Happy sixth birthday to us!

The Lenovo Forums celebrates its sixth birthday this December, and we catch up with some of the moderators and gurus who joined us at various times over the past six years.
Even as we grow, we look forward to your comments and suggestions on making our platform even better, so do share with us your thoughts here.
Community Advocate Program Manager
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

Reading this three days later Happy 6th b'day!!
/L40SX/240/240X/2*340CSE/360PE/365XD/380D/380E/380XD/380Z/390/560E/560X/2*570/2*600/600E/750Cs/755C/760CD/760EL/760XD/770E/A20p/A22p
A31/i1600/G40/R50p/R61i/S30/SL510/2*T22/4*T4x/11*T6x/6*T4x0x/6*T5x0/3*W5x0/W700/3*X2x/4*X3x/3*X4x/5*X6x/3*X6xT/10*X2xx/2*X200T/4*X30x/Z60m/3*Z61x
Comunidad en Español English Community Deutsche Community Русскоязычное Сообщество

Similar Messages

Happy 2nd Birthday to the community!

Hi Everyone
Happy 2nd Birthday! We can’t believe that we’ve reached our 2nd birthday already – doesn’t seem like 12 months since we had out last birthday celebrations!
We’ve a few things planned for our birthday celebrations this year, including:
1. Updated homepage formatting
- based on your feedback we have reduced the amount of info at the top of the homepage so the boards appear higher up the page. We’ve also changed the order so the most popular categories are at the top. We hope you like it!
2. Prize draw to WIN a Kindle or £50 Amazon Vouchers!
Enter our prize draw in the Lounge and you could win a Kindle or £50 Amazon vouchers! Just post your answer to our birthday related question and you’re in with a chance of winning. You’ve got to be in it to win it!
3. Mod Avatars
- Now that they know you a little better the mods are feeling less shy about having their pics as their avatars – you will see that they now have an image of themselves as their profile - now you know what they look like! Why not let us see what you look like by updating your own avatar by adding an image to your gallery and updating your settings.
4. Who’s sharing the 2nd birthday with us?
- We’ve been taking a look at which members registered in the first week and are still active – why not check if your name is on the list?
5. Vote on which birthday cake you’d have!
- We’re running a poll to find out what kind of virtual cake we would make for the community to celebrate our birthday! Vote to tell us what your choice would be!
And finally I want to say thanks to everyone who is part of this community – whether you’ve been here from the beginning, or are a recent member, we wouldn’t have a community without you! We know that many of you have landed here with a problem or issue and after getting help from members, you have stuck around and helped someone else – a great example of a peer to peer support community. Thanks for all your contributions over the last 2 years, you’ve made this community what it is.
Happy Birthday Everyone!
Kerry & the BTCare Community Team
Retired BTCare Community Manager - StephanieG and SeanD are your new Community Managers
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Hi Everyone
Happy 2nd Birthday! We can’t believe that we’ve reached our 2nd birthday already – doesn’t seem like 12 months since we had out last birthday celebrations!
We’ve a few things planned for our birthday celebrations this year, including:
1. Updated homepage formatting
- based on your feedback we have reduced the amount of info at the top of the homepage so the boards appear higher up the page. We’ve also changed the order so the most popular categories are at the top. We hope you like it!
2. Prize draw to WIN a Kindle or £50 Amazon Vouchers!
Enter our prize draw in the Lounge and you could win a Kindle or £50 Amazon vouchers! Just post your answer to our birthday related question and you’re in with a chance of winning. You’ve got to be in it to win it!
3. Mod Avatars
- Now that they know you a little better the mods are feeling less shy about having their pics as their avatars – you will see that they now have an image of themselves as their profile - now you know what they look like! Why not let us see what you look like by updating your own avatar by adding an image to your gallery and updating your settings.
4. Who’s sharing the 2nd birthday with us?
- We’ve been taking a look at which members registered in the first week and are still active – why not check if your name is on the list?
5. Vote on which birthday cake you’d have!
- We’re running a poll to find out what kind of virtual cake we would make for the community to celebrate our birthday! Vote to tell us what your choice would be!
And finally I want to say thanks to everyone who is part of this community – whether you’ve been here from the beginning, or are a recent member, we wouldn’t have a community without you! We know that many of you have landed here with a problem or issue and after getting help from members, you have stuck around and helped someone else – a great example of a peer to peer support community. Thanks for all your contributions over the last 2 years, you’ve made this community what it is.
Happy Birthday Everyone!
Kerry & the BTCare Community Team
Retired BTCare Community Manager - StephanieG and SeanD are your new Community Managers
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

The tenth anniversary of the original iBook - Happy belated birthday!

I just want to say thank you for the best designed (some say worst) and most durable portable computer Apple has ever built.
Steve Jobs unveiled the original iBook G3 (tangerine and blueberry) during the keynote presentation of Macworld Conference & Expo, New York City on July 21, 1999.

