Error:  There was a problem in the store. If you wish to complete your purchase immediately, please call 800 0280148 but the phone number is a recorded message saying the store is closed today.  What can I do now?

Hi.  I've just purchased Acrobat Pro but can't download and install it as I get the error message "There was a problem in the store. If you wish to complete your purchase immediately, please call 800 0280148"I.  When I call 800 0280148 I get a recorded message saying the store is closed until Monday.  Is there any way I can get my software today?
Thank you, Mary

you can download your software now and use the trial (which is the same as the full product except it's limited to 30 days use).  when you get your serial number you can convert your trial to the full non-time limited version by clicking help>sign in (or activate) so there's no need to uninstall, reinstall etc.
Downloads available:
Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat:  XI, X | 9,8 | 9 standard
Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom:  5.7.1| 5 | 4 | 3
Captivate:  8 | 7 | 6 | 5
Contribute:  CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Similar Messages

  • Error "There was a problem updating your account" and now I can't use editor.

    I've owned my adobe for 4 days now and yesterday I tried opening/editing a photo and it froze up and now will not allow me to do anything because of the error "there was a problem updating your account".  After 4 phone calls of waiting a total of 74 minutes now, I'm a little disappointed at my new purchase & just need help.  Anyone???

    It's a rare day when Windows comes up with an actual solution to an error.
    So, the editor is still shutting down  but the message is now a general "an error has occurred and Photoshop Elements needs to shut down" message?
    See if a reset of your application preference file fixes it.
    Fastest way to reset preferences when using Windows:
    http://graphicssoft.about.com/od/pselements/ss/10tipspse7_10.htm
    Also it's good to look at what the splash screen is saying as it crashes. Usually, it's a good clue.
    If by chance it crashes when reading twain, see this:
    http://kb2.adobe.com/cps/408/kb408850.html
    Edit: Added the link to Photoshop Elements 7 Windows Vista Editor Troubleshooting Adobe Doc.
    http://kb2.adobe.com/cps/405/kb405398.html

  • Ipad ios 4.2 update error - "there was a problem downloading the software..

    Hi All -
    Super excited to get 4.2.1 up and running. I had the buggy beta of 4.2 running on my iPad but now when I try to restore my iPad to get the most recent version of 4.2.1 running, I get this error:
    "There was a problem downloading the software for the iPad. The requested resource was not found.
    I've restarted iTunes and the computer and I'm still getting the same error. I've looked for the .ipsw file online but can't seem to find it anywhere. It's not an Apple's Support/Downloads section either.
    Anyone know where to download the new update? I'm dying without Airplay, Airprint and so on not working here.
    Thanks!
    CH

    Hi,
    this should have been addressed by Apple I guess, but luckily we found out the solution in the company. Yesterday all our iPads (with 4.2 beta iOS for dev) stopped working, displayed the Connect to iTunes scrren and throw errors when trying to sync like 'The requested resource was not found' (when tried to Restore) and Error Code: 0xE800005D (when iTunes first just tried to reinstall apps).
    Here is what we did to reanimate all four iPads in the company:
    First you need to enter Recovery mode with the iPad, then recover the iOS software (probably the latest). Here is how to do it:
    1) Fire up iTunes on your computer, and plug in the USB cable in the computer, but not in the iPad!
    2) Do a hard reset, ie. press and hold down Sleep/Wake and Home buttons simultaneously, don't bother with the switch off prompt, just keep pushing the buttons.
    3) When the screen goes blank, but before the Apple logo comes up, release the Sleep/Wake button and quickly plug in the USB into the iPad too. Keep pushing the Home button, until the Recovery mode dialog in iTunes comes up.
    4) Act according to the prompts, and wait for the image to download and extract (can be 10-15 minutes depending on your internet connection, the image is some 550Mb).
    That's it, you can safely restore your apps and other content to your recovered iPad.
    Hope this helps,
    David

  • HT201210 I keep getting the error "there was a problem downloading the software for the iPhone.  The host is down?

    I keep getting the error "there was a problem downloading the software for the iPhone.  The host is down?

    Thanks so much for your reply.  In the meantime, everything else is working.  I called Apple support and they were very unhelpful, wanted to charge me for support on a phone I'm trying to get rid of to upgrade to the iPhone 5, but, I can't get rid of it until I synch it to my computer....  Any suggestions to see what's blocking it?

