Email Categorization in webclient

Hi Gurus,
I have created a new field called subcategory in the inbox. Now I want to assign the value to this field automatically based upon certain attributes like 'EMail Subject". I was thinking to use Rule Modeler for the same but there is no related action defined for the same. I checked and couldn't find the relevant servic eto create that action.
Can you guys help me with this please...
Thanks,
Jai

Hi Jai
Did you try the 'Set Attribute Value' Service? Probably that can be linked to the assignment of value.

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Webclient email attachment size

Hi all,
We are trying to send an email via the webclient, but when the attachment exceeds 600KB, message 057 from class CRM_IC_APPL_UI_CHMSG is shown.
this explains that the message exceeds the max limit of 60000Kb.
Does anyone know where I can change this parameter?? I have already tried using some SOST parameters I found on OSS and a profile parameter on system level, but with no luck.
Apparently the mail doesn't even get to SOST.
Anybody knows where to change it??
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Micha

Ok, did I ask that??? Argh, here goes the rep
I feel soooooo ashamed... That was about the only (but soooo logical) place I didn't look....
Thanks Bruno!!
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Does someone experiencing to link the erms email to sost / sood email when an agent replies incoming erms email from IC webclient with no service ticket involved?
With best regards,
Andy

To link a BT email account see here
http://bt.custhelp.com/app/answers/detail/a_id/45245/~/changing-the-bt-email-service---product-closu...
Option 1: Link your email to your BT Broadband
If you've already got a residential BT Broadband account, you can link your existing email address to it. This will then become one of the 11 free email addresses available to you as part of your broadband service.
To do this, call us up on 0808 100 6778. Select option 2. We're open 9-9 on weekdays and 9-6 on weekends.
I would imagine you would be able to link them to any BT account. Once they have been linked, the account holder, if they are on BTMail, can then gift the email address to you and once you have accepted it they will not be able to access it or change the password. All they can do is delete it.
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Big problem: i can't see old email

help me please!
i can't see older email in my webclient but there are in database.
if i receivea new mail i can see it.
what can i do?
the only think i do is to activete virus scrubber service
many thanks
giorgio

i solve my problem with metalink note 263041.1.
in ES_instance table the filelds folder_id and msg_uid become negative number.
if you update these fields the mail returns avaible without restarting any service.
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Importance of Bounce management functionality in SAP CRM

Hi All,
I want to discuss few interesting issues which I have come a cross while doing a setting for bounce management functionality in SAP CRM 7.0
Before sharing my experience I want to discuss some term related to Bounce email than will discuss about types of bounce emails and cause of the bounce email.The setting of bounce functionality is describing in below link .
http://help.sap.com/saphelp_crm700_ehp01/helpdata/en/46/3f509215835fa7e10000000a1553f7/content.htm
In general when a website visitor sigh up they receive email from the company site, the information the site collected saved in the database but It commonly happen some of your email will be undeliever. In marketing term we say it as 'Bounce'. this is the same way happen as when a person give a bank cheque to bank and don't have sufficient money to his/her account the bank people say the cheque got bounce ..
As we are aware emails are bounce for variety of reason such as.
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     - recipient mailbox is full or mail server have some technical issue etc
In general all these bounces emails categorize in two category.
Hard bounce- When email address is not active. example wrong email address, email address de-activated, deleted,or closed
Soft bounce- recipient mailbox is full, mail server have some technical issue, Out_of_office is setup .
Now finally we come to know about the cause of bounce email and types. Now the question arises why this is so important when we have bounce management functionality active in sap crm marketing ? as described in above url.
suppose that there is a campaigning happening for an product where 3000 person visited it. Now incase 2000 visitors shown interest so have qualified as prospect bases on the information they have provided such as name, address, salary or employment detail.
After successfully execution of campaign now senior executives create a mailing list for all the prospects in the target group of campaign and sends email to all the users.Now if I say to how many customers really company have reached reached after campaign execution answer will be we can not have the correct fact and figure as there could be some bounce happened.
Now incase bounce management setting is configure in your CRM system than system will receive inbound e-mails for each bounce.Suppose we have received one thousand bounce emails than we would say actual customer contacted is 1000. this is the correct fact and figure and very much useful for marketing people.
After than executive could remove email address which were hard bounced and for soft bounce they can use some other channel to contact like telephone calls etc to reach them.
The correct facts and figures are very much important for marketing strategy and planning and also to know success level of each campaign. Assume a scnario where in day a company launches more than 5 campaign. I feel the importace is transparent now.
I hope you would find some interest in above blog.
Thanks
prem

HI, Sreedhar
Check this thread:
Re: New search help on CRMD_ORDER locator
Denis.

