Friendly Suggestion for VZW Customer Service
I have had Verizon for years. I have always paid my bill on arrival online, about three weeks early. Somehow I forgot to pay it on the first of October.
Today, for the first notice I received from VZW, I received a sharply worded note saying if I didn't pay immediately my service was subject to disconnect.
It might be a little friendlier to send a note, just past the due date, asking: "Did you forget?" instead of firing away with both barrels.
Jack Cain
1. Jim, the only reason my phone is "obsolete" is because Verizon decided to make it "obsolete". Otherwise, it makes and receives calls and texts without issue.
2. We are not all customers here, Verizon employees are constantly posting on these boards.
3. There was a post on a previous thread by a customer who had the issue resolved. That post was dated February 13, 2013. https://community.verizonwireless.com/thread/493678?start=122&tstart=0
4. You, personally, might not need to know what every single person said in every single discussion, but I wanted the Verizon employees that troll these boards to see what >Comment Deleted<they put their customers through.
5. >Comment deleted<
Message was edited by: Verizon Moderator
Similar Messages
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Has anyone else had problems with VZW customer service? I have been lied to repeatedly and am on the verge of terminating my contracts. To begin, I sent my daughters, who are authorized users, into the store - which is 40 minutes from my house- to upgrade and renew 2 lines. I called Apple to upgrade initially, but my account has a corporate discount, so they were unable to upgrade my lines of service. I called the closest VZW store, again 40 minutes away, spoke with the sales associate DUSTIN. I told DUSTIN exactly what I wanted and advised that my daughters would be in to upgrade the lines.
When my daughters arrived, there were 2 people in line ahead of them. As the other customers were taken care of and left, it became closing time. Another representative approached DUSTIN telling him he did not "need to do all that, just hurry and get them out". YES!!! The other rep told him to hurry and get the sale out of the store!!! WHO PAYS YOUR BILLS? WHO PROVIDES YOU WITH THAT PAYCHECK AND COMMISSION MONTHLY?? YES, we the customer do!!!
Next, DUSTIN brought out a selection of cases, car chargers and screen protectors from the back of the store advising my daughter to "pick one", as he presented the selection of cases to her. She advised she did not want or need the cases or other items he was offering. He told her the case and screen protector "comes with it". HE LIED to her!! This is unethical and deceptive!! It was not until she arrived home, after being rushed out of the store, she noticed the additional charged for the case and screen protector - which was supposedly included.
I called VZW *611 immediately. I spoke with a gentleman named CASEY who empathized with me and stated he would forward this information to his manager to have his manager contact me. I have waited for a return call and have not received one. If I do not hear back from VZW today, I am returning 2 lines of service, cancelling all 4 lines and taking my service to a carrier that will do what they promise and not unethically obtain sales from paying customers.
The bonus to this story- my daughter is a minor! Not only did he manipulate and lie, but did so to a child!!! I have been a VZW customer for over a decade. When I cancel my service, everyone will know why. In addition, I talked my LARGE corporation into obtaining corporate accounts with VZW. I can assure you, that will also be revoked.
Best WishesSadly, i've had a few unethical issues of my own and i'm an adult. I do think there was some responsiblity on the daughters' part to verify what they were paying for before leaving the store even though you made an honest attempt to have things laid out prior to their arrival. In regards to VZW's service, It has declined horribly over the past few years. I've been a customer since they were orignally a company called PrimeCo and I'm on the verge of switching providers myself. I had a defective phone that was replaced 6 times in one year..the store manager called me out the blue to apologize for the defective phones and offered me a free upgrade at no charge. He NEVER told me that he was extending my contract and treating it like a normal upgrade. I didn't find out until i went for my New Every Two purchase. I also received a letter stating they were discontinuing the New Every Two Program, but i still would be able to use my last upgrade on my next purchase. Of course when the renewal period came around, there was no such record of the offer and I got nothing. It's now time to renew my contract again and upgrade, but as before, there is absolutely no incentive for me doing so. I'm still going to pay the same as any new customer that walks through the door, still paying an activation fee, and i don't have unlimited everything like most other providers are currently offering. So please tell me again WHY i would want to renew my contract and purchase a new phone from Verizon when i can go elsewhere and get all types of perks???
All in all, i truly sympathize with you and as of today, i'm looking to purchase a new phone this afternoon with another provider. -
Filing a complaint for poor customer service
Can anyone tell me how I go about filing a complaint for poor customer service? Funny when you speak to Verizon representatives they always want to know how the service was until you get someone on the phone who knows they done nothing to help. Than they don't ask, don't care, won't put you through to someone else, won't call back, and leave you w/no answers.