Happy Birthday iMac!
My first was a 1999 Grape iMac DV (the colour has stuck on me even since!) which got me through university, that, my iMac G4 20" and 2.8GHz Core 2 Extreme are all going strong and all wonderful.
cheers
mrtotes

Happy First Birthday

I have just passed the first birthday of my mini ownership. I have read many of the posts here with much interest and have from time to time received some invaluable help. I thank everyone for their kind assistance.
I must also report that I have had not one incident of a problem from the mini in a whole year's daily operation despite throwing all kinds of software, upgrades and whatever else at it.
Maybe some of us are just lucky.
Thanks to all
Mac Mini 1.42, Powermac G5 dual Mac OS X (10.4.4)
Mac Mini 1.42, Powermac G5 dual Mac OS X (10.4.4)
Mac Mini 1.42, Powermac G5 dual Mac OS X (10.4.4)

Just curious, why did you buy the mini if you already
had a Power Mac G5?
Other way round. Mini was my first ever Mac after a lifetime of PCs. It led me on to greater things hence the G5.

Happy 6th birthday to my internet woes

-:MY BT PROBLEMS:-
If you wish to skip to the current problem at this precise time feel free to skip down, I just thought if I provide everything then there's a greater chance someone might see the problem. The red writhing contains the current problem. Also I apologise for all the colours but hopefully its less boring than just black and white
Background:
Hello, my name is Morgan Owen. Im a 17 year old student living in the countryside in Bedfordshire.
I am making a post about the problems I've been having with my broadband. I have tried a lot to fix them and I am starting to get very upset and frustrated over it, and rightly I believe as I'm not exaggerating in the title, so I have decided to make a complete log of my problem in an attempt at keeping my sanity. I also know this is long but i want to get everything down and i have tried to format it as well as possible.
As for me although not majoring in networking I have taken some very beginner courses in networking at an attempt to understand the set-up of the internet and my background is deeply intertwined with technology and computing. I have tried to learn as much as I can and apologise if im wrong about any points that i raise as i do not profess to know everything but I do at least feel I have at least some competence when it comes to technology and the internet.
I will say here I am not the actual bt account holder, however i am his son and act on behalf of him as he was suffering from stress from dealing with it.
The Problem With My Internet:
Set-up
My house is strange in the fact we have 2 connections, we always have and it has never been a problem. at one end downstairs we have a AOL connection point and it is ok. its at a steady 1-MB connection which is by no shot of the imagination good but its stable and considering where I live acceptable and usable. My Bt connection point is at the other end and is completely separate.
We have changed several things over the years and only recently in the past (roughly) two and a half years got a bt homehub. we origionally had one of the older ones and it was linked directly to the acess point. It provided wirless for 2 computers and a laptop.
However, on a recent occasion I got told by an engineer that the root of my problems was almost certainly the homehub as it was old and known to have problems. this prompted us to get a new one. We found the only way to get a new router despite and engineer saying we needed one and writing it up in his report was to enter into a new contract. This would mean a new 12 month more expensive contract in order to get a piece of bt kit that was apparently bad. We did so under the spoken conditions it would work as intended and we would receive our proper connection speed.... it didnt work. This means now our set-up is slightly different and we use a bt 2.0 A home hub.
This home hub has been in a lot of different set-ups. in each case the home hub was left for roughly 4-5 days to allow for stabilization. I have tried having it directly linked to the connection point, moved higher, lower, closer, away from electrics, reset it, into the master socket, at different settings and any advice given to me about placement. I am sure you can sympathize however that waiting 4 days every time to check if its made a difference is excruciatingly grinding on the nerves of a student.
I have over the course of our problems with the internet had 3 engineers round my home who have verified the set-up is ok and correct, I have done as much reading as a slow internet allows on proper setup, have had 2 friends who are in there final year studying network maintenance look over it and a independent specialist. They have all found slight fault or things that could be deemed "non textbook" but nothing that makes a slight difference to performance.
Problem
History
(at this point I would like to also say I'm only 17 so the past 6 years is a large chunk of my life so my sincere apologese I cant provide exact times or years)
We have never had super fast broadband. We live in a part of the country that is just never going to be considered commercially viable to upgrade the line quality. That is mildly annoying to me but i can see it makes complete business sense. From the start we received around a 1MB connection which was a little slow to do things but was relatively stable. Since then we had irregular crashes but nothing too serious. untill.... the internet wouldn't work at all. for about a week we were stuck without a connection waiting for a engineer to try and fix the line. When he arrived he said the wires had been broken or i cant really remember but said he could just switch it over to another line that was leading to our house. This surprisingly worked with only a few occasional hiccups. and also to my great surprise we were getting 2MB's or more! however there would be problems and when it went slow it would be slow for about a week and a half until it would resume. although inconvenient this didn't seem to be a problem as it was only occasional.
After a problem with the next door neighbours phone line about half a year latter a engineer concluded there was some faulty wiring in the box outside our house causing us to sometimes hear each others phone lines? (information goatherd from neighbours not the actual engineer) but this was resolved as far as i can tell.
Now after this and in all honesty im not sure of the time span, is when all the major problems started..
The current problem
I recently have found out we had our line switched from a set 2Mb's to a (I forget the name however it was explained to me as a line that will transfer as fast as the quality allows) line and i recently havce come to suspect that was the start of our real troubles.
