E7 won't update firmware to 22.014 Anna (Danish)

Hi there,
I have problems with the firmware update on my E7 (E7-00 RM-626 PR1.1 v014.002).
When I use the Ovi Suite (3.1.1.85 on a Windows 7 32 bit PC) to update, it all starts
fine. It shows that there is a new VERSION 022.014 REQUIRED for my phone.
I then select “Install” and I sign in. The backup seems to work fine. And then the
firmware update starts, “Installing device software…” but after 10 - 15 seconds
the phone turns off, and the text: “Device recovery Nokia Ovi Suite has lost its
connection with your device….” appears.
When I restart the phone it works just fine (luckily) – but still runs the old
firmware.
When I try to use the Nokia Software Updater (v2.6.6dk on a Windows 7 32 bit PC) it does the
same thing. It detects my phone just fine – but it takes a while, and shows that there is a new
version. But when I try to install it, it stops after about 20 seconds. The phone goes black, and the software updater writes that the connection has been lost….
What to do?
Please help!
Kind regards.
MODERATOR'S NOTE:
Edited: User's full name has been removed.
Please be informed that personal/contact information are not allowed to be posted in this forum for your security and privacy reasons.

thebobajob wrote:
I finally gave in and took my phone into a Nokia Care Point and got it flashed, took less than a day and they did it under warranty so it didn't cost me anything.
I now have Anna on the phone but now Ovi Suite tells me I have Anna 2/2 update to do but when I try and do it the progress bar reaches 100% and then it says "Something went wrong, try updating Ovi Suite".
FFS I have the latest version of Ovi Suite. This is BL**DY RIDICULOUS. I am NEVER buying a Nokia phone again. I waste so much time trying to sort this out when it shodul be so simple - these things used to just work with Nokia.
So I don't know what to do now. Tried these 2 fixes but no luck.
http://mynokiamobile.org/2011/08/22/solution-to-symbian-anna-update-12-and-22-failed-to-install-how-...
http://www.allaboutsymbian.com/forum/showthread.php?t=100286
So you what apps etc you do have installed.
many people found the apps where the issues.
have you got any games installed such as angry birds or fruit ninja if you do unistalled them.
I would suggest doing the full reset, then install nokia sleeping screen only. and then try the update.
There are 3 ways you can do the update, nokia suite, OTA, or NSU
Everybody i know including myself with our E7's had no further issues after that.
Just remember you dont want anything installed except nokia sleeping screen.
Nokia suite will also from time to time tell you the phone has been disconnected etc in the bottom right corner, just ignore this, the screen will go black as well.Also the phone will restart all by itself, just leave it all alone. Let the software do what it has to. Hope this help everybody here

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