Frozen out of old account - who can I contact?
Hi,
I unfortunately have two apple IDs. The first is "username" and the second is "[email protected]". They are both so old that I cannot even change them. Recently I have become locked out of the "username" one. Now, when I sync my iPad or iPod it says that some of my apps and songs will be deleted.
When I go to change the password I have 2 options. The first one is to sent a new password to my email account - which has been cancelled for more than a year so that will not work. The second is to access the account with personal information. It's asking for my date of birth but for some reason it does not accept my date of birth. Either the account is so old that they did not require dates of birth back then or I put in a false date of birth to conserve my privacy. Either way, I now have no access to this account.
My question is how can I actually contact someone at apple to go in and manually change my email or date of birth?
Thanks,
Hi red river,
Please let us know which Adobe service you are facing problem with.
And when you trying to log back in what is the message that you are getting.
Please send me the Adobe id (Email address registered with Adobe) using private message option on forum and i will check the status for you.
Similar Messages
-
i owe apple $30.48 but in the past 45 min itunes has made that charge multiple times to my account and now my bank account has dropped to a mere 6 cents. who can i contact to resolve this issue!
We are all users here like you. You are not addressing Apple. Please navigate to the Contact Us link at the bottom of this page and contact Apple.
Hope that helps -
Who can I contact to find out where my project book is
I ordered a project book on Nov 24th, I did not receive any order confirmation, but my bank account is showing the payment has cleared. Who can I contact to ask if it is on it's way. Do Apple UK have a contact number. And Apple need to sort out international orders, this is for a wediing present for Australia and we couldn't have it posted there!!
Which setting are you referring to?
-
Why is there a guest account who can use safari in my login window???
why is there a guest account who can use safari in my login window when i completely disabled the guest account. I disabled the guest account so others wont be able to use the internet, specifically safari, on my mac, as a form of security/parental control and now anyone who wants to go online csn do so.
how could i completely remove that out of my login window?Security enthusiasts highly recommend keeping the Guest User Safari account enabled so that if you happen to lose your Mac, or if it’s stolen, it could easily be tracked down.
The first thing most thieves do is turn on the device to see if it works, and/or access your information, or surf the internet. Once it connects to the internet, you now have an opportunity to start collecting data that could eventually lead to the device recovery and thief capture.
This is not a full guest user account, if you select the Guest User option at login, the Mac will restart to a secured Safari-only version of the OS with access to the internet. So what’s the point of this? It turns out this is part of setting up iCloud in Mac OS X, specifically the “Find My Mac” feature. The Safari Guest User allows someone to get online so the Mac can be located, but prevents the Safari user from accessing your files and applications. -
How to delete old account, I can't log in due to error - This email address is not available for use as an Apple ID. You may already have an Apple ID associated with this address. Please try again or sign in using your existing Apple ID.
All good, I loved with AppStore and now everything seems to be back to normal.
-
my iphone is connected to a old account that i have used in a while i have a new icloud i tried reseting my phone but now i can get in becuase it linked in with my old account how can i fix this so i can log in with my new account i reset my phone but i did it before on my new phone but this old is link to a account that i set up when i was so much younger can you advise what to do?
ThanksGo into Settings App and turn OFF Find My iPhone. It will ask for your old password, but in the future you can use your new Apple ID account. If you need to reset the old password try this: https://iforgot.apple.com/password/verify/appleid?language=US-EN&returnURL=https ://appleid.apple.com/cgi-bin/WebObjects/MyAppleId.woa&app_id=93&app_type=ext
-
Ever since I had my screen replaced, my laptop has slowly gone to ****. Half of my songs have been lost, webpages die out, shockwave crashes, and no I can't even sign into my laptop. Who can I contact to get this all fixed?
How about the people who fixed the screen?
