Support consultant activities
hi what is diff between ticket and change req,,do we get cr's in ticket tool itself
Hi,
Ticket : if any user unable to see the resluts in query who raising the issue in ticketing tool which need to resolved by as per SLA rating
Chage request: Suppose user want to some fields in reporting level which is not available in infocube so that need enhance the datasource.
Hope you have some idea.
Regards
sivaraju
Similar Messages
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Daily activities of a support consultant
Hello Masters,
What would be the daily activities of a support consultant?
I am bound to give points
Thanks and Best wishes,
I-BIHI
These are the Daily Support processes & related links,
***From SDN
Normally the production support activities include
Scheduling
R/3 Job Monitoring
B/W Job Monitoring
Taking corrective action for failed data loads.
Working on some tickets with small changes in reports or in AWB objects.
The activities in a typical Production Support would be as follows:
1. Data Loading - could be using process chains or manual loads.
2. Resolving urgent user issues - helpline activities
3. Modifying BW reports as per the need of the user.
4. Creating aggregates in Prod system
5. Regression testing when version/patch upgrade is done.
6. Creating adhoc hierarchies.
Also refer these posts:
Re: In production Support , how i can acquire the knowledge
Re: How to resolve tickets its urgent
Re: production support issues
production support
we can perform the daily activitiesin Production
1. monitoring Dataload failures thru RSMO
2. Monitoring Process Chains Daily/weekly/monthly
3. Perform Change run Hirerachy
4. Check Aggr's Rollup
To add to the above
1) check data targets are ready for reporting,
2) No failed or cancelled jobs in sm37 monitors and Bw Monitor.
3) All requests are loaded for day, monthly and yearly also.
4) Also to note down time taken for loading of critical infocubes which are used for reporting
5) Is there any break in any schedules from your process chains.
It's totally a client specific tool.
The common features here can be
A ticket Id,
Priority,
Consultant ID/Name,
User ID/Name,
Date of Post,
Resolving Time etc.
There ideally is also a knowledge repository to search for a similar problem and solutions given if it had occurred earlier.
You can also have training manuals (with screen shots) for simple transactions like viewing a query, saving a workbook etc so that such queried can be addressed by using them.
When the problem is logged on to you as a consultant, you need to analyse the problem, check if you have a similar problem occurred earlier and use ready solutions, find out the exact server on which this has occured etc.
You have to solve the problem (assuming you will have access to the dev system) and post the solution and ask the user to test after the preliminary testing from your side.
Get it transported to production once tested and posts it as closed i.e. the ticket has to be closed.
---If there is a dataload failure, what steps/checks do i need to follow. Etc.
it means thats depends upon the failure we need to monitor and take corrective action ..
generally we do in load failures...
ST22 for any shortdumps
sm21 for log entries and
TRF entries
sm12 for any locks
we need to analyze from these t-codes.
Changing query/object
-change ticket from open to working.
-get additional details if any required.
-create transport request in dev.
-make the change and save in transport.
-check that transport goes through OK.
-do testing in QA system.
-after testing is OK,get change transported to prod.
-update ticket and resolve it.
-usually helpdesk closes ticket after confirmation with user who raised ticket.
data load failure
-regularly check rsmo(monitor) for data load failures.
-if load fails,get details from details tab of monitor.
-usual errors are:master data missing,special characters in data,datasource not replicated,delta load issues etc.
-get root cause of error,and fix data load manually.
-check that manually updated data is GREEN and available for reporting in data target.
-update ticket and resolve it. -
Daily responsibilities of supporting consultants
Hi,
what are the daily responsibilities of a supporting consultant. Let me know how the supporting consultant starts his day.
How can you trigger the process chains?(Responsibilities of a supporting consultant for one full day)Hi,
Support Issues
1. tRFC-
Solution: Contact BASIS team and enquiring about RFC, transfer of I-docs Info, We can also check in BD87
2. Delta Corruption
Solution : Some times delta gets corrupted due to some reasons, we have to re-initialize our datasources
3. Extra Charcters
Solution : Maintain ALL_CAPITAL_PLUS_HEX in RSKC, RSALLOWEDCHAR in SE16,
RSKC_ALLOWED_CHAR_MAINTAIN in SE38
4. Transaction Log Full
Solution : Contact BASIS team and ask them to clear the transaction log
5. Wrong Date Format
Solution : We have to identify the erroneous record and edit in PSA and upload again
6. Conversion Exits
Solution : Sometimes we get data into BW in a different format, If possible try to edit in source system and reload again
7. DSO activation failed due to inconsistent requests in Database tables
Solution : At times, we delete requests from DSoO/PSA/CUBE, but in the backend tables, requests will be still lying.
