Duties of support consultant

what are the duties of a support consultant?
thanks

Hi,
The responsibilities of a support consultant are:
- Primarily responsible for Handling tickets and application support to the End users
- When an issue comes diagnose, analyze and solve the issue
- Responsible for any enhancements
- Writing functional specs and interacting with ABAPers to develop any user exits
- Training the end users and preparing end user training material
Also refer following link;
[Role of a mySAP Functional Consultant|http://www.sap-img.com/general/role-of-a-sap-functional-consultant.htm]

Similar Messages

Daily responsibilities of supporting consultants

Hi,
what are the daily responsibilities of a supporting consultant. Let me know how the supporting consultant starts his day.
How can you trigger the process chains?(Responsibilities of a supporting consultant for one full day)

Hi,
Support Issues
1. tRFC-
Solution: Contact BASIS team and enquiring about RFC, transfer of I-docs Info, We can also check in BD87
2. Delta Corruption
Solution : Some times delta gets corrupted due to some reasons, we have to re-initialize our datasources
3. Extra Charcters
Solution : Maintain ALL_CAPITAL_PLUS_HEX in RSKC, RSALLOWEDCHAR in SE16,
RSKC_ALLOWED_CHAR_MAINTAIN in SE38
4. Transaction Log Full
Solution : Contact BASIS team and ask them to clear the transaction log
5. Wrong Date Format
Solution : We have to identify the erroneous record and edit in PSA and upload again
6. Conversion Exits
Solution : Sometimes we get data into BW in a different format, If possible try to edit in source system and reload again
7. DSO activation failed due to inconsistent requests in Database tables
Solution : At times, we delete requests from DSoO/PSA/CUBE, but in the backend tables, requests will be still lying.
We have to delete from the database tables
8. Source System was not available
Solution : When BASIS team carries out some maintenance activities, our source system will be under their usage.
Ask them to make it free
9. Delta records missing
Solution : Due to some reasons some records will be missing in delta, then we have to do "Repair Full"
10. Could not find Code page for recieving system
Solution : Again RFC/IDOC problem, Contact BASIS
11. Caller 70 missing
Solution : We have to re- start our data load whenever the source system load is less
12. Timing out of queries
Solution : Check out the Aggregate valuation, If required we have to drop the existing ones, create a new one with High val
Regards,
Suman

Role and responsibilities of SAP BW support consultant

Hi Guru's,
What is the Role and responsibilities of SAP BW support consultant?
Regards,
Sabari kannan.S

XI Architect:
He plays the role in the analyzing the landscape for which XI will be used...will take the special not on the number for legacy systems involved...type of system...how much amount of data will flow what has to be taken care for better performance etc........
1. Design the XI for the currentl lanscape for high performance...
2. Idebtiy the bottle necks which can appear.
3. understanding the busnies requirement withrespective to XI
4. Configure the XI according to the standrds
5. Lays ground rules on the developemtnenv till golive.
6. what's the good appproach of design when systems like CRM,BW etc are invloved.
7 tranports methods till production and so on

HR Support Consultant Roles in Development

Hi Experts,
Can any one let me know what type of roles does the HR Support Consultant have in Dev System.
Thanks & Regards
Samanvita

Hi Salil,
Thanks for your reply.
Earlier we do have SAP_ALL, now client requirement is to remove that because it contains Transaction code STMS, and create new roles for Support Consultant.
In this case what are all the Tcodes that we need to include in the new role for SAP HR Support Consultant.
Any other precautions to be taken, so that without loosing access to the required things.
Regards
Samanvita

Regarding Duties in Support and Maintanence Project

hai
Im new to BW Projects . So please tell , wt are the duties in Support and Maintanenece project normally .
Please explain clearly and send related documents to
[email protected]
and also send some wenlogs please . I will give points for thanks ful ...
Thanks alot
mohammed

Hi,
i]1. Loading any of the missing master data attributes/texts - This would be done by scheduling the infopackages for the attributes/texts mentioned by the client.
2. Create ADHOC hierarchies. - Create hierarchies in RSA1 for the info-object.
3. Validating the data in Cubes/ODS. - By using the Validation reports or by comparing BW data with R/3.
4. If any of the load runs into errors then resolve it. - Analyse the error and take suitable action.
5. Add/remove fields in any of the master data/ODS/Cube. - Depends upon the requirement
6. Datasource Enhancement.
7. Create ADHOC reports. - Create some new reports based on the requirement of client.
8. Prepare end user Documents,
9. solving prioritized tickets...
--Shreya

What are the typical responsbilities of BO support consultant?

