EhP5 Functionality for Dispute Case

Just wondering if anyone knows if Enhancement Pack 5 provides functionality to link a credit as a "disputed object"? Currently we can only link the credit as a "customer-disputed object". This has all sorts of drawbacks for us (case doesn't close when document closes, the details from the accounting document do not populate into the dispute case, etc).
Thanks,
Melissa

Hi,
Can you be more specific?
You can include a credit note in a disputed object if the dispute is created with the debit (needs to be higher amount) at the same time.
You cannot add an open credit to the disputed item, but this would be done through a clearing transaction e.g. F-32. This will update the disputed object in de credited amount section.
You cannot create a disputed object on a credit only. If this is needed, why is the credit disputed? Bcs this is perhaps a deduction? Then I belongs to a debit or multiple debits. You can add all together in one dispute perhaps?
Regards,
Richard

Similar Messages

Table for Dispute case ID and accounting document number

Hi,
For a given dispute case ID (EXT_KEY) I am unable to find the corresponding accounting document number ( BELNR ) for this dispute case. I am able to see the accounting document for the dispute case on the transaction UDM_DISPUTE but then I am not finding the same in any tables. Can anyone let me know in which table can I find the relationship to determine this. Thanks in advance.
Rgds,
Sowmya

Hi Sowmya,
check the table UDMCASEATTR00.it contains all the details about disputemanagement
please reward poitns if helpful

Uploading the Notes text pool using Conversion method for Dispute Cases.

Hi Everybody,
Please can anybody give the solution for uploading the Notes textarea in tab(Notes in dispute cases) using BDC method for transaction FDM_AUTO_CREATE(Dispute Cases).
Here, the problem is, Notes is text area which is not having proper reference.
We have tried few BAPI's like BAPI_DISPUTE_CREATE but did not worked.

Hello! Anyones could resolve this?
Regards,
Federico

Need to find table for dispute case attachments in service for objects

Hi All,
I have a requirement where i need to find some tables which will hold details of dispute case attachments. After a dispute case is created using UDM_DISPUTE transaction, the concerned person may open that dispute case and can attach some documents/any attachments using services for objects icon at the top left corner of the screen. All i want to know is, in which table (tables related to service object) this attachment details will be stored. Even if the attachments details are stored in service objects related tables, there should be some link for this attachment and dispute case. Please let me know if any of you have some pointers and it would be highly appreciated.
Thanks in advance,
Srilakshmi.

Hi a®s,
Thanks for your reply. An entry is getting created in this table SRGBTBREL whenever an attachment/URL/notes is attached to a dispute case using services for object and the link between this table and dispute case table SCMG_T_CASE_ATTR is INSTID_A. This field holds the value of CASE GUID from SCMG_T_CASE_ATTR. Now my requirement is whenever an attachment is present in a dispute case i need to set a customized checkbox present in UDM_DISPUTE screen so that when an user opens the dispute case he/she can understand some attachment is present for this case by seeing the checkbox. I found the SCMG* badi's are not helpful to set the checkbox. Please let me know if you have any idea on how to implement it.
Thanks in advance,
Srilakshmi.

Function read_text for dispute management

We are in SAP R/3 enterprise 4.7. We are trying to find out how to get the text from Dispute Case Notes. I found CASE_GUID field in SCMG_T_CASE_ATTR table.   Looks like there is correlation between this CASE_GUID field with TDNAME in STXH table. However, I couldn't find the correct link. As you know, when we run function READ_TEXT, this TDNAME will be used in Import Parameter-NAME.
Do you know how to find out the correct TDNAME in STXH table for Dispute Case Management?
Thank you.
Daud Hadi

Hi Rich,
Thank you for the quick response. Unfortunately, the problem is how to decode the TDNAME. I thought there is a correlation between CASE_GUID field with TDNAME, however, I couldn't find the correct link. Below is a snapshot of STXH table based on a dispute case note. The Dispute Case note number is actually 32. The Case_GUID is 3FC4501BDCF000BC000000000A360416. So, I thought it must be the first 7 char. However, it is not always the case.
Snapshot of STXH table:
MANDT     142
TDOBJECT     SCMG_CASE
TDNAME     3FC4501CDCF000BC000000000A36041620060330223414
TDID     0001
Language     E
TDTITLE
TDFRELES     620
Created by     USHADIDA
TDFDATE     30.03.2006
TDFTIME     22:34:14
TDLRELES     620
Changed by     USHADIDA
TDLDATE     30.03.2006
TDLTIME     22:34:14
How to find out the correct TDNAME value in STXH table?
Daud Hadi

