Ecsallation of Complaint - Assign to next Partner function

Hi,
I want to escalate the complaint to the concern person if it is not taken over by the responsible person within time limit. I just have 5 statuses and if transaction exist in the particular status more than the specified time limit it should get assigned to partner function defined in partner determination procedure. So that the transaction will fall in my work list of the higher authority.
My one more concern is how to configure condition for this. I know configuration of condition but not exactly for this scenario.
Please suggest.
Regards,
Nikhil

Hi Nikhil
Lets say you have status - A,B,C,D,E,F and you have responsible persons X, Y, Z identified in your complaints
Now when the complaint is created it can be directly assigned to X via action mail ( condition - status A, Action condition partner dependent and partner X)
Now the second action will be on a batch report (lets say the date type ZDate = todays date + 2 hours) (Start Condition will be when date type todays date and time = Zdate) (action def. partner depepndent Y)
The batch program will continuosly check for the date and time and when the condition is met it will execute a mail to Y ( it can be a smart form mail with the details that it is an escalated mail as it was not done in status A and specfied SLA)
Hope this addresses your concern
Regards
Raj

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Automatic assignment responsible group partner function of Activities

Hi,
I need help on below requirement>>
Automatic assignment responsible group partner function of Activities when status is set to u201CIncorrectly Assignedu201D.
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you can check with order status badi
BR
Radek

Customer is not assigned to a partner function

Hi Experts,
I'm encountering the same error. When I view the Customer and click Customer Partner Functions, system throws a message Customer SP0003 is not assigned to a partner function
How do I assign my newly created Customer to a Partner Function Sold-to-Party?
I've checked the setup for Partner Determination: Customer Master, the settings are as follows:
Partner Determination Procedures:
AG Sold-To Party
IN Sales Prospect
KO Consumer
RE Bill-to Party
RG Payer
SO Assortment cust.
WE Ship-to party
WESR GR w/ MatSafSheetRec
Partner Functions in Procedure:
AG SP Sold-to party NotModifiabe, Mandatory
AG BP Bill-to party Mandatory
AG PY Payer Mandatory
AG SH Ship-to party Mandatory
Partner Determination Procedure Assignment:
Account Group YG01 (account group of new Customer) assigned to AG (Sold-to-Party)
Account Groups - Function Assignment:
SP Sold-to party YG01 Customer BP
Is there any other config I should do?

Go to IMG path -- SD --> Basic Functions --> Partner Determination --> Setup Partner Determination --> Set Up Partner Determination for Customer Master.
- There block "AG Sold To Party" and double click on "Partner Functions in Procedure".
- Ensure that for AG, you have maintained SP and the box Mandatory is checked.
- Block AG/SP and double click on "Partner Determination Procedure Assignment" and see for Group 0001, AG is assigned
- Click on "Partner Functions" and see for SP, KU is maintained under the tab Partner Type and the box is checked
- Click on Account Groups-Function Assignment. Here ensure that the Account Group are assigned to your SP.
thanks
G. Lakshmipathi

Problen in assigning partner function at the time of creation of lead .

Hi ALL ,
 I have requirement , where as soon as bp will be created a lead has to be generated mentioning the BP as sales prospect (partner function) . I have to assign employee reponsible partner function too in lead , at the same time .
I have used BAPI :BAPI BAPI_LEAD_CREATEMULTI to create the lead .
But its not accepting the partner function as well as organisation details , giving error like Ref field for Partner ,Orgman are not allowed.
Can any one tell me where and how can I assign the Partner function in case of my reuirement .
Thanks & Regards
Debasri sarkar