Just hop on over to Google and try and find the names of some key players at VZW and search for their contact info. It took me every bit of a minute to google and find the website people. It has the name of some key folks and contact info...send them an email and voice your concerns. Will it help...who knows...but at least you'll feel better knowing you tried... Good luck with whatever issue you're having with VZW...
Executive Biographies - Verizon -
Can anyone give me a contact email for Apple Customer services?
I would rather not rant on here!Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Apple - Support - Contact Apple Support.
For Mac App Store: Apple - Support - Mac App Store.
For iTunes: Apple - Support - iTunes. -
Will Cyan be rolled out for the Icon, or should we expect to wait until Denim is supposed to be rolled out around October
<< Moderation discussion removed to comply with Verizon Wireless Terms of Service >> This is a very specific question and Verizon Customer Service can't answer it if they don't have a chance to read the question.
I spoke with Microsoft Customer service, and the agent specifically said MS already pushed Cyan to Verizon, and he, as a WP owner on Verizon, was also frustrated that the updates haven't been rolled out by VZW.
So bottom line question: Skipping Cyan? If so, what is the Denim date?
Message was edited by: Verizon ModeratorUnfortunately the answer is unknown. The majority of the Windows phone threads here are about this exact subject, and that says a lot about Verizon and their ability to communicate on a basic level. You might get your update, you may not. Verizon is in control and doesn't really care.
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Need a Forum For Poor Customer Service Issues, Like Yelp For Verizon.
Has the customer service been getting worse since there has been less competition for Verizon and because they have the backing of Google? Are they getting swollen heads that make it hard to have any sort of common courtesy? I felt like I was dealing with comcast the other day, not Verizon. I have ONLY been with Verizon because of the customer service. If that starts to disappear, at&t might be in my near future. My dad has them and he has no problems with customer service. I've never had problems with verizon ever. Until now. I would love to be able to get the persons name and customer rep number and report on a forum somewhere about my experience. Just to see if it was me or if this person needs to be fired. Does something like that exist? Oh and of course, vice-versa.
Just hop on over to Google and try and find the names of some key players at VZW and search for their contact info. It took me every bit of a minute to google and find the website people. It has the name of some key folks and contact info...send them an email and voice your concerns. Will it help...who knows...but at least you'll feel better knowing you tried... Good luck with whatever issue you're having with VZW...
Executive Biographies - Verizon -
VZW Customer Service is a Joke (3332 Error Still A Huge Issue)
I've been using an old (original) Razr flip phone, and recently had the opportunity to purchase a (never used) Razr2 that missed the 3/2011 update. Before forking over a single penny, I googled the 3332 error. It brought me to these very pages where a very helpful Verizon employee (helpful Verizon employee being an oxymoron these days) named MikeS_VZW posted on several different threads about how to fix the 3332 error.
He posted a direct filepath for store employees to follow, and he also posted a list of phones that the flash would work for. (By the way, all those threads are now locked for some reason.) It was based on this information - a Verizon Wireless Employee posting on the Verizon Wireless Website, that I decided to fork over the money and buy this new phone.
So a few days ago I head to the Encino, CA store and am told that they don't have any computers at all that a phone can be hooked up to and that he didn't think any stores are able to flash phones. But he did go in back and call around. Turns out that the Flagship stores are still able to flash phones and that the nearest Flagship store was in Porter Ranch.
Today I went to the Porter Ranch, CA Verizon Wireless Flagship store. Upon entering I explain that I was sent there from Encino to have my phone flashed. I show him a printout of MikeS_VZW's filepath & instructions. The greeter tells me that he doesn't know why they keep sending people to his store but that he will have someone help me out.
Jean Carlo comes over and I explain the whole thing to him again. First thing that he tells me is that Encino could have done it saving me a extra 30 miles (15 miles each way). Well I say that they told me only Flagship stores could Flash my phone. He tells me Panorama City is also a Flagship store (and only about 4 miles away from me). But whatever, I'm already in the Porter Ranch Store...
I show him the printout and without looking at it he responds that he knows how to flash a phone. He then goes on to tell me that he can flash my phone but if it burns out, which has happened, then they aren't responsible and I would have to pay the insurance deductible to get a new phone.
Again, I WOULD HAVE TO PAY MONEY OUT OF MY POCKET, IF THE VERIZON WIRELESS FLAGSHIP STORE EMPLOYEE RUINED MY VERIZON PHONE WHILE TRYING TO GET IT TO PROPERLY WORK ON THE VERIZON WIRELESS NETWORK. Gotcha.