We started having week after week of poor connection. And I would like to make this clear, to most my friends the max we've ever had (4MB's is a poor connection) but when I say poor I mean around 0.07MB's. The lowest being around 0.03MB's which meant anything on the net was completely and utterly unusable. The other AOL line wasn't effected so i left it and decided to try and sit it out. after a few weeks it went up to around 2.5MB's which was amazing! i could actually watch videos! I was ready to sing Bt's praises at actually trying to better our internet despite the fact we live semi remotely.
However the next morning it had fallen to 0.1MB's again. This remained the pattern of events with an extended period of in all honesty unusable internet speeds and then a small window of around 2-3MB's. This is when I started ringing Bt. Im sure many of you know as a company Bt can be frustrating to get help from and constantly try and offer you stupid advice. after a few weeks of going through "please check your router is plugged in" and "sir please note that speed tests can be effected by the performance of your computer" I was getting fed up but finally managed to get a engineer sent out.
Engineer visit one (well one for this current problem): Unfortunately I was at school so couldn't actually talk to him. I had to wait about half a week and on arriving back from school the day he came was met with the same poor internet. My mum had told me that hed shown her there was no problems and he'd climbed the pole outside and checked the internal setup and it had all been fine. This unfortunately had been one of the short periods of good internet we received so despite missing it the engineer had come at the rare time we were getting a speed above 1MB. he wrote a report and told us to check some things if it ever came back and left.
I got back on the phones after realising it hadn't worked and was back on the phones to bt asking if they had another solution. It was confirmed there was a problem and they'd try to resolve it. It was at this point i decided to do some research of my own. but before finding anything of use was rung by bt and told my internet would be fine in 3 days and 18 hours (allowing a stabilisation period). and i thought that was it they'd fixed the problem, done.
3 days 18 hours passed and it did work again, for about 3 days. then fell to a pathetic 0.13Mb's. This was about the point I started losing faith so asked my friends and finally a independent specialist for help. none could find anything obviously wrong with what they had access to except when a friend was looking at my ADSL stats he pointed out a straneg thing.
my downstream was 3000kb/s yet i was getting an actual speed of 0.13Mb/s. I didn't know what this meant but was told it wasn't right and on my behalf he was on the phones to BT. after relaying the obvious problem, The people call centre decided to send another engineer over.
Engineer Visit Two: I insisted on staying so I could talk to the engineer this time as I was keen to understand the problem. He turned up on time and was very pleasing and over all very nice and helpful (which bt, if any one from bt is reading this is one thing you do very well, your engineers are very nice ^^). However the first thing he did was check the line and literally turned to me shocked and said "Your lines fine, it says you've got over a 3MB connection which is a lot more than most people living around here". I explained that it wasn't what we were actually getting and after trying to actually visit any web page or do anything he realised the extent of my problem. After more time poking around he concluded there wasn't any problems with the line (as he was a bt reach engineer) and so there was nothing he could do, however he did ring the exchange. he asked them to check and found out that my speed had been DE-THROTTLED ,not because of misconduct but because my line quality had dropped and it was trying to preserve connection, and that this automated response might be the reason for the cyclic nature of our problem. Before he left however he looked at the home hub and told me they always had problems with that model and it was most likely the cause of the problem. he then said he'd write it up in a report and we should ring bt to try and get a new one. However as shown above this just locked us into a contract for 12 months for something we didn't need or want =(
I should also say at this point as this particular engineer was shocked to hear it that we very rarely to never had problems with our connection as far as being able to connect was concerned. I play on-line game and own a xbox so would be quite sensitive to sudden disconnections or failure to connect.
After this i decided the call centres were getting me no where so I tried looking for more on the bt website. i am truly sorry to rant, but, honestly for an internet company surely it is a truly terrible idea to make most the resources for people having problems with there internet have to sit and wait for bt's media rich hel sites to load up only be told to watch a video or open an on-line chat or download a bt helper?!??! no helpfull!
anyway, I spent the next few weeks talking to people trying to get help and sending emails to bt or trying to ring them again. I asked all my friends, strangers, people on on line games and forums for there help or opinions but to no avail. I even added some posts here, which although bitter stated what i had gone through recently but unfortunately got some angry responses about not just blaming bt.
a few months went by and I gave up. I was getting winddows of about a day of 3MB internet and then a week of rubbish. I could still just about use msn but that was all. Then on one partually stress inducing night in which i thought it was a good idea to try and play a co-op game online on my xbox i sent another email to bt, and promptly forgot all about it.
This brings us to roughly too about a month ago where I got a phone call from bt telling me the problem should of been resolved, and to my shock it seemed to be! it stayed at 3MB for around a week!!! but then just as hope had blossomed it was massacred by a 0.03 connection speed that made checking my emails difficult.
upset and confused at still having the problem I checked all my adsl stats again. to my surprise the downstream had gone down to 700kbs so at least this time I wasn't taunted by a large downstream! however the same spiking pattern resumed of a day or two of OK internet followed by poor internet, but this time with a changing downstream and connection issues. It will quiet often cut out or say broadband is unavailable. and in short is more unusable than ever.
this prompted another email and to give credit to bt they phoned me several times which i unfortunately missed (was practising for my driving test, which i passed!) but when they did get hold of me they told me the problem had been resolved and i was shocked at once by there efficiently. however after another almost week of good internet it died again. which leaves me here.