Dispute case Correspondences

Hi There
Can any one share configuration to be done for Dispute case letters (Corresponodences) generation.?
We need to configure a rejection letter (disputed item being rejected and letter to be sent to customer notifiying the same) based on details available in dispute case (Ex: Disputed amount, currency, customer number, company code etc). As i know Form needs to be customized, we can get that done but once form is given by developers, where do we assign and how do we use this from UDM_DISPUTE (I beileve it is from Functions in Dispute case)?
Can any one share details on these and send it to maaleem at gmail please?
Thansk
Aleem

this is performed via Action config within Dispute Management
Sharing configuration documents is not the purpose of this forum board - but looking at the area of Action config should help.

Dispute Case:UDM_Dispute Attach document

Dear All
We want to attach document to dispute case. We know attachment function available when someone open the dispute case from inbox but in this way only a person who is assigned as processor can assign the document to dispute case. But if someone other than processor wants to assign any document from UDM_Dispute.
Thanks and Best Regards
Farhan Qaiser

Are you asking how to add an excel spreadsheet into a dispute or something like that?
It is fairly simple,
This is done via linked objects.
In the other folder, you can add attachments.
There is config to be defined for the file type i.e. pdf, or xls.
Document types for Attachments for Dispute cases is the config task.

Add/remove open items to dispute case

Hello..
I'm finding a way to add/remove open items to dispute case in a program level for example using RFC.
I already made a program to create dispute case refer to tcode FDM_AUTO_CREATE but add/remove open items seems to be not simple...
Is there any way to add/remove disputed items using 2~3 functions in my Z-program?

Bapi functions of dispute case are too complex and not automated for example amount calculation.
I found another easy function FDM_AR_CDIS_ADD_ITEM.
It seems to be only for customer-disputed item but it works well in case of normal invoice.
Thank you for good help!

Customer line items ...dispute case

Friends,
when i go into the customer line item report (FBL5N) and click on a record it opens up a page where we see a button for 'Dispute Case'and i went there and changed the reason for case and saved it and came back to the fbl5n customer line item screen and checked the record against which i changed the reason for case, but it didnt changed the reasion on the record but when i go into the record and try to view it in additional details it shows me the one i have made changes. not able to understand why it is not showing in the list of line items when it is showing inside the record details that it has been changed,even i did refreshed it . Our end user wants to see the changed reason code on the line items page wich is on the AR side when we change the reason for case on the dispute side.
its kind of urgent please put some light onto it, any help would be highly appreciable...
Thanks
Jay

sounds like changing the ALE from system 1 to the other system.
However I doubt it will be that easy.
I believe that could should contact SAP SLO to work out the best route for data migration.

Error - Dispute Case Data Could Not Be Read

I got above error while creating the dispute case in production server.
Anyone have an idea how I fixed it, does it need to see RFC?
Please guide me
Krunal

Hi Mark,
Thanks, while I create one document for dispute case system is not able to read the document. It is in productive client. we have cluster specific transactions in one cluster we post documents and another cluster dispute cases create. so when I tried to create dispute case in main cluster with ref to document system gives me below error.
Normally we post transctions in G cluster and after posting in G we process dispute case in G cluster and after it open in E cluster for details about dispute case.
Using UDM_DISPUTE transction code for look into dispute cases in E cluster, here we canonot proceed from G to E, In G Cluster we find this error and because of this we unable to create dispute case in E cluster.
If you need more information, Please ask me.

Dispute Cases on partial Payments

Hi
How to create Dispute cases for partial payments?
I have an invoice. A payment comes and its partial. We dont set up residuals. So on the invoice it says partially paid for some amount. And we want the job to create the dispute for the remaining amount.
Do i need to define anything new in case record model for this?
Thanks for help.

