Getting an iMac fixed in Mexico
This is an interesting tale about Apple.
I live in Mexico, Mazatlan to be exact. I have an iMac that I bought in February 2008 just before I moved here. It is broken and there appears there is no way to get it fixed in Mexico. I have tried for a month to find a way to do this with no luck. I have called Apple multiple times. All the phone numbers on the Apple Mexico web site are US toll free numbers. No one I have talked to has a clue how to answer the simple question "Where can I get my iMac fixed in Mexico?"
I can buy a Mac computer from the Apple Mexico online store. I can even buy "Apple care" but there is no where to use that. I can buy a Mac at a local department store. When I ask them "If this breaks where do you get it fixed for me?" and the answer is "I don't know".
I find it remarkable that Apple will sell a product in a country, one of the US's biggest trading partners and a NAFTA member and refuse to support that product. The only suggestion Apple on line support can muster is send it back to the US to be fixed. Pay import duties both ways, custom brokerage fees both ways, shipping both ways - it would cost more than buying a new one.
I have used Mac computers since 1992.
frustrated in Mexcio
As a PS Apple will not sent me parts so I can fix it myself either.
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