Estimated Speed Check

I'm currently with Sky Connect, and only get 3-4Mb from a 8Mb connection.
When I perform a speed check on the BT website, it estimates my speed could be as high as 17Mb.
Is this actually possible, considering the low speeds I am currently getting?
Should I expect to be getting more with what I currently have?

you can switch to any provider you want just phone up sky and ask for a MAC code and when you have got it then phone up BT and order broadband from them giving BT the MAC code and you will then change providers automatically
Hope that helps
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Similar Messages

  • BT Infinity, estimated speed?

    Hi, (I don't have infinity, it sayd dec 31 on checker) what I was wondering was. On the checker it estimates that I will get speeds of around 50meg. What I wanted to know, is there a possibility that this could be 20meg? 30meg? 40meg? If it was a STEADY 20 meg after the 10 day period would this be fine? Or could there be a fault? If I never receive over 20meg could this indicate a fault? If it was like 20/22 this probablly would but if it was something like 20/4-8 could this indicate a fault or in some cases, is the estimated speed wrong?

    Ectophile wrote:
    The absolute minimum for Infinity is about 15M; anything below that is definitely a fault.
    Otherwise, the estimate is only an estimate, but you should get something close to it.  The type and condition of the line between your home at the cabinet can affect the speed, and this may not be detectable by the estimation system.
    I don't think there's any simple formula that says what speed is good and what is a fault.
    They should add estimations like on the ADSL, your connection shouldn't be less than X and cannot achieve greater than X. I also believe you can tell wheather your connection will be near from the ADSL due to the type of cable to your house, like if you achieve over the estimated speed on ADSL you will more than likely hit your estimate for Infinity. 
    As my estimate on ADSL was 2mbps, I achieved 3Mbps which shows that there is good cabling to my house I would imagine. On top of that my estimate for Infinity is 26.3 and I'm getting 12 which is unacceptable.
    If this helped you please click the Star beside my name.
    If this answered your question please click "Mark as Accepted Solution" below.

  • FAO BT Moderator - Broadband speed checker concern...

    Hi,
    I understand that broadband speed checkers can give very inaccurate readings of what broadband speeds you can expect to recieve.  My actual download speed (after running say BT Speedtester or speedtest.net) is approx 4mb and has barely fluctuated in the 3 years that I have been on BT Total Broadband.  Whenever I run a BT or Sky broadband speed checker (therefore not an actual test, just a line check), my estimated connection speed is usually around the same mark, 4-4.5mb.
    HOWEVER!  Maybe once or twice a month when I run both the BT and Sky speed checkers, it will suddenly say that my estimated connection speed is only 0.5mb, even though when I run an actual test, I am still getting the 4mb approx that I have always got.  Then maybe a week will pass and it will be back up to the 4-4.5mb again!?!?!  I've ran the same speed checks using a friend's phone number (who is on the same ISP and Exchange) and his never changes?????
    I appreciate that these speed checks are unreliable and it's the actual test that is the most important thing however it concerns me when one minute these line checks state I can get estimated speeds of between 4-4.5mb then the next minute it's saying 0.5mb.
    I really would be grateful if a Mod would look into this issue for me.  In the meantime, does anybody else experience this problem or not why this may be?
    Any advice would be gratefully received!!
    You won't get to ride the racehorse...until you've ridden the mule.... - RogerB 13/04/2010

    It most certainly does and thank you for the speedy response as ever Roger.
    My current IP is 4000 however my exchange did have a network upgrade 8 days ago (hence the 8 day connection time).  I've ran a few BTSpeedtesters since then and the download achieved has been coming out at approx 4.2-4.3mb so I'm assuming or more hoping that the IP should be raised to 4500 the next time the HH re-syncs.
    Thanks again.
    UPDATE:
    Stats taken just now from BTSpeedtester.....
    FAQ
    Download Speed
    4336 Kbps
    0 Kbps
    7150 Kbps
    Max Achievable Speed
     Download speedachieved during the test was - 4336 Kbps
     For your connection, the acceptable range of speedsis 600-7150 Kbps.
     Additional Information:
     Your DSL Connection Rate :4928 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
     IP Profile for your line is - 4000 Kbps
    The throughput of Best Efforts (BE) classes achieved during the test is - 13.81:26.87:59.32 (SBE:NBEBE)
    These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
    The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
    You won't get to ride the racehorse...until you've ridden the mule.... - RogerB 13/04/2010