EPrint image in (HTML) e-mail

I'm using the HP Deskjet 3053A All-In-One Printer to print on a remote site.
The printing is done by sending an email from an allowed emailaddress to the address of the printer.
The email has been made in HTML with markup like an (header)image, tables, colored background in table cells.
Everthing is printed, except the image.
When checking the email in my webclient (ie Gmail) I need to allow the image to be shown.
Is this the problem with printing? Is there a filter which blocks images which are called with an URI?

Hi fortissimo,
Welcome to the HP Support forums. I understand that an email you send to the Deskjet 3053A printer did not print an image.
You are correct, the HP ePrint servers will not print anything called by the URL. HP ePrint supports image and file types. I've included the ePrint Job Did Not Print document for your reference. You can find the information in the sub-section "The email attachments are not supported by ePrint".
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

ERMS auto response mail

auto response email template is not picked up from categorization schema, but from rule for the auto response in ruile modeler.
i have prepared a rule for auto response in rule modeler where i have set condition as top scoring category equals the value "ERMS auto response" then action as email form, outgoing email , categorization schema, inline has been set.
the value in rule modeler "ERMS auto response" is category in category modeler where i have assigned the email template for this category.
problem: when i sent an email from outlook, system sends the auto response mail but email template is selected from rule modoler. it is not selected from categorization schema. however, when i see the email log in CRM_ERMS_LOGGING, i didn't find any problem adn fact gathering services CL_CRM_ERMS_ADD2FB_CA is envoking correctly and system reading the path value as my categorization schema adn category.
rule evaluated to true
Please help
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Suryamani

Mail.app is an email client not a server. it needs to be aware of an email to do anything with it. for that it has to pull that email from the server and it can't do anything otherwise. same goes for any other email client. some servers do allow server side rules but you would have to check if your does. it wouldn't have anything to do with the email client (such as Mail.app) you are using.

After Update 10.5.2 empty mailfolder or empty mails in mailfolder

Hopefully someone can help me,
I have a macbook, macbook pro and iMac and have a problem with displaying old mails of my .mac mailbox in Mail. The problem has appeard after the update on 10.5.2. and could be repeated on all other mac´s so it seems to be a common issue.
I have my old emails ( 40MB) stored on .mac for archieving and sharing purposes. They are inside a folder structure with up to 3 hierachical layers e.g. Old/bank/documentation.
Following problem appears after the update:
The Mails in the deeper hierachy are just displaying the header, but not the content in the preview. Double click for opening brings just an empty email. On Webclient I see everthing fine.
Doing a refresh of the mailfolder will let all the headers disappear, means the folder displayes as empty. Although on web client everything keeps normal as well as on the 10.5.1 Mailclients until they get updated to 10.5.2 they start to behave similar as discribed.
I have tried everything to overcome this problem but with no sucess, so I am about to come to the conclusion this is a bug, thats why I am posting here, if someone else has made the same experience and looking for help to get this solved quick.
Since I have upgrade my last one to 10.5.2 i have copied the folderstructure to local, which works without issues. So I can not work with .mac for folders until this is sorted...
Looking forward on your quick replies.
Eddy

