Does a LIVE person ever pick up for Prepaid Customer Service?

In 2013 I got a prepaid phone for my 84 year old mother and put $100 on the account. She passed away in late March 2014 and I have been trying to cancel the phone ever since. I went to my local Verizon store and was told nothing could be done until the account was 6 months old (June 2014). I went back last week and now they tell me I have to call Customer Service for Prepaid phones to handle the account. I CANNOT get a live person to answer the phone. The automatic customer service is horrible and it keeps hanging up on me. Can anyone tell me HOW to talk to a live person???

First, I would like to give my condolences for your loss twinsmommary. I'm sorry you have not had an opportunity to speak to a live person about your account. You can try calling our 1-800-922-0204 number to speak to our post paid department and have them transfer you to a live person in the Prepaid department. Additionally, our store reps can call Prepaid to get a live person. Keep us posted.
KinquanaH_VZW
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