GRC Request Rejected - Closing Notification Incorrect

Hi All,
I came across a scenario where if the entire request has been rejected by the approver, then closing notification shows "No provisioning logs avaialble"
This is wrong as it should show proper message for rejected requests.
We are on GRC SP13. I found a SAP note which talks about this issue, but it is applicable for SP9.
1708300 - UAM : Incorrect message in the request closing email
1594181 - MSMP Notification Closing template correction
If anyone has come across the same issue, please help with this issue
Regards,
Sai.

Hi Sai,
Your expectation is correct, but %PROVISIONING% catches the data only once request is processed as per provisioning setting, wherein case of rejections it does not reaches to provisioning stage, so it does not catches reason Rejected/cancelled.
Solution:
You can check with SAP to modify the logic for provisioning to catch these reasons through %PROVISIONING% variable through notification rule GRAC_NOTIF_VAR_RULE_AR
Solution with present situation:
Remove notification event END_OF_REQUEST from "Process Global Settings" as well as from notification settings at stage level.
If you have two stages:
Notification setting for stage 1:
Notification Event: Rejected-->>Template ID: GRAC_AR_REJECTED or the custom one if you want text changes-->>GRAC_USER
Notification Event: Approved-->>select template as per your requirement of notification
Notification setting for Stage 2:
Notification Event: Rejected-->>Template ID: GRAC_AR_REJECTED or the custom one if you want text changes-->>Recipient ID: GRAC_USER
Notification Event (As for last stage): Approved-->>Template ID: GRAC_AR_CLOSE (Standard with variable %PROVISIONING%)-->>Recipient ID: GRAC_USER also for Requester.
This way user will get provisioning details only for approved requests and text for rejection for rejected requests.
BR,
Mangesh

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Are there WF Signature Request "Rejected" notifications?

In GSM WF, we have a step that requires a couple of Signature Requests from different functional areas. We have noticed that when a signer rejects to "sign" that no email notification is going out to the owner of the step. This is counter-intuitive to user experience and different than the way Supplier notifications work on SRSA workflows. Is there a configuration to turn the GSM WFA Signature Request Rejected notification = "ON"? If there is no configuration option, how have others solved this? Are your users asking or have asked in the past for notification when another rejects their spec object?
Thanks! --Beckie

OK, let's go over how this gets implemented:
NOTE: Remember that this would be a custom solution. We are working on improvements to signature documents for an upcoming release.
Because Signature Documents have their own workflow, we can add a workflow action (class) that gets triggered when a Signature Document moves from Review to Rejected/Not Approved. The Signature Document workflow is not managed in the UI, so to add a workflow action, we will use a simple database script. The custom Workflow Action class can send an email to the specification owners informing them that a signature document was Rejected, and include some helpful information.
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A Signature Document was Rejected for the following specification:
Spec Number:     5112558-001
Spec Name:        Papaya Pineapple Juice
Current Status: Design
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User:    John Doe
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Steps:
1. Create a new Visual Studio project (or potentially use an existing one if you already have one for workflow actions or validations)
2. Add the following PLM for Process DLLs as References (get them from the SharedLibs folder of your release):
CoreAppPlatform
DataInteraces
DataLib
DataObjects
GeneralServices
GSMLib
LinearWorkflow
PluginExtensions
ProdikaCommon
ProdikaLib
WorkflowCore
3. Create a new class that extends the SimpleLinearWorkflowActionBase class (from Xeno.LinearWorkflow). Here is a reference example (note this is an example class and is for demonstration purposes only):
using System;
using System.Collections.Generic;
using System.Linq;
using Xeno.Data;
using Xeno.Data.GSM;
using Xeno.LinearWorkflow;
using Xeno.LinearWorkflow.WorkflowObjects;
using Xeno.Prodika.Application;
using Xeno.Prodika.Common;
using Xeno.Prodika.Config;
using Xeno.Prodika.GSMLib.Workflow;
using Xeno.Prodika.Services;
namespace SampleWorkflowExtension
    public class SignatureRequestRejectionNotificationAction : SimpleLinearWorkflowActionBase
        public override void Execute(ILinearTransitionContext ctx)
            var transitionContext = (SignatureDocLinearTransitionContext)ctx;
            ISpecificationService specService = GetSpecService();
            if (specService != null)
                var currentSpec = (IBaseSpec)specService.Current;
                var specOwnerUsers = GetSpecOwnerUsers(currentSpec);
                if (specOwnerUsers.Count > 0)
                    SendEmailToSpecOwners(specOwnerUsers, transitionContext.SignatureDocument, currentSpec, transitionContext.Comments);
        private static List<IUser> GetSpecOwnerUsers(IBaseSpec currentSpec)
            return (from ISpecOwner specOwner in currentSpec.SpecSummary.Owners.Values
                    select AppPlatformHelper.DataManager.objectFromID(specOwner.OwnerID)).OfType<IUser>().ToList();
        private void SendEmailToSpecOwners(List<IUser> specOwnerUsers, ISignatureDocument sigDoc, IBaseSpec currentSpec, string workflowComments)
            var userService = GetUserService();
            string currentSigDocUserName = userService.UserContext.User.Firstname + " " + userService.UserContext.User.Lastname;
            var specSummary = currentSpec.SpecSummary;
            var currentUser = userService.UserContext.User.ContainedUser as IUser;
            if (currentUser != null)
                string from = currentUser.email;
                string to = StringHelper.Join(specOwnerUsers, x => ((IUser) x).email, ", ");
                string subject = String.Format("Signature Document Rejected for Spec {0} ",
                                               currentSpec.SpecSummary.FreeTextName.Name);
                string body = String.Format(_emailBodyTemplate,
                                            specSummary.SpecNumIssueNum,
                                            specSummary.FreeTextName.Name,
                                            specSummary.WorkflowStatus.Status,
                                            currentSigDocUserName,
                                            workflowComments,
                                            DeploymentConfig.GetAppURL("GSM"),
                                            specSummary.SpecID,
                                            sigDoc.DocId);
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        private const string _emailBodyTemplate = @"A Signature Document was Rejected for the following specification:
Spec Number:     {0}
Spec Name:       {1}
Current Status: {2}
Signature Document Rejected by:
User:    {3}
Reason: {4}
Click to view the signature document --> {5}/BaseForms/frmSignatureDoc.aspx?SpecID={6}&SigDocID={7}
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            return AppPlatformHelper.ServiceManager.GetServiceByType<ISpecificationService>();
        private static IUserService GetUserService()
            return AppPlatformHelper.ServiceManager.GetServiceByType<IUserService>();
        private static IEmailService EmailService()
            return AppPlatformHelper.ServiceManager.GetServiceByType<IEmailService>();
4. Compile the class and place the dll into web\gsm\bin.
5. Run the following database script to add the workflow action to the Reject workflow transition, replacing the classname, namespace, and assembly (in green below) name to your classname and assembly name. SigDocRejectSample is just a reference name for this workflow action - you can change it to something more meaningful:
insert into gsmWorkflowActionTemplates
values ('57602CF17ABE-9AF7-4E32-9A61-76DF5AA0E09C', 'Class:SampleWorkflowExtension.SignatureRequestRejectionNotificationAction,SampleWorkflowExtension',
'57574dd649e7-2454-4d84-a0f3-7377d6d2c57f', 'SigDocRejectSample', 0, 0, 0);
6. Restart the GSM application
That's it! You should be ready to test it out.
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Can a closed notification be opened?