Hi Debasri,
I am able to develop a code to add a partner
Check this:
*- Data
DATA: lt_partner TYPE crmt_partner_comt.
DATA: ls_partner TYPE crmt_partner_com.
DATA: lt_input_fields TYPE CRMT_INPUT_FIELD_TAB.
DATA: ls_input_fields LIKE LINE OF lt_input_fields.
DATA: ls_input_fields_names TYPE LINE OF CRMT_INPUT_FIELD_NAMES_TAB.
DATA: LV_Guid type CRMT_OBJECT_GUID.
DATA: LV_AddPartner type NOTES-UDATE.
DATA : lt_orderadm_h TYPE CRMT_ORDERADM_H_COMT,
 ls_orderadm_h like line of lt_orderadm_h,
 gt_obj_guids TYPE crmt_object_guid_tab.
 LV_Guid = '96CB40512AA2BD4C95EEE26BFD8E6187'.
 LV_AddPartner = '00000012'.
*- Partner info
ls_partner-ref_kind = 'A'.
ls_partner-kind_of_entry = 'C'.
ls_partner-no_type = 'BP'.
ls_partner-display_type = 'BP'.
ls_partner-ref_guid = LV_Guid.
ls_partner-ref_partner_fct = LV_AddPartner.
ls_partner-partner_fct = LV_AddPartner.
ls_partner-PARTNER_NO = '0000409993'.
INSERT ls_partner INTO TABLE lt_partner.
*- Input Fields info
* ls_input_fields-ref_handle = '1'.
ls_input_fields-ref_guid = LV_Guid.
ls_input_fields-ref_kind = 'A'.
ls_input_fields-objectname = 'PARTNER'.
CONCATENATE ls_partner-ref_partner_handle LV_AddPartner
 INTO ls_input_fields-logical_key.
ls_input_fields_names-fieldname = 'PARTNER_FCT'.
INSERT ls_input_fields_names INTO TABLE ls_input_fields-field_names.
ls_input_fields_names-fieldname = 'NO_TYPE'.
INSERT ls_input_fields_names INTO TABLE ls_input_fields-field_names.
ls_input_fields_names-fieldname = 'DISPLAY_TYPE'.
INSERT ls_input_fields_names INTO TABLE ls_input_fields-field_names.
ls_input_fields_names-fieldname = 'PARTNER_NO'.
INSERT ls_input_fields_names INTO TABLE ls_input_fields-field_names.
ls_input_fields_names-fieldname = 'KIND_OF_ENTRY'.
INSERT ls_input_fields_names INTO TABLE ls_input_fields-field_names.
INSERT ls_input_fields INTO TABLE lt_input_fields.
*- Make the changes in memory
CALL FUNCTION 'CRM_ORDER_MAINTAIN'
 EXPORTING
 IT_PARTNER = lt_partner
 CHANGING
 ct_orderadm_h = lt_orderadm_h
 CT_INPUT_FIELDS = lt_input_fields
 EXCEPTIONS
 ERROR_OCCURRED = 1
 DOCUMENT_LOCKED = 2
 NO_CHANGE_ALLOWED = 3
 NO_AUTHORITY = 4
 OTHERS = 5.
IF SY-SUBRC <> 0.
 Write 'Error!'.
ENDIF.
* Get guids
LOOP AT lt_orderadm_h INTO ls_orderadm_h.
 INSERT ls_orderadm_h-GUID INTO TABLE gt_obj_guids.
ENDLOOP.
CALL FUNCTION 'CRM_ORDER_SAVE'
 EXPORTING
 it_objects_to_save = gt_obj_guids
 EXCEPTIONS
 document_not_saved = 1.
CALL FUNCTION 'BAPI_TRANSACTION_COMMIT'.
Hope this solves the issue.
Regards,
Saumya

Authorization for campaign on partner function

Hi,
User while creating campaign/MP will enter BP in partner function like employee responsible/Created/Approver/Notify. I dont want any other user to make changes (Edit) in campaign or marketing plan who is not a part of it. Other user should get to view it only.
Only BP(Users) assigned against defined partner functions in campaign/Marketing plan should be able to edit it.
Is this possible? Is there any standard authorization object for it? If not what would be the solution approach?
I tried with authorization object CRM_ORD_OP but system allows user to edit MP even thought its not enterd in Partied involved assignment block.
Regards,
Nikhil

Hi Nikil,
You can use the below Auth. object:
CRM_MPLAGR
CRM_CPGAGR
CRM_MPLRES
CRM_CPGRES

