Getting Help from CHAT

I asked for help from Xfinity CHAT regarding SPAM DATABASE on July 30th, 2015. below is CHAT session I had. Still have not received any solution. I think that if you are providing Live Support & the Xfinity Associate can not resolve it, why then when you call by phone, you are always told to use website for faster service. I have plenty of computer knowledge. This the the third time that I usedCHAT Live Support . Funny that I still get SPAM from the same website I repeatedly put on SPAM Folder. Yet I put www.Globalmarket.com in SPAM folder once & I do not receive my email daily, even though I checked the not SPAM. CHAT ID: C6AF6041-48CF-4E2A-B4A2-1DA6FDB1DDFEProblem: I need to get an email that is not spam off the spam databaseJeric > Hello NILSA Y_, Thank you for contacting Comcast Live Chat Support. My name is Jeric. Please give me one moment to review your information.NILSA Y_ > My Issue: I need to get an email that is not spam off the spam databaseJeric > Hi! Welcome to Comcast High Speed Internet Technical Support (Residential Accounts). You can call me Jeric, I'll be happy to get your concern addressed today.Jeric > Hello,Nilsa.NILSA Y_ > HelloJeric > To confirm, you wish to setup a gmail account in your Comcast account to receive your Comcast emails, correcT?NILSA Y_ > NO. I have email from www.globaltestmarket.com. That I accidentally marked as SPAM. No I can not get emails unless Comcast Infinity takes it out of the SPAM DATABASEJeric > Thank you for the information.Jeric > Can you give me 2-3 minites to pull up and review your account?NILSA Y_ > No problem.Jeric > Much appreciated, thank you so much.Jeric > Thank you for patiently waiting.Jeric > Thank you for patiently waiting.NILSA Y_ > okayJeric > What we will do is to remove your Gmail from the Spam filterring of your account.Jeric > Kindly log in at http://customer.comcast.comNILSA Y_ > HELLO??? I said NOTHING about GMAIL. I will log in shortlyJeric > I apologize about the confusion, I should have type in Email instead of Gmail.Jeric > Once logged in, kindly click on Email, then Preferences.NILSA Y_ > I am logged in'NILSA Y_ > okayJeric > Thank you.Jeric > On Preferences, click Email.NILSA Y_ > I was on this page before. I am now therJeric > Please check on the Spam Filterring if the filtered email is there.NILSA Y_ > I tried this before contacting Comcast. it is on positionNILSA Y_ > No email is thereJeric > Thank you.Jeric > How about on the Email Filters?NILSA Y_ > nopeJeric > Have you checked your Spam Folder if there is an option to unmark the email as spam?NILSA Y_ > Did That yesterday. I get surveys from them daily. So I am sure you can not help & I have to call Tech Section and before I reach them I have to go through the phone menu and be told that I can go to web.NILSA Y_ > And spend MORE TIMENILSA Y_ > trying to get a solution.Jeric > I understand how important this is for you, Nilsa.NILSA Y_ > are you still there?Jeric > What I can do is to create a ticket for your concern and escalate it to our Higher Fix team and they will contact you via email or phone call nce this issue is resolved.NILSA Y_ > Fine

Similar Messages

How do u get help from apple support with iChat? I was able to chat with support last week to solve my problem but now the same issue is back and I don't see the option to chat now?

qHow do u get help from apple support with iChat? I was able to chat with support last week to solve my problem but now the same issue is back and I don't see the option to chat now?