-
I bought the season 7 pass for Doctore Who, but the new episodes are not showing up for download. I've been all over the support page, I even looked up my purchase history and there is are none showing and I even bought last weeks episode, The Bell's of St. John. Who can I contact to find out why I'm not getting the rest of season 7 for download?
Thanks,
ChristyQGarmin is sending you to Apple because it is Apple that would have to give you a refund as the actual point of sale. However, Apple states all sales are final.
Apple is sending you to Garmin because it is Garmin's fault their maps are out of date and Apple doesn't write the software. They may not even be looking that deeply and simply perceiving it as a programming "bug" it is up to Garmin to solve.
Who know whose fault it is that Garmin isn't getting up to date data to put in their maps.
Ultimately I think you stand the best chance in getting a refund from Apple though it isn't guaranteed. Apple is the cashier. You just have to convince them this isn't just a line of code omitted from an application and isn't something that will be soon corrected by Garmin. Make it clear it isn't a problem with the application running on your device, it is a problem with the data it contains. Either that or you have to hope Garmin will feel so bad about it they will delve down into their slush fund and send you a refund. -
HT3702 who can i contact in order to dispute charges to my apple account?
who can I contact in order to dispute charges to my apple account? I have been charged for applications that have not downloded.
Hi,
You should contact iTunes Store support and they will be able to help you.
Hope this helps. -
I have a prepaid Moto G that has had continuous prepaid service through Verizon for over a year. I switched this device to the $45/mo 512MB Smartphone plan when it was introduced last year, configuring autopay for the 29th of each month for service renewal on the 2nd of the following month and taking advantage of the autopay bonus of 512MB of additional data. On January 30th, I noticed that Verizon had transitioned to an updated plan of $45/mo for 1 GB and selected this new option from my phone on the My Verizon Mobile app with the expectation that this would take effect at my next renewal on February 2nd or at the very least any future months beyond February would have renewal dates of at least the 30th.
Instead, the $45 balance in my account from January 29th was used and the new plan was implemented immediately, wiping the remaining days from my already paid for service. Furthermore, because February only has 28 days, my new renewal date was set to the 28th not only next month, but for each month thereafter, despite the fact that this change took place on January 30th. At this time, my autopay is configured to occur on the 29th (except for next month), but all future plan renewals will occur a day before that.
While this may seem like a trivial issue to resolve, my autopay date was configured on the 29th for personal financial reasons and I am extremely frustrated to have lost additional paid for service for the second time. I lost over two weeks of a 2GB plan when moving to the 512MB plan initially, I just lost several days more in this transition, and a 45 minute online chat and two separate trips to a Verizon Wireless store totaling over an hour and a half of time in an attempt to resolve this issue by having my plan renewal date restored to where it was have been unhelpful, with the closest opportunity for resolution being "we can fix it, but we will have to disconnect your phone for several days".
At this point, I feel that some sort of account credit or allowance is warranted, at the very least, but I would still like resolution on fixing my plan renewal if possible. Who can I contact about this?a_gert, This is concerning, indeed! It's truly disheartening to learn that you've had such an experience with our Prepaid team. We surely understand the importance of ensuring your payments are applied correctly; especially when changing plans. You can definitely reach out to our PrePay team directly at 888-294-6830 for a thorough review of your account to provide options in resolving your concerns.
TanishaS1_VZW
Follow us on Twitter @VZWSupport -
There is a purchase on my iTunes account made yesterday. I DID NOT make this purchase, but the 'Report a Problem' feature is not working. I am following the directions from the Help section accurately. When I logged in though, it said I needed to change my password because of suspicious activity. Who can I contact?
Hello,
I woke up today around 9:30 am UK Time, checked my emails on my phone and then started playing "Talking Ginger" kids game because of one of the offers, around 10:00 I noticed an email alert on top of my iphone screen about itunes receipt.
When I opened this, it was about "Kids Song Collection" purchase reciept for £1:49.
