Error Message Scanning -

I have a MAC - purchased in 2013 - running OSX - 10.7.5 - using an HP Photosmart D110 Series - All in one
Never any problem scanning until the last 3 months (do not know what is changed). Here is the error message:
ERROR
The scan cannot be performed because another program has control of the HP imaging device. Try the following steps. After each step, try scanning again.
- Restart the program.
- Close all programs that may be using the device.
- Reboot the computer.
I have done all of the recommended steps, many times, still cannot scan today. In the past, the reboot helped. Not today.
Thank you,

Hello MP-ATX,
Welcome to the HP Forums.
I see that you are having an issue when attempting to scan to the Mac.
I do have a few steps that we can try in the attempt to troubleshoot this issue.
If you have the printer connected to the Mac with a usb cable, please remove it from the Mac and the printer and leave it disconnected until further notice.
Please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I suggest that we go through the process to Uninstalling the Printer Software.
Once the software has been removed, please do a reboot on the Mac so that the changes take affect.
When the Mac is back up and running, please click on the following two links that explain How to reset the printing system and how to Repair disk permissions.
The last link I have for you is the HP Photosmart Full Feature Software and Drivers - OS X v10.7. Download and install the software and drivers and connect the usb cable when prompted to do so.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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Please click on the Thumbs Up on the right to say “Thanks” for helping!
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