EFWK SMD Setup Wizard

Hi Fellows,
as "User Guide - End-To-End Change Analysis"
https://websmp107.sap-ag.de/~sapidb/011000358700000742402007E
at topic 2.2 promises the EFWK to offer "an API for the Setup Wizard of Solution Manager Diagnostics (SMD) which will activate all relevant extractors based on how a system was modeled in transaction
SMSY" I would like to use it.
After doing some research I still haven't found out how?!
Anybody out there who knows more about this Setup Wizard or has any link for me?
Many thanks in advance.
Best regards
Tobias Fickinger

Hi,
Login in to solman smd,
Diagnostics Administration - Landscape Management - Select u'r solution- drill down to the instance & delete(right click).
That should do.

Similar Messages

System shows wrong product version in smsy and SMD Setup Wizard

Hi
We have a SOLMAN EHP1 SPS22 running. The Satellite systems are correctly registered in SLD, also the SOLMAN Fetchjobs is running successfully.
I wanted to run the SMD Setup for a NetWeaver ABAP system, when I click in the Setup Wizard on the System the following link is under Managed Products apears: [NOT DIAGNOSTICS RELEVANT] .
By clicking the link you get the products to be managed, but i only two products are for selection.
SAP ERP 6.0 and SAP FSCM 6.0.
In smys checked the assignment in Systems --> <SID> in the Header Tab I clicked Installed Product version. The List in the Pulldown menu in "Product" are the same as above: SAP ERP 6.0 and SAP FSCM 6.0.
I tried to assign the product manually with no luck. Running the Solman_setup for the Diagnostics did not solve the problem either.
Thanks for your help
Murat

Hi Stuart,
In SolMan, goto t-code SMSY-> Product Definitions-> Select any product.
On the right hand side, click on the button "System Roles"-> Click "Select Product".
Now activate the relevant product as required by clicking on the "Active" checkbox.
Hope this helps!
Regards,
Rinkal

Two choices for System Selection in SMD Setup Wizard

Hello,
we started to install the SMD. First everything was fine, but now we can select two agents for one system in the setup wizard.
The correct system is green lighted because the setup was successful. The other wrong system is not configurd and so the hole system in the overview is grey.
What did we wrong. Can anyone help us???
Thx
Thorsten

Hi,
Login in to solman smd,
Diagnostics Administration - Landscape Management - Select u'r solution- drill down to the instance & delete(right click).
That should do.

No hosts found in SMD Managed Sytem Setup Wizard

Dear Experts,
I connected a Portal system to SMD server. I manaualy defined the system in SMSY instead of SLD.
When I went to the SMD Managed System Setup Wizard, it reported"No instances or
servers are defined for this system. Please check its definition in SMSY before proceeding to setup".
I've carefully checked all system definition in SMSY. I wonder if others have come across the similiar
problem, sincerely hoping for your advice.
Best Regards,
Karl

Hi, David,
I just can't find my installed agents in SLD view. But under Agent administration Agent Tab I can see them with status green. I installed agent without registration to SLD, but user directly P4 connection.
I tried go SMD view, I can see my agents there , and it has a column SLD settings, push SLD settings,
I clicked to push SLD settings, but an error occured:(Failed to send SLD settings to remote agent: sapeppap01 (detail: Failed to save new SLD settings; nested exception is: java.lang.StringIndexOutOfBoundsException: String index out of range: -1).
Best Regards,
Karl