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Thanks,
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IF perchance you are referring to Outlook.com the free web based email service
There is a new online form to report Microsoft account issues.
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When the forum is retired, the product will be removed from the drop downs and you will no longer be able to create new threads in that forum.
Please report you account issues here
Select the error you need help with and fill out the requested details on the next page. You need to be signed in with a Microsoft account to access the form.
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Advice offered in good faith. It is your decision to implement same.

How to move Closed Notification to a new user?

How to move Closed Notification to a new user? Anybody help! Thanks!

Hi,
The ideal scenario is that you don't notify a user - you notify a role instead. Roles don't get sick, get made redundant, retire, leave etc. etc. - however, it's easier said than done.
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WorkflowFAQ.com - the ONLY independent resource for Oracle Workflow development
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Hi,
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From: Production Workflow Mailer (D1556P) [mailto:[email protected]]
Sent: Thursday, July 12, 2012 3:45 PM
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ID 865518
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Edited by: 947278 on Jul 19, 2012 7:05 AM

Pl do not post duplicates - Supplier is getting Closed notifications for message name EMAIL_PO_PDF - continue the discussion in your previous thread - if the Docs do not help, pl log an SR with Support

Supplier is getting Closed notifications for message name EMAIL_PO_PDF

Hi,
Supplier is getting Closed FYI notifications for message name EMAIL_PO_PDF. Below is an example.
Please suggest why they are generated and how to stop these notifications as supplier does not want to receive them.
From: Production Workflow Mailer (D1556P) [mailto:[email protected]]
Sent: Thursday, July 12, 2012 3:45 PM
To: [email protected]
Subject: Closed: KPN - Standard Purchase Order 3039086, 0
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From               ROOS, C
To               [email protected]
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ID               865518
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Regards,
Natasha