For what it is worth I have noticed a similar issue from the iPad3 while at work and home. At work we have two Apple TV 3rd Generation installed and tied to our A/V system. I believe the issue has to do with a timeout on the broadcast saying "here I am" and allowing devices to connect.
For example:
At work we have several Wi-Fi SSID being broadcast from Cisco APs. The only one we can use with the Apple TV is the one that uses a WEP since the others are either setup to be hidden, require web page authentication, or have a login requirement from employees. Essentially, what I believe the issue is that the Apple TV periodically broadcasts a message to other iOS devices that support Mirroring. When the Apple TV does not get a response from a device it goes into a dormant mode and requires either a command from the remote control or a reboot. This has been tested with both the power management enabled and not enabled with the same results.
As for when I come home, the Apple TV3 has not seen the device in some time and therefore is not broadcasting it's location information. A simple click of the circle or menu keys on the remote will give it the command to start broadcasting again and allow the iPad3 to see the Apple TV. When trying to Home Share the computer can not play (iTunes 11, Win8RTM) until the Apple TV is awoken then it will show up for mirroing.
This may or may not assist you but, it hopefully explains how the issue may be happening.

Maximum Activations Exceeded (no help from chat or phone support)

I can not get Muse to activate on my computer since (around) the time CC was released. At first I assumed it was a problem with my install so I uninstalled and reinstalled and it didn't work. I then gave it a few days thinking there was something on the Adobe side that would go away. Every couple of days I would try and get the same error but all my other CS6/CC products open just fine (that I have tried, I have them all installed but have not actually tried every one). It is only installed on this one computer so I know I should have at least one additional activation for another computer, not that I need that for this computer.
I then sent and email to tech support and have not heard back in a few days so once again I try to no avail. I then search the web and see there is a fix for people in the same situation and I follow those instructions do delete three folders (2 in the one folder, 1 in another). I try and it does not work. So I try to contact Chat support and after wasting a lot of time I am finally told that they can't help with technical matters and I should call tech support. I try them, he helps, asks me to uninstall and reboot then reinstall after we tried a few other minor things (had me log out of the CC app). I proceeded to uninstall, remove the same folders as before, reboot, reinstall and then go to activate. No luck! I was told not to call tech support back but to go to chat which further frustrated me as they are taking me full circle. He also suggest that I can go the forums so here I am.
I am very frustrated and without a product because of crappy DRM/cloud issues and I have no choice in the matter besides canning the software. Thanks in advance for any help anyone can provide...

Hi Parikshit,
My normal Muse is fine now, but I'm getting the same problem as before when I try to login to the Adobe Muse Prerelease. Can you look into the problem.
Thanks,
Date: Mon, 7 Oct 2013 09:17:20 -0700
From: [email protected]
To: [email protected]
Subject: Maximum Activations Exceeded (no help from chat or phone support)
    Re: Maximum Activations Exceeded (no help from chat or phone support)
    created by p_nath in Help with using Adobe Muse CC - View the full discussion
Please try to activate Muse on your system now.
Cheers
Parikshit
     Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5741935#5741935
     Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/5741935#5741935
     To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/5741935#5741935. In the Actions box on the right, click the Stop Email Notifications link.
           Start a new discussion in Help with using Adobe Muse CC at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

HT1349 How do you get help from apple if you don't know where to find the serial number of my "product." I don't know if they mean my itunes program, my iphone, my computer, which one, the number on the computer (is there one), or something in Windows or

How are you supposed to get help from Apple if you don't know what your serial number is? They say to input the serial number of the "product" that you are asking about. Since my problem is how to deauthorize/authorize computers, and they are saying I have more than 5 (which I have never owned more than 5 computers in my life), I can't imagine what serial number they mean. Does it mean your desktop computer? If so, which one? Do they mean your device? LIke your iPhone, iPod or whatever? Do they mean the software ON one of your computers and/or devices? If so, which program, and on which computer/device?
We have three operational computers, one does not have iTunes on it. Since Apple is saying I have more than 5 authorized computers, and I can't imagine what they are, I am afraid to deauthorize all my computers. See what I mean? I just wanted to ask the question about how I can find out WHICH computers Apple thinks I have authorized, so I can decide if it's safe to deauthorize them all or not. I only know of 2 computers that have iTunes on them, so how can there be 5? We also have 2 iPhones and 2 iPods in this family, but one of the iPhones has his own apple id. He may have been using mine, since his computer died. I read that those don't count as "computers" to the 5. Do they, then?
Help! I can't contact apple because I have no idea what they mean about serial number. I doubt they would help me anyway. In order to get the serial number off my desktop computer (that has iTunes on it already), I will have to move furniture, so I don't want to if that's not it. Is there some way to find the serial number in the software, either on my desktop or my iPhone?

