Droid Turbo 64gb call volume qualitity

Just got my Droid Turbo 64gb Ballistic Nylon a couple days ago. All great except call volume. Even at max volume I can barely hear the caller. But the caller hears me fine. Same thing when using speaker phone. My Moto X Xt1060 that this phone replaced was much better on call volume and clarity.
Anyone else having this issue?

Found info about this issue on Moto Support site. Several people have had this issue.
The speaker volume is so quiet. Is there a fix? . All Discussions (250) . DROID TURBO by Motorola . Forum . Motorola Ow…
Turning off Audio Effects in apps/settings/sound/audio effects worked for me.
And I do not have a case or screen protector as yet for this phone. Make sure neither cover the speaker slits on on front
top of the phone.

Similar Messages

Droid Turbo Advanced Calling/ Internet Features Do Not Work!!!

This is my 2nd Droid Turbo since the phone came out last November. The first one had to be replaced because all the apps and the phone kept crashing. Let me just say that VERIZON and MOTOROLA both have some of the WORST Tech support I have ever experienced with a phone. I know more about these phones then they do. I even already know all the troubleshooting that they are going to make me do and waste my time!
I clearly tell the Level 2 tech support person that yes, Advanced Calling is enabled on my phone and on my account. Yes, it worked fine on my last Droid Turbo. As soon as I make a phone call the 4gLTE disappears and the phone says I have no Data Connection. I can't get on the internet unless I'm using WiFi. So ofcourse they try to trouble shoot it and that doesn't work so then they get Motorola on the line and this girl knows even less than the last one. On top of that she can't even speak English. Are you ************ kidding me! What a wast of my time. In the end they couldn't fix ********
I'll never buy another Motorola phone and I'll probably just cancel Verizon since they don't have service in my area anyway. Which btw, I live in LA but my house is on top of a hill where Verizon has no service so they told me I can cancel my contract anytime. Too bad for them!

When you say "does not work," what does that mean, exactly? What happens? Any error messages?

Droid Turbo missing calls, delivering texts late, not capturing call history, not updating e-mails

My wife got the Droid Turbo Ballistic Nylon just before Christmas as a replacement for her iPhone. She has been complaining that she is not getting calls, e-mails, text messages, voice mail messages. Last night, my son called her twice from California and there was no answer. Checking her phone there is no voice mail from him and her call history shows no attempts. I re-booted the phone and she suddenly got a flood of e-mails, call history, texts messages. She uses this for business and this is negatively impacting her buisness.
This morning I did a test. I forwarded an e-mail from her phone to me and then I replied to that e-mail, which is set up as IMAP on all devices. I could see my reply on her PC but nothing her phone minutes later. This test is being done in my home with all devices on the same Wi-Fi network. I re-booted the phone into Safe Mode and the e-mail came through. I don't know if it was just the additional length of time or putting it into Safe Mode. Based on the number of issues with multiple applications (she also says she is losing contact information) I am beginning to think that this is a hardware or OS problem. Anybody have any ideas?

I know that IMAP is sometimes set to auto-sync only every 15 min or more, according to default or user set amount of time. When you rebooted, the phone auto-synced with the email server. As far as missed calls and those not showing in logs, I'm not sure. I can say this though, I was missing calls and voicemails and came to find out that the Advanced Calling HD Voice VoLTE updates had negatively impacted my phone's service. I have since disabled and service is better. Perhaps the Turbo also has HD calling enabled and is experiencing similar issues because of that.

Droid Turbo cloning calls

My phone records a phantom phone call at the same time when I call a business phone. Verizon did not solve the problem so far. Sim card is replaced. The phone is reset. Still the phantom calls logged in minute call. Do any had this problem and what did you? What do I do?
Thanks.
Byron.

Customer support:
The call cloning happens at the time when I get a business call or making a call to business.
Example:
Calls appear on the call log as-
I called at 9:37AM Minneapolis business 612.... 11 minutes
Cloned call- logged at 9:37AM GRANDPRARI 469-435-5617 -- 11 minutes
This is recurring every day since 1/17/2015. My cell phone sim card was replaced, phone was reset for original status. Cloning calls might be around 400 minutes since 1/17/15. When I call the number, the message is: check the number and call or number is disconnected or not in service etc.
Please help me with a solution.
Thanks.
Byron.

