Speed Checking Results explained

I have BT Infinity 2 and was quoted an estimated speed of 38-51mbps, so far I've managed 14mbps and even then it doesn't seem too much faster than my old Sky ASDL connection..
I have carried out the following tests and here are the results...
The Broadband Availability Checker shows that I should be able to receive a speed between 35-51mbps however, the BT Wholesale test shows that the maximum my line can deliver is 14.22mbps
So my question is; Am i right in thinking that the 38-51mbps is what is available in my area i.e. to the exchange, but my wiring from the exchange to my house is only capable of delivering 14.22mbps ?
If my interuptation is correct, then its clear that BT have mislead me in buying a produce I can't have, I feel that I've bought a ticket from British Airways and found that I'm flying with Ryanair once I've gotten to the airport...
I've included the HH5 read out in case this is relevant...
Thnaks in advance...

Theres a description of DLM here http://community.plus.net/library/browsing/fttc-dlm-what-it-is-how-it-works/
As it stands that's all you can get, but the target noise margin is 6 so your sync speed should be much higher.
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Moving soon, speed checker giving odd results

We're currently buying a new house, and I was looking at transferring my Infinity to the new house - but the Speed Checker is showing Infinity as unavailable. By mistake, I entered the house next to our target, which is on the same telegraph pole, and it comes up as available for that house. The others on the same pole don't.
Then I looked around the corner, and the adjacent roads have full speed infinity. It seems odd that a single pole has different enabling status for some houses.
Is there any way to find out why the provision is different? If these are non-standard lines, direct to the exchange, then I would have thought that it would be a BT cost saving to revert them to "standard" provision - assuming of course, that the cabinet isn't full...
Mike

only the phone number check will be accurate as the address / post code checks are based on postcode centres which may be on different cabinets
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Speed issues result to HORRIBLE technician experience.

I have been having issues with my speeds (mainly my upload speeds) since Friday 06-19-2015.
Since the issue started my download speeds vary a small amount but nothing big. My upload however....HUGE problem.
I am subscribed to the Blast 50 package which I was told would be 50Mbps down and 10Mbps up.
The techs I spoke with even confirmed for me that those speeds are guarenteed.
Before, I could test to servers all around the mid south with consistent good results. Take note they were not all comcast servers. They still did fine.
Now those same servers give me terrible upload results.
I understand that there are variables. However to drop from a consistent 12.9Mbps upload speed to a 1.5-2Mbps using the same servers as before is a problem.
I had some friends and my father (all comcast subscribers in the same area as me) do the same tests to the same servers and their outcome was great, no issues at all. Just like mine was in the past.
I have tried talking to tech support who of course refreshed the signals and had me go over numerous tests again and again.
At first they didn't seem to want to help. They seemed more concerned with selling me upgrades rather than fixing my issues.
Then they had me of course test to the closest server to me (same city I am in) and ignoring results from any of the other servers I tried to bring up.
Noting that even the server that's here is not giving me the same results as I would get before, but because they are over/at the expected 50Mbps down all is considered fine.
I finally got them to see results from another comcast server in my state that wasn't giving me the "passing" results (but it used to).
It wasn't until I started to really push that and the big issue wasn't my download speeds so much but my upload speeds (upload speeds are crucial for me) they started to get a little more involved.
Finally after some more tests they tell me that they do see an issue and they were going to escalate my problem.
Sunday 06-21-2015 I get a call from another tech who said they were from the comcast advanced technical support office who wanted to do tests (the same ones I did before) and
of course refresh the signals. He also told me that he saw an issue. Told me to wait 24 hours and test the speeds again. The waiting 24 hour message to me just seemed like an out.
However the following day they did call me back to see if the issues were resolved. They weren't. So they scheduled a tech to visit Thursday 06-25-2015 between 8am-12pm.
Now the fun part begins. I take the morning off Thursday 06-25-2015 which isn't easy for me to do. I get no call ahead of time from the tech who comes out.
The tech just shows up and NEVER introduced himself to us, just walked right in.
He had an attitude from the very beginning. Even told me it was "pointless to be here and a waste of time". He didn't even bother listening to my problems or anything.
Telling me because my results were "passing" to the comcast server in my city I don't need to test to any of the others and the results are irrelevant.
He ran one test to check the carriers and that was it. After his test my download speeds were not capped off at the set limit for Blast 50 internet anymore.
I am getting higher download speeds now (I'll explain this a little later).
While he was here I tried explaining to him that I noticed the cable for my house running up to the pole at the street has pulled loose and is just hanging off the pole.
Since to me it looks like it is close to the tap I wondered if it may have stressed the connection at the tap. So I asked him if he could just double check.
He tells me "it doesn't matter" and that "it wont affect anything". He never once acted like he wanted to do his job. He was very unprofessional and overall rude the ENTIRE time he was here (which wasn't very long less than 10min).
He didn't want to bother actually checking to find any issues he just wanted to leave. I mean as he said from the moment he stepped foot in my house, to him it was "a waste of his time".
It was also a waste of mine. It was extremely infuriating and unacceptable.
Later Thursday evening I talked to another comcast tech that's out of state. He looked over everything he could and told me that some how my modem config was pushed to the high tier speeds.
So right off the bat I should be getting at least 105Mbps down ... not the 88Mbps that's showing up. That was a big red flag to him. He also told me my upload speeds should be A LOT better. Yet another red flag.
He then ran the health of my modem and told me the problem he saw was on the Upstream Rx Power. Two errors there. One red and one orange. That I definitely have an issue. He asked me to check and make sure the cable was screwed in tightly from the wall to the modem (it is).
Also asked me if there were any splitters (there is not any that I'm aware of). The line I have is dedicated solely to my main computer and that is it. No other devices share the line.
After checking that stuff off he explains to me that it's beyond my control. That now I need another tech who cares to come out to check everything. He felt that it could be a bad fitting, bad tap, or even a bad drop.
He also advised that the cable be checked to see if it is the correct size since my property is around an acre and a half to the house.
He said for sure something is wrong and he was very sorry for the previous techs attitude.
There is an issue for sure. I can feel it, see it and it's a problem for me. It's not the way it was before.
I pay for a service and expect good results. What I have been getting since Friday 06-19-2015 is not what I pay for.
I am getting really tired of all the issues that comcast has created for me.
From a whole month of ordeals just to get it installed, cutting my phone line when they were burying the cable, the non-stop dancing on the phone, and now this.
It's getting very old and I haven't even had it a year yet. I wonder sometimes if its even worth it.
I would like to get this issue resolved. Also if a tech needs to come out, I refuse to have the tech that showed up 06-25-2015 to come back to my property.