Hopefully someone can help me,
I have a macbook, macbook pro and iMac and have a problem with displaying old mails of my .mac mailbox in Mail. The problem has appeard after the update on 10.5.2. and could be repeated on all other mac´s so it seems to be a common issue.
I have my old emails ( 40MB) stored on .mac for archieving and sharing purposes. They are inside a folder structure with up to 3 hierachical layers e.g. Old/bank/documentation.
Following problem appears after the update:
The Mails in the deeper hierachy are just displaying the header, but not the content in the preview. Double click for opening brings just an empty email. On Webclient I see everthing fine.
Doing a refresh of the mailfolder will let all the headers disappear, means the folder displayes as empty. Although on web client everything keeps normal as well as on the 10.5.1 Mailclients until they get updated to 10.5.2 they start to behave similar as discribed.
I have tried everything to overcome this problem but with no sucess, so I am about to come to the conclusion this is a bug, thats why I am posting here, if someone else has made the same experience and looking for help to get this solved quick.
Since I have upgrade my last one to 10.5.2 i have copied the folderstructure to local, which works without issues. So I can not work with .mac for folders until this is sorted...
Looking forward on your quick replies.
Eddy

Unable to disable filtering temporarily

I have a BM 3.9 SP1 server running on Netware 6.5 SP8 that seems to be blocking email to and from our Outlook Express clients and also syncs to our WSUS server. I "unload ipflt" at the server console, but that does not seem to make any difference? We are able to check email with a webclient, but is not as handy.
I am more used to BM 3.8 and still learning 3.9 and iManager.
Thanks,
Rob

On 23-1-2010 16:39, mysterious wrote:
> On 23-1-2010 15:36, robkoon81 wrote:
>>
>> To clarify the situation more, this server was recently reloaded after a
>> hard drive failure. I installed the OS, but my helper called Novell
>> support and had them install BorderManger remotely, as I could not be
>> there for a few weeks. We are using http application proxy and with the
>> default rules applied, everyone is forced to go through the proxy. I
>> used to be able to temporarily unload the filters by typing "unload
>> ipflt" at the server console, uncheck the proxy on a workstation's
>> browser, then be able to get on the internet without being filtered for
>> a quick test to see if I had a filtering problem in a certain situation.
>> I cannot do this now. I seem to be forced through the proxy whether I
>> unload the filter or not. I tried to call Novell after I discovered
>> this, but they would not reopen the ticket after a certain period of
>> time had lapsed. Can someone please help me figure this out?
>>
>> Thanks,
>> Rob
>>
>>
>
> probably dynamic nat is not enable on public interface
or you have TP enable as well. Just disable it

Internal mail size, External mail size

Hello,
I am using JMS 6.3!
One of my customer has 2 requirements
1. Can we have mail users who would be allowed to send mails internally only and some users allowed to send internally as well as externally
2. Can we have, users sending mails to have different message size limit to one sending externally. Ex: Internal mail size 5mb and External Mail size 2mb
Thanks in advance
Raj

unicsguru wrote:
One of my customer has 2 requirementsWhilst these requirements may sound simple enough they can actually be very tricky to implement depending on the environment.
1. Can we have mail users who would be allowed to send mails internally only and some users allowed to send internally as well as externallyAre your email users able to send emails via controlled webclients such as UWC/Comms Express and Messenger Express or are they also able to upload emails using clients such as Mozilla Thunderbird?
2. Can we have, users sending mails to have different message size limit to one sending externally. Ex: Internal mail size 5mb and External Mail size 2mbPer-user quota's can be used to override the default quota sizes set on channels but it doesn't differentiate between the destination of the email.
http://docs.sun.com/app/docs/doc/819-2650/6n4u4dtqp?a=view
"Source block limits can also be specified on a per sender basis by specifying a user LDAP attribute with the MTA option LDAP_SOURCEBLOCKLIMIT, and adding this attribute to the senders LDAP entry. Source block limits are also supported based on the sender�s domain. Specify a domain LDAP attribute with the MTA option LDAP_DOMAIN_ATTR_SOURCEBLOCKLIMIT, and adding this attribute to the sender�s domain LDAP entry. There are no defaults for either of these values."
If you wanted to apply the internal/external limits globally (as in the limit applies to everybody but certain users could 'override' with source-limits) you could to this by setting the default quota to 5MB (so this would apply to internal emails for example) and then set a 2MB blocklimit on the tcp_local channel so that 'external' bound emails get a greater restriction.
Regards,
Shane.