Hello
What are the typical responsbilities of BO support consultant?
thanks

Hi,
As per my understanding below are some of the things a BO support consultant must know:
Knowledge on the domain and the project lifecycle.
Understand the architecture.
BO Administration which involves the platform support
Understand the Security rights setup, Also users and groups created for that particular application
Understand the design of the universe and the reports.
I hope this might be helpfull for you.
Regards
SIndhu

What type of reports generally a support consultant maintain and report?

HI,
What type of reports generally a support consultant maintain and report?

HI,
What type of reports generally a support consultant maintain and report?

Daily activities of a support consultant

Hello Masters,
What would be the daily activities of a support consultant?
I am bound to give points
Thanks and Best wishes,
I-BI

HI
These are the Daily Support processes & related links,
***From SDN
Normally the production support activities include
Scheduling
R/3 Job Monitoring
B/W Job Monitoring
Taking corrective action for failed data loads.
Working on some tickets with small changes in reports or in AWB objects.
The activities in a typical Production Support would be as follows:
1. Data Loading - could be using process chains or manual loads.
2. Resolving urgent user issues - helpline activities
3. Modifying BW reports as per the need of the user.
4. Creating aggregates in Prod system
5. Regression testing when version/patch upgrade is done.
6. Creating adhoc hierarchies.
Also refer these posts:
Re: In production Support , how i can acquire the knowledge
Re: How to resolve tickets its urgent
Re: production support issues
production support
we can perform the daily activitiesin Production
1. monitoring Dataload failures thru RSMO
2. Monitoring Process Chains Daily/weekly/monthly
3. Perform Change run Hirerachy
4. Check Aggr's Rollup
To add to the above
1) check data targets are ready for reporting,
2) No failed or cancelled jobs in sm37 monitors and Bw Monitor.
3) All requests are loaded for day, monthly and yearly also.
4) Also to note down time taken for loading of critical infocubes which are used for reporting
5) Is there any break in any schedules from your process chains.
It's totally a client specific tool.
The common features here can be
A ticket Id,
Priority,
Consultant ID/Name,
User ID/Name,
Date of Post,
Resolving Time etc.
There ideally is also a knowledge repository to search for a similar problem and solutions given if it had occurred earlier.
You can also have training manuals (with screen shots) for simple transactions like viewing a query, saving a workbook etc so that such queried can be addressed by using them.
When the problem is logged on to you as a consultant, you need to analyse the problem, check if you have a similar problem occurred earlier and use ready solutions, find out the exact server on which this has occured etc.
You have to solve the problem (assuming you will have access to the dev system) and post the solution and ask the user to test after the preliminary testing from your side.
Get it transported to production once tested and posts it as closed i.e. the ticket has to be closed.
---If there is a dataload failure, what steps/checks do i need to follow. Etc.
it means thats depends upon the failure we need to monitor and take corrective action ..
generally we do in load failures...
ST22 for any shortdumps
sm21 for log entries and
TRF entries
sm12 for any locks
we need to analyze from these t-codes.
Changing query/object
-change ticket from open to working.
-get additional details if any required.
-create transport request in dev.
-make the change and save in transport.
-check that transport goes through OK.
-do testing in QA system.
-after testing is OK,get change transported to prod.
-update ticket and resolve it.
-usually helpdesk closes ticket after confirmation with user who raised ticket.
data load failure
-regularly check rsmo(monitor) for data load failures.
-if load fails,get details from details tab of monitor.
-usual errors are:master data missing,special characters in data,datasource not replicated,delta load issues etc.
-get root cause of error,and fix data load manually.
-check that manually updated data is GREEN and available for reporting in data target.
-update ticket and resolve it.