Explanation of functionality partner functions

Hi
Can anybody explain me the functionality of the following button:
XD02 -> General Data -> Contact Persons -> Partner Functions
I didn't found a help on the function. When I push the button the following error comes up:
"Partner is not assigned to a partner function"
I try to link a partner function entry out of the sales area data into the general or company code data, in order that we can use it for the dunning procedure.
Best regards
Jean Daniel

Hi,
if you want partner functions for a particular customer then u can get all data from the KNVP table.
Revert back if ur requirement is different.
Thanks,
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Function module to change the partner of partner function of an order

Hi All,
I want to change a partner of a particular partner function related to an order if a condition is satisfied. That is if a condition is satisfied then the earlier partner assigned to the partner function should be changed and new partner should be assigned to the partner function of the order. Is there any fucntion module to do this. I got the function module 'CRM_PARTNER_MAINTAIN_SINGLE_OW' but it adds one more partner of the same patner function but what i want is to add the new partner in place of the earlier partner. If anyone has some pointers plz post.
Thanks in advance,
Rahul.

Hi,
Did you try using functions like 'SD_PARTNER_UPDATE' ?
Thanks
Mark points if helpful.

Account Group and Partner Function

Hello All,
Can any one tell me how can i assign particular Account group to all partner functions.
Thanks
Sundu

Hi Sundar,
Its very simple.
Go to IMG - SPRO - SD - BASIC FUNCTIONS - PARTNER DETERMINATION - SET UP PARTNER DETERMINATION - SET UP PARTNER DETERMINATION FOR CUSTOMER MASTER
Now select Account Groups - Function Assignment in the left hand side column.
Now based on the account group that you use while creating customers through either XD01 or BP transaction, assign the relevant partner functions against your account group.
This should help you solve your query.
Reward points if helpful.
Regards
Ravi

Org Units as partner function 00000014 (Employee Responsible)?

Hi All,
Hopefully a quick and simple question....
SAP allows a business partner to be assigned as the "employee responsible" to a transaction if (a) they hold the role of "employee" OR "organisational unit" AND are included in the Org Structure. All seems pretty simple?
But the search help associated with partner function 00000014 is for the SAP standard employee search, which only allows searching for persons and not organsations.
Any idea on how a seach for organisations can be performed for the "employee responsible"?
Kind regards

Hi,
I think the partner function 00000014 holds only the BP who are defined in the Role Employee in the system and a user is assigned to them.
Org BP is not not assigned to this partner function, hence the standard F4 search help has no provision to find the org bp.
Regards,
PP

Whats the use of PARTNER FUNCTIONS node in NACE transaction

hello
i would like to know when a output type is selected as medium EDI or ALE what needs to be entered in the PARTNER FUNCTIONS node and what is the main purpose of this node. Pls help
~Suresh

Hi Suresh,
Partner Functions Uses
You use partner functions in transactions, in all areas of partner processing and in some areas of business partner master data.
·        For example, you have a real estate business and define the function tenant to refer to your customers.
·        Tenant is then displayed in the header and Partner tab page in transactions, and on the Buying Center tab page, when relevant.
·        It appears in the Customizing settings for access sequences, partner determination procedures and partner teams
·        It appears in business partner master data when you assign partners to partner functions as part of maintaining sales area-specific data, and when you enter excluded partner functions.
Nace Transaction
The Tcode NACE is used to link the Standard SAP forms (SCRIPTFORM or SMARTFORM) or the customized form or the new form to its respective print programs. Also the output types, Form entry are linked with their forms and print programs. In short term, i can tell u that configuration or customization of forms to print programs, assigning output types, form entry to the forms are done using this Tcode.
NACE is used to create output type while creating the output type you will mention forms, and driver program.
that will be maintained in the table TNAPR.if you create the output type using NACE then it will be automatically visible in table NAST and TNAPR.
so check in NAST, TNAPR table
Reward if useful.
Thankyou,
Regards.