Thanks for the tips.
Quiet Line Test....could hear nothing on line.
Can't seem to copy and paste in here for some reason.
So:
Speed Test Results.
Download Speed: 1.07 (about the best I have ever had)
Upload Speed 0.32
Pin Latency: 32.75
ADSL Line Status
Line State: Connected
Connection Time: 0 days, 00:02:46
Downstream 1.256 Mbps
Upstream 448 Kbps
ADSL Settings
VPI/VCI 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency Type Fast
Noise Margin (Down/Up): 6.8 dB / 14.0 dB
Line attenuation (Down/Up): 60.9 dB / 31.5 dB
Output power (Down/Up): 17.2 dBm / 12.3 dBm
FEC Events (Down/Up): 0/0
CRC Events (Down/Up): 7/0
Loss of Framing (Local/Remote): 0/0
Loss of Signal (Local/Remote): 0/0
Loss of Power (Local/Remote): 0/0
HEC Events (Down/Up): 0/0
Error Seconds (Local/Remote): 6/0

Infinity Speed Very Slow and BT Speed Checker Not ...

Hi, I’m new here and I’m hoping someone can help me or point me in the right direction with an infinity issue.
I’ve had BT infinity for almost 12 months and everything speed wise has been fine until the last month or so. My modem started to slowly die in January, but this has now been replaced by Kelly Services, the engineer who replaced the modem said the speed would now increase. It hasn’t and I’m stuck on about a 3mb download connection which is what I was getting previously with Talk Talk. I usually get a connection speed of between 20 – 30mb (currently advertised as up to 40mb). I’ve tried numerous times to run the BT speed test whilst wired to the home hub but it fails every time at 96% just saying test error.
I’m currently using the bbc iplayer speed checker to see what I’m running at and have tried this using a wireless and wired connection and there’s very little difference between the two.
I have a home hub 2 with firmware version 4.7.5.1.83.2.11.2.6 (Type B) Last updated 20/11/11
I’ve reset the home hub to factory settings since the modem was replaced and this did fix another issue I was having where I could not connect new devices to the home hub without having to manually enter all the network details, but no joy with the connection speed.
Does anyone know if there is an alternative speed check I can use to get all the necessary details that BT will want to see or will this be one for the mods to check?
Thanks

