Flawed CD replay

I bought a CD that I tried to import to iTunes on my iMac via the USB Superdrive. The audio comes out all distorted and in very poor quality though, even before import.
There is nothing wrong with the CD, because it sounds just like it's supposed to when playing in a regular CD player or on a Windows computer.
Any suggestions how to fix this?

No one responded here, so I called customer service.
The service rep explained that if I was using a CD that was not high quality, might have problems over long term. Regarding not being able to eject that CD out, he offered a "fix", but we got cut off. Does anyone know about a shortcut for getting a jammed CD out of the system (besides turning off and on again).
Thanks...
Walter C

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  • Why replay history data from NI-DAQ buffer?

    LabVIEW 8.6.1f1, NI-DAQ 8.8, Win Vista, two cDAQ chassis.  (I can't move to LV09 or LV10 for this, not yet anyway).
    I have a client with two cDAQ banks, each with 16 TC channels (on 4 modules) and 16 voltage channels (on 1 module), 64 channels all told.
    The config operation is like this:
    This is called twice, with TC CHANNELS and V CHANNELS describing the channel arrangement.  Both channel descriptors are the same except for device number. The Sample rate works out to 1000 / 100 = 10 Hz. I am using CONTINUOUS SAMPLES, with no need for a buffer, but I understand that one is created anyway.
    One loop of my main program is waiting on the READ function:
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    After reading the data (at 10 Hz), each frame is sent via UDP to somewhere, and every 5th frame is displayed, via another loop.
    This program runs 24/7 on the same computer as another program.
    All this works fine in normal circumstances.
    However, occasionally, a weirdness creeps in:
    In the mornings, after waking the screensaver (or the CPU itself, I'm not sure), we sometimes (not every time) get a very rapid display - the displays are changing much faster than the expected 2 Hz.
    I've been wondering whether the data shown was historical, or simply faster updates of live data.
    Today, it so happened that a blower was turned on just before waking the computer. The device takes 15 seconds to ramp from zero up to operating pressure normally, and then it stays there.
    The readings on screen were frozen (unchanging).  When the computer was awakened, what my client saw was the reading for the blower pressure ramp from zero to running pressure in 2-3 seconds, stay there for 2-3 seconds, drop quickly to zero for 4-5 seconds, and start the ramp again.
    Over and over and over it replayed this data, way faster than 2 Hz.  At least 40 times it replayed this same data, while the real pressure was just variations around the operating pressure.  As time went on, instead of dropping to zero, it would drop to some point on the ramp up and repeat from there.  
    I don't know if it would eventually straighten itself out - the client gives up and restarts the program.  All is well after that.
    I've gone over my code several times, and I can't see a mechanism for me to store this data and re-play it.
    Here's my best guess as to what's happening:
    Since I am not explicitly setting the buffer size, it defaults to 1000 samples.
    Since I'm running at 10 Hz, 1000 samples = 100 sec.
    At some point, because of the screensaver, or because of CPU sleepage, or because of integer rollover, or because of zombie infiltration during the night, NI-DAQ has become confused. 
    When the mouse was wiggled, the gates were opened. After that, whenever I ask for a sample, it gives me one, without regard to read/write position. It continually gives me the next sample from the buffer and wraps around, again and again, and again, as fast as I can read / process / display.
    It is also putting new data into the buffer, so that the historical data eventually gets wiped out.
    That fits the facts:
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      The data changes with time - oldest data gets wiped out.
      It plays the SAME data over and over and over.
    But that means a bug in NI-DAQ, I think.  
    QUESTIONS:
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    Any previous sightings of this symptom?
    Any ideas for workarounds?
    Steve Bird
    Culverson Software - Elegant software that is a pleasure to use.
    Culverson.com
    Blog for (mostly LabVIEW) programmers: Tips And Tricks

