Epub interpreting apostrophes and em dashes as Äô and Äî

I am using InDesign CS4 to create an ePub. I have one chapter that is interpreting apostrophes and em dashes as Äô and Äî, upon exporting to ePub format. If I export chapter document separately from the book these characters are displayed correctly, but if I export entire book these characters display correctly in all but this chapter. This ePub does include a TOC Style. When I delete text containing styles that are associated with the TOC style and export, characters are displaying correctly.

The only reason I even know about this is
because I’m able to see the catastrophe in my
original text included in their responses.
That doesn't necessarily mean that your outbound mail is appearing strange to the reader. I would advise you to check that and verify that you really have a problem.
If your readers do see strange characters, it is often because you are sending rich text (which is really html mail) and they are using MS Outlook. Some possible fixes are in this note:
http://homepage.mac.com/thgewecke/woutlook.html
PS Getting rid of all smart punctuation (curly quotes and apostrophe's, special dashes) may also be helpful.

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    don't forget to reward if useful

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