is bigger and can increase in future. Wanted to hide displaying few columns that are not required. Wanted to know is there a way of

  • Since updating my 4s to ios7, my backlight won't go off. Help!

    I updated my phone to the iOS 7, and since then the backlight will not turn off unless I manually turn the phone off (button at top). I have tried resetting everything, turning it off and on, and restoring it. Nothing has worked. Help please!!!!