Envelopes on C6380 - Paper miss match

Hi,
I am trying to print an envelope from Microsoft word with the Photosmart C6380.
I load the envelope into the main paper try and start printing... once the printer has pulled the envelope half way in an error message shows up on the screen saying "Paper missmatch" and only the option to cancel the job.
I would really  appreciate any suggestions!
TIA

Hello,
I am sorry to hear about the Paper Mismatch error. I would like to help. I have looked into this issue for you and I have found a specific guide for you to troubleshoot your issue.
'Paper Mismatch,' or 'Paper Size Mismatch' Error Message Displays When Printing in Microsoft Word
I hope this helps!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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