Error while running the diagnositc system setup wizard

Hello All,
When I am running the diagnstics setup wizard,I am getting the following warning for SSO.SMD is the SID for my solution manager system and it is ABAP+JAVA system:
SSO Setup : both Java and Abap stacks are using a ticket certificate with identical DN : 'CN=SMD'
SSO will not work with such add-in configurations. Please refer to Details below for manual actions to be taken, and run this setup step again.
Step SSO Details
Either the Java ticket certificate or the Abap ticket certificate of the managing system (ABAP Host=localhost sys=01 client=200) must be deleted and re-created, using a Subject DN other than 'CN=SMD'
For ABAP stack : please use transaction STRUSTSSO2 to delete the system PSE, and recreate the PSE Own Certificate with a different name (NB : this will destroy any existing SSO Setup on ABAP side)Or, for Java stack : please refer to SAP Note 701205, section 'J2EE', third bullet and note attachments (ReplacingPublicKey.pdf) for doing it on Java stack
Also I am getting an error:
The upgrader doesnt run,it says the SMD upgrader will be run
What does this mean
Please help
Rohit

Thanks Jagan
I have run upgrader as u mentioned here
Just needed to confirm
Well I will correct the SSO as u mentioned,Thanks
Also I am getting an error for wily interscopy while I run the setup for managed system
I will post that in a diferent post
Thanks
Rohit

SMD Setup

Hello Guru's,
I have configured solution manager diagnostics on solution manager and installed SMD agent on satellite system (BW). While starting the agents on solution manager both systems are keep dumping with CALL_FUNCTION_NOT_FOUND & CALL_FUNCTION_REMOTE_ERROR errors. I couldnt able to figure out the problem.
Sequence of things done on Solution Manager
1. Change the Backend Client from 001 to 350
2. Deploy the SMD server package (SPS13).
3. Deployment of IS Agent (ISAGENTSMD71*.SCA)
4. Disable Maintenance Mode
5. Run SMD Upgrader
6. SMD Diagnostic Server Setup Wizard
7. Wily Enterprise Manager Installation
8. Install the SAP Management Modules
9. SMD Server Setup Wizard (Monitored System Setup)
10. Connect Managed System to SMD Server
11. SMSY Landscape Definition
Sequence of things done on Solution Manager
1.SMD AGENT Installation
2. Wily Introscope Agent Installation & Configure the Agent on BWS
3. Creating Auto Probe Connector
4. New JAVA VM Parameter on BWS for Auto Probe
5. Setup RFC Destinations to Managed System
ERROR 1:
Runtime Errors CALL_FUNCTION_NOT_FOUND
Date and Time 12/17/2007 14:05:33
Short text
 Function module "SMD_DATA_LOADER100" not found.
What happened?
 The function module "SMD_DATA_LOADER100" is called,
 but cannot be found in the library.
 Error in the ABAP Application Program
 The current ABAP program "SAPLE2E_FUNC" had to be terminated because it has
 come across a statement that unfortunately cannot be executed.
What can you do?
 Note down which actions and inputs caused the error.
 To process the problem further, contact you SAP system
 administrator.
 Using Transaction ST22 for ABAP Dump Analysis, you can look
 at and manage termination messages, and you can also
 keep them for a long time.
Error analysis
 The program "SAPLE2E_FUNC" contains the CALL FUNCTION statement.
 The name of the function module to be called is "SMD_DATA_LOADER100".
 No function module exists with the name "SMD_DATA_LOADER100".
 All function modules are listed in the Function Library (SE37).
 Possible reasons:
 a) Wrong name specified. Pay particular attention to
 upper/lower case and underscores ("_").
 or
 b) Transport error
 c) In the case of an enqueue/dequeue module,
 the lock object may not have been activated
 (ABAP/4 Dictionary).
How to correct the error
 Check the last transports to the SAP System.
 Is the program "SAPLE2E_FUNC" currently being changed?
 If an enqueue/dequeue module is involved, is the activation
 of the lock object missing in the ABAP/4 Dictionary?
If the error occures in a non-modified SAP program, you may be able to
find an interim solution in an SAP Note.
If you have access to SAP Notes, carry out a search with the following
keywords:
"CALL_FUNCTION_NOT_FOUND" " "
"SAPLE2E_FUNC" or "LE2E_FUNCU15"
"E2E_ME_RFC"
Function modules with names similar to "SMD_DATA_LOADER100":
SMD_DOWNLOAD
SMSY_DATA_XML_UPLOAD
SAP_OI_LOAD_MIME_DATA
S_AUTH_ROLE_DATA_LOAD
SCPR_TR_READ_DATA_LOBJ
SMD_USAGE_DATA
SMSY_DATA_XML_DOWNLOAD
SMSYAD_GET_DATA_FROM_LCR
SMSYAD_GET_DATA_FROM_LIS
SMSYAD_GET_AC_DATA_FROM_LCR
If you cannot solve the problem yourself and want to send an error
notification to SAP, include the following information:
ERROR 2
Runtime Errors CALL_FUNCTION_REMOTE_ERROR
Date and Time 12/12/2007 13:08:25
Short text
 "Function module "SMD_MDX_QUERY_EXECUTE" not found."
What happened?
 Error in the ABAP Application Program
 The current ABAP program "SAPLE2E_FUNC" had to be terminated because it has
 come across a statement that unfortunately cannot be executed.
 The error occurred during an RFC call to another system.
 In the target system, a short dump has been written as well.
 More detailed information on the error cause can be found there.
What can you do?
 Note down which actions and inputs caused the error.
 To process the problem further, contact you SAP system
 administrator.
 Using Transaction ST22 for ABAP Dump Analysis, you can look
 at and manage termination messages, and you can also
 keep them for a long time.
Error analysis
 An error occurred when executing a REMOTE FUNCTION CALL.
 It was logged under the name "CALL_FUNCTION_NOT_FOUND"
 on the called page.
How to correct the error
 Please refer to the notes described in the
 short dump.
Please help me ASAP....................
Regards,
Ravi.

