Getting "transaction already applied to account" message on order missing from Purchase History

On 11/1 I placed an order for In-store pickup and picked up the game on 11/3. For whatever reason the transaction has not shown up as pending under my Purchase history (though other transactions on 11/4 & 11/6 have). After the 5 days it suggests for pending transactions to show up I tried to manually report the missing points, and its telling me "This transaction has already been added to an account."
This is the first time ive ever had this issue and it being a game with the 500 bonus points for pre-ordering, I wanted to make complete sure that this purchase (and the pending points) are going to be tied to my account. Hope you can help me.
Solved!
Go to Solution.

Hi Mabrahams85,
I hope you are having a great morning thus far.
If the pre-order you picked up on 11/3/2014 was eligible for the "Get $10" pre-order bonus, then I can understand wanting to make sure that it was attached to your account. A qualifying purchase should generally take 3 to 5 days to emerge as pending and a total of 20 days to officially post to a member's account. Your pre-order does show to have attached to your account, so you should see points post by the end of the day on 11/23/2014.
I would like to go over your My Best Buy account with you to ensure that it is up-to-date and see if there are perhaps any other questions I might be able to help answer for you, so I will be sending you a private message. To check your private messages, you will want to login to the forum and click on the little yellow envelope at the top of the page. I look forward to further speaking with you.
Thank you for taking the time to post to the forum.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

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Re: Getting "transaction already applied to account" message on order missing from Purchas

Derek,
I could use some similar help. Tried reporting missing points, but received message "transaction already applied to account." The transaction does show up in my purchase history, but with an incorrect amount of points.
I purchased a Nikon D3200 DSLR camera last year, December 7, 2013. It was part of a bundle. Total cost $588.49
According to the Points History, I only received 15 points for the purchase/transaction.
Could you either help me with the missing points or explain (if I've overlooked something in the fine print) why I'm not entitled to all the points?
Thanks in advance

Hi el_duderino,
I hope you are having a good afternoon.
I would be asking questions too if only 15 of what could be more than 600 points posted to my account. Being that the purchase does already appear on your My Best Buy account, you are not going to be able to report it as "missing." I believe that I can explain why the full amount of points did not post to your account and would like to discuss it with you a bit further, so I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the little envelope icon at the top of the page.
My Best Buy - Program Terms
Thank you for posting to the forum and for being a My Best Buy member!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

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