  • How can I solve a Parse Error: "There was a problem parsing this package"

    Hello;
    I developed a really simple app in Flash Pro CC for android. I published it using AIR 13.0 for Android. When I tried to install it I received the Parse Error: "There was a problem parsing this package"
    Im not sure if the problem has something to do with my app xml file, but here it is:
    <?xml version="1.0" encoding="UTF-8"?>
    <application xmlns="http://ns.adobe.com/air/application/13.0">
         <id>TOeatorNOTTOeat</id>
         <versionNumber>1.0.0</versionNumber>
         <versionLabel>TouchEvent</versionLabel>
         <filename>TO eat or NOT TO eat</filename>
         <description/>
         <name>TO eat or NOT TO eat</name>
         <copyright/>
         <initialWindow>
              <content>TO%20eat%20or%20NOT%20TO%20eat.swf</content>
              <systemChrome>standard</systemChrome>
              <transparent>false</transparent>
              <visible>true</visible>
              <fullScreen>true</fullScreen>
              <aspectRatio>landscape</aspectRatio>
              <renderMode>gpu</renderMode>
              <autoOrients>false</autoOrients>
         </initialWindow>
         <icon>
              <image36x36>icons/icon36x36.png</image36x36>
              <image48x48>icons/icon48x48.png</image48x48>
              <image72x72>icons/icon72x72.png</image72x72>
              <image96x96>icons/icon96x96.png</image96x96>
         </icon>
         <customUpdateUI>false</customUpdateUI>
         <allowBrowserInvocation>false</allowBrowserInvocation>
        <android>
              <manifestAdditions>
                   <![CDATA[<manifest> </manifest>]]>
              </manifestAdditions>
         </android>
         <supportedLanguages>en</supportedLanguages>
    </application>
    What do you think is the best to check?

    i don't see any problem with your manifest.
    try saving your fla and the published files to a new directory and see if the error resolves.

  • Using Firefox 4 & Windows 7. Everytime I start Firefox from a shortcut to a website it comes up with the following error 'there was a problem sending the command to the program'. The requested website does load after this. with no problems.

    Using Firefox 4 & Windows 7. Everytime I start Firefox from a shortcut to a website it comes up with the following error 'there was a problem sending the command to the program'. The requested website does load after this. with no problems.
    If a shortcut is used while Firefox is already open the error does not occur.

    As reported in earlier replies, the annoyance disappeared after I upgraded to Roboform 7.5.6, from 7.5.4.
    Regards, Steve

  • Performance point Filter error : " There was a problem preparing the WebPart for display"

    I’m going to create a performance point filter .I chose “Custom Table” type to select Project Name for my reports. I have some reports which have Project Name (ProjectUID as value) as parameter .So I’m going to create a filter based on Project Name (ProjectUID
    as value) to use for all report. these are my settings:
    Table: MSP_EpmProject_Userview
    Key :ProjectUID
    Parentkey: (none)
    Display Value: ProjectName
    Is default: (none)
    But when I add these web part to my page I see this error:
    “There was a problem preparing the WebPart for display.
    Column 'ProjectName' does not allow nulls.”
    I don’t know what should I do
    is there any other wy to do this?

    Hi, 
    I have a similar issue, did you manage to find a solution?

  • IPad update Error- There was a problem downloading the software for the iPad .... network settings

    "iPad update Error- There was a problem downloading the software for the iPad X you do not have enough access privileges for this operation. Make sure your network settings are correct and your connection is active, or try again." is the error. The rest of iTunes, sycning, and ipad operations work. I am on OSX 10.6.8. iTunes is the most recent addition.
    I've been having this problem for a while but it has yet to go away. Any help please?

    OK. Good. The most likely culprit is either your firewall or anti-virus software. Temporarily disable both while you are doing the update (then, of course, turn them back on when you are done).

  • Unknown error: there was a problem getting the status directory!

    Hi, Folks,
    I followed the instructions on this page :http://deimos.apple.com/rsrc/doc/iTunesUAdministrationGuide/AddingContent/chapte r_12_section_6.html#//apple_ref/doc/uid/AdminGuide-CH22-SW5, and try to upload a file to our university's Itunes U site.
    I believe got every step right, but server return a error message: "unknown error: there was a problem getting the status directory". Any suggestion or information will be helpful.
    Thanks
    Youjun

    Forgot to mention.  ours is a public site but the collection I am trying to access is not published.
    Youjun

  • Exchange setup error: "There was a problem accessing the registry on this computer"