How to explain support consultant

Hi SAP Guru's
How to explain support consultant roles i mean to say how to start and where to start
Thanks&Regards
srinivas

Hi Srinivas,
Support roles depends on which module they are working or by role.I am providing here the roles and responsibilities of a functional / Configuration consultant in support project.
u2022Assists in the development of requirements and specifications.
u2022Interfaces with the Production support team
u2022Knows and follows Production Support On-Call Process and all supporting documentation in its entirety. The primary activities of this process (but not the only ones) are creating/refining requirements, estimates, business designs, technical designs, test plans/cases, implementation plans, production support documentation and executing all created plans.
u2022Engages other resources when needed with the permission of the PM to ensure that incidents/issues are appropriately resolved.
u2022Maintains all Incidents and Issues documentation in centralised location.
u2022Ensures all related incidents and issues are appropriately recorded and reviewed during weekly status meetings (or sooner) to ensure timely resolution. Any issue that impacts schedule, quality, scope or cost should be recorded.
u2022Provides feedback to PM on project management processes.
u2022Provides feedback to Production Support Manager on technical development processes.
u2022Participates in the orientation of new team members when requested by the project manager.
u2022Manages individual training plan and career objectives.
u2022Schedules and completes career-related training objectives.
u2022Ensures appropriate time-tracking standards are followed for recording SLC development activities.
u2022Records incidents and issues in tracking tool, and follows through to resolution.
u2022Create and present to the team knowledge sharing presentations when requested.
Assign Points if helpful.
Thanks and Regards,
Naveen Dasari.

Looking to hire live support/consultant to get me started

I'm just switching from PC to Mac and Frontpage to
Dreamweaver. I watched a bunch of Lynda movies, which were useful,
but I have problems opening and working with my existing sites...
content does not display in design view, CSS does not pick up etc.
Bet this is something obvious and simple for someone who
knows what they're doing... :-(
I'm looking for someone I can call in moments like these to
help me do things more efficiently.
I would send you a Yugma invitation to share my desktop, so
you don't have to live in this area.
Right now I'm quite stressed by a project deadline (this
weekend, 5/17/08), so a message/support soon would be
great...

You can contact me offlist at 'forums at
great-web-sights.com' if you are
interested in a consultant.
Murray --- ICQ 71997575
Adobe Community Expert
(If you *MUST* email me, don't LAUGH when you do so!)
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- DW FAQs, Tutorials & Resources
http://www.dwfaq.com - DW FAQs,
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"rosiewrose" <[email protected]> wrote in
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news:g0j4dg$sc8$[email protected]..
> I'm just switching from PC to Mac and Frontpage to
Dreamweaver. I watched
> a
> bunch of Lynda movies, which were useful, but I have
problems opening and
> working with my existing sites... content does not
display in design view,
> CSS
> does not pick up etc.
> Bet this is something obvious and simple for someone who
knows what
> they're
> doing... :-(
> I'm looking for someone I can call in moments like these
to help me do
> things
> more efficiently.
> I would send you a Yugma invitation to share my desktop,
so you don't have
> to
> live in this area.
> Right now I'm quite stressed by a project deadline (this
weekend,
> 5/17/08), so
> a message/support soon would be great...
>

Sap FI Support Consultant Roll

Hiiii
Can anybody please tell me the procedure of handling FI Tickets in detail..
Thanks
RAM

found out the answer - click on Send to Partner to save and go back into the message

Support consultant activities

hi what is diff between ticket and change req,,do we get cr's in ticket tool itself

Hi,
Ticket : if any user unable to see the resluts in query who raising the issue in ticketing tool which need to resolved by as per SLA rating
Chage request: Suppose user want to some fields in reporting level which is not available in infocube so that need enhance the datasource.
Hope you have some idea.
Regards
sivaraju

Integration SAP APO consultant duties

Hi Gurus,
can any one let me know what are the duties of integration consultant in SAP APO (DP,SNP,PPDS) ?
Please let me know if you guys have any answers
Thanks & Regards,
Raj kumar

Hi,
The mandate of integration consultant is to ensure that there is no business loss to the company because of some transaction data not transferring between R/3 and APO
If a planned order is not transferred to R/3, the production of certain materials may not be done and this may result in loss of business due to stock out
Similarly if a sales order or a change thereto is not transferred to APO, the planning results may be wrong resulting in business loss to the client on account of lost sale and unwanted stock.
So the duties of Integration consultant include
To properly set up the system and connections,
To closely monitor the data transfer activities and report and get the errors quickly resolved from functional persons.
Guiding the users for proper maintenance of master data as most of CIF errors are attributable to wrong data maintenance.
Regards,
Nitin Thatte