We have to delete from the database tables
8. Source System was not available
Solution : When BASIS team carries out some maintenance activities, our source system will be under their usage.
Ask them to make it free
9. Delta records missing
Solution : Due to some reasons some records will be missing in delta, then we have to do "Repair Full"
10. Could not find Code page for recieving system
Solution : Again RFC/IDOC problem, Contact BASIS
11. Caller 70 missing
Solution : We have to re- start our data load whenever the source system load is less
12. Timing out of queries
Solution : Check out the Aggregate valuation, If required we have to drop the existing ones, create a new one with High val
Regards,
Suman -
How to explain support consultant
Hi SAP Guru's
How to explain support consultant roles i mean to say how to start and where to start
Thanks&Regards
srinivasHi Srinivas,
Support roles depends on which module they are working or by role.I am providing here the roles and responsibilities of a functional / Configuration consultant in support project.
u2022Assists in the development of requirements and specifications.
u2022Interfaces with the Production support team
u2022Knows and follows Production Support On-Call Process and all supporting documentation in its entirety. The primary activities of this process (but not the only ones) are creating/refining requirements, estimates, business designs, technical designs, test plans/cases, implementation plans, production support documentation and executing all created plans.
u2022Engages other resources when needed with the permission of the PM to ensure that incidents/issues are appropriately resolved.
u2022Maintains all Incidents and Issues documentation in centralised location.
u2022Ensures all related incidents and issues are appropriately recorded and reviewed during weekly status meetings (or sooner) to ensure timely resolution. Any issue that impacts schedule, quality, scope or cost should be recorded.
u2022Provides feedback to PM on project management processes.
u2022Provides feedback to Production Support Manager on technical development processes.
u2022Participates in the orientation of new team members when requested by the project manager.
u2022Manages individual training plan and career objectives.
u2022Schedules and completes career-related training objectives.
u2022Ensures appropriate time-tracking standards are followed for recording SLC development activities.
u2022Records incidents and issues in tracking tool, and follows through to resolution.
u2022Create and present to the team knowledge sharing presentations when requested.
Assign Points if helpful.
Thanks and Regards,
Naveen Dasari. -
Role and responsibilities of SAP BW support consultant
Hi Guru's,
What is the Role and responsibilities of SAP BW support consultant?
Regards,
Sabari kannan.SXI Architect:
He plays the role in the analyzing the landscape for which XI will be used...will take the special not on the number for legacy systems involved...type of system...how much amount of data will flow what has to be taken care for better performance etc........
1. Design the XI for the currentl lanscape for high performance...
2. Idebtiy the bottle necks which can appear.
3. understanding the busnies requirement withrespective to XI
4. Configure the XI according to the standrds
5. Lays ground rules on the developemtnenv till golive.
6. what's the good appproach of design when systems like CRM,BW etc are invloved.
7 tranports methods till production and so on -
HR Support Consultant Roles in Development
Hi Experts,
Can any one let me know what type of roles does the HR Support Consultant have in Dev System.
Thanks & Regards
SamanvitaHi Salil,
Thanks for your reply.
Earlier we do have SAP_ALL, now client requirement is to remove that because it contains Transaction code STMS, and create new roles for Support Consultant.
In this case what are all the Tcodes that we need to include in the new role for SAP HR Support Consultant.
Any other precautions to be taken, so that without loosing access to the required things.
Regards
Samanvita -
What are the typical responsbilities of BO support consultant?
Hello
What are the typical responsbilities of BO support consultant?
thanksHi,
As per my understanding below are some of the things a BO support consultant must know:
Knowledge on the domain and the project lifecycle.
Understand the architecture.
BO Administration which involves the platform support
Understand the Security rights setup, Also users and groups created for that particular application
Understand the design of the universe and the reports.
I hope this might be helpfull for you.
Regards
SIndhu -
What type of reports generally a support consultant maintain and report?
