Document library workflow won't send email

Hi,
when i set the settings for a workflow on a Document library, it won't send an email.
I use a workflow on a document item.
In the settings i use the Three statement, task list "tasks". History list is "Workflow History".
Then i use "Start this workflow when a new item is created".
On the next settings page I set the task details to sent an email to a costum AD account.
Further i have set all the states in the library and settings.
But even though the custom account(email) is filled in, it won't sent an email to that email adress.
Can anyone help me to understand why it won't sent an email?
Thanks.

Hello,
Many things can go wrong with the a workflow. I am going to assume you are creating your own workflow via Visual Studio or SharePoint Designer. I always recommend you add a couple "Log to Workflow History" actions to see where the workflow
is working and is not working. For example, when the workflow starts, immediately log "Started WF". Also add one to the end of the WF. Some times a couple in between actions will help you track progress.
Run the workflow with the "Log to Workflow History" Actions ... if it runs but stops when trying to email ... the email is your issue.
Now for a couple things to check:
Are the Outgoing email settings in Central Administration configured?
http://technet.microsoft.com/en-us/library/cc263462%28v=office.15%29.aspx
If this is not configured, email cannot be sent.
Does the user have a valid email account?
If so, this is good (send a quick email to verify). Be sure you can validate incoming emails.
Is the User Profile Synchronization Running?
http://technet.microsoft.com/en-us/library/ee721049%28v=office.15%29.aspx
http://www.harbar.net/archive/2012/07/23/sp13adi.aspx
When the User Profile Sync is not running, funny things can happen with profiles ... such as no email for the user. The User Profile Sync pulls the Active Directory attributes and set them in SharePoint. It also copies this information to all the site
collections on the farm. Without the user profile sync running, it is very likely that you may not have an email on the user.
You can add the email to the user on the particular site manually via PowerShell:
Set-SPUser -Identity
"DOMAINusername" -Email
"[email protected]"-Web
http://yourdomain.com
More Info on Set-SPUser: http://technet.microsoft.com/en-us/library/ff607827%28v=office.15%29.aspx
If you are having this issue and you have many users, consider using the User Profile Sync.
Hope this helps .. .please pick answer if it does help you.
Cheers,
-Brian Culver

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