    The rapidly changing data, is that on the viewing machine or on a display on the device acquiring the data?
    The "device acquiring the data" is a pair of cDAQ chassis.  There is no display there. It's the LabVIEW program that is reading and displaying the data.
    Does your computer go into any sort of power saving mode where the USB controllers are disabled during hibernation/standby?
    on MY machine, I have tried this with CPU sleepage and such.  Didn't know you could sleep the USB, but on MY machine, that's disabled.
    But I haven't made it happen on MY machine.
    My CLIENT's machine is actually running XP, and is set to turn off monitor NEVER, turn off hard disk NEVER, and system standby NEVER.
    What version of DAQmx do you have installed?
    On MY machine, it's 8.8 - I haven't found out from my client yet what his is, but it won't be far away from what came with LV 8.6.
    Can you post your code?
    Well, OK:
    Here's two of the loops running (the third loop deals with TCP/UDP and is not relevant, I think).
    The TCM DAQ manager 's READ function is pictured in the original post.
    Here we wait on a sample, scale it (volts into EU), and feed it to the PROCESS TCM DATA vi (which does averaging).
    Here's the NEW DATA function for PROCESS TCM DATA:
    The ST (short-term) HISTORY is set up as an N channel by 5-sample array, and ST HISTORY SAMPLES is set to 5.
    The DAQ loop, after processing this data, triggers a DISPLAY event, which triggers a DISPLAY action, which lands here:
    The GET DISPLAY function retrieves the latest averages:
    That data (64 channels worth) is split into two banks and displayed:
    The display process simply distributes the array data into clusters (channels can be user-configured to be in various locations on the screen):
    The UPDATE TIP action causes a TIP STRIP string to be updated:
    The TIP STRIP shows the average and min and max values (which might be hidden from the display itself), based on which display cell the mouse is in.
    A MOUSE ENTER event on any display cell sets the CLUSTER CONTAINING MOUSE variable to the CTL REF of the event, a MOUSE LEAVE event for the overall display bank (containing 32 cells) sets the CLUSTER CONTAINING MOUSE variable to Not-A-RefNum.
    the DISPLAY looks like this (only a few cells shown).  The display for this program occupies an entire 1680x1050 LCD display, another program runs on the main monitor.
    As you can see, the only storage in this process is the AVERAGER, and that is limited to 5 samples (0.5 sec). It cannot store any more than that.
    I've thought about the possibility of the mouse oscillating between two cells (as mice are sometimes known to do) when it is parked, and causing a flood of MOUSE ENTER events.
    But 1) it happens more often than the odds would dictate  (a random location is not likely to be on a cell border), and
    2)  When that cleared up, the queue would be processed, but it would display CURRENT data more rapidly than 2 Hz. NOT historical data.
    Given that it seems to be about 100 sec of history (judging by my client's recap of what he saw, and how it operates), that points to the 1000-sample buffer within NI-DAQ.  That's the only place that I see to store that data.
    I'll admit that I'm not watching the ERROR output from the NIDAQ READ function. Perhaps I should.
    The only scenario I can come up with is that NI-DAQ's READ pointer is confused.
    When I ask for a sample it tells me that there is ONE and only ONE available.  So I deal with it.
    When I ask again, it tells me the same thing.
    When I ask again, it tells me the same thing.
    It goes round and round the READ buffer.  At the same time, new data is coming in, replacing the oldest stuff.
    But it (apparently) never gets back to the "normal" condition, where it WAITS on a sample at the RAD function.
    Nobody has waited long enough to see if it would do that eventually, after a few minutes (50+ replays), they give up and restart.
    Restarting the program resets the cDAQ drivers, among other things, so the problem goes away.
    If there's another scenario to cause these symptoms, I'm all ears. But I cannot think of it.
    If it was a USB SLEEP problem, I wouldn't think the data would replay from BEFORE the wake-up. But that's what happened.
    Steve Bird
    Culverson Software - Elegant software that is a pleasure to use.
    Culverson.com
    Blog for (mostly LabVIEW) programmers: Tips And Tricks