     Hi,
    i am trying to install Exchange 2007 SP1 in a Windows 2003 Server standard 32 bits version.
    During the "Readiness checks" i received the next error in "Hub transport role prerequisites":
    Error:
    There was a problem accessing the registry on this computer. This may happen if the Remote Registry service is not running; it may also indicate a network problem.
    Remote Registry service is running. I've searched for the error in google and in some topics appears that the error is due to the "Client for Microsoft Networks" and "File and Printer Sharing" is not installed in the LAN properties. The server has 2 network cards and in both of them is checked. One of the connections is disabled.
    I dont know what more to do, any help will be appreciated.
    Thanks

    No, firewall is disabled.
    Setup Logs says:
    10:50:04.890: Starting Collecting Data phase.
    10:50:04.921: No mapping between account names and security IDs was done
    10:50:04.984: Error (Unexpected error [0x674CBB7E] while executing command '[Microsoft.Win32.RegistryKey]:penRemoteBaseKey([Microsoft.Win32.RegistryHive]::LocalMachine, [System.Net.Dns]::GetHostEntry([System.Net.Dns]::GetHostName()).HostName)'.) trying to process object [Microsoft.Win32.RegistryKey]:penRemoteBaseKey([Microsoft.Win32.RegistryHive]::LocalMachine, [System.Net.Dns]::GetHostEntry([System.Net.Dns]::GetHostName()).HostName), skipping object.
    10:50:06.093: Completed Collecting Data phase.
    10:50:06.125: Error (Rule name 'PreReq_fPassiveUninstallNoCMSPresentKey' referenced by rule 'PreReq_fPassiveUninstallNoCMSPresent' in input file is not defined) in format of rules in configuration file.
    10:50:06.171: Starting Postprocessing Rules phase.
    10:50:06.187: Completed Postprocessing Rules phase.
    Thanks for your help!

  • When I open Firefox 4 RC1 by clicking an external link (as from my desktop) I get an error: "there was a problem sending the command to the program"

    A box with this error: "there was a problem sending the command to the program" always pops up upon clicking any URL sitting in my desktop (or from any other folder). It will not happen if Firefox is already open. However, it is only an annoyance as the page fully opens with no problem.
    It started after I downloaded Firefox 4 beta ver 12. It continued after upgraded with RC1. It did not happen in my latest version of Firefox 3.6.x which I removed after installing 4 RC1

    This has happened to me many times but on the older FF 3 It could be a small bug, One should list the PC's being used as it could be related? Mine is an E-Machine Mod, W3609 running W7.

  • " Cannot Delete iCloud Account - There was a problem deregistering this iPhone with iCloud. Try deleting your account again"! i can't sign out my icloud account

    I want to sign out my icloud account but I can't. When I try sign out, I received notification " Cannot Delete iCloud Account - There was a problem deregistering this iPhone with iCloud. Try deleting your account again"

    Backup to computer first and sync Apps to iTunes first!
    Restore in recovery mode will work, be persistent and retry
    Recovery restore challenges
    - computer didn't detect recovery iphone, attempted and failed 3 times
    rebooted computer then recovery restore worked
    - recovery restore was successful, unlocked, and iMessage/Facetime, Find My Iphone, ALL WORKS!
    Restore from backup challenges
    * Make sure you have plenty of harddrive space!
    - have to restore first then restore from backup, i did this incorrectly by restoring from backup and the find my iphone feature got stuck forcing me to recovery restore
    - each restore from backup attempt will copy the original backup and create another backup folder. My original was about 10gb, so it copied another 10gb onto my computer's harddrive
    - when i restore from backup, my computer ran out of space and errored out/failed.
    - I tried again to restore from backup then figured out where the backup data folder was and tried to transfer to external harddrive but not quick enough and failed again.
    - finally cleared the extra backup data files and restore from backup was successfull
    Missing apps from restore from backup
    - Downloaded all my missing Apps from APP store
    - I have 300+ apps and there are only 15 screen scrolls, have to organize before apps will populate and load, very difficult to organize now. Wished I had sync Apps first.
    Conclusion
    This process took me literally 20+ hours to correct and will probably take me few more hours to organize the apps into their respective folders...
    At least I got everything to work. Hope this helps!

  • Error : There was a problem reading this document (109).

    hello, i have a lot of PDF Files that become corrupted ! i dont know why
    and i receive this error message when i open the pdf file:
    " There was an error processing a page. There was a problem reading this document (109)."
    im using adobe acrobat 8 prof. also acrobat reader.
    please can any one help me to solve this big problem.