Current problem description
I have a low (roughly 0.03 -0.3 mb connection) which is inconstant and has a down stream of around 700kb/s. it often disconnects and has a high ping/latency making everything undo-able. However the upload is rarely to never effected. I have a few short intervals where it is ok but not in any time correlation with each other. Also usually when the speed is ok my ping will go much higher, around 100-200 usually, which is double to tripple what it normally is.
Stats:
As of 9:00 on 15/10/2010 these are my adsl stats
Line state Connected
Connection time 0 days, 10:24:33
Downstream 704 Kbps
Upstream 448 Kbps
ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Interleaved
Noise margin (Down/Up) 24.5 dB / 20.0 dB
Line attenuation (Down/Up) 50.0 dB / 31.5 dB
Output power (Down/Up) 17.2 dBm / 12.3 dBm
Loss of Framing (Local) 5
Loss of Signal (Local) 4
Loss of Power (Local) 0
FEC Errors (Down/Up) 925 / 0
CRC Errors (Down/Up) 5 / 2147480000
HEC Errors (Down/Up) nil / 0
Error Seconds (Local) 243
Hide Details
bt test result returns:
Download speedachieved during the test was - 114 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :0 Kbps(DOWN-STREAM), 0 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
(which i am confused about as surley having recieved a connection of 4Mbs at times that is what my line is actually capable of?)
speedtest.net currently returns
Ping: 58ms
Download:0.11mb/s
Upload:0.33mb/s
(my upload is triple my download lol!)
pingtest.net currently returns
0% packet loss
55ms ping
jitter of 7ms
and a overall quality of B
This is a list of things I have done to try an remedy the problem:
Over 50 hours on the phone to different people including bt.
2 engineers specificily looking for this problem, more in the past who have seen the stup of our network and not found fault.
2 university final year students looking for the problem
an independent specialist
3or 4 emails to bt
3 forum posts
movement of hardware
change of software
new contracts
In short i am lost and losing hope. Im aware this was long and if you actually read it i am incredibly grateful. If anyone could fix it, or even point in the right direction i would be sooo thankful. I am aware im nto an expert but I think considering other obligations i have i have invested alot of time into trying to resolve the itnernet problem for my family.
Please, leave any advice it would be greatly appreciated.
finally I apologise for any mistakes in either information and or spelling.

OT: Happy 17th birthday Dreamweaver!

Like one of our folks at Adobe commented, "Still too young to drink in bars"
The team posted a nice infographic on the journey from version 1.0 to CC:
http://blogs.adobe.com/dreamweaver/2014/12/dreamweaver-celebrates-17-years-of-web-developm ent.html
Here's to many more years of effortless web designing!
Cheers,
Preran

Hi ZenLilje,
I apologize for the experience you face with FTP. Having said that, we have been monitoring data around FTP issues as we continue fixing bugs around this feature. From being among the top issues in Dreamweaver, FTP has moved down the charts considerably over the course of many releases. This is not to say that we are perfect, but we are definitely listening and working hard to make FTP work for you. Also, problems with service providers and the way individual networks are set up add to FTP complications. Use Adobe - Feature Request/Bug Report Form to provide us with specific details of your issue. The product team actively monitors request through these forms.
If you are using a purchased version of Dreamweaver CC, send me your Adobe ID along with your location and contact details (email, phone number). Click on my picture and use the message option to send me a private message.
Thanks,
preran

Happy Birthday Oran_gina

Strong hints that today is the day, so happy probably birthday Hope you have a fabulosa day

Happy birthday OG I tried to get you a sexy fireman cake but... So I went for a Louis Vuitton bag instead. Hope you like it?!