Alarming battery Drain, possibly Advanced Calling?- Droid Turbo

Hi all, I haven't had any issues with my Droid Turbo since I got it, and it's actually the best phone I've ever had.
Here's my issue though: Usually overnight it will drain around 3-4%, but last night something bizarre happened. I charged the phone up to 100% and went to sleep, when I woke up it was at 60% with something called RCS running all night. I have no idea what that is but I want to inform Verizon that this happened to me. I think it's something to do with Advanced Calling so I turned that off. So far the phone is normal, but I wiped the cache partition to be safe.
Has this happened to anyone? How do I fix it? I hope Lollipop comes out soon....I heard a VoLTE fix of some kind was coming, hope this is it.
Thanks

Low volume and fuzzy feedback? Ouch. Funny how it was just consuming resources. Not good. Might be at root cause for other people having battery issues after upgrading to Lollipop. Where did you disable it?
I think on other devices, people found it dropped calls, so I think they disabled it to improve call reliablility. Guess it's a Work In Progress sort of thing.

I still can't be on a phone call and use data without wifi on my Droid Turbo. I thought this was going to be fixed by late November.

I am so disappointed. I am a long time Droid user and research the Droid Turbo for several months before purchasing. I even read the reviews that indicated that there was a issue when attempting to use the phone calling feature and data at the same time. I called Verizon and talked with a rep. who indicated that he had the new phone and assured me that this issue had been fixed. Unfortunately, when I received the phone this was not the case. Even an update shortly after purchase still did not fix this issue. All of my Droids before this did not have this issue...how can a newer more improved phone? I even called Motorola and the English of the representative was so bad that I could not overcome the language barrier therefore no solution was reached. Wish I had my Razr HD back :{

I can understand the concern CCONLEY. Go to Settings>Advanced Calling> and select Activate Advanced Calling or contact Customer Service to get the features added. Once added Reboot device and go back to Setting>Advanced Calling>and ensure the Advanced Calling switch is set to On. Ensure you are in a 4G LTE service area and test again. If there is still an issue, please let us know so we can forward your findings to the software team. TamaraH_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Droid X call volume

I just got my Droid X about a week ago, upgrading from a low end cell phone. I love all the bells and whistles with the Droid but I have one problem…call volume.
I am slightly hard of hearing and with my old phone I could turn up the volume high enough so it wasn’t an issue.
With this phone, the maximum volume isn’t really loud enough for me. Is there a way to “tweek” the volume louder or can someone suggest another smart phone capable of louder volume?

billg3505 wrote:
I just got my Droid X about a week ago, upgrading from a low end cell phone. I love all the bells and whistles with the Droid but I have one problem…call volume.
I am slightly hard of hearing and with my old phone I could turn up the volume high enough so it wasn’t an issue.
With this phone, the maximum volume isn’t really loud enough for me. Is there a way to “tweek” the volume louder or can someone suggest another smart phone capable of louder volume?
All I can offer is that there are some Bluetooth headsets that are capable of very loud call volume. Maybe someone else has more info on just which ones are louder than others.
While I'm not hard of hearing (yet!), I have a problem due to arthritis holding onto a phone for more than a couple of minutes. And since I do work in some noisy environments at times, I got a Jawbone headset (the latest one is the Jawbone Icon. then I went to Averysound (www.averysound.com) and had them make an earpiece for the Jawbone. They send you a kit to get a mold of your inner ear and custom-make an earpiece. It works GREAT. I had to turn the volume of the headset down when I starting using the earpiece.
I think there are other options available for the phone from the assisted-hearing industry, I'm just not aware of them.
Geri O

Droid Turbo: Calls and Internet

One of the only and biggest complaints of the new Droid Turbo: not being able to browse the internet or certain apps while placing a call. What is up with that?? Who can I complain to specifically?? This is a big setback.My Plans & Services DROID TURBO

Did you see this thread?
Re: Why cant i talk and surf at the same time?

