DTR - Errors reported by tc~dtr~enterpriseapp Application

*Hello,
We are running SAP B2C application on Netweaver 7.0
Recently we had an incident where we had numerous errors like the below:*
[EXCEPTION]
#3#SCNWASP2#53215#com.sap.ars.arscentralserver.CentralServerConnectionSetupException: A socket to CentralServer could not be created. Host=XXXXXX, Port=53,215.
     at com.sap.ars.arscentralserver.proxy.CentralServerProxy.reconnect(CentralServerProxy.java:214)
     at com.sap.ars.arscentralserver.proxy.CentralServerProxy.reEstablishLockServerConnection(CentralServerProxy.java:112)
     at com.sap.ars.arscentralserver.proxy.CentralServerProxy.send(CentralServerProxy.java:83)
     at com.tssap.dtr.pvc.util.guid.GUIDProviderProxy.getGUIDs(GUIDProviderProxy.java:45)
     at com.tssap.dtr.pvc.util.guid.CentralGUIDGenerator.createGUID(CentralGUIDGenerator.java:88)
     at com.tssap.dtr.pvc.basics.transaction.Session.<init>(Session.java:99)
     at com.tssap.dtr.pvc.basics.transaction.Session.<init>(Session.java:108)
     at com.tssap.dtr.pvc.basics.transaction.TAClassFactory.createSession(TAClassFactory.java:58)
     at com.tssap.dtr.pvc.basics.transaction.SessionManager.createSession(SessionManager.java:137)
     at com.tssap.dtr.pvc.basics.transaction.AbstractSessionBoundTask.run(AbstractSessionBoundTask.java:34)
     at com.tssap.dtr.pvc.util.scheduler.Invocation$Worker.run(Invocation.java:130)
     at java.lang.Thread.run(Thread.java:770)
Caused by: java.net.ConnectException: A remote host refused an attempted connect operation.
     at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:355)
     at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:220)
     at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:207)
     at java.net.Socket.connect(Socket.java:479)
     at java.net.Socket.connect(Socket.java:429)
     at java.net.Socket.<init>(Socket.java:336)
     at java.net.Socket.<init>(Socket.java:152)
     at com.sap.ars.arscentralserver.proxy.CentralServerProxy.reconnect(CentralServerProxy.java:209)
     ... 11 more
IBM Heap Dump analyzer reported that the above process is responsible for memory leaks.
Can anyone tell me whether i can stop this application on our server?
What is this application used for? We do not use DTR for our source code, so can we just stop this application?
Any response will be welcome. Thanks

Hi
I have checked it post installation guide of NWDI... Under
Cluster ---> Server --->Services ---> Deploy -
> Server ---> servlet_jsp. this i am unable to find the
sap.com/tcdtrenterpriseapp this ear file... how to get this ear.... i know the deployment process... please tell me how to get this file
Best Regards
Ravi Shankar B