Hi!
Can you please help me with my issue?
I would like to setup SMD functionality.
I use SAP Solution Manager 4.0 with SP 13.
Here are the steps I already executed:
a) Installation of Wily Introscope Enterprise Server 7.1 (Location: Server of SOLMAN)
b) Deployment if file ISAGENTSMD71*.SCA (Location: Server of SOLMAN)
c) Setup steps on SOLMAN (conf. of at least 3 BTC processes, activation of BI source system, configuration of SLD according to tcode SPRO)
The errors I currently have:
1) Managed Systems Setup
I am about to set up the SMD for the monitored systems via http://server:50000/smd --> Diagnostics Setup --> Managed Systems --> Setup Wizard
Retrieval of selected solutions failed
The contents of at least one solution could not be retrieved from Solution Manager, or could not be uploaded to Diagnostics DB
Server->Server : java.lang.IllegalStateException: Warnings occured during Initial Upload : XML Template parsing generated warnings
Sat Jan 05 16:18:57 CET 2008 | storeHost(...):Host []
serverIP-Adressnull:Cannot insert/update the host
'[IHost: key=119954633765http://... (RC=2)
Do you still want to proceed to next step?
2) Acces to Root Cause Analysis --> Exceptions Error
Logon failed
What has happened?
Call of URL http://server:8000/SAP/BW/BEX terminated due to error in logon data.
Note
Logon performed in system <SID>.
Logon performed for client xxx and language EN.
What can I do?
Check the validity of your SSO ticket for this system.
If you do not yet have a user ID, contact your system administrator.
Error Code: ICF-LE-http-c:666-l:E-T:21-C:6-U:5-P:5-L:3
HTTP 401 - Unauthorized
My questions:
- Which additional settings for SDM setup (on SOLMAN and on the site of satellite systems) should be done?
- How can the errors (see above) be fixed?
- Should some additional SLD configurations be executed for the monitored systems?

