Extra charge if 10 daytime calls not made

Hello there,
I have just come back to BT to order BT Infinity with free evening and weekend calls.
However having just got off the phone I am absolutely baffled. The operator we spoke to has said that we must make 10 daytime calls (at a min. cost of the standard 7p connection fee per call) otherwise we would be billed an extra £5 a month.
How on earth:
1) Does this work - ie WHY?!
2) Can this be justified - being punished for NOT using their phone network
3) Can we get around this without the hassle of making 10 quick calls a month.
Sorry for my first post on these forums to be a negative one, but this has really confused me. We are going ahead with the order because we are looking forward to (an estimated) 60mbps broadband connection after years of a maximum of 1.5mbps (if it even stays online for long enough to use), but this has been a huge downer on what we were hoping to be a positive experience after years or torture with our only LLU service available on the local exchange (and therefore the slightly improved ADSL2+) TalkTalk.
Kind Regards,
Kris
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I thought it was 6 calls in the quarter (or 2 in a month if you're billed monthly). 0800 and 0300 freefone don't count.
Edit ----------------------
Take it back, the minimum requirement of 6 calls is for 1571, Line Rental Saver and BT Privacy.
The legal stuff for connection charge offers states:
"Connection Charge Offers A minimum call requirement of 10 calls per month is associated with this product. Calls can be chargeable or those included with your chosen call plan. A charge of £5.15 applies in each month that you do not make the required number of calls. Calls to the following numbers will not count towards the minimum call requirement: 0800/0808/0500 Freephone numbers; 100/198/155 Operator; 112/998/999 Emergency services; 150 BT Customer Services; 151 BT Fault Reporting; 195 Blind and Disabled Directory Enquiries; 1471/1571. Calls made using BT Broadband Talk and Chargecard are also excluded."
Note this is 10 calls per month. I'm not sure what a "Connection Charge Offer" is, though.
Edit 2------------------------------
It seems a connection charge offer is when they give you a 90 quid discount to put in a new line. That comes with strings.

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BT trying to charge me for call I have not made.

Hi
Can anyone help me - I have just spent ages on the phone to your billing people none of who seem to have any common sense (also I have been cut off in "transfers" from one helpdesk to another). Apparently I have made a phone call for 18.28 hrs none stop and I am been charged £88 for it. Although no one in the house has made this call so it is obviously a fault!! I am actually on anytime free calls!
Thanks

I didn't mean for that reason, just making sure it's not a dodgy company that's charged you And if its a family number how are you sure the calls not been made?
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While traveling with the tiny brick, I got a message on my 3GS phone that "This accessory is not made to work with iPhone”; however, the charger was working fine with another phone and with an iPad.
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jjong1 wrote:
1. If my Dutch friends call me from the Netherlands on my Skype Number (which is a Dutch number), do they pay local rates PLUS extra because they make a call abroad (as I am in the US)?
2. And, if I have activated call-forwarding in the Skype Settings (from my Dutch Skype Number / Skypeaccount to my American phone number) do they also pay local rates PLUS extra because they make a call abroad (as I am in the US)?
3. If I call using my Dutch Skype Number to my friends in the Netherlands, will they be charged by their provider because they receive a call from abroad?
Hello and welcome to the Skype Community!
1. They just pay local Dutch rates.
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3. Skype Numbers are for receiving inbound calls. You can't make a call from one. With Skype there are no international calls. All calls are local worldwide. Your location is irrelevant. Your Skype calls from the USA to the Netherlands are local calls.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Extra charge if 10 daytime calls not made

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