Community Newsletter - Birthday edition

Welcome to the 3rd Birthday edition of our newsletter!
Another year has passed and the community is 3 years old! Thanks so much to everyone who makes this a great place to be, we are very lucky to have a strong community and the forum just keeps on growing....Read on to find out more....
Community Managers!
Leader Programme!
Team Bios Updates!
Welcome our new Community Managers to the fold!
We have expanded our Community Leaders Programme to keep up with our ever expanding Community
See if the team have gathered any new interests over the last year with our updated bios.
The BTCare Community Team would like to wish the Community...
Happy 3rd Birthday !
Another year has passed, and the community is now three years old!
So, what has happened over the last year?
New Community Managers
SeanD and StephanieG have taken over from KerryG and are now the new Community Managers. Both have worked on the forum since its start and would like to thank everyone for welcoming them with their new role.
11.000 thank-yous. The forum keeps growing!
In 2012 we’ve had:
- 11.000 kudos given! It’s great to see that those who have taken time to help with queries are getting thanks;
- Over 21.500 new forum registrations;
- 170.000 new posts.
It’s now our turn to say thanks to you for keeping the community such a helpful and friendly place.
We couldn’t do it without you!
The Team have new Bios...
Take a peek here to learn a bit more about the team.
Community Leader Program
A special shout-out goes to our Community Leaders, who over the last year have played a big part in making the forum a success.
We have had three new forum members join to the CL program. Congratulations jac_95, pottyperson and sjtp and thanks for joining the program!
“Ask the Expert” chats
We also hosted two “Ask the Expert” live chats about BT Infinity and YouView from BT. We got some great questions and watch this space for new “Ask the Expert” sessions in the coming months!
Christmas competition winners
Congratulations to our “Christmas in a picture” and caption competition winners stuartrogerson and ohtarus!
What’s next?
Over the coming months we are going to have more Ask the Expert events and this will give you a chance to find out more about our products and services.
We’ll also be looking into expanding our Community Leader Programme further, look out for future announcements about this!
In the near future we’ll be conducting a review of our Community Structure, and this may involve a re-organisation on our boards and categories so if you have any ideas about this do get involved in the Ideas Bank.
We are also continuing to expand our library of YouTube videos. Check out our BTCare YouTube channel for our latest videos and we’ll be featuring some of these in the forum over the next year.
We’ll be keeping you regularly updated every few months with our newsletter so keep an eye out for more news!
BTCare Team on Facebook
Don’t forget to follow our BTCare page on Facebook and Twitter. We also have a YouTube page with lots of helpful videos.
If you’ve not had a chance to check it out yet, visit our Facebook page to keep up to date with news, competitions and latest deals!
Follow us on Twitter and check out our helpful YouTube videos
Keep the feedback coming!
Thanks to all your feedback we now have a dedicated YouView from BT board. If you have any other ideas or suggestions about the community, post your idea in our Ideas Bank and let us know your thoughts.
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Welcome to the 3rd Birthday edition of our newsletter!
Another year has passed and the community is 3 years old! Thanks so much to everyone who makes this a great place to be, we are very lucky to have a strong community and the forum just keeps on growing....Read on to find out more....
Community Managers!
Leader Programme!
Team Bios Updates!
Welcome our new Community Managers to the fold!
We have expanded our Community Leaders Programme to keep up with our ever expanding Community
See if the team have gathered any new interests over the last year with our updated bios.
The BTCare Community Team would like to wish the Community...
Happy 3rd Birthday !
Another year has passed, and the community is now three years old!
So, what has happened over the last year?
New Community Managers
SeanD and StephanieG have taken over from KerryG and are now the new Community Managers. Both have worked on the forum since its start and would like to thank everyone for welcoming them with their new role.
11.000 thank-yous. The forum keeps growing!
In 2012 we’ve had:
- 11.000 kudos given! It’s great to see that those who have taken time to help with queries are getting thanks;
- Over 21.500 new forum registrations;
- 170.000 new posts.
It’s now our turn to say thanks to you for keeping the community such a helpful and friendly place.
We couldn’t do it without you!
The Team have new Bios...
Take a peek here to learn a bit more about the team.
Community Leader Program
A special shout-out goes to our Community Leaders, who over the last year have played a big part in making the forum a success.
We have had three new forum members join to the CL program. Congratulations jac_95, pottyperson and sjtp and thanks for joining the program!
“Ask the Expert” chats
We also hosted two “Ask the Expert” live chats about BT Infinity and YouView from BT. We got some great questions and watch this space for new “Ask the Expert” sessions in the coming months!
Christmas competition winners
Congratulations to our “Christmas in a picture” and caption competition winners stuartrogerson and ohtarus!
What’s next?
Over the coming months we are going to have more Ask the Expert events and this will give you a chance to find out more about our products and services.
We’ll also be looking into expanding our Community Leader Programme further, look out for future announcements about this!
In the near future we’ll be conducting a review of our Community Structure, and this may involve a re-organisation on our boards and categories so if you have any ideas about this do get involved in the Ideas Bank.
We are also continuing to expand our library of YouTube videos. Check out our BTCare YouTube channel for our latest videos and we’ll be featuring some of these in the forum over the next year.
We’ll be keeping you regularly updated every few months with our newsletter so keep an eye out for more news!
BTCare Team on Facebook
Don’t forget to follow our BTCare page on Facebook and Twitter. We also have a YouTube page with lots of helpful videos.
If you’ve not had a chance to check it out yet, visit our Facebook page to keep up to date with news, competitions and latest deals!
Follow us on Twitter and check out our helpful YouTube videos
Keep the feedback coming!
Thanks to all your feedback we now have a dedicated YouView from BT board. If you have any other ideas or suggestions about the community, post your idea in our Ideas Bank and let us know your thoughts.
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