  • Speed Checking Results explained

    I have BT Infinity 2 and was quoted an estimated speed of 38-51mbps, so far I've managed 14mbps and even then it doesn't seem too much faster than my old Sky ASDL connection..
    I have carried out the following tests and here are the results...
    The Broadband Availability Checker shows that I should be able to receive a speed between 35-51mbps however, the BT Wholesale test shows that the maximum my line can deliver is 14.22mbps
    So my question is; Am i right in thinking that the 38-51mbps is what is available in my area i.e. to the exchange, but my wiring from the exchange to my house is only capable of delivering 14.22mbps ?
    If my interuptation is correct, then its clear that BT have mislead me in buying a produce I can't have, I feel that I've bought a ticket from British Airways and found that I'm flying with Ryanair once I've gotten to the airport...
    I've included the HH5 read out in case this is relevant...
    Thnaks in advance...

    Theres a description of DLM here http://community.plus.net/library/browsing/fttc-dlm-what-it-is-how-it-works/
    As it stands that's all you can get, but the target noise margin is 6 so your sync speed should be much higher.
    If you found this post helpful, please click on the star on the left
    If not, I'll try again

  • No increase in estimated speed

    I'm looking at getting infinity but was suprised to find there was no increase in estimated speeds between infinity and infinity 2 is this often the case? The estimated speed is 30mb/s for both.

    I understand about distance to cabinet and line quality. However and maybe this is where I'm going wrong, the same thing affected ADSL speeds (although this was distance to exchange). I expected that if the connection "lost" 25% of the speed because of distance and line quality then it would still only lose 25% of speed if you increased the maximum. Again just like ADSL you lost a certain % the long your line was.

  • Infinity Speed Very Slow and BT Speed Checker Not ...

    Hi, I’m new here and I’m hoping someone can help me or point me in the right direction with an infinity issue. 
    I’ve had BT infinity for almost 12 months and everything speed wise has been fine until the last month or so.  My modem started to slowly die in January, but this has now been replaced by Kelly Services, the engineer who replaced the modem said the speed would now increase.  It hasn’t and I’m stuck on about a 3mb download connection which is what I was getting previously with Talk Talk.  I usually get a connection speed of between 20 – 30mb (currently advertised as up to 40mb).  I’ve tried numerous times to run the BT speed test whilst wired to the home hub but it fails every time at 96% just saying test error.
    I’m currently using the bbc iplayer speed checker to see what I’m running at and have tried this using a wireless and wired connection and there’s very little difference between the two.
    I have a home hub 2 with firmware version 4.7.5.1.83.2.11.2.6 (Type B) Last updated 20/11/11
    I’ve reset the home hub to factory settings since the modem was replaced and this did fix another issue I was having where I could not connect new devices to the home hub without having to manually enter all the network details, but no joy with the connection speed.
    Does anyone know if there is an alternative speed check I can use to get all the necessary details that BT will want to see or will this be one for the mods to check?
    Thanks

    Hi and Welcome.
    It is the BT Speedtest results ( http://www.speedtester.bt.com/ ) that BT need.
    The IP settings you've been put on and the speeds your achieving are important parts of the FTTC Diagnostic test.
    (Might be interesting to try the Beta up to 24Mbps if you still can't get the main one to run... although it will not have the full info).
    So can only suggest you try turning off the Modem and Home Hub 2 for a minute or so, then when powered back up try and run the FTTC diagnostic part when WIRED.
    (Might be worth trying a different ethernet port on the HH2).
    And if you can another laptop to be really certain where the fault lies.
    If  the test fails again I would paste a copy of the failure in your thread as "AFTER REBOOT and ETHERNET PORT CHANGE" Test Results failure.
    Then complete the BT Forum Mods contact form http://bt.custhelp.com/app/contact_email/c/4951
    And add the URL of this form to the contact form, so BT can see the tests you've already tried and results.
    They will contact you, it may take 72hrs or so due their workload.
    Example of results the BT speedtest look like and improvement HERE.
    Btw it's not recommended to turn the Modem off too often as that may trick the Exchange equipment (DLM) into thinking you have a line fault, and it could reduce the IP settings slowing down your broadband in an attempt to provide a reliable broadband.
    An occasional turn off for testing or holidays will be ok though.
    I've also had my modem replaced by Kelly, but still have it mounted vertically to make sure it's cooling vents work most efficiently. Make sure yours is still running cool.
    My "New Style BT Speedtest results"
    Please Click On any Text in Blue as that automatically links to information.
    PC (NDEGR)

