EPrint disables itself -- prevents eFax use -- Photosmart 7510

Hi.  My printer has two issues:
1) Although I enable "ePrint" and "Web Services" sometimes those services are magically disabled, and so I cannot send myself faxes unless someone goes to the printer and re-enables them just prior to my sends.
2) For some reason, eFax cancelled my free fax phone number.  They can't explain why, they just tell me to contact HP -- but I have no idea where to go for that.
Any advice on either topic is appreciated!
Thx!

Hi thompwe,
Welcome to the HP Support forums.  I understand that you are having two different issues with your Photosmart 7520; web services will not stay enabled and your free eFax account has been cancelled.
For both issues, please call HP's Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside of the USA/Canada region please click the link below to find the Technical Support number for your country/region.
  Hewlett Packard Technical Support
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Similar Messages

  • How to enter printer code into new eprint acount. first acount was deleted. (photosmart 7510)

    I eneterd my printer code into my eprint account, then mistakenly deleted the account. I set up a new account, but now I can't add the printer. I get the message "invalid code". The printer is a photosmart 7510.

    You may need to disable and then enable Web Services from your printer to get a new printer code and then register that code.
    I am an HP employee

  • Register for Efax on Photosmart 7510 - error message: registration unsuccessful

    I am trying to register on my Photosmart printer for efax.  Error message: "Registration was unsuccessful.  Check that you are connected to the internet, then try again."  I have verified that Web Services are enabled and ePrint services are enabled. Wireless netwrk is connected and I can print remotely from my IPAD and laptop.  Please help.  

    Hi @smj750 
    Welcome to the HP Support Forums.  I understand that you are unable to access the eFax on your Photosmart 7510 printer.
    I have included a link to a post by @PrintApper regarding eFax titled eFax users - please read.  It has the information regarding the eFax feature.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • Compatibility of using Photosmart 7510 printer with a Photosmart 7525 printer from the same computer

    Before installing, registering, and setting up my new HP Photosmart 7525 I need to know whether I can keep using my 2 year old HP Photosmart 7510 and its software on my computer and whether this would cause a conflict.  My 2 year old Photosmart 7510 works fine and I want to  use the Photosmart 7510 and the Photosmart 7525 both from the same computer and network without conflict.  And if a conflict would be probable, is it necessary to remove the Photosmart 7510 software before installing the software/drivers for the Photosmart 7525?

    Hi,
    You can install more than 1 printer to your computer. They will share few folders including HP Photo Creations product but they should live harmony together.
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Cannot set up eFax using Photosmart 6520 printer.

    Trying to set up eFax using HP Photosmart 6520. Software does not launch when clicking HP desktop icon. Only get
    Notepad gibberish. Was my installation faulty.I have no  problems printing.Still using Windows XP.
    This question was solved.
    View Solution.

    Hi schiss,
    Welcome to the HP Support forums.  I understand that when you are trying to open up the HP Printer Assistant to get your eFax setup and the HP Printer Assistant opens up as a notepad document.
    I have included a link to a trouble shooting document with the steps to resolve your issue. Once you have that corrected if you find that you get a grayed out eFax "Create a New Account" button then please call HP's Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside of the USA/Canada region please click the link below to find the Technical Support number for your country/region.
    HP Printer Assistant Opens with a Script Error or in Notepad
    Hewlett Packard Technical Support
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • Logging into eFax using HP Envy 114 Printer

    I can't log into efax using my HP Envy 114 Printer. I know the numbers are valid because i am able to log into the efax website. I can't find any answers for this problem on their website. Any suggestions?

    Check out this thread:
    http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/Quick-Fix-For-Most-eFax-Issues-Photosmart-7510...
    You should be able to find the answer you are looking for there. But if you are continuing to have issues, please let me know and I'll see what I can do for you. 
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

  • Why does the eprint service on my HP Photosmart 7510 get disabled when it is powered off?