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    Identifier: 
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    Version:    
    5.1.5 (7534.55.3)
    Build Info: 
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    Code Type:  
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    Parent Process:  launchd [124]
    Date/Time:  
    2012-04-22 01:59:07.392 +0200
    OS Version: 
    Mac OS X 10.7.3 (11D50b)
    Report Version:  9
    Interval Since Last Report:     
    20324 sec
    Crashes Since Last Report:      
    3
    Per-App Interval Since Last Report:  78 sec
    Per-App Crashes Since Last Report:   3
    Anonymous UUID:                 
    E5AD7FCD-C0F5-49FC-B252-2ACE19D67B70
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    4   com.apple.coreui         
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    5   com.apple.coreui         
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    6   com.apple.AppKit         
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    7   com.apple.AppKit         
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    8   com.apple.AppKit         
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    9   com.apple.AppKit         
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    10  com.apple.AppKit         
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    11  com.apple.AppKit         
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    13  com.apple.AppKit         
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    14  com.apple.AppKit         
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    18  com.apple.CoreFoundation 
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    19  com.apple.CoreFoundation 
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    20  com.apple.CoreFoundation 
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    22  com.apple.HIToolbox      
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    24  com.apple.AppKit         
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    25  com.apple.AppKit         
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    26  com.apple.Safari.framework
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    27  com.apple.AppKit         
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    28  com.apple.AppKit         
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    29  com.apple.Safari.framework
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    30  com.apple.Safari         
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    Thread 4 crashed with X86 Thread State (64-bit):
      rax: 0x00000001126c2df0  rbx: 0x000000011247f8f8  rcx: 0x00000000000007ff  rdx: 0x00000000ffffffff
      rdi: 0x0000000000000000  rsi: 0x00000001126c2df0  rbp: 0x00000001126c2d00  rsp: 0x00000001126c2d00
       r8: 0x00000001126c2d1c   r9: 0x00000001126c2d18  r10: 0x0000000000000081  r11: 0x00007fb3722942a0
      r12: 0x0000000000004801  r13: 0x0000000112477cf0  r14: 0x00000001126c2db8  r15: 0x00000001126c2df8
      rip: 0x000000010fe1ddf4  rfl: 0x0000000000010206  cr2: 0x0000000000000018
    Logical CPU: 1
    Binary Images:
    0x10f4fe000 -   
    0x10f4fefff  com.apple.Safari (5.1.5 - 7534.55.3) <059294EC-BA41-3E41-B05D-7547E3865AFD> /Applications/Safari.app/Contents/MacOS/Safari
    0x10f504000 -   
    0x10f826fff  com.apple.JavaScriptCore (7534.55 - 7534.55.2) <5D2A50D5-F449-30A9-A649-7F57756F829B> /System/Library/StagedFrameworks/Safari/JavaScriptCore.framework/JavaScriptCore
    0x10f8b9000 -   
    0x10fa43ff7  com.apple.WebKit (7534.55 - 7534.55.3) <19CBEE85-3CB3-3ECE-89AB-71FDCE1B6404> /System/Library/StagedFrameworks/Safari/WebKit.framework/WebKit
    0x10fb2c000 -   
    0x10fce4fff  com.apple.WebKit2 (7534.55 - 7534.55.3) <403EF859-AFD8-3762-8140-1109E22E9215> /System/Library/StagedFrameworks/Safari/WebKit2.framework/WebKit2
    0x10fe1b000 -   
    0x110b52fef  com.apple.WebCore (7534.55 - 7534.55.3) <45276B15-5518-30C7-B14D-D9BEE7C85895> /System/Library/StagedFrameworks/Safari/WebCore.framework/WebCore
    0x114f37000 -   
    0x114f37ffd +cl_kernels (??? - ???) <F8DE0816-DA00-4D0C-BAB4-CB9DA385EF59> cl_kernels
    0x1153fc000 -   
    0x115402fef  libcldcpuengine.dylib (1.50.69 - compatibility 1.0.0) <C0C4CC37-F2FD-301C-A830-EC54D86612D5> /System/Library/Frameworks/OpenCL.framework/Libraries/libcldcpuengine.dylib
    0x115409000 -   
    0x11540cff7  libCoreFSCache.dylib (??? - ???) <0E2C3D54-7D05-35E8-BA10-2142B7C03946> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreFSCache .dylib
    0x115422000 -   
    0x1154b5ff7  unorm8_bgra.dylib (1.50.69 - compatibility 1.0.0) <5FB796A4-1AD0-3B4D-AA83-F8A46E039224> /System/Library/Frameworks/OpenCL.framework/Libraries/ImageFormats/unorm8_bgra. dylib