Partner Function- Sales Order item level

Hi Gurus,
I want to assigne Partner function -Employee responsible at sales order item level.
i did the configuration settings and i am able to assigne the employee numner at sales order item level but i am not able to assigne partner function-employee resp more than 1. i want to assigne N number partner function- Emp Resp.
kindly tell me the p

Hi sumith
As you want to assign N number of employees at item level . first of all go to IMG->sales and distribution ->basic functions->partner determination procedure->partner determination procedure at item level
While doing partner determination procedure at item level don't check the boxes when you assign to your partner determination procedure. and just assign the sales Employee partner function apart from the standard partner functions.(SP,SH,BP,PY).
Now when you create the sales order and manually you can assign the sales employee number for all items.
Regards
Srinath

Partner function Payee in SRM

Hi All,
I think there is no business partner function in SRM for "Payee". Is this correct?
In such case, is it possible to create in SRM? Furthermore, is it possible to assign this business partner function when we post invoice from SRM?
Thanks for you help

Hi
In SRM, please go through this ->
Maintainence View - BBPV_PARTNERFUNC
Table - BBPC_PARTNERFUNC
Function module - BBP_PDH_PARTNER_GET_FUNC
In R/3 system, please go through this ->
Table - TPAR
Function modules ->
MM_PARTNER_CONSISTENCY_CHECK
MM_PARTNER_DISPLAY
MM_PARTNER_FUNCTION_TEXT
Do let me know.
Regards
- Atul

Sales Order line item Partner Function issue.

Dear Guru's
I want to assign the (Employee response) partner function ER more than 5 times in Sales Order line partner function tab, but system is not accepting for that.
Please suggest me how to over come this issue with out assigning the u201CERu201D partner function more than 5 times in sales order line item Partner determination procedure.
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Hari Krishna

sent this to SD module (Sales and Distribution) Forum
this is PS module and we do not deal with this object

Predefine Partner Function Usage

We have added a couple of new partner functions in R3, which I want to send over to CRM. I have figured enough out so that I can either create a new partner function or assign a standard partner function for the information that is coming from R3. So I am trying to decide to either use standard or create new partner functions. But I have not found how the standard partner functions should be used. Is there any document that will list how partner function should be used for. We are starting a new sales model where we have people on the road talking to customer, we have main person in the office to maintain the customer relationships, and another person who does the data entry/ order taking. I current got Key Account Manager for the first role, Sales Representative for the second and Sales Assistant for the last. But if there is a better mapping that would be great. But I am just trying to understand what SAP is thinking with each of the partner functions.
Thanks.
Matthew Stroh

Hi Kapil. Thanks for your fast answer.
I have been checking both messages but I still have some questions. What happens if I have more than one plant for ordering in the same company code/sale organization of destination? Must I create more than one customer for delivering company code/sale organization?
SAP lets you to assign different customers for different plants in IMG/ material management/ Purchasing/ Purchase order/ Set up stock transport order/ define shipping data for plants
Here you can define a different customer per plant. Obviously you can assign the same customer for more than one plants, although we create and assign one different customer per plant.
If we introduce a customer per sale organization in "Menu Path: IMG/ SD / Billing/ Intercompany Billing/ Define Internal Customer Number By Sales Organization" which one has got priority?
Best regards.
Edited by: sapera01 on Feb 5, 2010 12:00 PM

"Partner function CA can only occur 1 times in procedure TA (Sales Document

Dear Experts,
I have a requirement where I need to capture the Partner function more than once....
Say i need to capture the two or more commission agents in one sales order....
But when I enter the second comm agent the system triggers
"Partner function CA can only occur 1 times in procedure TA (Sales Document Header)
Cheers

Hi,
Go to VOPA....
1.Create Partner Functions as many as required....say PF1,PF2 and so on...
2.Assign all the partner functions to the account group.
3.mark the partners as mand or notchang in the procedure details....
Once u r done with this u can add the PF1..PF2 .....in the customer master/sales doc....
Hope this will help u.
Thanks
Ivy

Ecsallation of Complaint - Assign to next Partner function

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