Enable Palm Syncing tells me Hotsync isn't properly installed - but it is.

Question

I'm able to sync my Tungsten T5 with Palm Desktop, but not with iSync. When I go to DEVICES in my iSync and click ENABLE PALM SYNCING, the pop-up window tells me to open Hotsync; that it hasn't been opened before or installed. It IS installed and I am able to sync with Desktop. I've properly uninstalled and reinstalled Palm Desktop (from web download), but continue to get this message. Any thoughts?

Answer 1

Here two methods you can use to correct the issue:
Take a look at the permissions of the folders listed below. Your permissions for the folders listed below should appear as described below the pathname to that folder:
For the Macintosh HD:Applications:Palm folder:
Ownership & Permissions
You can: Read & Write
Details
Owner: <shortusername>
Access: Read & Write
Group: admin
Access: Read & Write
Others: Read only
For the Macintosh HD:Library:Application Support:Palm Desktop folder:
Ownership & Permissions
You can: Read & Write
Details
Owner: <shortusername>
Access: Read & Write
Group: admin
Access: Read & Write
Others: Read only
For the [i/Macintosh HD:Library:Application Support:Palm HotSync folder:
Ownership & Permissions
You can: Read & Write
Details
Owner: <shortusername>
Access: Read & Write
Group: admin
Access: Read & Write
Others: Read only
You can either reset those values manually, [then restart and recheck them to be sure that they are set correctly] or use the Terminal application by typing these strings listed below this example—substituting your short user name—as shown below:
sample: "sudo chown -R <shortusername>:admin /Applications/Palm"
actual: "sudo chown -R michaellafferty:admin /Applications/Palm"
…where michaellafferty is the <shortusername> in my case. Be sure to pay attention to the spaces in each string, and the direction of the / or \ [forward and back slash] characters.
Here are the appropriate Terminal entries. Each is is shown bulleted below, but actually begins with the term sudo:
• sudo chown -R <shortusername>:admin /Applications/Palm
[NOTE: at this point, you'll be asked to enter your login password]
• sudo chmod -R 775 /Applications/Palm
• sudo chown -R <shortusername>:admin /Library/Application\ Support/Palm\ HotSync/
• sudo chmod -R 775 /Library/Application\ Support/Palm\ HotSync/
• sudo chown -R <shortusername>:admin /Library/Application\ Support/Palm\ Desktop/
• sudo chmod -R 775 /Library/Application\ Support/Palm\ Desktop/
Again, pay particular attention to the spaces and to the \ characters, as both are critical to the syntax of these commands. Remember to place your actual shortusername in the string where the <shortusername> placeholder is shown, as in the sample above. [Do not include the < and > characters around your actual shortusername.]