Droid Turbo Beeps While On Calls

My Droid Turbo beeps while I am talking to random people. I never am able to hear the beeps, however those on the other line hear it. I thought originally I just had a lemon phone, but I exchanged it out at the retailer for another one and it does the same time, just louder and longer now. The folks who it happens to say it happens randomly and I have monitored the time indicator and that is true. Yesterday, it happened around 4 minutes and 53 seconds with my father, then again 13 minutes later. I am know it isn't me accidentally pressing the keypad button myself because most of the time, I have it on speaker so I can monitor when it happens just to make sure. Also, what is interesting is that it has occurred with one person using a cell phone on AT&T's network and two using landline phones.

The cellular network tries to hear DTMF (touch tone) tones and reproduces them on the other end because the digital compression used on digital cellular (and VoIP) calls distorts the tones. Sometimes the network guesses wrong and thinks it hears a tone when it doesn't.

Updated Droid Turbo this morning to Advanced Calling now the phone keeps freezing and restarting - why? - and how do i fix

I have had my Droid Turbo for less than a month. This morning I downloaded and installed the upgrade for Advanced Calling. Now my phone has basically quit working. The phone keeps freezing and/or automatically restarting. Why and how do I fix it?

Unless I am wrong, ErinW_VZW, the upgrade for advanced calling is NOT an app - it is a system update and therefore cannot be uninstalled. Kinda scary that you do not know this.
LLATOO - My advice to you is to perform a factory reset. Look under System Settings -> Backup and Reset -> Factory Data Reset. This will obviously delete your entire phone so backup what you need.

