Email notification User Input property

Question

  I have query results from service request as part of user input into Service Request and processing them in Orchestrator.
  As a part of email notification, I would like to display the same query results as part of body of email notification.
  Query results are displayed as part of User Input in Service Request
  In email notification I am able to display all fields of service requests except User Input maybe because its inturn a XML value.
  Any suggestion to come across this ?
Shahid Roofi

Answer 1

I am assuming that you are sending the email notification as HTML, in that case the "User Input" will be filtered as it starts with < and ends with > (HTML notification will filter the context between <...>)
You have to use a PS script in Orchestrator to get the query results only from the "User Input" without all the junk info between <...> then return that using Published Data tab so you will be able to use it in the runbook activities such
as the email activity.
Do you have a working example of how to do what you describe?  I am trying to accomplish the same thing and having alot of difficulty coming up with a proper solution.  Any help is appreciated!