I told him to go ahead, because if it burned out then I would revert to my super old original Razr and then just wait it out til the end of my contract.
Ten or so minutes later and brings my phone back as it's still restarting and asks if there's anything else. I say no and he walks away. As soon as it restarts I try to download Backup Assistant and I of course get the 3332 Errror.
I go to find Jean Carlo, but he's with a customer...20-30 minutes later, I show him the printout of the filepath that he previously refused to look at and ask if that's the filepath he followed because I'm still getting the error message. He tells me to hold on, takes the printout and goes to talk to someone. 5-10 minutes later Benjamin the manager approaches me and says that they can't follow specific filepaths, they can only flash phones with whatever software they have on their computers which are sent to them by Verizon.
I explain that this is a fix posted to the Verizon Website, by a Verizon Employee and am told that there is nothing they can do and that I should call tech support.
As soon as I got in my car I called 611 customer service to complain about the runaround that I had gotten which resulted in nothing being done to fix the problem that Verizon themselves created. The cs rep (whose name I didn't get) told me that it sounded like an issue for tech support. So my call to complain about getting the runaround results in getting more runaround.
I was transferred to Buddy. I explained everything to him, told him about this forum and asked him to pull it up. He was unable to because their computers are very slow and the page kept timing out before it could load (VERY TELLING). He did mention though that anyone could post on the forums that MikeS_VZW might not be a Verizon employee. Buddy's solution was that he offered to replace my new phone (old, out of stock model, but still new and never before used) with a "like new" refurb. This option would 1) not cost me anything, and 2) not require a contract extension. The only 3 phone choices he gave me are all garbage. I wouldn't take any of those phones if I was offered free service to use them. And even if I were willing to try one out to see if it was acceptable, I'd have to send them my Razr2, so I'd be stuck with the garbage once it proved to be garbage. And since he was unable to pull up this forum to see that there is a fix, I asked to speak to a supervisor.
I was then transferred to Brandon. While his computer was super slow as well, he was able to open the forum and see the filepath that MikeS_VZW had posted. I asked him to verify that we are in agreement that MikeS_VZW is (or at least was) a Verizon employee. He conceded that it appeared that he was. A lot of back and forth later, he promised to call stores in my area to see if he could find one that could and would be able to fix my phone. But before he did that, I asked him if he was able to open the filepath that MikeS_VZW had listed. He tried and said that it had been moved to a different location. He looked to for in that new location and still no luck. Therefore, if he wasn't able to find it, what was the point of asking a store to follow a path to a destination that didn't exist.
That 611 call lasted 02h 01m 31s. Plus the 45m-1h I spent in the Porter Ranch. All for nothing. All because Verizon has obsolete information posted in it's help forums.
There was a reply to a (now locked) post dated as recently as February 13, 2013, a mere month ago, saying that they went into a store in Columbus Ohio, and that store was able to fix the problem. Why does one hand not know what the other one is doing.
Is there anyone else that has had this issue resolved recently?
I have been a Verizon Wireless customer for over 10 years, since before it was called Verizon Wireless (I started with Airtouch). Slowly but surely, year by year, month by month, and day by day, their service, as in customer service (not wireless service) has steadily gone downhill. They do not care about their customers. They only care about their customers money.
I have 3 phones in service with Verizon, and as soon as the contract expires on the last one in July, I'm dropping them as fast as they drop calls in the canyons.
Q: Why create that update in 3/2011 that removed functionality from all the basic/non-smartphones?
A: Cashmoney*
By removing functionality you force your customers to upgrade their phones. (Cashmoney)
By forcing your customers to upgrade their phones you force your customers to sign new 2-year contracts. (Cashmoney)
By forcing your customers to sign new 2-year contracts when you basically offer nothing but smartphones, you effectively force your customers to switch to a smartphone. (Cashmoney)
By forcing your customers to switch to a smartphone you force your customers to add data plans. (Cashmoney)
Q: Why start charging a $30 upgrade fee when it used to be free to upgrade?
A: Cashmoney
Dear Verizon, may I please please pretty please pay you $30 for the privilege to continue paying you every month? (Cashmoney)
Q: Why eliminate the unlimited data plan and move to an obtusely structured tier system?
A: Cashmoney
Hey Verizon, do you think there's any way it's possible for me to pay you more, but get way less? Why don't you guys look into that and see what you can come up with. (Cashmoney)
*Cashmoney - Corporate translation: Added revenue stream
Note: all the tags relating to this post (i.e. no_help_from_customer_service, money_hungry_company, cancel_contract, cancel_service) were already created by other users prior to me.