    I bought this printer in January this year and I've had issue with the ePrint service not staying enabled when the printer turned off. Because of this I'm expereincing the following issues.
    1. Efax is not working correctly. I can send faxes, but I cant recieve them. Also whenever I press fax on the printer it asks me to enable ePrint. 
    2. I can't print from my phone and other remote location.
    3. The printer sometimes shuts down on its own and never finishes the shut down process.
    4. When I check efax.com I can see the faxes we've recieved, but I can't see that any faxes have been sent. 
    5. I can see that faxes that were sent on the printer, but I can't see that anything has been recieved. 
    The printer is working great as a normal printer, but I kind of what to use all the ePrint services.  
    Here is the details on the printer. 
    Product Name: HP Photosmart 7510 e-All-in-One - C311a
    Product Model Number: CQ877A
    Firmware Version: VEP1CN1137CR
    Total Page Count: 521
    Country/Region: USA
     [Personal Information Removed]

    I hope you are having a great and sorry to learn that you are having this issue;
    Since I could not check what version of the laterst firmware,  I hope you don't mind doing the following in your printer:
    Updating the All-in-OneFollow these steps to enable automated Web Services updates, and to update the product firmware.
    Important : The HP product must connect to a wireless network with an active Internet connection to receive updates. However, the product does not need to be connected to a computer.
    On the upper left side of the HP product control panel, touch the Web Services icon ( ). The product control panel displays the Web Services screen.
    Touch Settings . The product control panel displays the Settings menu.
    Touch Product Updates .
    Touch Check for Product Updates Now .
    Wait for any updates to download and run.
    If you using Win XP or later please run this tool to see if you get any errrors Click here
    Is your printer on warranty? if you do not know you can use this tool;  GO HERE.
    Hope this helps and let me know if I can assist you any further I will do my best to provide you assistance;
    RobertoR
    You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

  • Issue setting up eFax on HP Photosmart 7510 e-All-in-One "Problem connecting to internet"

    I'm having an issue setting up eFax on my new HP Photosmart 7510 e-All-in-One. I am following the on-screen instructions and receive an error "Problem connecting to internet" when trying to register the account. The ePrint service is working, and I can use the facebook app on the printer so it seems to be connecting to the internet. I am uncertain how to resolve the issue.

    Let's set a static IP address and external DNS for the printer:
    - Print a Network Config Page from the front of the printer. Note the printer's IP address.
    - Type that IP address into a browser to reveal the printer's internal settings.
    - Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
    - On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
    - Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
    - Enter your router's IP (on the Network Config Page) for the gateway.
    - Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.
    - Click 'Apply'.
    Now, shut down the router and printer, start the router, wait, then start the printer.
    After this you may need to redo 'Add a Printer' using the new IP address.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Photosmart 7510 web services and efax no internet access

    I finally got around to setting up my printer to work wirelessly.  Everything seems to be working ok on the home network.  I was also able to use the ePrint app on my iPad to print.  But...when I select a web service or try to register for efax it tells me the printer does not have internet access.  I did a quick check on my printer to give the printer a static IP to reduce problems later. I didn't see any issues with connectivity but may not have known what to look for.  I'm not to concerned about the the web service apps but do want to get the efax working.  According to the network configuration page I printed, the printer is connected, infrastructure mode, has an IP, and I'm not using MAC filtering.  So any help would be greatly appreciated.

    Hello @BM84 ,
    Welcome to the HP forums.
    I understand that you are getting an error message from your Photosmart 7510.
    I would like to help.
    For the web services portion, you could try setting a manual DNS.
    I find Googles DNS works well with the printers.
    Primary: 8.8.8.8
    Secondary 8.8.4.4
    The following post by happytohelp01 has the steps to set this up with pictures,
    Efax 7510 still won't work after turning off/on ePrint several times
    If you still can not get the eFax to work, please check the following post by PrintApper.
    eFax users - please read
    Please call our Cloud Services at 855-785-2777.
    If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    Hours:
    Mon-Fri. 8am - 11pm, Sat. 9am-8pm - EST
    Mon-Fri. 7am - 10pm, Sat. 8am-7pm - CST
    Mon-Fri. 6am - 9pm, Sat. 7am-6pm - MST
    Mon-Fri. 5am - 8pm, Sat. 6am-5pm - PST
    Aardvark1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