I was shocked because first of all my 3 years old daughter is sleeping, secondly I have security settings configured in iphone with a complex password to purchase and she does not know that password and thirdly I am using the phone and I know I didn't even open App Store or that app so how come this has happened. I did a search on google about how to report and tried to follow the process through itunes but every time I click on "report a problem in itunes" this opens a new apple page in firefox "http://www.apple.com/uk/support/itunes/"
Whilst further browsing Purchase History in itunes I also noticed another purchase from yesterday about "FireWorks Arcade" and this was unbelieveable because I didn't even receive any receipt yesterday about that purchase and again I am the only one who can make purchases due to the complex password known only to myself.
I am not sure what is going on here, but clearly as per today's incident it seems that apple is loosing their control.
Please advise what can be done here. -
Who can I contact about the poor customer service I have had since the beginning. I have wasted 4 days waiting for a technician to show up and now I'm told in my area you can only get 3mbps in your area so we're sorry you can't operate Netflix, and 2 tablets and 2 cell phones. I am so mad and when I call into customer support all they say is "I understand how this can be frustrating" no I don't think you do. I want to talk to someone beside the first person who answers the phone
Hello Thank you for posting!
Our team can definitely review your options, but unfortunately we can't make any guarantees as there are technical limitations to consider. Please send us a private message by clicking here. Please include your full name, phone number, account number and the best time you can be reached.
Please let me know if you have any questions.
Thank you,
Dmitriy -
Hi apple
I've just received a bill for £3500 from I-tunes this can't be right ,sounds like someone is hacking into my account ,please can someone contact me ASAP
T E Avory
<E-mail Edited by Host>It may well be a fake. One such phish claims that some purchases have been made and asks you to sign into your account to confirm or report the problem. If that's what the email you received says, it's almost certainly a fraud. To see what's really been purchased through your iTunes Store account, check your purchase history:
http://support.apple.com/kb/HT2727
If these purported purchases don't show up there, then the email is a scam.
For future issues, please be aware that you are not communicating with Apple when you post in these forums. These are user-to-user support forums, so in almost all cases the only people who will reply to your posts are, like me, your fellow users.
Regards. -
I need a refund on my account - who do I contact?
I need a refund on my account - who do I contact?
You contact sales support by phone. There is nothing anyone here on the forums can do.
Mylenium -
My iTunes got deleted off my computer before I had updated my iPhone. When I reinstalled it everything was gone! I lost all my itune purchased apps and songs!! Is there anyway apple can help me get them back??? And who can I contact?? Please help I really need my music back!!
It has always beenv ery basic to always maintain a backup copy of your computer for just such an occasion. Use your backup copy to put everything back.
If you have failed to backup, then you can redownload some content. Open itunes store, click Purchased, under Quick Links
Maybe you are looking for
-
Can we take UCCX7.0 Backup and to Restore on fresh install of UCCX8.5(1)
Hi there, We are doing fresh install of UCCX8.5(1) on Virtual Server ESXi 4.1. Currently client is running UCCX 7.0 on physical servers not VM as well as Call Manager. Can i backup the existing data including historic reporting an
-
Can I backup internal HD to external keeping a large file stored in ext.?
I have a file of over 100GB stored in the external and I need to backup my iMac's internal for safety but I'm new to this so don't want to end up deleting it... Also App suggested to do it? 500GB internal 1.5 TB external Thanks!
-
Cost planning : subsequent detailing.
Hi experts Please suggest the best cost planning practice for the below scenario: My client is able to plan WBS's with idea of tentative costs for each package. He is unable to assign component at this stage since he will not have adequate master dat
-
I'm extremely new to iPods..My husband got me a 60 gig iPod for my birthday. He has an older version iPod.... My question is...What is the procedure to getting movies/programs on to my iPod from the iTunes store. There's a series I want to purchase "
-
Boot camp window inactive except for docking. cannot continue.what's up?
boot camp window is inactive except for docking. cannot continue..anyone know what's up?