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The Autoclose_FYI parameter is set to Y already.
Which parameter decides the end date for this type of notifications ? As we see end date is sometimes only 1 min and for others it is 20-30 days.
Earlier the supplier was receiving only FYI notifications like KPN - Standard Purchase Order 3039086, 0+. Now, he is receiving Closed notifications like Closed*: KPN - Standard Purchase Order 3039086, 0_. How come the supplier is suddenly receiving FYI notifications with prefix CLOSED ?
Regards,
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Trace file D:\ORACLE11G\diag\rdbms\CAMP\CAMP\trace\CAMP_arc4_5288.trc
Oracle Database 11g Enterprise Edition Release 11.1.0.7.0 - Production
With the Partitioning, OLAP, Data Mining and Real Application Testing options
Windows NT Version V5.2 Service Pack 2
CPU : 8 - type 586, 2 Physical Cores
Process Affinity : 0x00000000
Memory (Avail/Total): Ph:6364M/8186M, Ph+PgF:18351M/20271M, VA:2146M/3029M
Instance name: CAMP
Redo thread mounted by this instance: 1
Oracle process number: 25
Windows thread id: 5288, image: ORACLE.EXE (ARC4)
*** 2011-07-18 13:46:26.907
*** SESSION ID:(534.1) 2011-07-18 13:46:26.907
*** CLIENT ID:() 2011-07-18 13:46:26.907
*** SERVICE NAME:(SYS$BACKGROUND) 2011-07-18 13:46:26.907
*** MODULE NAME:() 2011-07-18 13:46:26.907
*** ACTION NAME:() 2011-07-18 13:46:26.907
Setting trace level: 20 (0x14)
Setting trace level: 20 (14)
FAL[server]: FAL archive in INITIALIZE state
Disconnecting from destination LOG_ARCHIVE_DEST_2 standby host 'CAMD' to RFS pid [0] instnum [0]
OCI HANDLE[kcrrwupilof_BEGIN]:ocis=0x0EFCB60C, svrhp=0x00000000, svchp=0x00000000, errhp=0x00000000, authhp=0x00000000
OCI HANDLE[kcrrwupilof_END]:ocis=0x0EFCB60C, svrhp=0x00000000, svchp=0x00000000, errhp=0x00000000, authhp=0x00000000
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Redo shipping client performing standby login
OCI HANDLE[kcrrwupilog_BEGIN]:ocis=0x0EFCB60C, svrhp=0x00000000, svchp=0x00000000, errhp=0x00000000, authhp=0x00000000
OCI HANDLE[kcrrwupilog_END]:ocis=0x0EFCB60C, svrhp=0x0F304A30, svchp=0x0EF076D8, errhp=0x0EF07790, authhp=0x0EFC8B90
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OCI HANDLE[kcrrwupilof_END]:ocis=0x0EFCB60C, svrhp=0x00000000, svchp=0x00000000, errhp=0x00000000, authhp=0x00000000
Error 3113 writing standby archive log file at host 'CAMD'
*** 2011-07-18 13:46:27.157 1117 krsh.c
ARC4: Attempting destination LOG_ARCHIVE_DEST_2 network reconnect (3113)
*** 2011-07-18 13:46:27.157 1117 krsh.c
ARC4: Destination LOG_ARCHIVE_DEST_2 network reconnect abandoned
ORA-03113: end-of-file on communication channel
*** 2011-07-18 13:46:27.157 27631 kcrr.c
kcrrfail: dest:2 err:3113 force:0 blast:1
FAL[server]: FAL archive is INCOMPLETE
FAL[server]: FAL archive failed
kcrrwkx: unknown error:3113
ORA-16055: FAL request rejected
Edited by: 825766 on Jul 18, 2011 11:50 AM

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Friends,
My requirement is to update certain closed notification.
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Hi,
Your problem is that, after changing the notification status through the function module "STATUS_UPDATE" , field QMDAB and QMZAB ( Closing date and closing time ) are not updated in the table QMEL
i am also facing the same problem.
did you get the answerd for your problems ?
can you please tell me, what you did, to solve your problems.
can you please share your answer with me?
you can contact me also if you wish
duraisamy . dhanaraj at accenture . com
Manythanks
Duraisamy

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Hi Guru's,
Our company is running Oracle EBS Release 12 (12.0.4) on two nodes running on HP-UX 11i.
Through self-service, users make requistions and things like that.
One of the senior employees has been discovered to be fraudulent, so the bosses have asked
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Hi Hussein,
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Hemant.

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Hi.
I'm trying to implement a DataGuard on Solaris 10 x64, but when I'm linking a physical standby database with the Primary database, always have the next error:
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DBP =
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(CONNECT_DATA =
(SERVICE_NAME = dbp_XPT)
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(ADDRESS_LIST =
(ADDRESS = (PROTOCOL = TCP)(HOST = standby server ip)(PORT = 1521))
(CONNECT_DATA =
(SERVICE_NAME = dbb_XPT)
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DBP =
(DESCRIPTION =
(ADDRESS_LIST =
(ADDRESS = (PROTOCOL = TCP)(HOST = prod server ip)(PORT = 1521))
(CONNECT_DATA =
(SERVICE_NAME = dbp_XPT)
DBB =
(DESCRIPTION =
(ADDRESS_LIST =
(ADDRESS = (PROTOCOL = TCP)(HOST = standby server ip)(PORT = 1521))
(CONNECT_DATA =
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LISTENER_DBB =
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Thanks for your help.

I's solved my problem.
All the problem is in the hosts files.
Thanks

GRC Request Rejected - Closing Notification Incorrect

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