CRM 5.0 - IC WebClient - Email Profile - (E-Mail Provider)

Hi Gurus
I'm getting an odd Internet Explorer error message when I launch the IC Webclient:
Line:     52
Char:     13
Error:     undefined is null or not an object
Code:     0
The error occurs just after the Identify Account view displays.
I've narrowed this down to a parameter in the Email Profile:
The parameter is the E-Mail Provider:
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I've checked the Inbox Profile and everything appears to be set-up correctly, in particular the Main Category "INT".
Any ideas what could be happening with this.
Maximum points for the right guidance.
Many Thanks in Advance
Panduranga

Unresolved but closing off

Fields on Email screen are GRAYED out in CRM webClient UI

Hi CRM folks ,
I have a issue with email in the CRM IC webclient UI . The fileds on the Email section in WEB UI - CIC - CRM 7.0 are graye . I am not able to add any text / value in any of the field on the EMAIL screen. all buttons like - send , to , from , CC are inactive / greyed out. and the email body doesn't accepts any characters, basically cant type anything in the email body.
SCOT setup is alredy performed and working good. I can send emails from SBWP to any email ID.
so far I tried to insert IC_INBOX in the business role nad assogned the business role to PFCGF role , but no help.
Any suggestions would be deeply appreciated...
Regards,
Rakesh.

Hi,
You should check your email profile (which is assigned to the business role you are using) :
Interaction Center WebClient->Basic Functions->Communication Channels->Define E-Mail Profiles
Then depending on your scenario (push or pull), check the email provider maintained there :
ICI : in case your are using push from a CMS
Agent Inbox : in case you are processing email from the agent inbox
Hope this helps,
Best regards.
Sylvain AGUETTAZ

Importing an email more than once from notes into the webclient...Possible?

Hi!
Is it possible to import an email more than once from a lotus notes account into my webclient?
I don't have a working sample so:
Is there a lock to prevent it... in notes... in my webclient?
Are there optical signs in my webclient that an email is already imported?
Thanks in advance for your hints in this case.
Cheers, Ingo

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CRM - Enabling multiple email deletion at inbox webclient

Hello guys,
Does somebody know how to enable the multiple deletion of emails, at the inbox?
Using webclient, the inbox was enabled. At the end of the frame of the inbox there are some buttons, where is possible to accept, reserve, transfer, and so on. And there 2 buttons, where I´m specially interested, the multiple selection and the delete (for multiple emails).
is there a configuration for this? Note?
thanks
Luiz David

Hello Arden and Ankush,
Thanks for instant reply!!
I already implemented notes, and some others:
1020593
1060101
1159414
1148440
508140 (?)
1060332
Now here´s the thing, im my QAS system the multiple deletion is working now. After these notes were transported to PRD, it does not works. In QAS, I have more rights to the transactions, in SU01, have more permissions, in certain objects, gaven by the basis guy. At PRD, of course, it´s no the same profile in comparison with QAS.
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Attribute categorization in the category modeler - IC WebClient

Hi,
in a customer project, I have created customer-specific categorizations in SAP CRM 5.0 (catalog, code groups and codes).
The first level contains in the category modeler the car brands (e.g. FIAT, BMW, AUDI; they are also assigned as subject codes).
The second level contains the parts (e.g. seats, enginges; they are also assigned as subject codes).
The last level contains the specific configuration of the parts in level 2.
Example:
Level 1: FIAT
Level 2: SEATS
Level 3: LEATHER
Level 1: BMW
Level 2: SEATS
Level 3: LEATHER
General settings are maintained on the tab General Data:
Identifier: AUTOMOBILE
Name: Automobile categories
Description: Automobile categories
Status: Draft
Logical Structure: Attributive categorization
Authorization Mode: AND combination
Remark: In the CRM customizing following settings are in subject profile:
Catalog: Y1 Car brands          Level 1
Catalog: Y2 Parts               Level 2
Catalog: Y3 Config               Level 3
In the category modeler I cant assign a duplicate entry. What must I do to make attributive categorization?
Thanx and regards
Alex

Hi,
I think you will have to maintain the same attributes at each level for duplicate selection .
Main Node if say is Product>subnode>seat--->Leather
Adjacent Node        Product 2 -->subnode >seat>Leather
Status release and save (24hrs)
with this you will be able to select seat and leather in both product categories
Hope this helps
Cheers!
Raj

Email Categorization in webclient

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