Hi and Welcome.
It is the BT Speedtest results ( http://www.speedtester.bt.com/ ) that BT need.
The IP settings you've been put on and the speeds your achieving are important parts of the FTTC Diagnostic test.
(Might be interesting to try the Beta up to 24Mbps if you still can't get the main one to run... although it will not have the full info).
So can only suggest you try turning off the Modem and Home Hub 2 for a minute or so, then when powered back up try and run the FTTC diagnostic part when WIRED.
(Might be worth trying a different ethernet port on the HH2).
And if you can another laptop to be really certain where the fault lies.
If the test fails again I would paste a copy of the failure in your thread as "AFTER REBOOT and ETHERNET PORT CHANGE" Test Results failure.
Then complete the BT Forum Mods contact form http://bt.custhelp.com/app/contact_email/c/4951
And add the URL of this form to the contact form, so BT can see the tests you've already tried and results.
They will contact you, it may take 72hrs or so due their workload.
Example of results the BT speedtest look like and improvement HERE.
Btw it's not recommended to turn the Modem off too often as that may trick the Exchange equipment (DLM) into thinking you have a line fault, and it could reduce the IP settings slowing down your broadband in an attempt to provide a reliable broadband.
An occasional turn off for testing or holidays will be ok though.
I've also had my modem replaced by Kelly, but still have it mounted vertically to make sure it's cooling vents work most efficiently. Make sure yours is still running cool.
My "New Style BT Speedtest results"
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

FAO BT Moderator - Broadband speed checker concern...

Hi,
I understand that broadband speed checkers can give very inaccurate readings of what broadband speeds you can expect to recieve. My actual download speed (after running say BT Speedtester or speedtest.net) is approx 4mb and has barely fluctuated in the 3 years that I have been on BT Total Broadband. Whenever I run a BT or Sky broadband speed checker (therefore not an actual test, just a line check), my estimated connection speed is usually around the same mark, 4-4.5mb.
HOWEVER! Maybe once or twice a month when I run both the BT and Sky speed checkers, it will suddenly say that my estimated connection speed is only 0.5mb, even though when I run an actual test, I am still getting the 4mb approx that I have always got. Then maybe a week will pass and it will be back up to the 4-4.5mb again!?!?! I've ran the same speed checks using a friend's phone number (who is on the same ISP and Exchange) and his never changes?????
I appreciate that these speed checks are unreliable and it's the actual test that is the most important thing however it concerns me when one minute these line checks state I can get estimated speeds of between 4-4.5mb then the next minute it's saying 0.5mb.
I really would be grateful if a Mod would look into this issue for me. In the meantime, does anybody else experience this problem or not why this may be?
Any advice would be gratefully received!!
You won't get to ride the racehorse...until you've ridden the mule.... - RogerB 13/04/2010

It most certainly does and thank you for the speedy response as ever Roger.
My current IP is 4000 however my exchange did have a network upgrade 8 days ago (hence the 8 day connection time). I've ran a few BTSpeedtesters since then and the download achieved has been coming out at approx 4.2-4.3mb so I'm assuming or more hoping that the IP should be raised to 4500 the next time the HH re-syncs.
Thanks again.
UPDATE:
Stats taken just now from BTSpeedtester.....
FAQ
Download Speed
4336 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 4336 Kbps
For your connection, the acceptable range of speedsis 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :4928 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 4000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 13.81:26.87:59.32 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
You won't get to ride the racehorse...until you've ridden the mule.... - RogerB 13/04/2010

File to File: Check result for service | BS_FLATFILE_RECEIVER

Hi,
Flat file to flat file scenario shows the following error.
Check result for service | BS_FlatFile_Receiver
Logical system RD1CLNT001 already exists in service | BS_FlatFile_Sender
Can any one please help me to resolve the issue.
Regards,
Bala Raja

Hi BALA
this problem has occured due to ur service compnent is locked
to unlock this follow these steps :
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2)there in the page click on second tab named administration
in the next scrren click on the tab repository and there click on the lock overview under text Administration of Locks and Caches
there you can unlock this BS_FLATFILE_RECEIVER service
3) Also do the same step for directory tag also and unlock the component if locked there also.
your service will be unlocked and your scenario will be successful
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Extended Program Check results in Internal table

HI,
How to get the Extended program check results into an internal table .
Thanks in advance.
Manohar

Hi,
Try using function module EXTENDED_PROGRAM_CHECK
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Slow internet yet again, speed checker is useless

Usually the daily re-setting (yes daily) of the hub sorts out our rubbish broadband, but this time it didn't...so
Tried the speed/fix test: I'll try anything else but BT's mind numbingly terrible customer service.
First time couldn't complete as 'internet running too slow'...really?
Second attempt logged me out as the speed check was running as... it didn't detect any user activity (or something like that)?
Third attempt it said that flash wasn't installed?
Fourth attempt said something about 3rd party equipment not compatable?
So. 'Fix your connection' or whatever tool is rubbish too!!

Hi Welcome to the community forums
Resetting your hub like that is the worse thing you can do to your connection
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
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How accurate is the speed checker?