    0x1154d7000 -   
    0x1154d8ff3 +cl_kernels (??? - ???) <29CEE95B-E2C7-4826-AE76-D4A5DCF1D1DD> cl_kernels
    0x115541000 -   
    0x115542ff3 +cl_kernels (??? - ???) <F81D977E-3100-44E8-B129-1B90890D073F> cl_kernels
    0x11565a000 -   
    0x11565bffc +cl_kernels (??? - ???) <AD190CCD-BB04-42DE-BA09-5A70FCA69311> cl_kernels
    0x7fff6f0fe000 -
    0x7fff6f132baf  dyld (195.6 - ???) <0CD1B35B-A28F-32DA-B72E-452EAD609613> /usr/lib/dyld
    0x7fff88ada000 -
    0x7fff88adafff  com.apple.Accelerate.vecLib (3.7 - vecLib 3.7) <C06A140F-6114-3B8B-B080-E509303145B8> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
    0x7fff88adb000 -
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    0x7fff88b22000 -
    0x7fff88b2dff7  libc++abi.dylib (14.0.0 - compatibility 1.0.0) <8FF3D766-D678-36F6-84AC-423C878E6D14> /usr/lib/libc++abi.dylib
    0x7fff88b57000 -
    0x7fff88b73ff7  com.apple.GenerationalStorage (1.0 - 126.1) <509F52ED-E54B-3FEF-B3C2-759387B826E6> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
    0x7fff88c73000 -
    0x7fff88c78fff  libcompiler_rt.dylib (6.0.0 - compatibility 1.0.0) <98ECD5F6-E85C-32A5-98CD-8911230CB66A> /usr/lib/system/libcompiler_rt.dylib
    0x7fff88cdb000 -
    0x7fff88d04ff7  com.apple.framework.Apple80211 (7.1.2 - 712.1) <B4CD34B3-D555-38D2-8FF8-E3C6A93B94EB> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
    0x7fff88d54000 -
    0x7fff88ef3fff  com.apple.QuartzCore (1.7 - 270.2) <F2CCDEFB-DE43-3E32-B242-A22C82617186> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
    0x7fff88efb000 -
    0x7fff88efcfff  libdnsinfo.dylib (395.6.0 - compatibility 1.0.0) <718A135F-6349-354A-85D5-430B128EFD57> /usr/lib/system/libdnsinfo.dylib
    0x7fff88efd000 -
    0x7fff88f3dfff  libtidy.A.dylib (??? - ???) <E500CDB9-C010-3B1A-B995-774EE64F39BE> /usr/lib/libtidy.A.dylib
    0x7fff88f3e000 -
    0x7fff89040ff7  com.apple.PubSub (1.0.5 - 65.28) <98BFFA0E-6E32-3779-9594-B0629EFF1B6E> /System/Library/Frameworks/PubSub.framework/Versions/A/PubSub
    0x7fff89041000 -
    0x7fff89044ff7  com.apple.securityhi (4.0 - 1) <B37B8946-BBD4-36C1-ABC6-18EDBC573F03> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
    0x7fff89045000 -
    0x7fff8917bfff  com.apple.vImage (5.1 - 5.1) <A08B7582-67BC-3EED-813A-4833645964A7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
    0x7fff89185000 -
    0x7fff8928cfe7  libsqlite3.dylib (9.6.0 - compatibility 9.0.0) <EE02BB01-64C9-304D-9719-A35F5CD6D04C> /usr/lib/libsqlite3.dylib
    0x7fff89a78000 -
    0x7fff89b12ff7  com.apple.SearchKit (1.4.0 - 1.4.0) <4E70C394-773E-3A4B-A93C-59A88ABA9509> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
    0x7fff89b2c000 -
    0x7fff89b7afff  libauto.dylib (??? - ???) <D8AC8458-DDD0-3939-8B96-B6CED81613EF> /usr/lib/libauto.dylib
    0x7fff89b7b000 -
    0x7fff89c2efff  com.apple.CoreText (220.11.0 - ???) <0322442E-0530-37E8-A7D6-AEFD909F0AFE> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
    0x7fff89c2f000 -
    0x7fff89c64fff  com.apple.securityinterface (5.0 - 55007) <D46E73F4-D8E9-3F53-A083-B9D71ED74492> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
    0x7fff89c65000 -
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    0x7fff9149c000 -
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    0x7fff914a1000 -
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    0x7fff915ae000 -
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    0x7fff915cc000 -
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    0x7fff9166f000 -
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    0x7fff91aec000 -
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    0x7fff91b27000 -
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    0x7fff91d29000 -
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    0x7fff91d2b000 -
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    0x7fff91e85000 -
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    0x7fff920f9000 -
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    0x7fff9216f000 -
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    0x7fff921ce000 -
    0x7fff9222efff  libvDSP.dylib (325.4.0 - compatibility 1.0.0) <3A7521E6-5510-3FA7-AB65-79693A7A5839> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
    0x7fff92306000 -
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    0x7fff92371000 -
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    0x7fff9290f000 -
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    0x7fff92910000 -
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    0x7fff92916000 -
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    0x7fff92b67000 -
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    0x7fff92ba7000 -