>Subject line edited to remove profanity<
Message was edited by: Verizon Moderator1. Jim, the only reason my phone is "obsolete" is because Verizon decided to make it "obsolete". Otherwise, it makes and receives calls and texts without issue.
2. We are not all customers here, Verizon employees are constantly posting on these boards.
3. There was a post on a previous thread by a customer who had the issue resolved. That post was dated February 13, 2013. https://community.verizonwireless.com/thread/493678?start=122&tstart=0
4. You, personally, might not need to know what every single person said in every single discussion, but I wanted the Verizon employees that troll these boards to see what >Comment Deleted<they put their customers through.
5. >Comment deleted<
Message was edited by: Verizon Moderator -
HP wins the award for worst customer service
I placed an order for an HP laptop dv6t quad edition on the 22nd of march 2011. HP graciously charged my card and took the money out on the 24th of march. The tentative shipping date they gave me was for the 5th of April. I waited till the 6th and since there was no movement on the order status, I decided to call and guess what. The highly (in)competent customer service team couldnt answer why the order was delayed and since the phone line was so choppy I asked them to call me back. They however did not. I had to call them after 30 mins and again request the same information. After learning that nothing was going to happen to the order for the next few days, I requested them to cancel. Now the fun starts, The claim that they can raise a cancellation request but cannot confirm it, There is a possibility that the product might be shipped soon and if it does, it becomes my responsibility to ship it back to HP. More over as per the customer service, it will take 24 to 48 hours for final cancellation and another 3 to 5 business days to refund my amount. Well that is not the end of it, I get another email that evening informing that the shipping is delayed by a week and it might take a maximum of 10 days and if I choose to cancel it, I need to call the customer service team and raise a request. This ticked me off and I called them again to confirm why my order hasnt been cancelled even after they knew that the product was not completed. They go on yapping for half an hour and finally I lost my patience and requested to speak with the manager. They would not let me speak and kept telling me that they will try and find the manager but they cannot confirm if the manager is available. Well after me standing on my ground the manager finally gets on the phone, Introduces herself and then gives me the whole attitude again. On top of everything the manager tells me that HP has not charged my card and its on hold with my bank, Fortunately I did check with my bank and they did inform me that the amount was deducted on the 24th and it was not on hold. After I mentioned this to the manager her story changed and she agreed to expedite the cancellation but still it would take 24 to 48 hours. I seriously think HP should stop advertising for products that they cannot produce and ship on time. Unfortunately I did work with HP and its sad that this company is going down south, way down. Pathetic.. that is all I can say.
Thank you for visiting the HP Support Forum. This is a peer to peer community for customers to connect and share solutions on their HP consumer products. If you have direct feedback for HP about their products or services, please use the link below.
http://welcome.hp.com/country/us/en/wwcontact_us.html
If you have other questions and concerns, please feel free to send me a private message.
MrMatthew - HP Support Forums Moderator
Click the Kudos star as a way to say "thank you" for helpful posts.
Be sure to come back and click the 'Accept as Solution' button on the post that solved your issue - it may help someone else. -
Regarding BW cubes for CS (Customer Service) module
Hi Experts,
I need information regarding
BW CUBES, REPORTS AND DATASOURCE
for Customer Service(CS) module.
Thanks in Advance
HRCubes :
http://help.sap.com/saphelp_nw70/helpdata/en/b8/d50c3c99d56448e10000000a114084/content.htm
Reports :
http://help.sap.com/saphelp_nw70/helpdata/en/b5/81073c61563259e10000000a114084/content.htm
Datasource :
http://help.sap.com/saphelp_nw70/helpdata/en/08/d60c3c99d56448e10000000a114084/content.htm -
Paying the price for faulty customer service
We were given faulty information by multiple customer service reps and store reps and now we have to pay almost $200. How is that fair? Our daughter got married and moved to an area where she could not get any data service and spotty talk service. She called Verizon a month before she moved to tell them of the poor coverage area she was moving to and was told that the cancellation fee would be waived if that was the case. During the next few weeks we were in two different Verizon retailers and asked about it and they said the same thing. We called customer service again the day before she switched carriers and were told that he could not waive any potential fee for us at that time and to wait until after she switched and that if a cancellation fee showed up on our bill we could call at that time and dispute it. NOW, a month later, we have the cancellation fee on our bill and I called in and was told that we should have called tech support to have them verify the spotty coverage before she changed carriers and now it is too late to do anything about it. NOTHING was said about that before and we were even told to wait and then dispute it. We have been Verizon customers for several years, have 4 lines with them and was about to add a fifth, but now we are rethinking our service with Verizon and will be checking into other alternatives.