I have an invoice for 1000. No dispute case is created till now.
I made a pyment for it for 500.
And now If I run FDM_AUTO_CREATE what is my selection criteria to select this invoice for dispute case creation.
We want to schedule a job everyday to pick up all invoices that are partial paid and we want to create cases for them.
Can it be done in FDM_SUTO_CREATE?
If it can be done then how the program knows which invoices has partial payments and how does it change the disputed amount to invoice amount minus partial payment?
I know how to do it manually by selecting both debit and credit item in FBL5N to create the case.
I also know that when case is created and if a payment is made partially it reflects the case disputed amount.
I just want to know if FDM_AUTO_CREATE can be used to to create cases on invoices that are partially paid.
If it can then how?
Thanks,

Dispute Case Mail on Changes of Dispute case

Hi All,
Requirement:- In Dispute case if below fields changes mail should trigger to all person through Workflow.
1. Status .of dispute case
2. Processor of Dispute case.
Please guide me to get this logic.
Regards
Arun

Hello Arun,
Standard SAP provides a workflow(WF01700044 feeds to WF01700051) that will only send notification when a processor changes and that processor isnt a regular process.
in your case you will have to create Events in the business object BUS2022 that will trigger for status change. there is already a standard event for processor change in BUS2022. you will have to call the event from the BADI UDM_STORE_EVENTS_C specific for dispute workflows.
you will have to copy and modify the existing workflow to send notification per your need for both of your scenarios.
Also for your second scenario if you do not maintain any users in the config "Define Regular Processor for Dispute Cases" per say. than a workflow is triigered and notifcation is sent by standard SAP
-Deepak

Dispute case statuses

hi,
can you please let me know the significances of the system statuses for dispute cases? like confirmed, i understand after this status, you cannot edit things anymore.

The status of a dispute should indicate where in the process chain the dispute is.
Ideally a process map is designed for processing and resolving disputes.
You may have a map as follows
1 - Dispute "created" the dispute has been created
2 - Dispute "assigned" an individual has been assigned to the dispute to process it
3 - Dispute "in processing" the individula has received the dispute and is working on it
4 - Dispute "credit requested" a credit has been requested
5 - Dispute "credit raised" a credit has been raised - added to the dispute
6 - Dispute "no action required" a close status where no action is required - dispute is resolved
7 - Dispute "closed" customer has closed the dispute - items to be included in collectable amount
8 - Dispute "void" dispute was created incorrectly.
The above list is just a sample. You could use all of them, or just some of them, or even create new ones.
By having different statuses, it provides the user better information relating to the progress of the dispute, and enhances reporting.
Hope this helps.

Diff: Linkage of Credit memo and Dispute Case in EHP 4 and EHP5

Hi Experts
I am bit confused ...on the Linkage of Credit memo and Dispute Case in EHP 4 and EHP5.
Does the following statement is valid in EHP4 or EHP5.
"You can add a credit to a dispute to close it or reduce the amount disputed."
If it is possible in EHP 5 or EHP 4, please let me know what is the procedure to follow?
If i need to activate anything in SFW5, please provide what is the Business function i need to activate.
Thanks in Advance.
Regards,
Meenkashi.N

Linking a credit note has nothing to do with EHP4 or 5. You have to do a config sertting:
Dispute Management-Process Integration with Accounts Receivable Accounting-Assignment of Open Credits and Payments-Activate Assignment of Open Credits and Payments
And make sure the business adapts the correct process: When you reverse a charge on a debit invoice you have to make sure the credit is properly linked to the debit note.
If this is the case then the credit will show up in the dispute case.
Rgds,
Richard

How to relate dispute case for a AR document

Hi Gurus,
I have a requirement to change the reason code change date of dispute case(DIspute management) for the related AR document.
Basically i am posting a AR document through BAPI. Now i wanted to take the last dunned date(MADAT) and find the related dispute case after that change the reason code change date using last dunned date.
so my question how to relate relevent dispute case for the AR document?
Thanks advance.
Regards,
Radhakrishna.

Hi.............
Better and simplest way you can get it through a simple qury report. Create a query by joining two tables ODLN and OINV. OINV's docdate means the closing date of delivery challan.
Regards,

EhP5 Functionality for Dispute Case

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