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    0x7fff92bb1000 -
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    0x7fff93119000 -
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    0x7fff93153000 -
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    0x7fff9317d000 -
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    0x7fff9318a000 -
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    0x7fff9361a000 -
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    0x7fff937ef000 -
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    0x7fff93805000 -
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    0x7fff9390f000 -
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    0x7fff93915000 -
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    0x7fff93ddd000 -
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    0x7fff94085000 -
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    0x7fff94094000 -
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    0x7fff9409b000 -
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    0x7fff9434c000 -
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    0x7fff94364000 -
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    0x7fff943c9000 -
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    0x7fff943cb000 -
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    0x7fff94fd0000 -
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    0x7fff950b1000 -
    0x7fff950deff7  com.apple.opencl (1.50.69 - 1.50.69) <687265AF-E9B6-3537-89D7-7C12EB38193D> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
    0x7fff950df000 -
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    0x7fff9512c000 -
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    0x7fff9513e000 -
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    0x7fff95163000 -
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    0x7fff951cc000 -
    0x7fff951f7ff7  libxslt.1.dylib (3.24.0 - compatibility 3.0.0) <8051A3FC-7385-3EA9-9634-78FC616C3E94> /usr/lib/libxslt.1.dylib
    0x7fff951f8000 -
    0x7fff95311fff  com.apple.DesktopServices (1.6.2 - 1.6.2) <6B83172E-F539-3AF8-A76D-1F9EA357B076> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
    0x7fff95312000 -
    0x7fff95329fff  com.apple.CFOpenDirectory (10.7 - 144) <9709423E-8484-3B26-AAE8-EF58D1B8FB3F> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
    0x7fff9532a000 -
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    0x7fff9536c000 -
    0x7fff9536ffff  libRadiance.dylib (??? - ???) <CD89D70D-F177-3BAE-8A26-644EA7D5E28E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
    0x7fff95372000 -
    0x7fff95399fff  com.apple.PerformanceAnalysis (1.10 - 10) <2A058167-292E-3C3A-B1F8-49813336E068> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
    0x7fff953ad000 -
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    If you’re able to launch Safari, select Safari ▹ Reset Safari… from the menu bar. In the window that opens, check the box labeled “Remove all website icons” and uncheck all other boxes. Press return.
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    Notes:
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    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
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    !ENTRY com.tssap.util 4 0 Aug 08, 2008 16:32:55.657
    !MESSAGE Aug 8, 2008 4:32:55 PM   com.sap.ide.eclipse.cbs.activation.ui.ActivationIntersect... Thread[main,5,main]] Error: Caught com.tssap.dtr.client.lib.vfs.VfsException:Get version set from closed activity failed
    !ENTRY com.tssap.util 4 0 Aug 08, 2008 16:34:53.977
    !MESSAGE Aug 8, 2008 4:34:53 PM       com.sap.dtr.client.lib.protocol.requests.RequestBase     Threadmain,5,main Error:
    com.sap.dtr.client.lib.protocol.HTTPException: Parsing of the response body failed [reason: The element type "DAV:prop" must be terminated by the matching end-tag "</DAV:prop>".
    org.xml.sax.SAXParseException: The element type "DAV:prop" must be terminated by the matching end-tag "/DAV:prop".
         at org.apache.xerces.parsers.AbstractSAXParser.parse(AbstractSAXParser.java:1172)
         at com.sap.dtr.client.lib.protocol.requests.XMLRequest.parse(XMLRequest.java:87)
         at com.sap.dtr.client.lib.protocol.requests.RequestBase._createResponseEntity(RequestBase.java:653)
         at com.sap.dtr.client.lib.protocol.requests.RequestBase.perform(RequestBase.java:576)
         at com.sap.dtr.client.lib.protocol.requests.RequestBase.perform(RequestBase.java:709)
         at com.tssap.dtr.client.lib.deltavlib.impl.DeltavCommand.uncheckedExecute(DeltavCommand.java:163)
         at com.tssap.dtr.client.lib.deltavlib.impl.DeltavCommand.uncheckedExecute(DeltavCommand.java:198)