What do you do if you forgot the answers to the security questions??

I forgot the answers to the security questions for my apple ID.
I recently received an iPad Mini for my birthday. ( Don't spam the comments saying happy late birthday, we're not here for a party. )
I want to be able to purchase apps and music from it, but I can't because I forgot the answers to the security questions for my apple ID.
I've looked around on this website for help, but nothing was very helpful. I know I need a rescue e-mail adress, and I have 2 linked to my Apple ID.
It ( The fourm I used ) says when I go into my apple ID and click "Passwords and Security", that there should be an option to send an e-mail to my rescue e-mail adress(es).
The first time I tried, no option.
I tried again, and still, no option.
I tried that so many times I lost count, and all resulted in a failure.
I reseted my security questions about a year ago, I'm not sure if it's that, or if I'm a total idiot and messed something up.
Well, Um.. Seriously. Please help.
What do you do if you forgot the anwers to the security questions? - BrilliantNarwhal

The reset link will only show if you have a rescue email address on your account - the two that you refer to will be alternate email addresses, not a rescue email address (you can only have one on an account).
You won't be able to add one until you can answer your questions, you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

Corrupted Picture Files

May, 27, 2013
Hi ArnettH_VZW
I had very good service from my phone when I first got it with the old 2.2 OS but it has been down hill since then.
I had used my phone to take so many very good Pictures and Videos that I had come to the point that there was no need to carry my Cannon any more. I have an HTC Rezound. It is wonderful hardware but cell service is like a Chain, it is only as good as the weakest link.
I went to Lubbock, Texas to my Uncles 90th birthday and 65th wedding anniversary yesterday. I took pictures and videos that can not be replaced. There were people there from California, Oklahoma, Texas and Main. My videos and some of the pictures are corrupted and will never be recovered. I have had trouble with my phone every since Verizon began to send updates and the last one was the worst. You require us to sign a two year contract and hand us a phone that is only good for one year. I know that you are the top selling provider and I was with you for over 20years ending in 2005 with few years on another carrier while we were in an area that you did not service taking care of my Mother until she passed. I went with Sprint for five years and returned to you one year and two months ago. Verizon has grown so large that they make a lot of hipe about service but do not deliver. I have only 10 months and I will be history. I will also never sign another contract and suggest that all of us cell users do the same. If we refuse to sign contracts, we can get service back. The smaller carriers care more about me.
Many people may not realize that you could turn their phones without a contract if the phone uses the same radio frequencies but you will not in order to get another two year contract. Put that in your pipe and smoke it.
Sincerely
Ronny
>> personal information removed; branched from an earlier discussion <<
Message was edited by: Verizon Moderator

Hey there RonnyClark.
The HTC Rezound is a great phone. My favorite feature is the HTC Beats Audio speakers. The music quality is incredible.
Happy 90th birthday to your uncle and congratulations to him and his wife for the 65 years of marriage. I'm sorry that there was an issue with the camera, that did not allow you to take pictures. While I cannot do much to bring those pictures back, we can complete troubleshooting to make sure an issue like this does not occur again.
One thing to keep in mind is that we don't manufacture the phones, we provide the service that these phone works on. The phones are manufactured by companies such as Motorola, HTC, Apple, Samsung etc.
The phone's that are produced are of high quality and we don't atticipate any of them having any issues, but as with all technology, hiccups occur. That's why there is the manufactures warranty and we also offer additional insurance to make sure that you have a fully functional phone at all times.
I truly would be saddened to leave. Please let us know what we can do to retain your services.
NickB_VZW
VZWSupport
Follow us on Twitter @VZWSupport

We are SEVEN!