sunshinecowgill wrote:
We have three operational computers, one does not have iTunes on it. Since Apple is saying I have more than 5 authorized computers, and I can't imagine what they are, I am afraid to deauthorize all my computers. See what I mean? I just wanted to ask the question about how I can find out WHICH computers Apple thinks I have authorized, so I can decide if it's safe to deauthorize them all or not.
You could have more 5 computers authorized if you ever, for example, reformatted a hard drive or replaced a hard drive without deauthorizing the computer first. Apple's system would see that as a different computer, even though you don't. There's nothing to be afraid of in deauthorizing everything and the reauthorizing what you actually have. You won't lose any data. Mistimp is correct, they can't tell you which computers are authorized.

Photoshop CC 2014 freezes after 20 minutes of use. I can only minimize it. It even crashes sometimes. Trying to get help from Photoshop GPU FAQ but in vain.

I have formatted my laptop, Reinstalled all my Adobe softwares and still the same problem continues.
Photoshop sometimes gets stuck in between while working no matter what the file size and dimensions. Its not about lagging. The screen is just stationary and I can't access any of Photoshop's commands for the stationary period of some seconds or a minute. I can only minimize it. Photoshop even crashes at times.
I have latest wacom drivers installed 5.3.5-5, Bamboo dock installed, and NVIDIA, GT 740M version 347.52. I have verified the problem with Wacom but they say the tablet doesn't have a problem. I have even tried using Intuos 5. When I use the zoom command with mouse the document zooms in and out continuously without any control.
I tried to get help from Photoshop CS6 GPU FAQ
but in vain.
Bamboo Create Medium CTH 670/K0 C
Windows 8.1 with NVIDIA graphic card and Intel R HD graphic card

If you have both a Nvidia GPU and Intel GPU on your machine have you disabled the Intel GPU in windows Device manager. Adobe in the GPU FAQ clearly state that you may have Photoshop problems if your running machine configuration has multiple GPU that are different GPU.

Premiere Pro CC stopped working? How do I get help from Adobe to get it going again?

Premiere Pro CC stopped working? How do I get help from Adobe to get it going again?

More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
-and a fix for at least "some" ATI crashes https://forums.adobe.com/thread/1553342

Getting Help from Mac?

How does anyone get help from Mac? I've listed four questions with not a single suggestion or opinion. I'm not able to find a way to contact tech-help or any email address to discuss any problem with apple software. Reading the threat, if apple doesn't like my comments or question I'm out of here doesn't instill a warm feeling. I've doubled the cost of my MAC with the software I've added. But if I don't talk nice you will drop me? How about you provide some help to fix your software problems and I will compliment you on how great you are. My home is in Atlanta but I am stationed overseas hence I can not make phone calls.

Hi Jerry,
If I have questions about using my computer I first check the Mac Help items, as you have done. I then do a web search as probably somebody has encountered the problem before. Even these discussions get included in the searched sites, and I have seen my own posts appear in a matter of minutes. There are other sites where Mac users post questions so there is a pretty large set of answers out there. Finally, if I don't see an answer anywhere I post a question here on the appropriate forum.
You should realize that the forums are populated almost exclusively by other Mac uers and not Apple employees, but you still get pretty good answers by people who have been using Macs for years and years. Sometimes you'll stump us, but if you provide complete background information in your question I will usually see somebody take a stab at it.
One thing you should note is that the Discussions, and even this Forum, is not an effective way for direct feedback to Apple about customer service, etc. (this feedback forum is for feedback about the Discussions). I almost never see an Apple employee respond on the Discussions since it is intended as a consumer to consumer interface. There are better ways to contact Apple itself listed on the [site map|http://www.apple.com/sitemap>.