  • Broadband speed half of estimated speed

    Hi,
    Moved into a property 6 months ago and signed up to BT's Phone, Broadband and Vision services.  The rated speedrange at the premises is 3 - 8Mb, with an estimated speed of 5.5.  Since the line was installed I have never achieved a speed over 3mb and is usually in the region of 2.5Mb.  Now whilst this is ok based on the range quoted, it does not sit well with a BT Vision service as when an on demand service is being used web use is severely limited.
    Before I complain to BT that the service is not fit for purpose, I would like to confirm if my line can actually achieve anything better to avoid the BT Vision QoS hogging the bandwidth.
    I have spoken to BT first line support 3 times now and they have escalated the issue to Wholesale Services/Local exchange, which has not had any affect.
    The premises has been fully rewired by a previous owner who has installed a phone socket in every room.  They have removed the BT Master socket, but every socket appears to be a LJU2 socket.
    The wiring appears to be ok
    I have performed a speed test directly to the socket closest the line entry point and this does not have a material impact.  however, as this is not a BT socket, I have not been able to test it free of the other extensions as I do not want to disturb the terminal pins.
    I have tested with several different filters
    I have tested with separate wireless routers, an older D-Link and current Netgear NDNG3300
    Lastly, Broadband is terminated when a phone call is received or a call is made.
    Given the last point, there may well be an issue internally, but before I purchased a punch down tool to test the master independently I wanted to see if there was any reason for the poor performance of the line.
    Any help would be appreciated.
    Solved!
    Go to Solution.

    Hi Welcome to the forums
    Here are some help pages done by CL Keith http://www.btinternet.com/~cbeddoe/speed/Speed.html
    also post your full hub stats details shown in this link http://www.btinternet.com/~cbeddoe/others/adslstats.html
    Can you also post the full results fromBT Speedtest speedtester.bt.com
    Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
    This is a customer to customer self help forum the only BT presence here are the forum moderators
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  • Slow internet yet again, speed checker is useless

    Usually the daily re-setting (yes daily) of the hub sorts out our rubbish broadband, but this time it didn't...so
    Tried the speed/fix test: I'll try anything else but BT's mind numbingly terrible customer service.
    First time couldn't complete as 'internet running too slow'...really?
    Second attempt logged me out as the speed check was running as... it didn't detect any user activity (or something like that)?
    Third attempt it said that flash wasn't installed?
    Fourth attempt said something about 3rd party equipment not compatable?
    So. 'Fix your connection' or whatever tool is rubbish too!!

    Hi Welcome to the community forums  
    Resetting your hub like that is the worse thing you can do to your connection
    Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
    once you have posted the information asked for then the community members can help you more
    Thank You
    This is a customer to customer self help forum the only BT presence here are the forum moderators
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • How accurate is the speed checker?

    How accurate is the speed checker? http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25795
    Just had conversation with customer services where they claimed the maximum speed I could get was 6mb and the 17mb quoted in the letter was a "clerical error". I've worked out they must have been using the checker linked above but the speeds quoted aren't accurate for my connection. Does anyone else have a discrepency?

    lostof wrote:
    This is what I got from the hub
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.5
    Latency type
    Interleaved
    Noise margin (Down/Up)
    6.1 dB / 5.9 dB
    Line attenuation (Down/Up)
    35.0 dB / 18.7 dB
    Output power (Down/Up)
    0.0 dBm / 12.8 dBm
    Loss of Framing (Local)
    0
    Loss of Signal (Local)
    0
    Loss of Power (Local)
    0
    FEC Errors (Down/Up)
    108823 / 4294967264
    CRC Errors (Down/Up)
    0 / N/A
    HEC Errors (Down/Up)
    N/A / 0
    Error Seconds (Local)
    0
    According to your attenuation I would hope for around 12mb on your line, that would be with the correct stats, SNR margin of 6dB which you have etc..  Although the reason I've highlighted the Output Power [Downstream] is because this should be around 19/20 and hence why you are probably not seeing the good speeds.  Please contact the mods, you can do that by following this link: http://bt.custhelp.com/app/contact_email/c/4951 and ask them to get it sorted for you and then you should see the speeds
    Regards Edd
    Check your Line
    BT Speedtester