HI,
What type of reports generally a support consultant maintain and report?HI,
What type of reports generally a support consultant maintain and report? -
what are the duties of a support consultant?
thanksHi,
The responsibilities of a support consultant are:
- Primarily responsible for Handling tickets and application support to the End users
- When an issue comes diagnose, analyze and solve the issue
- Responsible for any enhancements
- Writing functional specs and interacting with ABAPers to develop any user exits
- Training the end users and preparing end user training material
Also refer following link;
[Role of a mySAP Functional Consultant|http://www.sap-img.com/general/role-of-a-sap-functional-consultant.htm] -
Looking to hire live support/consultant to get me started
I'm just switching from PC to Mac and Frontpage to
Dreamweaver. I watched a bunch of Lynda movies, which were useful,
but I have problems opening and working with my existing sites...
content does not display in design view, CSS does not pick up etc.
Bet this is something obvious and simple for someone who
knows what they're doing... :-(
I'm looking for someone I can call in moments like these to
help me do things more efficiently.
I would send you a Yugma invitation to share my desktop, so
you don't have to live in this area.
Right now I'm quite stressed by a project deadline (this
weekend, 5/17/08), so a message/support soon would be
great...You can contact me offlist at 'forums at
great-web-sights.com' if you are
interested in a consultant.
Murray --- ICQ 71997575
Adobe Community Expert
(If you *MUST* email me, don't LAUGH when you do so!)
==================
http://www.projectseven.com/go
- DW FAQs, Tutorials & Resources
http://www.dwfaq.com - DW FAQs,
Tutorials & Resources
==================
"rosiewrose" <[email protected]> wrote in
message
news:g0j4dg$sc8$[email protected]..
> I'm just switching from PC to Mac and Frontpage to
Dreamweaver. I watched
> a
> bunch of Lynda movies, which were useful, but I have
problems opening and
> working with my existing sites... content does not
display in design view,
> CSS
> does not pick up etc.
> Bet this is something obvious and simple for someone who
knows what
> they're
> doing... :-(
> I'm looking for someone I can call in moments like these
to help me do
> things
> more efficiently.
> I would send you a Yugma invitation to share my desktop,
so you don't have
> to
> live in this area.
> Right now I'm quite stressed by a project deadline (this
weekend,
> 5/17/08), so
> a message/support soon would be great...
> -
Sap FI Support Consultant Roll
Hiiii
Can anybody please tell me the procedure of handling FI Tickets in detail..
Thanks
RAMfound out the answer - click on Send to Partner to save and go back into the message
-
hi
would u plz send about supporting daily activities,monthend activities&yearend activities (fico supporting).
how many members will be there .what is help desk,schedule manager & solution manager.what is his role.what is his work.what is ticket flow.
thanks ®ards
nagesh*SAP BO reports on SAP BI:*
As we are creating OLAP cubes/Infocubes in SAP BI, same way BO has Universe.
Universe is based on direct Infocube/ Multiprovider/DSO(ods) and BEx query.
Universe Designer:
Only thing is one has to establish connection to access SAP BI system. To do this job, while choosing datasource, you have to select SAP Business Intelligence 3.x -- Client. And next screens it will prompt for User logon credentials to access SAP BI system. Once, connection is tested OK. Click next and it will list out all the OLAP Cubes available in SAP BI system and select the relavant one and click on next - next -- Finish.
Now you have created Universe on top of SAP BI system. Then Export the Universe to Server.
Open Infoview to start Web Intelligence report(s) and choose the Universe from the list of universes then it will take you to WebI Query panel , in that drag the Objects(Dimension/Detail/Measure) to result objects pane to see them in BO Report and to filter data use Query filters pane or do it in Report level.
Once you are in WebI report level , you will get lots of options to see your reports in different styles.
For better customizations: Use BEx queries based on Infocube. (In BEx query properties, one has to Check Allow OLAP access enabled)
BODI -->> BODS
After SAP aquiring BO and the latest version released with BODS(Data Services), It's basically ETL process, do the job same as what we exactly do to create Infocube. (Extraction of data , transformations and loading) and with additional transformations introduced.
Thank You!! -
Supporting projcet level Activities and Errors
Hi Pals,
Can you tell me What are the supporting project Activities.. and maximum what type of Errors(or) problems we are getting in the supporting level projects...
thnaks & regards
AjayWe've been using SSDT for 11 months and for 8 months we've used a custom preSsdt framework for many of the reasons Brett described.