How accurate is the speed checker? http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25795
Just had conversation with customer services where they claimed the maximum speed I could get was 6mb and the 17mb quoted in the letter was a "clerical error". I've worked out they must have been using the checker linked above but the speeds quoted aren't accurate for my connection. Does anyone else have a discrepency?

lostof wrote:
This is what I got from the hub
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
6.1 dB / 5.9 dB
Line attenuation (Down/Up)
35.0 dB / 18.7 dB
Output power (Down/Up)
0.0 dBm / 12.8 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
108823 / 4294967264
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0
According to your attenuation I would hope for around 12mb on your line, that would be with the correct stats, SNR margin of 6dB which you have etc.. Although the reason I've highlighted the Output Power [Downstream] is because this should be around 19/20 and hence why you are probably not seeing the good speeds. Please contact the mods, you can do that by following this link: http://bt.custhelp.com/app/contact_email/c/4951 and ask them to get it sorted for you and then you should see the speeds
Regards Edd
Check your Line
BT Speedtester

Actual data is not populated in Budget Fund Check Results for Project Budge

Dear All,
Please help me with the following issue:
1) Create Project Budget integrated to GL Budget (Top Down Integration for encumbrance).
2) Enter Time Sheets through pre-approved batches (we are aware fund check will happen only for Requisition, PO & Supplier Invoices and not for other transactions).
3) Now Actual Cost is updated for the time sheet entered in point number (2) in Expenditure Inquiry & PSI.
4) But the same Actual Cost is not updated in Budget Fund Check Results window (hence funds available is not updated). Navagation: Projects implementation Super User Responsibility
Budget> History> Tools >View Fund Check Results
Please provide us solution why Actual Cost is not updated at Fund check Results window because of this there is a huge impact on funds available.

Hi,
Please check the below for more help
http://www.ncoaug.org/archives/ncoaug_20070613/presentations/2002-Aug/Projects_Koziski.ppt
Rgds
Raghu

Broadband Speed Check

I have been trying to check my broadband speed for the last two weeks but every time I tried I get the same answer, "We are unable to carry out the speed check at this time-please use an alternative speed check". This has been going on for at least the last two weeks. In the mean time I have replaced my computer with a brand new machine, and still have the same problem!
I have been able to confirm my speed by using the alternative. Any help will be appreciated.
Bill

try this link
btspeedtester
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Bt Speed check

When checking my speed in MyBt I get the following message - Sorry, but we've not been able to match all of your details.
Everything appears to work OK, and other Speed Checks work. Could it be my profile isn't set up yet? My service only started last Friday.

Regardless of the cause of the above .... don't touch the router/hub, leave it alone and connected 24/7

Estimated Speed Check

I'm currently with Sky Connect, and only get 3-4Mb from a 8Mb connection.
When I perform a speed check on the BT website, it estimates my speed could be as high as 17Mb.
Is this actually possible, considering the low speeds I am currently getting?
Should I expect to be getting more with what I currently have?

you can switch to any provider you want just phone up sky and ask for a MAC code and when you have got it then phone up BT and order broadband from them giving BT the MAC code and you will then change providers automatically
Hope that helps
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Speed check I will get 70mb on 80/20 !!!

Hi there
I just done a speed check and its shown I will be getting 70mb download speed and 20mb upload speed with 80/20""""
More then Double the speed I got now!!

Yes mate. It's the talk talk website

Speed Checker Query & FTTC for Stamford Exchange

Couple of queries, here goes.
I live in Ryhall which is attached to the Stamford exchange, hence the line attenuation is pretty high at 63dB. I've had a fixed rate 1Mbps service on this line for a few years now and after a few tweaks been rock solid. My old Belkin router used to report a Signal Margin of ~12dB, this has now been replaced by a 2Wire unit and the Signal Margin has now improved to 20dB. Interestingly, the Speed Checker on SamKnows has changed its readings to say a fixed 2Mbps is now available (previously a X) and ADSL2+ now 3Mbps. Is this because of the new router and would these rates be achievable in the real world?
FTTC RFS date is now set for the Stamford exchange 01/03/2011 would this include the cabinets in Ryhall?
Thanks, Ozz

Welcome Darren,
Bt Total Broadband is a rate adaptive product, and for new lines a period of line training needs to take place.
The training can last up to 10 days, and during that time no assumptions can be made as to the performance of the line, as various line configurations and speed will be applied by the exchange dslam.
Only at the end of training will you get a true picture.
It's important to leave the hub/router connected 24/7 with no manual resets during this period, so that a line solution can be applied and associated IP profile and SNRm then set.
At times the dslam will drop the connection, as part of the training, all normal.
If after the training period the connection is poor, then effort can be applied to investigate any line and noise issues.
If you think your line training is finished, then post your hub stats, and a BT speed test and the line connection can be evaluated.
Hope this helps

Speed Checking Results explained

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