Mandy1695 wrote:
even if you preview the song it only plays 30 seconds of a song
You mean if you preview it. My previews are 90 seconds.
Is iTunes up to date? (10.6.3)
Redownload the songs -> http://support.apple.com/kb/HT2519 -
Does a LIVE person ever pick up for Prepaid Customer Service?
In 2013 I got a prepaid phone for my 84 year old mother and put $100 on the account. She passed away in late March 2014 and I have been trying to cancel the phone ever since. I went to my local Verizon store and was told nothing could be done until the account was 6 months old (June 2014). I went back last week and now they tell me I have to call Customer Service for Prepaid phones to handle the account. I CANNOT get a live person to answer the phone. The automatic customer service is horrible and it keeps hanging up on me. Can anyone tell me HOW to talk to a live person???
First, I would like to give my condolences for your loss twinsmommary. I'm sorry you have not had an opportunity to speak to a live person about your account. You can try calling our 1-800-922-0204 number to speak to our post paid department and have them transfer you to a live person in the Prepaid department. Additionally, our store reps can call Prepaid to get a live person. Keep us posted.
KinquanaH_VZW
Follow us on Twitter @vzwsupport -
Shame on Adobe for Terrible Customer Service!!!!
I just purchased PSE 8 after the 30 day trial. This product is filled with bugs. WHen it works it is great. Unfortunately there are too many bugs and zero customer service to back up the product. That's why were all here online trying to figure out each other's problems. The techs located in India can not help us. I used the trial version for less than 30 days and ran into a problem with the sync feature. It stopped working and none of the solutions offered here helped. I called customer service. After waiting on hold for nearly30 minutes I was told that I need to purchase the product before they can help me. I told the man that I would not purchase a broken product. I told him that if he could solve the issue I would buy it. He transfered me. Again on hold for about 20 minutes. This man said since Im not a customer no help. Today I uninstalled and purchased the product and renistalled. Same problem with the sync feature. Argh. As I type this, I am on hold with customer service in India or Pakistan. If this is not resolved tonite, I am requesting a full refund on this POS product..
Bob,
Thanks for your reply, but I uninstalled PSE and asked for a refund. My photos would not sync up with photoshop.com. I hope you're having better luck with your copy. I wanted this to work so much. When trying to sync pictures up to photoshop.com mine would not get past "initializing" and then it would quit. None of the other posters had a similar problem. I installed my own memory, new CPU, new video card and better CD rom drive, so I know my way around the computer. There are just too many bugs in PSE and my computer ran very slow. Last night, I installed Paint Shop Pro X3 and system is running much faster. So far no problems. I will try it out for 30 days to see if it's better.
If Adobe would have helped me with my problem, I would have kept it. Instead they bounced me around to different people that could not help. To anyone who is looking for a refund...It took over 40 minutes to get my refund processed! I must have wasted over 15 hours on this. -
Does anyone have an e-mail address for Apple customer service?
I received some pretty bad customer service today, and I want to voice an opinion on it.
If this occurred at an Apple Store your best bet is to contact the store's manager and discuss the situation.
If it was an on-line or telephone transaction see the Contact Us link at the bottom of this page for information regarding contacting Apple. -
Email contact for Adobe Customer Services
Apologies in advance for the random nature of this, but I need to contact Adobe Customer Services with a query that is not
covered by the normal FAQ on the web site. I have spent a long time searching and, whilst I am sure it's staring at me, I sure can't find it!
Can anyone help?Customer Support isn't conducted via email: Try
Product help for Acrobat and Acrobat.com
877-782-3623
Monday–Friday, 5am–7pm PST
All other product help
800-833-6687
Monday–Friday, 5am–7pm PST
Software activation
866-772-3623
Available 24/7
Installation
800-833-6687
Monday–Friday, 5am–7pm PST
Licensing, registration, web subscription services
800-833-6687
7 days a week, 5am–7pm PST
Omniture support
Omniture customers: Log into your Omniture product or visit the Omniture ClientCare portal.
Scene7 support
Scene7 customers: Visit the Client Resource Center.
TTY (Telephone Typewriter)
800-685-3573
Monday–Friday, 5am–2pm PST
Messages accepted after hours -
What is the RDS for SAP Customer Service (CS) Module
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1-866-772-3623
On the other hand, I wasted the better part of a day with the phone support with no success at all on the same problem. A moment ago, however, a Live Chat tech support person at Adobe, Sudrahan, I believe, solved it immediately, literally within seconds.
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