Getting help from Adobe Customer Support

I am subscribed to Creative Cloud but despite numerous attempts to update my payment information using different browsers and devices it appears my payment is not getting processed. Now I am getting emails from Adobe that my subscription will be cancelled. Tr
ied ringing customer support (in the US) from the UK only to hear that there's a 2 hour wait! Jeeze I'd need a very good lottery win to pay for that phone bill! Is there any other way to get help? This is really frustrating and potentially a disaster as I use the Creative Cloud to host several of my websites... I most certainly don't want to lose them! The problem seems to have coincided with Adobe Customer Accounts being hacked. Mine was one of these and it was for this reason I changed my card!

Hi JayneNBunting,
I am so sorry for the trouble you had to face.
I will follow it up for you & get back to you shortly. Feel free to message me privately if you have any quries.
Regards,
Rajshree

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Premiere Pro CC stopped working? How do I get help from Adobe to get it going again?

Premiere Pro CC stopped working? How do I get help from Adobe to get it going again?

More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
-and a fix for at least "some" ATI crashes https://forums.adobe.com/thread/1553342

Question: why is it so complicated to get help from Adobe? i grow tired of this run around.

why is it so complicated to get help from Adobe? i grow tired of this run around.
i have been working for 30 minutes trying to get help.
you have the money. think Apple. make it user-friendly. make it happen.
disgusted.

Hi Richard,
Sorry you're having trouble. What is your question or issue?

Cannot install CC - and can't get help from Adobe

I have had a problem installing CC. After reading ALL the online comments and suggestions, I called Adobe customer support on Wednesday. I was told that the problem had to be escalated and that someone would call me back in 24 hours. When no one did, I called on Thursday and was told that someone would call me on Friday morning. When no one did, I called again on Friday afternoon and was assured that someone would call me before the end of Friday. I cancelled a dinner to stay home. It's Saturday afternoon, and still no one from customer service has called. I really hate being lied to. I concur with many that Adobe may have the worst customer service of any U.S. firm. So my question, should I just cancel my subscription that I've had for a week and not be able to use or still hang in there. Is Corel still in business??
How does one get Adobe CS to respond??

Thank you. I have followed your link which seems to work and I will ask my questions there. However, I want to alert you to the fact that I have done everything correctly to reach you and received no response until now. Firstly, I went to the iBird site http://www.ibird.com/ and clicked on Forum "iBird for iPhone". The forums do not let me post, but as you say there is also message about the forums being moved with a link to http://ibird.999.org . Clicking on that link, however, gives me a 404 error. The link you have provided is totally different that the one on your site. I would suggest that you fix that promptly.
I did fill out the form on http://www.whatbird.com/contactus (twice) as well as sending Mitchell Waite an email by clicking on "Contact" on one of his iBird forum messages. Lastly, I submitted a problem to the iTunes store. I have received no responses to any of those queries until this one. I trust that this will solve my problem, but please do not imply that my difficulty in reaching you reflects any incompetence or lack of effort on my part.

I need help getting assistance from Adobe Technical Support. Ideas?

I feel that I am getting the run around by Adobe technical support and wondered if anyone had any recommendations on how to handle this problem.
Any recommendations or assistance would be greatly appreciated. This is very important to me. In previous upgrades this has been fixed with the update, but Adobe has not added an update to RoboHelp 8.0 yet. Does anyone know of an update in the works?
I have repetedly contacted Adobe Technical support with a bug that I have found and also reported a bug on the website where you report bugs.
http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38
I continually am told that it is worked on by the "highest level" but each time they try the bug out as if it is not being worked on. Does anyone have a recommendation about how to get my bug worked on. I have confirmed that it is in fact a bug and can be replicated on other computers. Sometimes they say they will help and then put in a ticket that it is my turn to submit information. Most of the time I just am told I will get a call and do not
I have posted my problems on an earlier posts and have gotten some work around recommendations but they do not solve my problem. This is a very used feature that does not work and it is a really cool feature in my online help system.
http://forums.adobe.com/thread/522651 and http://forums.adobe.com/thread/92958?tstart=0

LOL, your last reply? Or the last line of your reply? Which says: Please contact me via my site.
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7 or 8 within the day - $24.95!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks

Unable to get help from Adobe regarding Creative Cloud

How can I actually get help administering my Creative Cloud team? The system is throwing me an error when I try to invite team members and the link to contact customer support drives me to a non-technical call center where the person was actually rude to me.
Then I wait on Chat for hours and no one ever gets on...
How can I actually get help?

Moving to Creative Clud forum.
Regards,
Romit Sinha

I have bogus charges on my bank account. How can I get help from Itunes customer service? Been in an insane loop here.

There are two charges on my bank account that I did not make. When I look at my ITunes account there are no purchases showing. So why is I tunes charging my account for a total of $17.00. You would think if someone was using my account, there would be a record on my Itunes account. Can't get any service fron Itunes about this problem. HELP!

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: mailto:[email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
https://reportaproblem.apple.com/
iTunes Purchase Problems: How to Report a Problem to iTunes Support
http://tinyurl.com/7tscpa7
iOS: Troubleshooting applications purchased from the App Store
http://support.apple.com/kb/TS1702?viewlocale=en_US&locale=en_US
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Getting Refunds for your iTunes Store Purchases
http://www.labnol.org/software/itunes-app-store-refunds/13838/
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

Why is it so hard to get help from adobe acrobat?.

I tried your 30 day free trial download and after installation of adobe acrobat Xi pro the site logo won't come up. All I get is a folder. Please help me.

What do you mean by "site logo" and "folder", please? More details needed.