Running Diagnostic setup Wizard

Hi All,
My Portal Version EP6.0 Service Pack 18.
I have deployed
LMSERVICE11_0-20001429.SCA and
LMSERVICE11P_1-20001429.SCA files through sdm.
In Visual Admin I have started the below Applications..
sap.com/tcwebadministratorsolmandiag &
sap.com/tcsmdnavigation
But When I try to Run the Diagnostic Setup Wizard I am getting the following error message.
My URL Goes to..
https://<Hostname>:<Portnum>/webdynpro/dispatcher/sap.com/tcsmdnavigation/SmdNavigation.
500 Internal Server Error.
Failed to process request. Please contact your system administrator.
Root Cause:
The initial exception that caused the request to fail, was:
 java.lang.NoSuchMethodError: com.sap.tc.webdynpro.services.task.ITask.getProtocolAdapter()Lcom/sap/tc/webdynpro/services/sal/adapter/core/IProtocolAdapter;
 at com.sap.sup.smd.navigation.impl.ApplicationControllerImpl.buildLinks(ApplicationControllerImpl.java:423)
 at com.sap.sup.smd.navigation.impl.ApplicationControllerImpl.wdDoInit(ApplicationControllerImpl.java:164)
 at com.sap.sup.smd.navigation.ApplicationController.wdDoInit(ApplicationController.java:106)
 at com.sap.sup.smd.navigation.wdp.InternalApplicationController.wdDoInit(InternalApplicationController.java:187)
 at com.sap.tc.webdynpro.progmodel.generation.DelegatingCustomController.doInit(DelegatingCustomController.java:73)
Kindly help me to resolve the issue.
Regards,
Karthick

Hi Karthick,
Did you deployed LMService on the Portal itself?
LMservice is part of SAP Solution manager 4.0 which is on top of a NW2004s Double stack.
If you deploy on your Portal, it will not work. Because:
- Stack is not compatible,
- diagnostics MUST be used with SAP Solution manager 4.0, if you want LMService SP11, in this case Solman SP10.
Regards,
Frederic

Diagnostics System: Managed System Setup Wizard

Hi there!
I have installed the Host Agent and Diagnostic Agent on a test-system successfully. Now I have tried to start the Setup Wizard for managed systems (http://<hostname>:port/smd). The system collection was no problem, but the Setup Parameters. If I choose the directories of the "System Install Path", the "Instance Path" and also the "Instance Number" the following Message appears: "No Diagnostics Agent available at this time Please install or start an SMD Agent for <hostname>".
I don't know the reason, because the Diagnostic Agent is running and I think my parameters will be okay:
System Install Path: usr/sap/DAA/
Instance Path: usr/sap/DAA/SMDA97/
Instance Numer: 97
Is there a failure?
I look forward to your reply!
Best reagrds,
Andreas

Hi there!
I have found an interesting warning:
Managing System '<hostname>' is registered in the SLD but the CIM declaration is not valid, the agents cannot be attached correctly. check SLD Managing system declaration. (detail: CIM_ERR_FAILED: Cannot find SAP_BCCentralServiceInstance of SAP_J2EEEngineCluster SAP_J2EEEngineCluster.CreationClassName="SAP_J2EEEngineCluster",Name="<hostname>" in SLD LR)
I think it is the reason for my problems .. Can anybody help me?
Best regards,
Andreas

Managed System Setup Wizard Status " ? " SPS 15

Dear All,
I have a problem with my SMD.
I have already upgrade the Solution Manager 4.0 from SPS 13 to SPS 15.
I want to setup E2E Root Cause Analysis for CRM system.
So I configured SMSY since I didn't configure SLD yet.
I've already installed SMD Agent in managed system successfully also.
When I run the Diagnostics Setup -> Managed System -> Setup WIzard,
in the Setup Parameter Step , it said that " No SMD Agent is currently available (ie not assigned). Please install an agent for jktgrhxsapc1 or unassign an existing agent in Agent Administration Why is that so ?
In the Agent Administration ( DIagnostics Administration -> Managed SYstem -> Agent Administration) found that the agent is online.
Second, In managed system setup wizard - System Selection Step, there's an unknown system with SID '???' and the status said that 'Some SMD Agent Runnning on host not belonging any successfully published solution' . Where can we find the log if we have an error when publishing solution ?
Thanks in advance,
Adhi

