Error while submitting the Invoice

Hello Everyone,
We are using SRM 5.0 with Extended classic scenario.
I am having a problem while submitting the Invoice.
I keep getting errors saying I need to enter a quantity for a line item that has already been billed in full.  When I enter a quantity I then get new error messages telling me I've exceeded amount for that line item.
Please help me in this.
Thanks & Regards,
Khushbu.

Hi,
This is typically a process issue. There are a few things I think you can do...
a. If the invoice has reached customer already (bcoz it was raised in the month of May), then, as you now cannot cancel as there has been a lot of wrong entries, you an create a credit memo either from SD side or from FI side so that the customer a/c is balanced and it will not show any AR balance.
b. Raise a debit memo request against the right customer and invoice it.
I think you have to work with your Finance people to be in concurrence before you take up he above process.
Thanks
Mukund S

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