         at com.tssap.dtr.client.lib.deltavlib.impl.DeltavCommand.execute(DeltavCommand.java:64)
         at com.tssap.dtr.client.lib.deltavlib.impl.AbstractCompositeLoader.execute(AbstractCompositeLoader.java:245)
         at com.tssap.dtr.client.lib.deltavlib.impl.ActivityCompositeLoader$ActivityExpandLoader.execute(ActivityCompositeLoader.java:330)
         at com.tssap.dtr.client.lib.deltavlib.impl.ActivityImpl.createComposite(ActivityImpl.java:236)
         at com.tssap.dtr.client.lib.vfs.impl.VfsActivity.refreshClosedActivityAndActivityElements(VfsActivity.java:1419)
         at com.tssap.dtr.client.lib.vfs.impl.VfsActivity.getElementsFromClosedActivity(VfsActivity.java:1371)
         at com.sap.ide.eclipse.cbs.activation.ui.ActivationIntersectionDialog$ActivityElementsContentProvider.getElements(ActivationIntersectionDialog.java:1208)
         at org.eclipse.jface.viewers.StructuredViewer.getRawChildren(StructuredViewer.java:507)
         at org.eclipse.jface.viewers.StructuredViewer.getFilteredChildren(StructuredViewer.java:454)
         at org.eclipse.jface.viewers.StructuredViewer.getSortedChildren(StructuredViewer.java:558)
         at org.eclipse.jface.viewers.TableViewer.internalRefresh(TableViewer.java:447)
         at org.eclipse.jface.viewers.TableViewer.internalRefresh(TableViewer.java:431)
         at org.eclipse.jface.viewers.StructuredViewer$7.run(StructuredViewer.java:861)
         at org.eclipse.jface.viewers.StructuredViewer.preservingSelection(StructuredViewer.java:801)
         at org.eclipse.jface.viewers.StructuredViewer.refresh(StructuredViewer.java:859)
         at org.eclipse.jface.viewers.StructuredViewer.refresh(StructuredViewer.java:821)
         at org.eclipse.jface.viewers.TableViewer.inputChanged(TableViewer.java:398)
         at org.eclipse.jface.viewers.ContentViewer.setInput(ContentViewer.java:238)
         at org.eclipse.jface.viewers.StructuredViewer.setInput(StructuredViewer.java:991)
         at com.sap.ide.eclipse.cbs.activation.ui.ActivationIntersectionDialog.updateInfoGroup(ActivationIntersectionDialog.java:920)
         at com.sap.ide.eclipse.cbs.activation.ui.ActivationIntersectionDialog.access$1100(ActivationIntersectionDialog.java:82)
         at com.sap.ide.eclipse.cbs.activation.ui.ActivationIntersectionDialog$6.run(ActivationIntersectionDialog.java:379)
         at org.eclipse.swt.custom.BusyIndicator.showWhile(BusyIndicator.java:69)
         at com.sap.ide.eclipse.cbs.activation.ui.ActivationIntersectionDialog$5.selectionChanged(ActivationIntersectionDialog.java:375)
         at org.eclipse.jface.viewers.Viewer$2.run(Viewer.java:159)
         at org.eclipse.core.internal.runtime.InternalPlatform.run(InternalPlatform.java:1006)
         at org.eclipse.core.runtime.Platform.run(Platform.java:413)
         at org.eclipse.jface.viewers.Viewer.fireSelectionChanged(Viewer.java:157)
         at org.eclipse.jface.viewers.StructuredViewer.updateSelection(StructuredViewer.java:1290)
         at org.eclipse.jface.viewers.StructuredViewer.handleSelect(StructuredViewer.java:657)
         at org.eclipse.jface.viewers.StructuredViewer$4.widgetSelected(StructuredViewer.java:681)
         at org.eclipse.jface.util.OpenStrategy.fireSelectionEvent(OpenStrategy.java:178)
         at org.eclipse.jface.util.OpenStrategy.access$3(OpenStrategy.java:173)
         at org.eclipse.jface.util.OpenStrategy$1.handleEvent(OpenStrategy.java:308)
         at org.eclipse.swt.widgets.EventTable.sendEvent(EventTable.java:81)
         at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:840)
         at org.eclipse.swt.widgets.Display.runDeferredEvents(Display.java:2022)
         at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:1729)
         at org.eclipse.ui.internal.Workbench.runEventLoop(Workbench.java:1402)
         at org.eclipse.ui.internal.Workbench.run(Workbench.java:1385)
         at com.tssap.util.startup.WBLauncher.run(WBLauncher.java:79)
         at org.eclipse.core.internal.boot.InternalBootLoader.run(InternalBootLoader.java:858)
         at org.eclipse.core.boot.BootLoader.run(BootLoader.java:461)
         at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
         at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
         at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
         at java.lang.reflect.Method.invoke(Method.java:324)
         at com.sap.ide.eclipse.startup.Main.basicRun(Main.java:286)
         at com.sap.ide.eclipse.startup.Main.run(Main.java:795)
         at com.sap.ide.eclipse.startup.Main.main(Main.java:602)
    Please help how i will solve this DTR issue and how i will getback my changes as the activity is closed automatically in DTR?
    Thanks
    Susmita