    When I encountered an error "there was a problem reading this document 110" in Acrobat Pro 11 on 28.7 MB CS6 file, it indeed was very frustrating.
    I solved my problem, but since I don't know which step benefitted me, I've to enumerate all the steps I took:
    Read below:
    1.1. I could copy the file anywhere on the drive, but couldn't 'save as' from Acrobat Pro.
    1.2. No document security was applied of any sort on the file.
    1.3. Still in the first tab of the document properties, all details under advance section were empty. No 'PDF Version' 'location' 'file size' etc were populated. Nothing.
    1.4. I couldn't change and save anything in any of property dialogue. I could comment on the text, but as soon as I tried to save, it gave an error (some sort of 'File reading' error).
    1.5. When I tried to extract a page (I tried many), it gave 'reading error'.
    1.6. I didn't try 'splitting error'. Since I was 100% sure, it'll give me same reading error.
    1.7. I opened the file in Firefox and tried saving it as pdf from there. But no error, but no save either.
    1.8. I ran 'Remove Hidden Information' from protection panel without any errors.
    1.9. I tried 'sanitize document' from the same tab, but didn't succeed.
    1.10. Then (here I think the problem was resolved), from Document Processing panel, I did some commands. 1st, 'Export all images', successfully. Then 'Remove all links', it found 0.
    1.11. Then in 'print production' panel, I clicked/tried to open acrobat distiller. The same opened, did some processing. But I don't know if it did something in solving the problem or not.
    1.12. Although I think my problem was resolved till now, but the last step I did was 'Saved As' the file (from the file menu) as a .ps file. Though I've not yet reopened/used that ps file (to convert it into a pdf file again). But around here I wanted to close the file and it asked me whether I wanted to save the file, I said yes. And it saved the file correctly. And I checked that in properties dialogue, the missing information was populated too.
    1.13. Sorry for so lengthy instructions, but I had no choice.

  • Unable to Redact or Bates due to Error: There was a problem reading this document (16)

    I am using Acrobat Pro X.  I have hundreds of account statements where I need to redact and bates stamp.  Somehow I keep getting this error:  There was a problem reading this document (16)
    The files open and print fine.  There is no security settings in the PDF that will disalllow me to do this.  The next thing I checked to see if they were PDF/A but they were not.   Also, I tried Print to PDF but it garbles up the PDF results.  Re-scanning them is not a solution for me given the time it would takeme.
    Any idea why I would get this error when the PDFs open, save and print ok?

    This means there is an internal error in the PDF files, even if they seem to display OK. Contact the document creator.

  • HT4623 i have installed the version 6.01 in 3gs after installing we are unable to activate iphone ? why this message is showing again and again? what can we do now?

    i have installed the version 6.01 in 3gs after installing we are unable to activate iphone ? why this message is showing again and again? what can we do now?

    Generally this is a sign that the iPhone had previously been
    hacked/modified/jailbroken and the update relocked it to the
    original wireless carrier. If this is the case, only that wireless
    carrier can unlock your iPhone. You must contact them to see
    if they offer unlocking and if you qualify.
    Where did you acquire this iPhone?
    What wireless carrier did you use before this problem?
    Does the app Cydia appear on your iPhone?
    What does it say when you look at Settings=>General=>About=>Carrier?
    Unauthorized modification of iOS
    http://support.apple.com/kb/HT3743

Maybe you are looking for

  • Cannot delete photos from my desktop

    When I try to delete anything from my desktop, I am asked for my password to authenticate. This has never happened before and will not let me delete anything from my desktop saying I do not have sufficient privileges. Any idea why - last update was f

  • How to install clusterware on windows 2008 R2 64bit

    Hello all, As you know at otn there is only 10.2.0.4 clusterware setup for windows2008. I want to install oracle clusterware on 2008R2. I know that there is a patchset 10.2.0.5 for windows 2008R2. But before using it I must have alredy binary setup f

  • TS3694 i get an error code 9006, what shall i do to resolve this issue? I am trying to reset my iphone 5 to factory settings

    I used a password for restriction on my IPHONE 5 and now I cannot remember it, what shall I do to over come that?

  • Problem in supplementary invoice

    Dear Guru's,   I am trying to create a supplementary invoice order type with reference to the standard bill.For that i am creating an order ..in this order i have no value for material...only taxes should be created.   For this i have created manual

  • Import problem DVCPRO 25 with CS5.5

    I have a problem with importing a 60 min DVCPRO 25 file from P2 into CS5.5. I worked with the file in CS4 project before and it worked fine (the file had been split into two parts while recording with a HVX200, but it is handled as one file in NLE) N