The main issue is predictability. Can you predict what will happen if I split a table into two (parent/child relationship)? I can predict it if I write the preSsdt code to create the extra table and migrate the data. I don't have to get
the tables perfect, just close enough for SSDT to then apply every last constraint.
So I'd argue that a tool that does everything magically is bad. A flexible and predictable tool is good.
Classic scenarios in preSsdt scripts:
IF NOT EXISTS(SELECT * FROM sys.columns c WHERE c.object_id = OBJECT_ID('dbo.Table') AND c.name = 'Column')
BEGIN;
EXEC sp_executesql N'ALTER TABLE dbo.TableADD [Column] INT NULL';
END;
GO
IF EXISTS(SELECT * FROM dbo.Table WHERE Column IS NULL) -- SSDT will make Column NOT NULL
BEGIN;
EXEC sp_executesql N'
UPDATE
dbo.Table ....
END;
GO
IF EXISTS(SELECT * FROM sys.columns WHERE OBJECT_ID = OBJECT_ID('dbo.Table') AND name = 'Column2')
BEGIN;
EXEC sp_executesql N'ALTER TABLE dbo.Table DROP COLUMN Column2;';
END; -
Hi SAP FI/CO GURUS ... please tell me what are the activities
Hai SAP FI/CO gurus
Good day to you all. i know the activities of a fi/co consultant in implementation project. i would like to know the responsibilities or activities of a sap fi/co consultant in a development support project. As per my knowledge the activities in production support project is different from developement support. So i request you to please suggest or brief me about the activities of a fi/co consultant in a developemnt support project.
Awaiting for your reply.
Regards
Nagarajuhi
Role of a SAP Functional Consultant
What are the differences between a functional and business consultant?
The difference between Functional consultant and Business consultant are as follows:
1) A funcitonal consultant is able to configure the system unlike business consultant.
2) Functional consultant know more about business process unlike Business consultant.
3) A business consultant will bring business process knowledge and provide it to functional consultant who in turn used this knowledge to configure the system.
4) Functional consultant has more configuration knolwledge then Business consultant.
The responsibilities of a support consultant are:
- Primarily responsible for Handling tickets and application support to the endusers
- When an issue comes diagnose, analyse and solve the issue
- Responsible for any enhancements
- Writing functional specs and interacting with Abapers to develop any user exits
- Training the end users and preparing end user training material
For those who wished to know the role of a functional consultant. Below is one view:
A functional consultant evaluates the demands in talking with the customer's representatives, transforms the essence into an abstract and algorithmic business model. Hence, he identifies the use cases and transforms them into logical and technical views.
Then the main task starts: customizing the respective business area and making sure the system reacts in the manner according to the constraints of the requested use case.
The consultant documents the settings and prepares proper guidelines that allow other consultants to do further changes or repairs with due efforts.
The consultant takes care that proper training is given to the users and that the system is usable, performing appropriately and the business flow is complete and correct.
During go live he assists the technical staff by testing the behaviour of the system.
After go live he guarantees that the procedures remain usable and consistent in real live situation and proposes enhancements.
The main duty of a consultant is to transfer external know-how to the client. It is not manpower that counts but intelligence, understanding of processes, a feeling for defects and general a common sense.
nagesh -
Main Tcodes used in Production support
Hi Gurus,
Can anyone give me the "main Tcodes" we use during different production support activities.
I recently got job as a BW support consultant and am bit worried about what kind of work I will be alloted? and how to do it ?
If any body has got real-time production support experience please guide me how should I get prepared before I join the company and give me an overview of what kind of work I am gonna do in prod supp.
Cheers,
Noodles
PS: point will be awarded generouslyRSA1 - Administrator Workbench
RSPC - Proess chain maintenance
RSPCM - Process chain Maintenance
DB6COCKPIT- DiagnosticsL Single System Check
SM37 - Job overview
SM66 - Global Work process overview
ST22 - Short dumps
SM51 - System wide work process overview
SM50 - Process overview
DB02 - Spave: History - Overview
SE38 - ABAP Editor
RSA3 - Extract Checker
RSA7 - Delta Queue
SMQ1 - Outbound Queue
SMQ2 - Inbound Queue
RSA6 - Postprocess DataSources and Hierarchy
RSMO - Monitor all loads
Also, see the following link....you will get T-Codes which you want.
Transaction Codes for BW Developers
Message was edited by:
SAI KONKA
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