Hi Labinot,
I have checked the agent log looks like no error,
id loaded TTL refType
applications:com.sap.smd.agent.application.global.configuration true 0 strong
applications:com.sap.smd.agent.application.tracing true 0 strong
applications:com.sap.smd.agent.application.wilyhost true 0 strong
applications:com.sap.smd.agent.application.flightrecorderdumpscan true 0 strong
applications:com.sap.smd.agent.application.telnet true 0 strong
applications:com.sap.smd.agent.application.filesystem true 0 strong
applications:com.sap.smd.agent.application.logviewer true 0 strong
applications:com.sap.smd.agent.application.remotesetup true 0 strong
applications:com.sap.smd.agent.application.database true 0 strong
applications:com.sap.smd.agent.application.datacollector true 0 strong
applications:com.sap.smd.agent.application.runtime true 0 strong
applications:com.sap.smd.agent.application.connectors true 0 strong
applications:com.sap.smd.agent.application.wily true 0 strong
Apr 10, 2008 7:13:07 PM [Thread[SMDAgent connection thread,5,main]] Info       [p4://jktgrhxsapl1:50604] Registration done.
Apr 10, 2008 7:13:07 PM [Thread[SMDAgent connection thread,5,main]] Info       [p4://jktgrhxsapl1:50604] Agent ready.
Apr 10, 2008 7:27:25 PM [Thread[Thread-37,5,main]] Info       Returned service object :com.sap.smd.core.runtime.agent.LogService@14cee41f
Apr 10, 2008 7:27:26 PM [Thread[Thread-34,5,main]] Info       Returned service object :com.sap.smd.core.runtime.agent.LogService@14cee41f
any other idea?
-Adhi-

Windows Vista - iPod Nano charges, setup wizard will not start

Help!
I have a new PC, and it's Windows Vista.
I have connected my iPod, and it has charged up, but the setup wizard has not come on?
How do I save music to my iPod? My PC recognises it as an iPOD, and I can drag and drop things into it as though it is a storage device. However, my iPod does not recognise this music or photo's when I turn it on and try to play stuff? There are no instructions in the box. It's brand new from argos! Never had one before, so don't know what to do.
Please help.
Curlzy
(Very fed up lady

Sorry you are having problems.
Could it possibly be any security related software that is preventing this ?
* http://kb.mozillazine.org/Installing_Firefox#Windows
Make sure that you have an official copy of Firefox. Do a clean install BUT make sure you do not use any offer to remove personal data or you will destroy bookmarks and settings. If you have problems try to give the exact error messages so paste them into your reply of attach screen shots.
Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
'''Note:''' You might want to print these steps or view them in another browser.
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
#After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
#Delete the Firefox installation folder, which is located in one of these locations, by default:
#'''Windows:'''
#*C:\Program Files\Mozilla Firefox
#*C:\Program Files (x86)\Mozilla Firefox
#Now, go ahead and reinstall Firefox:
##Double-click the downloaded installation file and go through the steps of the installation wizard.
##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
WARNING: Do not run Firefox's uninstaller or use a third party remover as part of this process, because that could permanently delete your Firefox data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These are difficult to recover unless they have been backed up to an external device!
Lets get Firefox installed then deal with any Java problem.
* What is it that you need Java for ??
 see also http://kb.mozillazine.org/JavaScript_is_not_Java

Setup Wizard does not exist on my 8700v... where is it hidden?!

I have bought a second hand BB, previously on vodafone, currently on O2. The getting started guide assumes I can find the setup wizard instantly. Not only does it not appear automatically it is not in settings or any other place I have looked. The front convenience button does not do anything, so doesn't help either. I haven't set up anything on the phone, other than the time and registering it on the wireless network... setup wizard is the first port of call but can't get to it. Any ideas??