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    Quote from: Noway77 on 28-May-14, 05:39:49
    I don't think we have a MSI office in Portugal, most brands don't.
    Some stores are not reliable they buy from EU retailers some even from Asia retailers and usually they don't give proper support. In Lisbon you have stores like Globaldata, Nanochip, Chiptek and AquaPC they are in business for years, have good customer support and have also good prices.
    I'm probably not going to buy any MSI product from now on , for obvious reasons.
    Trying to contact a support shoudn't be this hard from a client , at this point I assume anyone that's doesn't want to lose time will just give up.
    As a consumer I was forced to RUN and TRY to find msi support , MSI support mail doesn't event exist , since I made this thread it still hasn't been changed.
    I really liked MSI ( I still have my 875P MSI neo here with my p4 and the NX6800 working ) it's like saying goodbye to an old friend that has been by my side since P4 times.
    I'll buy msi products in US , or in another country maybe , but never MORE in portugal.
    This is not cause of the shops , I recommend everyone to buy in the shops listed !!
    In fact most of the portuguese shops tried to help me find msi support ( even though they weren't the stored that sold me the card ).
    I really don't want ppl to get this mixed up, the problem here is MSI not acknowledging a problem that is simple to fix, having a non-existant email on their webpage as support for over 4 months and the fact that as a consumer I was forced to jump trough loops to actually contact MSI itself !
    Every portuguese shop I contacted was super nice and really helpful pointing me to the new msi email
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    US support was always super nice and helpful !
    I was forced to fix my fan with the help of users.
    If right now my MSI gpu is working is thanks to guru3d and hardwareoc and simillar forums ( thanks to everyone that posted Twin Frozn fixes , this may not mean much , but really .. thanks for helping me out ! )
    MSI didn't help or even try to help me , I had to go out of my way to get help , and I never did.
    I know some of those stores , they have great prices , but if I buy anything in portugal I'll buy other brands for obvious reasons. ( it was actually one of those shops that helped me pinpoint the "real" msi email )
    I am a customer , I should be treated as such , I was joked and pushed around emails , found emails that don't even exist , I was ignored and left looking at a card going dead.
    Maybe for some of you it's easy , you just buy another one .... and maybe that's the custommer MSI wants. But that's not me.
    Pointing me to places to buy MORE is almost insulting at this point. I wont buy more ... I would be stupid of I did.
    I just hope some other person that has MSI and is having this problem with Twin Frozn fans ( that msi refuses to acknowledge as THEIR problem !! ) can fix them themselves or take some info from my posts and others to at least understand what is happening.
    From my pov , the fan eventually has some sort of lubrication problem , and due to that it starts to wobble , after that the coils heat up to a point it wobbles even more.
    Due to the high temps the fan either "looses" enough to dump all the lubing out.
    At some point the fan will heat up so much the plastic IS REALLY hot to the touch and fells that it can be actually moldable ( so I assume this is really bad )
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    This leads to a fan that fails in 2-3 years.
    MSI should either had a way to put oil in the fan OR just start to be ready to replace them.
    The fact that IS an ebay market for Twin Frzn fans is just flabbergasting .
    I wish I had a better view on this , but seriously looking at this thread,  and seeing all the steps I have done , to find there are others like me that have a failing fan and that the ones that aren't ignored like me have to RMA a card for a simple fan doesn't give me any sort of confidence in this brand.
    MSI has one of the best gpu coolers  , honestly it's so god that after all this mess I stand as a testimony for it being one of the BEST gpu coolers around ! All my MSI products so far have been great ... but this experience was just ... weird ..
    I wish MSI would contact the ppl that are in my position and help them , it's just a fan  , it's an easy fix and it's easy to replace.
    There are lots of ppl right now with fans starting to fail , just take their card , replace the fan and send them back , and MSI will have happy customers , HAPPY cause the brand CARED !
    I'm only 1 client , MSI hardly "fells" me leaving ... I really like MSI ... so I wish this won't ever happen again to no one !
    I have been ignored in mailing for TDR problems , after that about the 12h+ card artifacting being fixed with cold boot ( I assume this was an nvidia problem )
    After using certain drivers that didn't TDR my card ( I have enough PSU for it so ... it's not the PSU ) and having been 2 years finding my own "solutions" to problems ... being ignored and just struggling to get help from MSI for a stupid FAN a cheap part and being hard just to contact them to get no answer .... and getting help from other users while MSI ignores me ? ... I'm thinking on leaving the brand ...
    The fans are now working 100% , I'll post info when and if they fail ( if I see my "fix" stopped working ) .
    It has now been a long time since 2011 and my first reports , and its been almost 6 months since I contacted msi about the portuguese email listed not existing.
    The email is still there , that non-existent email is STILL listen in MSI website RIGHT NOW after me being emailing them about it for 4+ months ,as a customer,  I can only assume they either ignore people , or they have a terrible communications internally .
    Again after all this mess , I would be kinda stupid to support or try to buy another product from this brand , MSI support was always great and was the main reason I bought msi products, all this posts are from a person that was truly SHOCKED in everything that is happening and the feeling that no one cared.

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    Thank You
    Brian Judah
    Proud ADC Member

    Please take your criticisms and suggestions to the new created iPhone feedback page.

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