3 Droid Turbos in 4 Days, A true story of potential Verizon Employee Fraud and Insulting Service

If you want to hear a worst case scenario with verizon employees and new hardware defects, here you go. Kudos if you read the whole thing, I don't expect most people to...unless you're one of those people with a faulty battery/camera flash/screen/speaker. Then, enjoy and beware. What follows is a true story. Thursday 10/30/2014 12pm – Purchase Droid Turbo #1
– Went to Verizon Store and worked with sales associate John to purchase my new droid turbo. I traded in my OG droid razr maxx for $100 rebate, and then John tried to “sell” me a wireless charger for the device by saying he could waive my upgrade fee to apply towards the product. Having already read about the promotion for waived upgrade fees, and knowing it is not only applicable towards products in store (as John was insinuating) I declined, feeling decidedly like John was trying to take advantage of me and the lack of knowledge I may have about current Verizon promotions. Friday 10/31/2014 –Full Day with Droid Turbo #1
Used Turbo Unit 1 for 24 hrs, after charging to full. My battery drained unusually fast, so that I was getting less than 20 hours on the battery. I took screenshots of my battery reports during two full discharges to demonstrate to reps that the battery was in fact underperforming, knowing that evidence would be useful because it is hard to just look at a phone and tell it has a battery issues. Saturday 11/1/2014 – Return Turbo #1 for Turbo #2
11am- Returned to Verizon store. I worked with sales associate “Ross” and brought my concerns to his attention. He also frequently made furtive trips to have whispered discussions with Andre, who I assume is his manager, throughout our conversation about my wanting a replacement unit. They did a “test” on my phone in which they just opened up a call and let it sit for 15 minutes, then said “oh it looks like it drained normally.” As if they know, on a phone that is literally 2 days old. I could tell they were (removed)me, they had no interest in looking at the battery data I had saved on the phone demonstrating the VERY fast discharge, and when I expressed my displeasure, Ross again went and had another whispered conversation with Andre, and he came back and said “we want to help you out….” He proceeded to tell me that they would replace the unit for me. He then went into the back and came out with a box in one hand and another Droid Turbo unit in his other hand—I never saw him take it out of the box. He switched my sim card into the unit he brought from the back, and said I had to keep my current box/etc and did not give me the matching box with the unit. Here is the first time I have a unit that doesn’t match my box/IMEI number information. This is despite me requesting the box to keep the serial numbers consistent. Saturday 11/1/2014 – Later that Day with Turbo #2
When I get Droid Turbo #2 home and start using it that evening in low light conditions, I see that there is a noticeable change in color from the top left to the bottom right of the screen. It was evident in multiple apps, and although subtle, is very apparent when you utilize a graphic designed to test color and brightness consistency on a display. (I used Display Test app, “viewing angle graphic” which demonstrated clearly the screen was not uniform.) I make plans to go in on Sunday and have it exchanged for a unit with consistent color reproduction.
Sunday 11/2/2014 – 11am. – Returning Turbo #2 for Turbo #3
I return to Verizon for the 3rd time in 4 days. At this point, I am feeling decidedly emotionally raw from my previous experiences in which I felt that employees had ZERO interest in what I had to say or show them. I explain that I’m here to have my device replaced because the screen color is not uniform. They immediately get General manager Steven S. to deal with me, and after taking a cursory glance at my unit underneath glaring overhead can lights at the front desk (where you can hardly see the screen anyways) tells me “He doesn’t see a problem.” I am detecting barely contained hostility at this point—I feel that the employees have labeled me as a “problem” to be dealt with. Another employee, Matthew, hovers nearby the entire time I’m dealing with Steven, making me feel even more ganged up on and adding non-helpful comments from time to time. At this point they have made no effort to get any information from me. I needed to tell them that the flaw is visible in dim light, when the screen brightness is turned down lower, and how you can see it in certain apps, etc, but they took a defensive posture from the beginning as though they had already decided I was wrong. After nearly 90 minutes standing at the counter arguing in front of MANY CUSTOMERS IN THE STORE, that there was a flaw that CAN BE PERCEIVED, I plead for them to just LOOK more closely at what I’m trying to show them. I am at my wit’s end at this point, ready to cancel my contract. Steven S. finally goes to get a magnifying instrument resembling a jeweler’s loupe, and looks at the test graphic that clearly shows the non-uniform screen through it. HE AGREES THAT HE CAN SEE THAT THERE IS A NON-UNIFORMITY IN THE COLOR REPRODUCTION ON THE SCREEN!!! This is an important point, because later on I am told that “there was no defect found on the units I returned” by Solutions manager Jeff. Steve S. agrees to replace the unit as defective and tells me Matthew will get my replacement. Matthew then goes into the back and does not emerge for nearly ten minutes. Just to get my unit from the shelf? When he comes out of the back, again, he is holding another turbo unit in one hand, and the box it may or may not have come out of in the other. Like Ross did for my last replacement, Matthew swaps my sim card into the other unit, but does not give me the new box despite my asking to exchange, again, to keep serial numbers consistent. At this point they could have given me back the unit I had returned the day before and I would not be any wiser. I’m feeling more and more uncomfortable about the lack of transparency in this process, and the way employees at this store are handling my complaints and concerns in general. I leave the store, vowing never to return and completely emotionally traumatized and exhausted from the process. When I get home that evening……and start to use my Droid Turbo #3….the flash starts to malfunction. At first it just misses timing on a photo every third or so, making photos oddly red and dark. Then, it’s giving an odd “half flash” instead of a fully bright flash occasionally. Solutions Manager Jeff G, sent me text message following up on my customer experience. I responded:
(Mon, 11:31 AM) “the camera flash has been wonky on two occasions, like it isn’t timed right with the shutter..I’ll wait and see how it works out.” He does not respond. Sunday 11/3 and Monday 11/4 – Turbo #3 Flash Not working at all, periodically. As I’m testing the camera over Sunday night and Monday morning, the flash stops working completely on three different occasions. Even when set to “always on” the flash has just stopped turning on. It gives a weak “half flash” the first time you try after it’s been sitting a while, then just never turns on again. This happens on and off as I test the camera in various lighting situations. Clearly a malfunction, by any definition. Again, I text Solutions manager Jeff G:
(Mon 6:49pm) “Hahah crud. My flash no longer works at all. Apparently it wasn’t going to be ok.”
Jeff G responds:
(Mon 7:06pm) “At this point, any manufacture defects needs to go through Motorola directly. We have exchanged 2 devices already for this line we will not be able to exchange out a 3rd device for the same model. If you are still unhappy with this device we can exchange it for a different model phone and we will waive the $35 restocking fee, however, if you feel this is just a manufacture defect you can reach out to Motorola at 800.734.5870 or motorola . com So according to the Solutions manager , there is a 3 unit limit per customer on models of the same device, despite experiencing manufacturers defects that employees admitted were in fact manufacturer defects? I respond:
(Mon 7:06pm) “ I didn’t realize there was a limit on manufacturer defects! What would you recommend? Is a non working flash on a phone that has taken less than 50 pictures a manufacturer defect or a feature of the droid turbo? Because I’d love to have your answer on record.” Jeff G responds:
(Mon 7:13pm) “After reviewing the devices exchanged the manufacture defects that were reported are not currently listed as defects by Motorola as a result the devices exchanged were done as a courtesy as a Verizon customer. Future defects should be reported to Motorola. Again if you are unhappy with this phone we are willing to make a final exception to waive the restocking fee to exchange the device for a different model.” So, at this point I am insulted and offended. First of all, the devices I returned were not exchanged as a “courtesy”—I had demonstrated and provided evidence, BEYOND WHAT SHOULD EVER HAVE BEEN NECESSARY OF A CUSTOMER YOU WANT TO BE COURTIOUS TO, that each of the devices I exchanged were not performing as advertised. Secondly, he is flat our refusing to honor Motorola’s manufacturer’s warranty, despite the fact that I have had the unit for less than 24 hours and it is in PRISTINE condition.
Can a Verizon employee (Jeff) arbitrarily and retroactively change the terms of your exchange of a defective device? Verizon is contractually obligated to provide you with a device that functions as described, but instead Jeff is saying “basically, we took care of you because you whined about it hard enough.” This is despite the verbal attestation of multiple employees at the location that the defects were indeed noted at my time of exchange. Tuesdsay, 11/4/2014 – I call Motorola. (Case # XXX-XXXXX) I take Jeff’s advice and call Motorola- I still want a functioning Droid Turbo. Talk to Tech support about flash issue, they agree to send a replacement unit no problem. They ask me for the IMEI number. This is where the problems created by the employees at the Verizon Store Maple Village come to the surface.
I give Motorola my IMEI on the box (XXXXXXXXXXXXX) —but it doesn’t match my device info in their computers. (Remember how they would not give me the matching boxes with my exchanged devices?)
So we investigate further. Motorola tech has me dial a number that gives me Droid Turbo #3’s internal number. (IMEI: XXXXXXXXXXXXX) I get put on hold…and apparently escalated to Tier 2 tech support because the number I gave them isn’t matching the numbers they should have in their system. Fraud alarm bells have gone off, something about what he saw in the info attached to the IMEE# of my device.
Motorola tells me that the Verizon employees have done something wrong, and perhaps even illegal, in processing my exchanges. He says that I need to return to the store and request a replacement unit, with the matching box, serial numbers, parts, etc. This effects my warranty, and apparently could be related to illegal practices behind the scenes at this particular Verizon store? He’s vague about the details, but says they need to escalate it. He gives me a case number and says I’ll be contacted within 48 hours during the investigation. In Summary:
I don’t know what to say at this point. I demand as many replacement Droid Turbo models as is necessary until I receive a unit that functions as designed and advertised, without defect or flaw, and not as a “courtesy as a Verizon customer,” but as a “fulfilment of the contractual obligation Verizon has to its customers.” This does not seem to be an unreasonable request, given that I am paying for a product and service.
Update at time of publishing: My camera flash has not malfunctioned in 24 hrs, I don't know if it was just working out the kinks, was software related, or new battery, who knows. I don't. What I do know is I have 0% expectation that I will get a replacement unit, so I'm probably just dropping the turbo instead of risking having an unwarranty-able device with no Verizon support and a potential faulty flash.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