  • Efax not working on HP Photosmart 7510

    I have an HP Photosmart 7510. I have always been able to use efax on it until recently. When I attempt to connect to efax, it asks me to log-in or register. When I try to log in, it says "Unable to log in. Touch Try Again to attempt to login again now, or touch Cancel and try again later." If I try to register with a brand new e-mail address, it says "Registration was unsuccessful. Check that you are connected to the internet, then try again." I can log into efax on their website, but not with my HP Photosmart 7510.  I am able to use eprint services. I have sent something to my printer with eprint and it worked successfully. Eprint services and web services are both turned on. I have toggled on/off on both of them.  My printer is connected to a wireless network. My computer and my iPhone are both able to access the internet so I don't believe its an issue with my wifi.  I have turned the printer off and then turned the router off and then back on.   I printed a Wireless Network Test Results Report. The report says "No problems found" and has pass on everything.  I have unplugged the printer several times and then rebooted. I changed the DNS Server addresses to 8.8.8.8 and 8.8.4.4  respectively.  There are only 2 apps left on my main menu. When I attempt to touch an app, it gives me an error message "Your printer is not connected to a network. Please connect to a network and try again."  I turned firewalls off on my computer (Acer 5737Z with Windows 7).  What can I do? I think I have tried everything. Thanks so much for your help. 

    Hi   Welcome to the HP Support Forums.   I see that you are having issues with the eFax feature of your Photosmart 7510 printer. I have included a link to a post by @PrintApper titled eFax users - please read.    If you prefer to speak to someone, please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region. 

  • HP Photosmart 7510 ePrinting Issues

    My company uses an HP Photosmart 7510 to print off important documents received from customers and other branches through the ePrinting services. Our ePrinting services are receiving the emails with the attached documents but the printer is not printing anything, email text or documents. Currently, the printer only has a black ink cartridge, and the the other cartridges (cyan, magenta, yellow, and photo) are out of ink. So is the source of my problem resulting from the printer not having the color ink cartridges or is the source of the problem with HP's ePrinting services?
    Thanks,
    Kenny
    [email protected]

    Hi,
    You can logon to your ePrint account to check. Most likely due to no inks. Replace color ink cartridges will help.
    FYI: I ran few tests over the weekend on my loan 7510 (with one empty color cartridge) it refused to print at the beginning but it printed a document after that.
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • HOW TO PRINT BLACK AND WHITE ON HP PHOTOSMART 7510 USING MAC?

    HAVING SOME PROBLEM TO PRINT BLACK AND WHITE WITH MY HP PHOTOSMART 7510. SPENDING MONEY BUYING EXPENSIVE COLOR INK BECAUSE OF THIS ISSUE. WOULD LIKE TO KNOW WHAT TO DO TO PRINT JUST BLACK AND WHITE PLEASE. I HABE A MAC OS X 10.10.4 THANK YOU.