Question: why is it so complicated to get help from Adobe? i grow tired of this run around.

why is it so complicated to get help from Adobe? i grow tired of this run around.
i have been working for 30 minutes trying to get help.
you have the money. think Apple. make it user-friendly. make it happen.
disgusted.

Hi Richard,
Sorry you're having trouble. What is your question or issue?

Why can't I get help from you people? Thunderbird is installed, but not working.

I carefully followed the directions for installing Thunderbird. I am running WinXP pro. Thunderbird is there but not functioning. I am 78 years old and I need help from you re: install. I am not going to pay $$$$$to get a computer tech to come to my home and install Thunderbird. I had no trouble installing Firefox, but Thunderbird is an absolute drongo. Please call me at xxx-xxx-xxxx or email me a number to call. I need human help. PLEASE! Thunderbird just sits there but gets no mail.
Regards, Sara

This appears to be your first post here and you have not provided much detail to work with. This is the Thunderbird support forum. No one is going to call or email you other than the spammers that get your info that you posted in a public forum.

Unable to get help from Adobe regarding Creative Cloud

How can I actually get help administering my Creative Cloud team? The system is throwing me an error when I try to invite team members and the link to contact customer support drives me to a non-technical call center where the person was actually rude to me.
Then I wait on Chat for hours and no one ever gets on...
How can I actually get help?

Moving to Creative Clud forum.
Regards,
Romit Sinha

Getting help from Adobe Customer Support

I am subscribed to Creative Cloud but despite numerous attempts to update my payment information using different browsers and devices it appears my payment is not getting processed. Now I am getting emails from Adobe that my subscription will be cancelled. Tr
ied ringing customer support (in the US) from the UK only to hear that there's a 2 hour wait! Jeeze I'd need a very good lottery win to pay for that phone bill! Is there any other way to get help? This is really frustrating and potentially a disaster as I use the Creative Cloud to host several of my websites... I most certainly don't want to lose them! The problem seems to have coincided with Adobe Customer Accounts being hacked. Mine was one of these and it was for this reason I changed my card!

Hi JayneNBunting,
I am so sorry for the trouble you had to face.
I will follow it up for you & get back to you shortly. Feel free to message me privately if you have any quries.
Regards,
Rajshree

How do I get help from the 'manufacturer' of this software?

The 'help' index search isn't helping. All I wanted to do was add a 'bookmark' to an existing folder. Tried to do an index search but got really confused.

https://support.mozilla.com/en-US/kb/Other+Firefox+support <br />
This forum and "chat" are your choices for getting Firefox support from Mozilla beyond the knowledgebase support articles.
http://support.mozilla.com/en-US/kb/Bookmarks#Making_new_bookmarks
You can also drag the "website image" from the URL bar or a Tab into the correct folder in the Bookmarks Sidebar {Ctrl + B}. You can drag the "website image" onto the Bookmarks Toolbar to save the new bookmark there. You can also drag the "website image" to the Bookmarks word on the Menubar, the bookmarks drop-down will open and then you can navigate to the folder where you want to save the new bookmark. With all three, the bookmark will be saved when you release the left mouse button.

I am really upset because I have a subscription to Readers Digest on my iPad and can't access my issues. It asks me for a password and ID I don't have and I can't figure out how to get help from apple or readers digest.