Hi there,
It is possible that the previous user removed it (there are ways to do this) and then simply wiped the device before passing it on to you.
If you need it, you can reload the OS using the steps located here:
http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...
Or, you should be able to do everything without needing access to the Setup Wizard at all. For example, all connection settings can be managed through Manage Connections app, keyboard settings and convenience key settings can be managed in the Options, and so on.
If you want to reload the OS though, you can use the steps located in the above link. The only catch is that you'll want to make sure you're using the OS for the original carrier (branded to Vodafone).
I hope this info helps!
If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.
If your issue is resolved, don't forget to click the Solution button on the resolution!

Error While running Setup Wizard in SolMan Managed Systems

Hello,
I am getting the error listed below while I am trying to setup an Agent in SolMan Diag.
While I am running Setup Wizard, I am giving the message server port (50100) the same as I am getting from the systeminfo page: http://<My Server Name>:50100/sap/monitoring/SystemInfo.
When I change this port with 50104 which is my P4 port, It takes it and then gives me a message that "P4 port is unknown".
Any input?
Regards,
Ray
Failure with Message Server
An error occured while communicating with Message Server <My Server Name>:50100 through the host <My Server Name>: Error to retrieve the process from Message Server (detail: com.sap.bc.proj.jst
artup.impl.JStartupClusterControlExceptionImpl: The message server did not respond within 60 sec. Please check if the message server is running and if the socket connection has been established.); nes
ted exception is:
com.sap.bc.proj.jstartup.impl.JStartupClusterControlExceptionImpl: The message server did not respond within 60 sec. Please check if the message server is running and if the socket connection has bee
n established.(cause=com.sap.bc.proj.jstartup.impl.JStartupClusterControlExceptionImpl The message server did not respond within 60 sec. Please check if the message server is running and if the socket
connection has been established.)
Please check Message Server host/port, or enter the P4 ports in cluster table.

Hi furious
I have the same error , and finally I am find the solution, this error due to the enterprise admin permission, so go to main configuration tree (as shown on screenshot) click properties, click enterprise admin, click advance, again click enterprise
admin, click edit and select "this object and all descendant object" on Applies to option (as per screenshot) and select full control
after that you prepare your organization and It will works
cheers....................

WiFi Wireless Setup Wizard produces Blue Screen of Death on Officejet Pro 8600 Plus

The wireless setup wizard on my Officejet Pro 8600 Plus is failing immediately after "scanning for networks". I get a blue screen of death with error message B8494B00, followed by "turn printer on and off" with flashing screen.
I bought the printer about one month ago and it has worked perfectly so far. My Apple Time Capsule failed yesterday, so I bought a new one (latest model) and had to set up the wireless network again. When I tried to do so on the printer, I got the error for the first time. Nothing else had changed. Other devices are working with no problems on the new network. The computer is an Apple iMac running OS Mountain Lion.
I have tried turning the printer on and off, disconnecting the power and reconnecting, then turning it on again, but no result. I have restored the wireless to factory settings, but no difference.
Please help.

Right off I have to tell you I do not "speak Mac".
I assume the "Apple Time Capsule" is a name for a network router? A syncing device?
Unless I am mistaken:
You do not need the Wizard to set up the network -- it is pretty software for an HP PC; when it works, it can make things easier. The setup Wizard is not necessary for the process. I should think this is true for the Mac.
=====================================================================================
If you cannot get someone from the Printing group to answer your specific concern,
you may have succes with the following:
The User Guide has pretty good detail on how to set up the networking necessary to get the printer connected to either a PC or Mac environment. Assuming you can get the printer to "Reset network settings" (User Guide, page 222), then you can re-enter the information you require manually. It is a bit tedious, but is may work better than fighting the Wizard.
OfficeJet Pro 8600 User Guide
You may be able to circumvent sone or all of this by reinstalling the Full Feature Software for your printer -- that assumes you are first able to "reset network settings", at least, and get a printout test page to verify that the reset actually worked.
Select your printer from HP Office Jet 8600 series
Mac – By Garland_M
HP Wireless Printer Setup (Tutorial Video)
Mac
YouTube Search - HP printer install for mac
Good Luck!
<<< Click on the White Kudos Star on the Left to say Thanks!
Clicking “Accept as Solution" helps others find this fix for a same or similar issue >>>
2013 Year of the Snake!
Kind Regards,
Dragon-Fur