  • Broadband Speed Check

    I have been trying to check my broadband speed for the last two weeks but every time I tried I get the same answer, "We are unable to carry out the speed check at this time-please use an alternative speed check". This has been going on for at least the last two weeks.  In the mean time I have replaced my computer with a brand new machine, and still have the same problem!
    I have been able to confirm my speed by using the alternative.  Any help will be appreciated.
    Bill

    try this link
    btspeedtester
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  • Infinty 1 estimated speed nowhere near reality

    Recently "upgraded" to Infinity 1 with download speed estimated at beteen 22Mb & 32Mb. 
    Actual speed between 4.5MB and 5MB.  This is maximum we will get as advised by engineer on site visit after enquiry.
    Do I have grounds to request a reduction in charge as this really isn't that much better than standard BB.
    Okay, I live 1.5 miles from the cabinet but surely the estimated speeds should be a bit more accurate.

    Take a look at my recent saga with an 'upgrade' to Infinity that not only didn't deliver the promised 13Mbps but was actually slower than the exisiting ADSL installation. I have been promised a contract termination & full refund after a number of weeks some toing & froing plus an engineer visiting & confirming what I had complained about on the day of installation.
    https://community.bt.com/t5/BT-Infinity-Speed-Connection/New-Infinity-installation-is-slower-than-AD...
    I had one idiotic response from BT customer support that 5Mbps was 'acceptable' - not to me it wasn't - not when I had been promised faster. I really hope that OFCOM is finally getting tough with ISPs over-promising & under-delivering. When you sign up there should be a guaranteed speed that is in the contract & if that is not achieved then it would be grounds for termination. As it is all the weael words about 'up to xxMbps' mean 'guaranteed never to exceed xxMbps'. It's like promising a salary of 'up to £100K' then paying only £20K.

  • Moving soon, speed checker giving odd results

    We're currently buying a new house, and I was looking at transferring my Infinity to the new house - but the Speed Checker is showing Infinity as unavailable.  By mistake, I entered the house next to our target, which is on the same telegraph pole, and it comes up as available for that house.  The others on the same pole don't.
    Then I looked around the corner, and the adjacent roads have full speed infinity.  It seems odd that a single pole has different enabling status for some houses.
    Is there any way to find out why the provision is different?  If these are non-standard lines, direct to the exchange, then I would have thought that it would be a BT cost saving to revert them to "standard" provision - assuming of course, that the cabinet isn't full...
    Mike

    only the phone number check will be accurate as the address / post code checks are based on postcode centres which may be on different cabinets
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  • Bt Speed check

    When checking my speed in MyBt I get the following message - Sorry, but we've not been able to match all of your details.
    Everything appears to work OK, and other Speed Checks work.  Could it be my profile isn't set up yet?  My service only started last Friday.

    Regardless of the cause of the above .... don't touch the router/hub, leave it alone and connected 24/7

  • Speed check I will get 70mb on 80/20 !!!

    Hi there
    I just done a speed check and its shown I will be getting 70mb download speed  and 20mb upload speed with 80/20""""
    More then Double the speed I got now!!

    Yes mate. It's the talk talk website

  • Speed Checker Query & FTTC for Stamford Exchange

    Couple of queries, here goes.
    I live in Ryhall which is attached to the Stamford exchange, hence the line attenuation is pretty high at 63dB. I've had a fixed rate 1Mbps service on this line for a few years now and after a few tweaks been rock solid. My old Belkin router used to report a Signal Margin of ~12dB, this has now been replaced by a 2Wire unit and the Signal Margin has now improved to 20dB. Interestingly, the Speed Checker on SamKnows has changed its readings to say a fixed 2Mbps is now available (previously a X) and ADSL2+ now 3Mbps. Is this because of the new router and would these rates be achievable in the real world?
    FTTC RFS date is now set for the Stamford exchange 01/03/2011 would this include the cabinets in Ryhall?
    Thanks, Ozz

    Welcome Darren,
    Bt Total Broadband is a rate adaptive product, and for new lines a period of line training needs to take place.
    The training can last up to 10 days, and during that time no assumptions can be made as to the performance of the line, as various line configurations and speed will be applied by the exchange dslam.
    Only at the end of training will you get a true picture.
    It's important to leave the hub/router connected 24/7 with no manual resets during this period, so that a line solution can be applied and associated IP profile and SNRm then set.
    At times the dslam will drop the connection, as part of the training, all normal.
    If after the training period the connection is poor, then effort can be applied to investigate any line and noise issues. 
    If you think your line training is finished, then post your hub stats, and a BT speed test and the line connection can be evaluated.
    Hope this helps

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