Need help and Apple or Reader's Digest are no help

There is a customer service 800 number on here that may be of some help for you (I hope)
EDIT. I had a link that was working and now it will not work. OK - this is really ticking me off now. Here is a C&P.
1.
Where can I download the Reader's Digest magazine app?
You can download the app from the Apple App Store : click to RD page in iTunes
2.
How much does the app cost?
It is free to download the app and there’s a gratis previous issue you can sample. Once you’ve downloaded the app, you can buy individual issues ofReader’s Digest for $3.99 each - the same price you’d pay for the print magazine at a newsstand.
3.
Can I buy a subscription to Reader’s Digest magazine on the iPad?
Yes. You can get a month-to-month subscription for $1.99 per issue, or you can get a yearly subscription for $14.99.
4.
I already subscribe to the print version of Reader’s Digest. Can I get the digital issues as part of my subscription?
Yes, for a limited time, U.S. print subscribers can access iPad editions for free. That includes all the additional videos, slide shows, additional articles and cartoons - a terrific value! Just tap the red button at the top right of the screen and follow the instructions. You’ll need the mailing label from a recent issue to enter your subscriber information. Once registered, your email address and ZIP code will serve as your log in username and password.
5.
Where on the mailing label can I find my subscription account number?
As indicated in the image below, the account number is on the second line from the top of your mailing label. It has 10 digits.
6.
I entered my account number and ZIP code, but nothing is happening. What should I do?
Call our toll-free Customer Service number: 877-342-4775.
7.
Is access to the iPad app included for international subscribers?
We’re sorry, but access is available only to subscribers in the United States at this time.
8.
I’m not seeing a subscription option in my in-app Store - what gives?
You need to update your app in order to subscribe.
9.
What content is included in the app?
Everything that is in the print magazine is also in the app. Plus, bonus photos, articles, videos, cartoons and animation, graphics, and various interactive features.
10.
What devices can the app be used with?
It is available only for the iPad at this time.
11.
Will new issues be delivered to the app automatically?
Not automatically, but you will receive a notification when each new issue becomes available. If you have subscribed to the app you can download it immediately. If not, you can choose to purchase and download the individual issue.
12.
Will the issues I purchase expire?
No. Once you purchase an issue, you will have access to it for as long as you keep the app.
13.
About how much memory does one issue take up?
An average issue will take up between 300 and 500 megabytes. With a good WiFi connection, it should take only a few minutes to download.
14.
If I delete an issue, can I download it again for free later?
Yes. Simply touch the home icon in the upper left corner of your app to go to see all available issues. Tap the “archive” button next to an issue to remove it from your iPad and free up disc space. You can re-download it for free at any time.
15.
How do I cancel my subscription?
Your subscription will renew automatically each month (for monthly subscribers) or each year (for annual subscribers) unless you take action to cancel it. To do so, open the "Settings" app on your iPad and select “Store.” Tap on your Apple ID and select “View Apple ID.” Once your account information appears, scroll down to "Manage App Subscriptions." Here you can turn your subscriptions off and on.
16.
Can I share the digital issue with friends?
No. There are currently no share features available.
Message was edited by: Demo

I have bogus charges on my bank account. How can I get help from Itunes customer service? Been in an insane loop here.

There are two charges on my bank account that I did not make. When I look at my ITunes account there are no purchases showing. So why is I tunes charging my account for a total of $17.00. You would think if someone was using my account, there would be a record on my Itunes account. Can't get any service fron Itunes about this problem. HELP!

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: mailto:[email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
https://reportaproblem.apple.com/
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

How to get help from Apple?

So, I've never really taken time to ask Apple much directly (except where I had to explain that yes indeed an early 2011 Macbook pro was offered with Hi-Res, and I paid for it, and the Apple store foobarred it, but after weeks, it's fixed), not since I left a school system of supporting thousands of Apple/Mac products on my own, where every so often I would ask the engineer that came out every few months.
Anyway, I've used the great "submission" tools for issues / bugs found to provide Apple with info, but they NEVER write back to follow up. Anyway, I have fully documented bugs to submit, but NO way to get a response, is there some magic bullet or pill we have to take to get a response?
Very strange that you can't get in touch with a company looking to fix bugs in their own product and for free!
I submit bugs to all kinds of other folks, and get things resolved, just odd.
Update: I usually try the following : http://www.apple.com/feedback/
Thanks

They will never reply unless they actually require some more information from you.
You can register as a developer for free if you just register for the basic level. But this will let you report bugs. Have you tried it?
If you want to pay for telephone support to help with a specific problem you have:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes
international calling numbers..
For Mac App Store: Apple - Support - Mac App Store.
For iTunes: Apple - Support - iTunes.

Getting Help from CHAT

Similar Messages

Maybe you are looking for