HT2305 My iPod is not being read by iTunes. What do I do to be able to sync my iPod if iTunes is not starting the setup wizard for the iPod when it is connected to a Dell PC? I am new the iTunes and iPods.

My iPod is not being read by iTunes. What do I do to be able to sync my iPod if iTunes is not starting the setup wizard for the iPod when it is connected to a Dell PC? I am new the iTunes and iPods.

Hello, BAHannebaum.
The article below should resolve any device not being recognized in iTunes issue that you are experiencing. The most common issues are the Apple Mobile Device Support driver or iTunes is outdated. Start with the first step and test the results after each step processed.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Cheers,
Jason H.

HP Photosmart 5520 Wireless Setup Wizard Hangs, USB fails to install

Hello,
I bought a HP Photosmart 5520 4 weeks ago. I installed it and setup a wireless connection. It worked for 1 week without flaws.
After a holiday my HP PS5520 printer lost its wireless connection to the network. I restarted the printer, still no wireless connection. all other devices like iPhones work OK on the wireless network. Tried to run the Wireless Setup Wizard again but the routine hangs (the spinner stops) when searching for routers and no networks are displayed, it hangs. Only a powercord detach can/will hard-restart the printer. After starting the printer, the printer complains that I should us the power butten, but that does not work when it hangs at the wireless setup wizard.
I tried this routine several times, but the printer hangs every time when searching for routers... Tried manual, reset factory defaults, reset network defaults etc... Wireless is simply impossible to use since it can not be setup.
So I tried to use the USB port directly attached to my PC. Since the wireless driver was installed, I connected the printer to the PC with USB but then it was marked as a unrecognised device by Windows 7. I tried to add the HP driver manually but when selecting the CD (inf), Windows tells me that the service stoppen (-10)...
So I installed the software from the CD which pointed me to the online version of the software which I installed. After selecting the USB radiobutton, it tells me to connect the HP PS 5520 which I did, but the HP install window failes to detect that the printer is plugged into the USB port and the printer is installed by Windows as an unknown device.
I uninstalled the 'unknown device' and tried again, wthout luck. Tried another USB port, Windows installed it again as an unknown device and the HP software failes to pick it up. So after googling I deleted all HP software from my computer (Intel I7 - 8 GB), uninstalled the unknown USB device from windows, rebooted several times, deleted all HP folders and cleaned all temp-folders (I am an IT professional!).
So, I installed the software again but when the HPO software asks me to attach the USB cable, Windows again installed the 5520 as an unbknown device and the HP software again failes to see that the printer is attached to the PC.
Tomorrow I will buy a new printer but since this HP 5520 is only 4 weeks old, I really want to knwo how I can fix
1 The issue that the HP printer hangs when searching for routers / wireless networks
2 Windows/HP software to find the HP 5520 through USB
I guess nobody will have an answer since Google does not give any help. This post is merely to expose my frustration that HP makes fine printers but failes to deliver issue-free software... I always have issues when setting up HP printers somehow...
Of coarse I hope that somebody has a clue..... Good night!
Regards
Marc Verkade
Curacao

I have had my 5520 for a couple of years, when intermittently it has dropped off the wireless network, and I have had to reinstall the network. Now it does it every time I switch it on - it has lost the network and password. This is very irritating...

EFWK SMD Setup Wizard

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