(Illustration credit: supermod Erik - who also came up with most of the Communities' graphics and our 5th year anniversary logo.)
Slightly more than three years ago I was approached about a role within the Lenovo Forums Community, and being a non-techie, was fascinated by the folks I saw active here.
There was just so much being shared, and people weren't selfish at all about helping others; in fact, there were (and still are) community users who spend most of their time here, just wanting to help - with no strings attached or expectations whatsoever.
I was amazed then, and am still amazed now - and salute you.
As we enter our seventh year of operations, and grow even bigger, on a personal note I am really looking forward to meeting new people and making new friends from around the world. Thank you, from the bottom of my heart, for being on the journey with us. I am truly blessed to be working with the group of moderators and gurus (and the community at large), and have really learned a lot the past few years here.
And I am not the only one. Here's a few thoughts from some of the very special people who have grown with us along the way:
“It’s not easy to be where we are today which was from zero to 400k+ registered users, and we grew from initially 18,000 topics first year to now 32,000 topics, and this sheer volume is growing still.
It’s like watching a baby growing into a young adult. There is now more attention given to Lenovo Forums by online users, and I am so proud to tell others that I’m part of the forum team. More and more great volunteers have joined our squad and become forum advocates and I am so happy to work with them.
With anything there will of course be growing challenges and there is no finish line so we have to keep moving forward. There are 4 language communities at the moment and we are looking at expanding even more.
Can't wait. Hang in there Lenovo Forums. Happy 7th birthday.”
- English Community Lead, Cleo_Lenovo
"Like most of my work, the idea came to me late at night during a bout of insomnia. A lack of sleep can be quite inspirational—even if unintentional. The original graphics from the early forum days surrounded a birthday cake concept. As the forum matured I felt a more grown-up design was appropriate. Maybe we'll see another TrackPoint cake next year. It's good to mix things up.
I can only hope that my contributions—both graphical and technical—have improved users' experience in visiting the forum. Much of my design work is outdated at this point so it's probably time to put pen to paper and draw up something new.
Having been with the forum from pre-launch to today, it's reassuring to see close to half a million user IDs registered. While numbers aren't everything, it shows that forums still provide an important, interactive and relevant experience different from other social media channels. The other channels might be more urgent and immediate in nature but forums remain the granular, technical repository for archival-quality material. I see forums as a long-term solution for technical content where blog-style content such as Facebook and Twitter are better geared for marketing purposes. None, however, are mutually exclusive and each has their place in a product owner's opportunities to interact with a brand and its user base."
-supermod erik
"This big community is great and unique! It can offer so much help and enable so much contact and feedback between users like no one else. The vast amount of knowledge from their members can help from the easiest set up question up to serious hardware modding.
I haven't done much "moderator work" but mostly helping users with tech problems and informing them about how to keep the notebooks working cool. I'm mainly active in the Spanish and English communities (with some visits to the German community as well) and it's very interesting to see that many times the questions and problems users have are the same, despite language, cultural differences and geographical location.
I like helping users, specially when I see they can really profit from my tips and/or answers. That said, one of my main grunts with the forum software is the limited capability to upload pictures, I see some room for improvement there, like allowing external links from Picasa or other photo hosting companies. Also the Avatars could be bigger.
- moderator Tasurinchi
"The challenge of answering the questions to help other users, since February 2009 - that was my intention to join this community. I was then made a guru, then moderator, and helped out with the Knowledge Base creation in both the English and later, German communities.
I found that this structure, a peer-to-peer support community is an advantage as everyone is participating. What’s more, I am happy being a member of this quickly expanding world-wide community! So keep going on!We willl together do a big THINK ...now and in the future!"
- moderator KalvinKlein
"Congratulations to the Community, which is made up of a very professional team. I didnt read the forum before 2010 as havn't seen the needs for that - I used another branded PCs and laptops, including "self made". At the end of the 2010th....beginning of 2011 I looked for a new laptop for my personal usage and daily mobile work. As I had several mandatory requirements for laptop I've came to the Lenovo forum for solution, examples - my friends on our Russian forum, of course, mentioned about Lenovo forum. I've registered here one week later the laptop was bought. The reason was an error 1802 (yes, whitelist) I've faced with after BIOS upgrade. To be honest, my first post here seems a bit exacting but Bill (billbolton) and Aryeh (goretsky) were very friendly. That won me over.
I think nothing has been changed for me since I've became a guru. I can't say "responsibility has risen" or "I have access to a secret knowledge now". Probably my relation to any work I'm doing is clear in my forum profile signature.
I'm closer to the Community team now, gurus, mods, Lenovo staff. I see their attitude and trust. It's invaluable. "
- moderator, x220forme
Thanks again, one and all for your conversations and help these seven years. Here's to more!
- Serene Siew, Lenovo Community Advocate Program Manager

Seven years is a milestone! I'm looking forward to a 10th Anniversary and hope by then we are in more languages, and continue to build our global family and collaboration.
When I called upon Jane, I had a vague notion of what we wanted to do and in hindsight, only understood community in a very superficial way. If we did one thing right, it was to enlist the help of those who were already running successful communities related to Lenovo products. I am very glad that so many have decided to join us on this ongoing journey.
I am especially greatful to all the members of the community who have contributed so much time and effort to the benefit of others - it is there continued dedication and energy that makes this place great.
Mark

Cheap Camera Won't Unmount!