Reg- Role of Supporting Con about CIF

hi to All Sap ppl
a Supportng Proj consutant just have to work on scheduling jobs,monitoring and COnsistency check of ECC ,apart from this do also he do CIFing( Transfrng M & T-Data) or basis people do this job.
Thnak u in advc
Karan
Edited by: karan.sap on Feb 28, 2010 3:51 AM

Karan,
"Supporting Consultant" is a vague term. A consultant that is assigned a support task can be asked to do many things.
In some companies, the supporting consultant may be asked to be a point of contact for all issues generated by the users. He may be asked to answer simple questions, and he may be responsible for directing the inquiry to the next level of support if the issue exceeds his capabilities.
In addition, as you suggest, he may be asked to perform general maintenance tasks, and to monitor the health of the applications. In each consulting company, the tasks can be assigned differently. In addition, in a single consulting company, the support person's tasks may change over time. Generally, the above mentioned support people should be prepared to deal with users.
A second type of supporting Project consultant would be a junior consultant assigned to a senior consultant, or to a consulting team. In this role, he would be expected to receive assignments directly from the senior team members. Such tasks might be to set up less complex configuration, or to perform programming tasks under the direct supervision of a senior team member.
If you are considering applying for a job as a 'supporting consultant', you should ask the employer exactly what are his expectations.
Rgds,
DB49

FICO Support role

Dear Friends,
I am, going to take the assignment of SAP -FICO Support role, please advice me what are the regular functions of the support role?
And also advice me about the interview what type of questions i may face ? and what is the meaning of Tickets?.
If any configuration changes to be made? where should i do that ? and how to re-place the changes in the live system?
Thanking you
with regards
Krishna

Hi,
Now i am sending Ticket processing go through this it will be help
Handling tickets is called Issue Tracking system. The errors or bugs forwarded by the end user to the support team are prioritized under three seviority High, Medium and Low. Each and every seviority as got its time limits before that we have to fix the error.
The main job of the supporting consultant is to provide assistance on line to the customer or the organisation where SAP is already implemented for which the person should be very strong in the subject and the process which are implemented in SAP at the client side to understand,to analyse,to actuate and to give the right solution in right time.This is the job of the support consultant.
The issues or the tickets(problems) which are arised is taken care of on priority basis by the support team consultants.
The work process in support projects are given below for your reference.
1. The customer or the end user logs a call through any tool or by mail (RADIX).
2. Each one of the support team is a part of support group.
3. Whenever a customer logs a call he /she has to mention to which work group (by name).
4. Once the calls came to the work group the support consultant or the team need to send an IR (Initial Response) to the user depending upon the priority of the calls. (Top,High,Med,Low,None)
5. Then the error is fixed, debugged by the support consultant or the team. Then after testing properly by generating TR(Transport Request through the basis admin)
6. Then it is informed to the end user/customer/super user about the changes which have moved to the production server by CTS process.
These are the process. In summary, what I understand is that if any configuration or customization is required to solve the issue, then the consultant have to work on DEV Client, then the end user will test it in the QA client and after approval the BASIS consultant has to transport it to the PRODUCTION client.
An example:
Tickets in SD can be considered as the problems which the end user or the employee in the company face while working on R/3. Tickets usually occur during the implementation or after theimplementation of the project. There can be numerous problem which can occur in the production support and a person who is working in the support has to resolve those tickets in the limited duration, every ticket has the particular deadline alert so your responsibility is to finish it before that deadline.
To begin with , we should give "TICKET" to you for not knowing it.
Here is an eg of a ticket raise:
End user is not able to
1. Create Sales order for a customer from a New plant , since shipping point determination is not happened . ( Without Shipping point the document becomes INCOMPLETE and he will not be able to proceed further like DELIVERY, BILLING).
He raises a ticket and the priority is set in one of the below:
1. Low 2. Medium 3. High.
Now you need to solve this ticket. You would analyze the problem and identify that the SP configuration has to be done for the new plant.
You would request a transport for DEV CLIENT to BASIS. You do the change and Request one more Transport to BASIS for QA client. The End user will test the same by creating a sales order for the new plant and approve it.
Finally, you request a transport to move the changes to PRODUCTION. Once the change is deployed in production the TICKET is closed. What I have given is a small example. You would get some real issues with severity HIGH in your day-day support.
it is useful assigne points as a way to say Thanks
Regards
gvr

Duties of support consultant

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