Me? I wouldn't want a device with that many problems and would take the offer to change with a waived restock fee. Who wants to deal with that?
My phone advertises a 17 days standby time but I have never gotten that. When I use it for things like Facebook, texting, call, web browsing or anything else it drains the battery. Happens to all mobile devices.
Was this purchase made at a corporate store? They should have scanned the new ESN onto your account and not just switch the SIM. They would only give you the new box if you had the old box with you.
In either case, if they're still willing to waive the restocking fee, I would switch devices to a different model. It is not up to VZW to make sure that your device is not defective. That is up to the manufacturer of the device.

Droid Turbo talk and surf at the same time

Hello,
So I just brought my Droid Turbo home and have started testing it. I bought it knowing that it only had one antenna, but I had read that a new update was pushed that allowed for simultaneous talk and surfing. My software update is up to date (21.44.12.en.US), and the notes on the update even mention this feature was included in the update (why it is a "feature" and not a standard is beyond me). I just tried it again, and I can't surf and talk at the same time. Can someone explain this issue; is it only possible when using advanced calling over XLTE? The discussions I could find on here were all dated 6 months ago (before the latest update).
Thanks.

Yes, they both have to have Advanced Calling for HD voice to work....but that is not what the OP was inquiring about. You can do simultaneous calls and data with the Turbo with ANY other phone (cell or landline) as long as you have Advanced Calling enabled on your phone. The HD is an EXTRA feature that makes for better call quality if both have Advanced Calling, but I assure you that you can make regular voice calls the same as with any other device, AND use data calling any cell or landline once you have it enabled on the Turbo.

Has anyone had issues with blue tooth in the car with Droid Turbo

Every time I play the music on my Droid Turbo via Bluetooth in my car, I end up having to do a factory reset in order to use the phone via bluetooth. I can tell the phone to dial a number or I can answer a call but the person on the other end can't hear me even though I can hear them loud and clear.

Belynda227,
That's definitely odd, we certainly need to get to the bottom of this so you can use it safely while driving. Have you been able to use it in the past without completing the factory reset? The factory reset deleted everything from your phone, is that the type of reset you're doing? If so, you need to pair your phone every time, which explains the problem. Is your car compatible with the phone? Some cars are not compatible, in this case some features work but not all. Use http://vz.to/11fpca7 to review compatibility.
AdaS_VZW
Follow us on Twitter at @VZWSupport

New Droid Turbo takes forever to load pictures on social media? ...and other questions!

Hey all, I just got my new Droid Turbo a week ago and I've noticed some shortcomings that I'm not sure how to handle. They're not major, but they irritate me. I'll just list them...
-On social media (Instagram and Facebook specifically), the pages load fine but most/all of the pictures take nearly a minute or more to load, if they load at all. Never had an issue with Samsung or previous Motorola phones doing this.
-I occasionally get a popup error that "Contacts has stopped" even when I'm not accessing it or the program is closed (it usually happens when I'm making a call).
-I have a setting to make my Gmail mail sync automatically, but it doesn't always do it, and the phone is supposed to notify me but only does it sometimes.
-How to make "folders" in photo Gallery?
-Google Play music is synced, but doesn't play AT ALL...just "thinks."
I think that's all I have for now. Sorry it's so much, but I appreciate any help you all have! Thanks!!
*Lauren*

Congratulations on your new Droid Turbo. We'd love to help make sure your new phone is working properly. For the photos in Instagram and Facebook, Is it that some photos appear and others do not? How are photos in other applications or different websites? As for the Gmail sync, have you checked the settings under Gmail to ensure the sync options are set to your preference. In regards to the folders for the gallery, folders are usually created on their own and based on where pictures are created. For the Play Music, what happens when you try to play songs?
SheritaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Accessing Add/Remove Widgets on a Droid Turbo

FYI To access Widgets on any given Home Screen you press and hold on a empty area of the screen. But not commonly known is the given Home Screen
must have at least (1) free space open . If screen is icon/widget full you will only see the Remove option. Last month I called both VZ and Motorola support and they did not know about this. I and Motorola support rep discovered this accidentally while they were remote controlling my droid turbo thru Rescue app
on the phone. Any home screen that is 100% full with icons and/or widgets will not see the Widgets option once screen is pressed.

I'm sorry to hear your screen is cracked spence425. I know its difficult to use the phone while its damaged. I'm happy you are receiving a replacement device. Have you saved any of your pictures and other data to the cloud? Here is a link about the cloud http://vz.to/1mF0GIx . Unfortunately, you will be unable to remove any data from the phone if the screen is unresponsive but if you are looking to transfer data to your new phone, it would have needed to be saved via the cloud first. Keep us posted.
Kinquana_VZW
Follow us on Twitter @vzwsupport

Droid Turbo 64gb call volume qualitity

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