For my daughter's sixth birthday we bought her an inexpensive digital camera to introduce her to the world of photography.
The instructions that came with the driver download noted that when connecting the camera to a computer running Mac OS X, one can downlod the photos as normal but it will not be recognized as a mounted disc on the desktop.
Evere since I downloading the first batch of photos, iPhoto goes into its "Ready to Import" phase each time it's launched (though it recognizes there are no items to import). When restarting, Image Capture launches immediately and looks for items to download (though it recognizes there are none there). When the camera is connected, Disk Utility shows no volume for it, so I can't even try to mount/unmount. Frustrating.
Any idea how I can "reset" this phantom volume?
B.

Try changing the preference in Image Capture so that
it does not automatically open iPhoto when you
connect the camera. Then, instead of using iPhoto to
download the pictures use Image Capture to download
the pictures to the desktop or some other folder and
then open iPhoto and import the pictures in to it.
That may solve the issue.
This is already my current setup.
Interestingly enough, though, I delved into the Preferences/Options of Image Capture and found the following in the Information window:
Device Module /System/Library/Image Capture/Devices/MyDSC_905C.app
Device Type camera
Remote NO
The item listed as the Device Module is the driver for the Hello Kitty camera. I tried removing it from the Devices file in the System Library but "The item MyDSC_905C.app cannnot be moved to the Trash because it is open."
This leads me to believe the camera driver has hijacked my Image Capture and iPhoto download controls. Any suggestions on how I can rid my Mac of this thing?

How can I get my accurate DOB on Your Account Page?

On the Your Account page the year DOB stops in 1942. Why? Aren't those of us who are older allowed to have a Your Account page?

Just say "1973". Happy 39th birthday to you!
Ken

Still waiting to be connected!

I rang bt on the 5th Dec to say I was moving (only next door but one, keep that in mind!) I moved on the 17th Dec, everything was switched off at the old house and the connection date I had was the 8th Jan.
A few weeks later I recieved a text to say the connection date was moving to the 18th Jan, I was a little miffed, but it was only 10 days, I could live with that. Couple of day's before the 18th, an engineer turned up to set up my line, he then said he needed a platform to get up the pole as the wires were too low so off he went, 18th engineer no 1 turned up, he went up the pole on a ladder, then engineer no 2 knocked on my door, sorted the socket and stuff, while he was there, engineer no 3 rang me to see where I lived (confused.com!!). Anyway he turned up too, and him and engineer no2, went off to various boxes to get my line working, which they did, so then I was still sat waiting for the btinfinity engineer to arrive (and ignoring the curtain twitchers!).
Btinfinity guy didn't show up, so on calling bt, they were trying to find what happened, and I'm still waiting, 2 months on!! I've had all the excuses, it was the snow, my line wasn't compatible, they had the wrong address down, there was an exception?!? on my line, my order is stuck on the server at the wholesalers!!! A few times I've rang India and had the phone put down or cut off, a few time's I've called and spoken to the 'professors of charm', one of them wished me a happy belated birthday 2 weeks after the event. It's now in the hands of the ladies in Dundee, who are lovely and are doing their best, but we're getting no-where, my latest update yesterday was 'there is no update, we'll ring you Monday'!
To their credit, they did send me a dongle, but it wouldn't work with my desktop (helpful chap on the phone suggested I go buy a laptop and try the dongle in a different room!!), I managed to borrow a laptop of one of my colleagues, which is what I'm on now, and hey ho, the dongle works, or does it? I can't top it up on the phone or online due to 'technical faults' so I have to ring to beg for credit, which is a little demeaning! I can't check how much is left on the dongle either, I just have to wait for it to cut off!
I JUST WANT TO BE CONNECTED!!!! I want my btvision back!! *sigh*

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

People having trouble sending me texts, And i'm having trouble sending certain Texts.

I just got my phone on sunday, I've been having problems receiving everyones messages, And sending certain messages. I get " Send failed, would you like to retry? " A lot.. And i have great service where i'm located.
I have the LG ExtraVert, Verizon Prepaid. Unlimited messaging bundle. I have called *228 and pressed 1 and 2, I've factory reset it. I've called Customer support 2 times and neither of the times i could figure out what was wrong.. I just got this phone for my birthday and i'm experiencing these difficulties :\.
I would appreciate all the help i can get..

Hello to you Kyle_Gebert!
Happy Belated Birthday to you! I want to give you the gift of a working phone.
I appreciate all of the troubleshooing you've already completed, that would have been everything I would have recommended as well. As much as I don't want you to have to call again, I can't access prepaid accounts.
I recommend contacting them one more time and speaking with their Technical Support. It sounds like we may need to file a resolution ticket for your line of service!
Keep me posted!
Thanks,
MelissaM_VZW
Follow us on Twitter @vzwsupport

Happy sixth birthday to us!

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