    Welcome , I would be happy to provide you with more information about printing with black only on the Photosmart 7510. First, here is how to make sure you are changing the black only settings; In the software program that you are trying to print from, click File, and then click Print. (or Command+P)I have put a red box around the drop down in the image below, from this menu you want to choose Paper Type/QualityIn the Paper Type/Quality tab, click Color Options, (usually you have to click the little arrow, again outlined in red on the image)If you want color printouts, make sure that Greyscale is selectedChange the Greyscale mode to Black Ink Only or Black Print Ink Cartridge OnlyClick Print to try the print job again.   Next you might want to read about how your ink supplies are used; The following information is from this article; Ink Usage in Inkjet Printers - it discusses several aspects of ink usage with HP printers. Ink is used in a number of ways throughout the inkjet printing process. In general, ink in an ink cartridge is used for printing documents, photographs and other such materials. Some ink, however, must be used to maintain the health of the print head; some ink is residual; and some ink evaporates. HP offers two general inkjet print head designs: integrated into the ink cartridge (Integrated Print Head: IPH), and a long-life print head integrated into a printer which has Individual Ink Cartridges (IIC). Just so you know, your printer is an Individual Ink Cartridge (IIC) setup. Some color ink may be used when printing black text-or-graphicsThere are several circumstances when color ink may be used—primarily to improve print quality, and sometimes to improve printer reliability—even if the document appears to be only black text-and-graphics. Many HP printers utilize chemical interactions to improve the quality and permanence of plain paper black text-and-graphics by adding small amounts of color ink to certain black areas. Some dark images which look black may contain a combination of black and color inks. For black and white images and photos, a blend of colors called "composite black" may be used to achieve significantly better image quality and smoother gray tones than can be accomplished with black inks alone. Some inkjet printers utilize pigmented black ink, which is incompatible with some inkjet photo paper. In this case, dark or black areas are made up of color inks. Page yield testing is conducted with all cartridges (black and color) installed in the printer. For more information see Inkjet page yields . For users who wish to print utilizing just black ink (despite the reduced print quality), many HP printers offer options. For example, a driver color setting (by selecting "print in grayscale with the black cartridge only" in printing preferences) specifies printing using only black ink. In addition, many IPH printers can operate in "reserve mode," which allows the user to continue to print with just the black cartridge when the color cartridge is removed or not installed. In HP IIC systems, all supplies are required to be installed in the printer for the printer to function.  So your IIC unit will use those colour inks to maintain itself, keep air out of the printhead and keep your print quality legible.    Please let me know if these steps resolved your issue, or if there is anything else I can do to help.  I look forward to hearing from you!   Thanks, 

  • EFax unable to login - Photosmart 7510

    I've used eFax up til today with no issues, when all of a sudden I got a prompt to log in to eFax on my 7150. Upon entering my credentials, I  get "unable to login".  I am pretty sure I know WHY this is happening, but don't know how to address it.
    When logging in to the eFax site, you need to include dashes in between the area code, number, etc (i.e, 1-555-555-5555). Dashes are not an option when entering credentials on the 7510 (only #s - i.e, 15555555555).  I'm pretty sure that is why it's not letting me in, but could be wrong. I see no way to include characters other than numbers when entering my eFax credentials on the 7510.
    I did a search and see a lot of other folks having issues logging in to eFax from their HP device, but no solutions other than to create a new eFax account.
    Help from  HP or eFax would be appreciated.
    Thanks.

    Hi @sc_country and @JET4ANG, 
    Welcome to the HP Support Forums.   I see that both of you are having issues with the eFax feature of your Photosmart 7510 series printers.
    I have included a link to a post by @PrintApper titled eFax users - please read.  
    If you prefer to speak to someone, please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • Can receive fax but not send with efax free service for my HP Photosmart 7510

    I wetn through the steps but I stiil cannnot send a fax. My internet network is conncected, as well as web service and eprint. I can receive a fax and when I try to send a fax, the pritner tells me that the printer is not connected. I can scan and print with no problems. Please help

    Hi @99sackett
    Welcome to the HP Support Forums.  I understand that you are unable to access the eFax on your Photosmart 7510 printer.
    I have included a link to a post by @PrintApper regarding eFax titled eFax users - please read.  It has the information regarding the eFax feature.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • HP Photosmart 7510 efax set-up

    I have set up my HP Photosmart 7510 printer to operate wieless.  I can print and I can write this message, but I can not register for efax because the printer panel says that I am not connected to the internet.

    OK, the printer does not like the Westel DNS service - this is pretty common with DSLroutetrs.
    Let's set a static IP address with an external DNS for the printer:
    - Print a Network Config Page from the front of the printer. Note the printer's IP address.
    - Type that IP address into a browser to reveal the printer's internal settings.
    - Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
    - On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
    - Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
    - Enter your router's IP (on the Network Config Page) for the gateway.
    - Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.
    - Click 'Apply'.
    Now, shut down the router and printer, start the router, wait, then start the printer.
    After this you may need to redo 'Add a Printer' using the new IP address.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

Maybe you are looking for