Bought the wrong software... I use Mac, but bought Windows software. Can I use the Windows version in my Mac? And how do I find Adobe Customer Support help??

I´m actually quite pissed off now... I´ve been trying to find Adobe Support or a telephone number to call, but all I can find is this Forum help site.
Problem:
I searched the web for the best photo editing software to be used with Mac. Adobe Photoshop Elements 13came up on top. I followed the links and clicked my way through the order process... When I was done, I see that I had purchased the software for Windows.
I wanted to call Adobe so I could change to Mac software, but can´t find out where to do this?? Now I am wasting a perfectly good morning trying to find contact information to Adobe.

You can contact Adobe directly for a platform swap using the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
1. Adobe Photoshop Elements
2. Adobe ID, and signing-in
3. Click on the blue button: Still need help? Contact us – then click the area marked chat 24/7, then click “start chat ”
It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away. Have your serial number available.
Click here to get help now Contact Customer Care

I cannot utilize my Adobe documents - I get this error message - "You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adobe customer support for h

I cannot utilize my Adobe documents - I get this error message - “You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adobe customer support for help.”

Thank you! My solution was different. I had turned off services in MSCONFIG and did not turn them back on. After I turned services back on, Acrobat started working again without the nag error and impedance to use the program. I appreciate your input! Adobe customer service/tech support was dismally disappointing.

I am trying to get help with WMPlayer tech support Adobe Reader cant open wmpsupport.htm files why?

i am trying to get help with WMPlayer tech support Adobe Reader cant open wmpsupport.htm files why?

Adobe Reader opens PDF files, nothing else.

How do u get help from apple support with iChat? I was able to chat with support last week to solve my problem but now the same issue is back and I don't see the option to chat now?

qHow do u get help from apple support with iChat? I was able to chat with support last week to solve my problem but now the same issue is back and I don't see the option to chat now?

For what it is worth I have noticed a similar issue from the iPad3 while at work and home. At work we have two Apple TV 3rd Generation installed and tied to our A/V system. I believe the issue has to do with a timeout on the broadcast saying "here I am" and allowing devices to connect.
For example:
At work we have several Wi-Fi SSID being broadcast from Cisco APs. The only one we can use with the Apple TV is the one that uses a WEP since the others are either setup to be hidden, require web page authentication, or have a login requirement from employees. Essentially, what I believe the issue is that the Apple TV periodically broadcasts a message to other iOS devices that support Mirroring. When the Apple TV does not get a response from a device it goes into a dormant mode and requires either a command from the remote control or a reboot. This has been tested with both the power management enabled and not enabled with the same results.
As for when I come home, the Apple TV3 has not seen the device in some time and therefore is not broadcasting it's location information. A simple click of the circle or menu keys on the remote will give it the command to start broadcasting again and allow the iPad3 to see the Apple TV. When trying to Home Share the computer can not play (iTunes 11, Win8RTM) until the Apple TV is awoken then it will show up for mirroing.
This may or may not assist you but, it hopefully explains how the issue may be happening.

You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling the product or contacting your IT administrator or adobe customer support for help....here I am

You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling the product or contacting your IT administrator or adobe customer support for help

This forum is none of those things. That being said, we may be able to help.
Have you tried uninstalling and reinstalling the product? If not, please consider following these instructions:
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
-Noel

If I can't get help quick, Adobe CC will no longer be an option. I'm currently trialing and only have 10 days until my discount offer expires.

If I can't get help quick, Adobe CC will no longer be an option. I'm currently trialing and only have about 10 days until my discount offer expires. After that, I will no longer consider CC a valid option as it is almost twice the price.
Premiere Pro audio slips out of sync, though it does not occur in Sony Vegas or in Lightworks with the same footage. Strangely, this is not only with the audio from within the video (.mts) file, but also from the audio I record separately and sync up in post. The frame rate and everything is, according to the sequence settings, accurately detected.
Running my file through Handbrake is a workaround that I'm not willing to use. I've set my workflow (capture) so that this should be unnecessary, and indeed it is unnecessary . . . except for within Premiere Pro. Using Media Encoder to output an intermediate file doesn't work either; the audio still slips out of sync.
Yes, I've already posted in the Premiere Pro forum, with no replies, but this is a bigger CC issue because the only way I'll give CC a try is with my 1 year $29.~ offer (as a CS user), which expires on the 30th. After that, I'll never give Adobe another look.

Since you have quite a number of technical issue which needs expert guidance from the qualified technicians, please contact Adobe Support via chat or phone.
Regarding the change in price after renewals, you can check it under "plan change" in your adobe.com if different pricing can be applied.
Manage your membership and payments | Creative Cloud
Regards,
Rajshree

Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance.

I have an iMac that meets system requirements. I have downloaded CS4 from Adobe and when I try to install it says "Setup has encountered an error and cannot continue. Contact Adobe Customer Support for assistance." This happens while it is checking the system profile. I have read many forums and tried the following:
Re-downloading the software
Moving the download to an external drive to install
Deleting all Adobe programs on my computer
Clearing all caches
Installing in safe mode
Verifying the disk
Creating a new administrator and then installing
Attempting to re-install after the error
None of these options have seemed to make a bit of difference. If there is another option could someone please share? Adobe said they will not ship actual discs although I own the program. They have yet to be able to help me when I have called.
Thank you in advance for any help!

cs4 wasn't designed for that os, System requirements | CS4, Point Products
you can check other users success here, http://roaringapps.com/apps:table
you can try cleaning before installing, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
and, if all else fails, you can check your log files for more detailed error info, Troubleshoot with install logs | CS5, CS5.5, CS6, CC

Getting help from Adobe Customer Support

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