    Hi Pascal,
    After restarting the DTR server the issue is solved now.
    Thanks
    Susmita

  • Hi when I open each application for mac office, the app closes and it pops up the following error: Microsoft Error Reporting log version: 2.0  Error Signature: Exception: EXC_BAD_ACCESS Date/Time: 2014-03-27 14:14:52 +0000 Application Name: Microsoft Exce

    Microsoft Error Reporting log version: 2.0
    Error Signature:
    Exception: EXC_BAD_ACCESS
    Date/Time: 2014-03-27 14:14:52 +0000
    Application Name: Microsoft Excel
    Application Bundle ID: com.microsoft.Excel
    Application Signature: XCEL
    Application Version: 14.1.4.111121
    Crashed Module Name: libTIFF.dylib
    Crashed Module Version: unknown
    Crashed Module Offset: 0x000078ae
    Blame Module Name: MicrosoftComponentPlugin
    Blame Module Version: 14.1.4.111121
    Blame Module Offset: 0x0000d9fc
    Application LCID: 1040
    Extra app info: Reg=en Loc=0x0410
    Crashed thread: 0

    Hi mattiaprodomo,
    If you are having issues with an app that unexpectedly closes on launch, you may find the following article helpful:
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    http://support.apple.com/kb/PH13975
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  • My Microsoft Office won't work! Here is the error report. Microsoft Error Reporting log version: 2.0  Error Signature: Exception: EXC_BAD_ACCESS Date/Time: 2015-03-04 12:04:03  0000 Application Name: Microsoft Word Application Bundle ID: com.microsoft

    My Microsoft Office won't work after upgrading to the newest OS from Apple! HELP!!!!!!
    Microsoft Error Reporting log version: 2.0
    Error Signature:
    Exception: EXC_BAD_ACCESS
    Date/Time: 2015-03-04 12:04:03 +0000
    Application Name: Microsoft Word
    Application Bundle ID: com.microsoft.Word
    Application Signature: MSWD
    Application Version: 14.4.8.150116
    Crashed Module Name: unknown
    Crashed Module Version: unknown
    Crashed Module Offset: unknown
    Blame Module Name: MSXML
    Blame Module Version: 14.4.8.150116
    Blame Module Offset: 0x00003125
    Application LCID: 1033
    Extra app info: Reg=en Loc=0x0409
    Crashed thread: 0

    If your startup disk says it is full, you need to remove some of your stuff.
    Either move some documents/movies/pictures to an external drive (if you want to keep them), or delete them from your startup drive. Then, empty the Trash.
    If you move them to an external, you will still have to delete them from the internal drive.
    That won't fix Office (I don't think), but it will make everything run better. You need a minimum of 10GB free (more would be better).
    You might need to reinstall Office. It should work without problem (well, at least as little problem as Office can muster).

  • My MAC no longer runs MS office 2008 Microsoft Error Reporting log version: 2.0  Error Signature: Exception: EXC_BAD_ACCESS Date/Time: 2015-02-01 23:38:19  0000 Application Name: Microsoft Excel Application Bundle ID: com.microsoft.Excel Application

    My MAC no longer runs MS Office 2008
    I get the following error message
    Microsoft Error Reporting log version: 2.0
    Error Signature:
    Exception: EXC_BAD_ACCESS
    Date/Time: 2015-02-01 23:38:19 +0000
    Application Name: Microsoft Excel
    Application Bundle ID: com.microsoft.Excel
    Application Signature: XCEL
    Application Version: 12.0.0.071130
    Crashed Module Name: unknown
    Crashed Module Version: unknown
    Crashed Module Offset: unknown
    Blame Module Name: unknown
    Blame Module Version: unknown
    Blame Module Offset: unknown
    Application LCID: 1033
    Extra app info: Reg=en Loc=0x0409
    Crashed thread: 0

    If your startup disk says it is full, you need to remove some of your stuff.
    Either move some documents/movies/pictures to an external drive (if you want to keep them), or delete them from your startup drive. Then, empty the Trash.
    If you move them to an external, you will still have to delete them from the internal drive.
    That won't fix Office (I don't think), but it will make everything run better. You need a minimum of 10GB free (more would be better).
    You might need to reinstall Office. It should work without problem (well, at least as little problem as Office can muster).

  • Applications freezing/error reports not sending

    I've had my Macbook for a over a year and probably 8 months into owning it, downloaded applications started freezing for no reason. For example - Skype and the Last.fm scrobbler... it happens every so often with Firefox also. I can open and use them but eventually they freeze anywhere from a minute to a couple hours later. Skype is famous for freezing on-screen (when it says "so and so is typing..." in the upper right corner), forcing me to restart the computer completely to be able to reopen the application. What's even worse is when I force quit the error report won't send. I've tried completely removing them and reinstalling but that doesn't work. I don't have Norton or any sort of anti-virus program, and pre-installed applications (iChat/tunes/etc) don't freeze.
    Sorry if this has been answered somewhere, I haven't been able to find any help.

    HI,
    Check for available disk space.
    Right or control click the MacintoshHD icon. Click Get Info. In the Get Info window you will see Capacity and Available. Make sure you always have a minimum of 10% to 15% free disk space at all times.
    Freeing space on your Mac OS X startup disk
    If disk space is not a problem, then try booting from your install disk and check the startup disk for errors.
    Insert Installer disk and Restart, holding down the "C" key until grey Apple appears.
    Go to Installer menu (Panther and earlier) or Utilities menu (Tiger and later) and launch Disk Utility.
    Select your HDD (manufacturer ID) in the left panel.
    Select First Aid in the Main panel.
    *(Check S.M.A.R.T Status of HDD at the bottom of right panel. It should say: Verified)*
    Click Repair Disk on the bottom right.
    If DU reports disk does not need repairs quit DU and restart.
    If DU reports errors Repair again and again until DU reports disk is repaired.
    When you are finished with DU, from the Menu Bar, select Utilities/Startup Manager.
    Select your start up disk and click Restart
    Carolyn

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